# Page 3 | Upscope Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Upscope the right Remote Support solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167722/Upscope/reviews --- Upscope 4.4 (92) [View alternatives](https://www.capterra.com/p/167722/Upscope/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Upscope ## Showing most helpful reviews Showing 51-75 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dario Ezequiel R. Analista en Customer experience Accounting Used the software for: 6-12 months ### "awesome tool on helpdesks!" January 23, 2019 5.0 awesome! Pros the best thing on upscope its to mark thing on colors on the pc of the user Cons the chat could be integrated with intercom Review Source AT Andy T. Support Automotive Used the software for: 6-12 months ### "Great service" March 19, 2019 5.0 Helps with solving customer customer needs Pros Ease of use. Easy to learn and helps with solving customer needs Cons No cons-great so far. I’ll let you know if I find any. Review Source JCG Juan Cruz G. Customer Experience Analist Accounting Used the software for: 6-12 months ### "Understand the client" March 29, 2019 5.0 We can resolve a lot more cases with this tool Pros Its more easy to understand the client when you see his screen Cons Nothing, its a very good tool, i have no problems Review Source SA Steve A. VP, Client Success Financial Services Used the software for: 6-12 months ### "Awesome because it's Quick & Easy" January 24, 2019 4.0 Support is better while simultaneously being less operationally expensive. Our users' experience is better and retention is higher because their time-to-value is shorter thanks to UpScope. Pros quick & easy for me and for users. save minutes per request because i can "show" them the answer immediately. Cons wish that I could type for our users, instead of only point & click. Review Source sE steven E. client success specialist Financial Services Used the software for: 6-12 months ### "Upscope's review " January 23, 2019 5.0 Great Pros Ease of use and how quickly i am able to see someones screen Cons Can't type on clients webpage which kind of stinks. Review Source JK Jordan K. client success manager Staffing and Recruiting Used the software for: Less than 6 months ### "First Time Using Upscope " August 13, 2019 5.0 Pros In my role, I walk new users through our system and teach them how to use the software. Having upscope makes that experience beneficial for both parties! We get an easy to use system for screensharing with highlighting capabilities and simple set up/use and the customers get hands on help through upscope! Cons Tough to integrate into another program like Intercom on first use. Review Source MH Melissa H. Director of Marketing Education Management Used the software for: Less than 6 months ### "Worth the money" January 23, 2019 4.0 Good experience. Very easy to use program. Customer service is adequate, they were very helpful in the beginning when getting us set up, but since we have signed up for a year we haven't heard from our rep for a check in or to see if we needed anything. Pros It allows a quick way to be able to share the browser window of our visitors, without asking them to download software. Cons For us, we had imbedded windows within our website and it was a struggle to have those show through upscope. They did not immediately show for co-browsing (only showed as a big grey box), so it took a week or 2 to get those functioning. However, the rep worked hard to make sure every window was visible for us (I believe this took some adjusting on their back end and an extra API on our end). Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "Amazing tool to help customers" February 15, 2019 5.0 So far awesome, will use it on a bigger project. Pros It was easy to start a screenshare with a customer when something was not clear (UX issue). Removes the need to get a customer contact details and schedule a call. Cons Had some issues when my connection was not fast, so is best to have a good connection before using this. Review Source VR Verified Reviewer Support Team Lead Information Technology and Services Used the software for: I used a free trial ### "It's easier than ever to support my clients" March 26, 2019 4.0 Pros This service makes it so easy for my clients to share their screens with us. Not requiring my client to download another program that we may need to troubleshoot them on makes providing support faster and easier for everyone. Cons Sometimes there is a bit of a lag between me performing the action and my customer seeing it. Review Source JR Jennifer R. Corporate Trainer Financial Services Used the software for: Less than 6 months ### "So easy to use!" January 23, 2019 5.0 I have changed they way I do webinar training from them watching me do something to them actually doing the task and the results prove this type of training works better. Pros I love that within seconds you can request to share a screen. Cons Not being able to see dropdowns is a PROBLEM. Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason. They are physically moving the mouse so there wasn't due to inactivity. Review Source BS Bryan S. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Upscope review" February 27, 2019 3.0 Overall I do really like the product. They just need to fix the reliability issues. Pros Ease of use was great. Was exactly what I was looking for in regards to screen sharing. Cons Reliability was constantly an issue. The software would drop or stop working almost every other time I used it. Review Source SH Sydney H. Account Executive Internet Used the software for: 6-12 months ### "Upscope Review" January 24, 2019 3.0 Pros Its great when it works! Very helpful!!! Cons Sometimes it does not load or takes forever to load Review Source JV Jason V. