ContactMonkey

ContactMonkey

4 / 5 37 reviews

Who Uses This Software?

Sales teams looking to optimize their email and salesforce activities. We help you close more deals by integrating Salesforce and email tracking into your Outlook or Gmail inbox.


Average Ratings

37 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    Team and Salesforce pricing available. Annual pricing available.
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • ContactMonkey
  • www.contactmonkey.com/
  • Founded 2012
  • Canada

About ContactMonkey

Your sales inbox made smarter. Bring Salesforce into your Outlook and Gmail inbox. Track, test and measure all email open and link clicks in real time. Manage Salesforce from your own inbox with our sidebar that can be fully customized to your own Salesforce set-up.


ContactMonkey Features

  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

ContactMonkey Reviews Recently Reviewed!


Willing to meet our specific needs

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Attentive to response time from a customer service aspect. Experience has been that Contact Monkey is quick to respond

Cons: We specifically would like a task record to be written back into our SFDC CRM system when sending out mass emails. Unfortunately this is not available

Capterra-loader

I started using a few months back. It's great for monitoring email opens & attachments.

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That I can go and look to see if people are interacting with the messaging that I'm sending. I like the plugin with Outlook as well. My accounts info is right at my fingertips.

Cons: I really wish there was a way to get a report emailed to me daily about my open rates and clicks. This would be so very helpful. I will say that if you have Sales Force, you'll probably really only use this for email analytics. SF has everything account related handled in the Outlook add-in.

Overall: Mainly email analytics. In sales knowing if people are really taking in the info/resources you're sharing is a huge deal.

I love Contact Monkey. I have been using it for 7 + years. It is amazing and fun at the same time.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Basically see when customers are looking at my emails and how often. it is interesting to see emails reopened a year later. Great intel!

Cons: I would like to learn how to run more reports on what emails are working and not. Sometime crashes and have to restart.

Overall: Ok - helps me see people opening my emails.

As a Sales Professional it helps me to keep a track of the emails that I send out

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps to track which prospects to go after, which emails are critical to keep track of, Which prospect is ignoring and needs more coaxing.

Cons: Though it is an email tracking software. It does not track 100% of the emails that a user sends out.

Overall: No grand benefits yet. It just helps me to keep track of my Initial sales contacts and who all are opening my emails. It also helps to give me analytics of the overall activity. This helps in segregating and prioritizing my follow up schedule.

My agency uses the service and it does help with my prospecting and follow ups

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The program is fairly simple to figure out and navigate. The sidebar feature within outlook makes it easy to see all activity while still working on other tasks.

Cons: I would like a feature to see which respondent has opened the email if there are multiple addresses listed.

very easy to use and increases sales numbers!

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tells you when they open the email and when they open an attachment, makes for a great follow up to the customer so make sure both you and them are on the right page.

Cons: I wish it was easier to delete emails read in the Recent tab instead of deleting one at a time there should be a clear all button.

Overall: better interactions with customers, follow up work better, help keep track of who has seen my email.

Good tool, just slow. Too many fields to enter just to create a record in SalesForce

Jun 19, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Data options (opened emails...etc), Mass email Merge with Word.

Cons: Data is inaccurate and the side bar is too cumbersome. Needs a fast and short way to create records on Salesforce.

Email tracking tool that offers decent value for money

Jun 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Able to see when people opened.
Gives good dashboard metrics.
Mail Merge good feature to send out emails.

Cons: the integration with Salesforce seems to be buggy.
the open's have to be incorrect, as sometimes I have someone open my email 40+ times.
Mail merge has to be pulled in with .CSV file, unable to link to Salesforce reports.

I think for what else is out there, you can find a better tool for the price. One that I am experimenting with right now is Yesware. Seems like there is much more functionality and a great salesforce integration, and for a cheaper price I believe.

Overall: Gave me an idea of if my email was received and showed me analytics.

love the ease of how the system works.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can see when my emails are being viewed. It makes it easy to see how many times and who is viewing.

Cons: there have been a few issues this past year where contact monkey was not working. After having the ability to see emails that were opened it was difficult to work without!

Overall: Tracking and re-opens of emails.

Great product, great support, well worth the money

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've started and stopped Contact Monkey twice now. The software is great, big help from customer support when needed, and it gave me great insight into my sales prospecting.

