# ContactMonkey Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ContactMonkey Software - reviews, pricing plans, popular comparisons to other Internal Communications products and more.

Source: https://www.capterra.com/p/167756/ContactMonkey/pricing

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# 

 ContactMonkey Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ContactMonkey

## What is ContactMonkey?

"ContactMonkey is market leader in internal communications software. Integrating with Outlook and Gmail, it empowers internal communications leaders to craft impactful employee emails in minutes, not months. The drag-and-drop email builder (with 600+ templates) eliminates hours of content creation, coding, and design barriers. Internal communicators get peace of mind that their email updates will never be unsubscribed or marked as spam by employees. ContactMonkey's newsletters are purposefully built to drive responses, with easily embeddable elements like rich-media, gifs, videos, images, and clickable buttons. The software helps organizations refine their long-term internal communications strategy with its real-time analytics dashboard, which offers insights into employee behaviour such as open rates, click-through rates, read times, locations, and more. Users can track the effectiveness of their internal messages and employee engagement through various avenues.

## What is ContactMonkey used for?

[Internal Communications](https://www.capterra.com/internal-communications-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)

Top alternative

Featured

Overall rating

Based on 49 user reviews

Reviews sentiment

Positive

65%

Neutral

27%

Negative

8%

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ContactMonkey

4.0 (49)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (49)

Ease Of Use

4.0 (951)

Value For Money

3.8 (46)

Value For Money

4.2 (774)

Customer Service

3.7 (45)

Customer Service

4.0 (746)

## ContactMonkey alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Compliance Tracking

Track and report regulatory data to either internal management or external stakeholders

Contact Management

Manage, organize, and store contact information

Content Management

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

ContactMonkey 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and report regulatory data to either internal management or external stakeholders

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Electronic storage of staff/employee contact information and job status in a centralized repository

Access names, contact information, and roles of employees in a centralized repository

Tools to improve and measure employee satisfaction and involvement

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Manage the process of planning and scheduling meetings, including agenda creation

Manage and support multiple languages

Create and update newsletter content to increase engagement

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

View messages sent by both parties during the chat conversation

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

3.7 (49)

3.7

Based on 49 reviews

## Pricing

Value for money

3.8 (46)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.8 (46)

3.8

Based on 46 reviews

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Rippling](https://www.capterra.com/p/172127/Rippling/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Personio](https://www.capterra.com/p/158622/Personio/)[

TriNet](https://www.capterra.com/p/192254/TriNet/)[

Gusto](https://www.capterra.com/p/194047/Gusto/)[

Lano](https://www.capterra.com/p/215549/Lano/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (45)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (45)

3.7

Based on 45 reviews

## User reviews

Overall rating

4.0

Based on 49 reviews

Filter by rating

5(21)

4(11)

3(13)

2(2)

1(2)

Mentioned topic

Sorted by most recent

AG

Alison G.

Director and Trainer

E-Learning

### "Does not work and no-one is fixing it"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 8, 2023

Does not work, messes with outlook, needs constant restarting. Stores no data, been in contact with support for a month and no fix has been made. Paid for this product and its useless.

Pros

Was supposed to work with desktop outlook - worked for a few months and then stopped

Cons

Does not work, messes with outlook, needs constant restarting. Stores no data, been in contact with support for a month and no fix has been made. Paid for this product and its useless.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CA

Chris A.

Owner

Automotive

### "Contact the monkey"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

June 19, 2023

Pros

The ability to gain control over my chatic calender

Cons

Not many even the ones I don't use were helpful

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HB

Heather B.

Executive Assistant

Music

### "Awesome for Internal Communications!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 29, 2021

Positive! Solid 8/10. The one con I have listed is rather large to me, personally, but might not be to others. Overall, I think it's a fantastic and solid tool for internal communications, branding, and consistency!

Pros

I love the ability to create different templates for various types of communications. The ability to customize and include branding for a uniform and official look is great! It's also awesome how you can track opens and sent emails through ContactMonkey so you know what type of response your communications are getting.

Cons

I really dislike how you if you sign into a different email account, ContactMonkey will begin tracking that email. For example, if I'm checking my personal email on my lunch break, I have to open an incognito window to avoid ContactMonkey from tracking that email account as well. I'd much prefer that it was more permission-based for individual email accounts vs. having it able to access any email you sign into.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Tami S.

Sales Exec

Marketing and Advertising

### "Buyer Beware!! Doesn't work and CS doesn't care!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 28, 2021

I've reached out to them 3 times now requesting to cancel my service with ZERO RESPONSE. Buyer beware! Do not use this company. Product hardly ever works as it should and they won't let you cancel.

Pros

When it worked? It would let you know when an email had been opened/read and how often.

Cons

Hardly ever worked! Would work one day then wouldn't work for the next 7. You'd have to reach out to Customer Service who would get back in a couple days and ultimately did nothing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Christina M.

Writer

Writing and Editing

### "Did the job"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 27, 2021

I was able to stay better organized with ContactMonkey and it increased communication for my side projects.

Pros

Contact Monkey did exactly what I needed it to do and was easy to learn and use, this software is popular with all of my friends and acquaintances who handle mailing lists, tracking, and more.

Cons

I have no complaints, really. I only stopped using it because I needed to focus on my paying job and not my side passion.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andrei R.

CEO

Information Technology and Services

### "A great choice for tracking emails"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 5, 2020

Good experience and would recommend it to companies needing to track their emails for internal or external communications.

Pros

We needed a way to track and have stats about our emails going out both for sales activities and for internal communication. ContactMonkey did an amazing job by allowing us to have a good view of what's happening.

Cons

The pricing is not hat competitive given how crowded the email traceability market is. More integrations with external platforms and CRMs would be great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

David M.

CEO

Computer Software

### "Enhanced Mail Merge and Email Tracking for Outlook"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 16, 2020

Super easy to install, get up and running and productive. If you need an email tracking system for Office365 this is a great solution.

Pros

We needed a mail merge and email tracking (opens, links clicked etc) that is fully integrated with Office365. This product works great. It was easy to install, works just as they say it does. The reports are crisp clean and easy to understand. Support and the videos were very good especially for a very low price.

Cons

There was nothing that I disliked. It did exactly what it said it would do, did it flawlessly.

Reasons for choosing ContactMonkey

Integrated with Office365

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Joe B.

President

Education Management

### "Find other software."

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 12, 2020

Poor! "Customer service" is not responsive or on existent.

Pros

It has the ability to track opens and clicks.

Cons

Somedays it works and other days it does nothing. When your request the Raw Data it is not complete.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sean E.

Director, Business Development & Alliances

Venture Capital & Private Equity

### "poor customer service"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 3, 2020

Pros

when it was working, it performed as needed.

Cons

when it stopped working, customer service is no where to be found after paying for an annual subscription.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

Paula B.

Copywriter

Media Production

### "Very poor customer service and a glitchy product - but great when it works!"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

April 7, 2020

ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing.

Pros

Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to.

Cons

The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update.

Reasons for choosing ContactMonkey

I didn't realise there were affordable alternatives. I've since cancelled ContactMonkey and switched to one of those.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/167756/ContactMonkey/reviews/)

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