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great Support Tool!" January 23, 2019 5.0 Great and Easy! Team was helpful in getting us started and we were off in no time. Our team is still adapting to it, but it makes life much easier then the other screen sharing software we were using before. Pros No download required for our users, makes it easy to hop in to their account and provide instruction and help solve issues. Very easy to get started with. Cons Unable to fully access the console mode on the basic package. Can be a little difficult to click in to search boxes. Review Source MS Michael S. Director of Customer Success Computer Software Used the software for: Less than 6 months ### "Overall ok. Cannot type, cannot view drop-down menus. Needs a lot more bandwidth to use." May 18, 2018 3.0 Quickest access to help / train clients. Saves us frustrations of app-based remote software, which often is blocked by firewalls or other protections. Pros Quickest way to view a remote web page to support or train our users remotely. This is what I like the MOST about this software. If you wanted more, please change the question. Cons Offline or not functioning too often. This is what I like the LEAST about this software. If you wanted more, please change the question. Review Source IH Ian H. Customer Support Automotive Used the software for: Less than 6 months ### "Review" August 28, 2019 4.0 Working with customers by linking up and showing them issues and solutions. Pros Clear and easy to use, Upscope seems to have all of the functionality I would need. Cons From my use of it, I don't have any cons that I have run into! Review Source CB Connor B. Customer Success Manager Automotive Used the software for: Less than 6 months ### "Honest Review" September 27, 2019 5.0 Showing customers how to quickly solve issues on their own. Pros Easiness to hop on screenshares to solve issues Cons Not having full control of the screen if customer is clicking around or doing something else Review Source VR Verified Reviewer president Hospital & Health Care Used the software for: I used a free trial ### "Outstanding Support" April 10, 2019 5.0 Great service and functionality works beautifully Pros Ease of use and client support. Walked me through demo rapidly and easily Cons Linking to my current application was a little complicated.... Review Source Clara B. Client Relations Specialist Financial Services Used the software for: Less than 6 months ### "Awesome for a second pair of eyes" January 23, 2019 5.0 Pros Makes it easier to solve problems that the customer may not be able to explain Cons There is nothing that i do not like about this software. Review Source MDY Myra Dawn Y. GSA Business Supplies and Equipment Used the software for: Less than 6 months ### "Bigger Picture screen" March 19, 2019 4.0 pretty much ok, it can do its' functions Pros mirrors customer's screen when accessing the site Cons Occasionally hangs. small picture screen. not good for a person with bad eyesight Review Source CW Cooper W. Customer Success Associate Financial Services Used the software for: Less than 6 months ### "Working great!" April 12, 2019 5.0 Pros The user gets simple prompts to connect to the upscope session. Use on our end is simple and easy! Cons I had to dig a bit to find the plugin for intercom. Review Source nP nadia P. SDR Banking Used the software for: Less than 6 months ### "Upscope Review" October 16, 2019 5.0 Pros \-highlighting things and being able to follow Cons \-nothing. this product is great and i've never seen anything like it Reason for choosing Upscope given it Review Source SS Samantha S. Customer Service Agent Education Management Used the software for: Less than 6 months ### "Great Product!" January 24, 2019 5.0 Upscope has been great in helping us with tech support, as customers can sometimes be vague about their problems but this allows us to see exactly what kind of trouble they are having and also allows us to guide them in the right direction instead of them getting confused over our directions. Pros I love how easy it is to use, and I really like that the feature was recently added to use a password instead of having to re-login everytime via an email. I also like that the co-browsing is kept to our individual website, so we don't see when they go to other websites or what those other websites are. Cons It can be a bit slow to respond, but I can't be too hard on that as we are looking at someone else's browser through the internet. Review Source MW Mark W. Technical Support Specialist Real Estate Used the software for: Less than 6 months ### "Useful tool" January 23, 2019 5.0 Pros I really enjoy the ease of use of the software and how easy it makes it for us to see what customers are seeing and help more efficently with problems we couldn't identify before. Cons Sometimes it says the customer is offline, when we are talking with them right then and there and can cause some frustraion. Review Source IH Isabella H. Project Manager Internet Used the software for: Less than 6 months ### "Really great product and very useful, just does not always work" January 24, 2019 4.0 It has been pretty good. It is a great product overall. Pros I love the product. It is very useful for my day to day job and allows me to assist customers in a much more supportive way. Cons It just does not work sometimes. I will search the email of the customer and nothing will come up and I know they are online. Review Source AS Alex S. Sales Development Representative Human Resources Used the software for: Less than 6 months ### "Upscope Review" January 24, 2019 5.0 Pros It helps walk customers through any questions they may have. Being able to see their screen ensures that they limit their mistakes and it ensures their questions are answered. Cons The loading time to their screen can be a little delayed, so speeding that process up would be helpful. Review Source Similar Products Featured