Cons: The reporting. I didn't like that I had to wait for a report to be send in an email. Sometimes it seemed like Contact Monkey showed a false positive of an open that could not have been real. For example, it said the email was opened in Chiang Mai, Thailand multiple times on multiple contacts.

Overall: Greater insight into opens and clicks on emails campaigns.

Easy to use & helpful to track our sales team

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The custom reports page is useful when tracking email campaigns/open rates and seeing when our clients are looking at our product.

Cons: I don't really have many complaints.... The set up initially was a bit challenging but the team was helpful in providing us guidance and walking us through the process.

Overall: Tracking and open rate... also keeping track of our sales teams' leads.

Contact Monkey works great for me overall

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that CM is right in my Outlook so I can easily see how my sales outreach is working without having to go into a different program. Their search feature is also easy and intuitive, as the entire email address isn't needed in order to search activity.

Cons: I don't really have any issues using Contact Monkey. I just have to be careful to not cut links sent out in one email and paste them into another email I'm sending to someone else as it will skew the open data. Eg: I emailed someone in Utah the same link I previously sent to someone in Hawaii and so it looked like the Utah person opened my email in Hawaii. I setup signature templates with fresh links to prevent that happening in the future.

Overall: Knowing when people I reach out to see my emails and click my links so I can manage my sales process better.

easy

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: helps to track relationships and easily see who is opening my emails. makes followups much easier. also makes the mail merge easier

Cons: a bit of a learning curve but that comes with every new platform. the window pane on the right can be a pain on a small laptop

Capterra-loader

Easy to use and soooo helpful

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects

Cons: Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.

Overall: Being able to know when priority emails are being open .

The mail merge function from the cloud is extremely easy to use and integral to my business

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking of opens/links clicked. It enables me to target market my audience with information that is of interest to them.

Cons: If you send an email to multiple users outside of the mail merge you cannot see which individual opened in.

Does the job

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Real-time updates for everything is extremely helpful. Can sort by type as well. Wish it would also work with web outlook.

Cons: Very glitchy and constantly have to toggle back and forth and re-open the statistics. Sometimes won't load and have to reboot Outlook.

ContactMonkey makes my job easier and it has greatly contributed to my success.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking my opens and clicks is the most obvious feature that I like. It is very user friendly also.

Cons: I would like it even better if it gave me more information such as a report on all of the opens and clicks.

Overall: I get the benefit of knowing that my emails are being opened and links are being clicked on.

Overall a pleasant experience other than having to re-boot outlook a couple of times on outlook.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to track if your emails are being read so it allows for my time to be used efficiently and seek out an alternative email if I did not have the correct email initially.

Cons: Sometimes I have to re-boot outlook because contact monkey does not load properly. Minor inconvenience, but when it happens multiple times it makes my use of time less efficient.

Can't live without the Monkey.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email tracking is what the Monkey does. I love how it tracks forwards as you can easily tell when what you sent is being socialized.

Cons: May not always capture opens. sometimes someone will reply to an email but they never appeared in the dashboard.

Overall: See when someone is interacting with my email and the ability to be proactive about it.

Very helpful and set up is super easy

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to view if people are reading the emails as well as viewing the links I send. It automatically refreshes which is great

Cons: I haven't run into anything I don't like yet. It's been a great service and I don't have any negative feedback at this time

Overall: Being able to gauge if leads are interested in our service.

For the price paid. it is easy to use.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: very easy to use. It gives you the time and the location when the email was opened.
When i see the timed open, I call the person immediately because i know the information i sent is fresh in their minds.

Cons: It does not track all emails open. If I opened a sent email the tracker at times register it as an open item by the addressee.

Capterra-loader

Very happy with functions and rely on it everyday

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo.

Cons: The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened.

One of my most used tools on a daily basis.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Knowing the different I.P. address where email is opened.
Being able to omit certain email address
easy sidebar

Cons: about once a year the sub domain licence expires and the service goes down for days. VERY annoying. It seems to happen at the end of the month which is the worst time.

Overall: insight into what emails are the most viewed

I have had a few issues and it was extremely difficult to get support for them

Jun 19, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to track who has opened your emails, how many times they have been open, and if any links were clicked

Cons: It doesn't always track my emails - I always need to make sure I'm 'logged in' through outlook every time I send an email that I want tracked

Overall: Being able to track who's opened certain emails, how many times they have been opened, and whether or not they have clicked on any links in my emails

ContactMonkey allows me to see whether my prospects are seeing my message and gauge their interest.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It allows me to see that prospects have looked at my messages and see which links they may have clicked on. That allows me to gauge their level of interest and which particular links they have clicked on.

Cons: If I don't remember to unclick the tracking, I end up tracking a bunch of internal emails as well, which really clutters up the sidebar.

It is a convenient way to track your emails and live viewing of an email being opened.

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall simplicity is great and when I do a large emailing, I like that it generates a % of how many were opened and I can track who actually looked at my email.

Cons: Why does it show an email being opened multiple times? One of my co-workers said that if they delete an email right before my email that it appears that mine was opened again-is that correct?

Overall: visibility of my emails as to whether or not they are actually being read.

A good software for tracking email open rates! Relatively inexpensive and gets the job done.

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ContactMonkey is easy to install, and pretty easy to use. It is non-intruding, and doesn't influence the overall workflow of outlook. The reporting is easy to understand, and can be nicely exported out to excel.

Cons: Software is very slow with emails that are sent out to large list serves (of 800 people or more). I noticed that often the statics view will not even open with emails like these. We specifically purchased software for our large distributions, so this is disappointing.

It previously worked much better.

Jun 19, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Basic tracking service. I could probably find the same from a free service.

Cons: I used to be able to click on the e-mail subject line in the sidebar and open that specific e-mail. I am no longer able to do this. Now I have no idea which e-mail that specific person is looking at. I e-mailed your support team and they told me it was something to do with POP/IMAP. even though I haven't changed my e-mail format. Just fobbing me off rather than finding a solution. We will be looking for another e-mail tracking provider when ousubscription expires.

Awesome product but lacking a few key qualities

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works, and the cost is the cheapest of the major competitors. The read receipts are easy as they show up as a add in via outlook.

Cons: Lacking the following features;
-Threat Muting
-Single IP/Source View Capture
-The URL of the pixel sometimes shows up in the preview pane

Overall: lots

Very useful

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very helpful to keep track of open and unopened emails. Definitely helpful when it comes to accounts receivable.

Cons: doesn't track forwarded emails and is hard to track group emails as far as when and if they were opened.

Ease to use just a lot of downtime where the program is working

Jun 19, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I am able to track and see that my emails have been received, also that they have been read and it is nice to see when they are opened and from what location.

Cons: There seems to be, at least on my desktop, a lot of times where the program is not responding and emails are not being tracked. I have had to reinstall the product several times.

Overall: When working the software does exactly what you expect - show who received your emails and who opened.

I love using Contact Monkey it is easy to link and track emails

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can track emails and see the stats on a weekly daily basis. It is easy to use and our whole team likes it!

Cons: nothing I can think of at the moment. I think that it is good the way it is now. I use it daily and have no complaints

Easy to use but missing some key features.

Jun 19, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The one click adding emails is very useful. and the fact that it already has a plug-in in to outlook really helps.

Cons: The fact that it takes to long to find opportunists and doesn't give me automatically the chance to choose between identical contacts with similar properties that he found. So he just chooses for me.

Overall: Ease of use for documenting emails

Good for tracking but sometimes the search feature takes minutes to find an email

Jun 19, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the ability to track both opens and link opens
ease of use in tracking emails
the ability to view the percentage of opens over a certain period of time

Cons: takes a long time to search for emails
I have clients tell me they have opened the email, but it does not show up in contactmonkey as an open
sometimes emails are unable to be forwarded through contactmonkey

Overall: the ability to track emails

I use this every day to keep track of customer emails and if my orders are being reviewed.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No guessing if someone got my email. It let's me track someone's responsiveness in real time and schedule my follow ups accordingly. I

Cons: Some emails can't be followed due to firewalls or other protocols on the customer side but that isn't an issue with Contact Monkey.

Overall: Track customers responses

It logs out which means i have to log in multiple times each day.

Jun 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: just the basic information if the email was opened or not is helpful for me. I also like the graph showing open rates

Cons: logging in. it seems to miss emails when not logged in. I dont think it is capturing my phone emails

Easy to see whether emails have been opened and links clicked

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easily accessible and viewable in Outlook. There are no additional steps for me to view and manage emails. Also, syncing with Salesforce is convenient.

Cons: The installation for outlook was extremely cumbersome and difficult, making it something that could be difficult for people who don't have an IT help desk.