# Page 2 | ContactMonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ContactMonkey the right Internal Communications solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167756/ContactMonkey/reviews --- ContactMonkey 4 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ContactMonkey ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Technology Analyst Management Consulting Used the software for: Less than 6 months ### "A good software for tracking email open rates! Relatively inexpensive and gets the job done." June 19, 2018 4.0 Pros ContactMonkey is easy to install, and pretty easy to use. It is non-intruding, and doesn't influence the overall workflow of outlook. The reporting is easy to understand, and can be nicely exported out to excel. Cons Software is very slow with emails that are sent out to large list serves (of 800 people or more). I noticed that often the statics view will not even open with emails like these. We specifically purchased software for our large distributions, so this is disappointing. Review Source PS Phil S. Corp Sales II Information Technology and Services Used the software for: 2+ years ### "Contact Monkey" September 12, 2018 4.0 great tool. VERY useful to track emails, who, how many opens, locations of opens. Pros Sidebar Analytics notifications opes with IP addresses color coded Cons for the past 2 years their domain expired and the service was down for days Review Source DM Darren M. Manger Used the software for: 1-2 years ### "It previously worked much better. " June 19, 2018 3.0 Pros Basic tracking service. I could probably find the same from a free service. Cons I used to be able to click on the e-mail subject line in the sidebar and open that specific e-mail. I am no longer able to do this. Now I have no idea which e-mail that specific person is looking at. I e-mailed your support team and they told me it was something to do with POP/IMAP. even though I haven't changed my e-mail format. Just fobbing me off rather than finding a solution. We will be looking for another e-mail tracking provider when ousubscription expires. Review Source IL Ilan L. Sales Computer Software Used the software for: 1-2 years ### "Easy to use but missing some key features." June 19, 2018 3.0 Ease of use for documenting emails Pros The one click adding emails is very useful. and the fact that it already has a plug-in in to outlook really helps. Cons The fact that it takes to long to find opportunists and doesn't give me automatically the chance to choose between identical contacts with similar properties that he found. So he just chooses for me. Review Source JC Jonathan C. Bus Dev Team Lead Computer Software Used the software for: 2+ years ### "Can't live without the Monkey." June 19, 2018 5.0 See when someone is interacting with my email and the ability to be proactive about it. Pros Email tracking is what the Monkey does. I love how it tracks forwards as you can easily tell when what you sent is being socialized. Cons May not always capture opens. sometimes someone will reply to an email but they never appeared in the dashboard. Review Source TS Tami S. Sales Exec Marketing and Advertising Used the software for: 6-12 months ### "Buyer Beware!! Doesn't work and CS doesn't care!!" May 28, 2021 1.0 I've reached out to them 3 times now requesting to cancel my service with ZERO RESPONSE. Buyer beware! Do not use this company. Product hardly ever works as it should and they won't let you cancel. Pros When it worked? It would let you know when an email had been opened/read and how often. Cons Hardly ever worked! Would work one day then wouldn't work for the next 7. You'd have to reach out to Customer Service who would get back in a couple days and ultimately did nothing. Review Source CL Chuck L. Account Executive Legal Services Used the software for: 2+ years ### "I love Contact Monkey. I have been using it for 7 + years. It is amazing and fun at the same time." June 19, 2018 4.0 Ok - helps me see people opening my emails. Pros Basically see when customers are looking at my emails and how often. it is interesting to see emails reopened a year later. Great intel! Cons I would like to learn how to run more reports on what emails are working and not. Sometime crashes and have to restart. Review Source TK Tanya K. Student Tuition Accounts Used the software for: 2+ years ### "Wonderful and useful tool to have" June 27, 2018 5.0 Tracking who has opened their email Pros Easily tracks who has opened their email and who has not opened their email. The program works well for us. Cons Sometimes Contact Monkey goes down and can be down for a few hours to a few days. But Customer service is always available to let us know what is happening Review Source cD chirag D. Manager Used the software for: 2+ years ### "excellent" June 22, 2018 5.0 who has reviewed and if they are lying to telling the truth. Pros because of its accuracy, its handy and gives information as per need. it's user-friendly too. I like this software Cons get stuck in between so have to restart outlook many times. if we can have more information in the graph, it would help a lot. Review Source VR Verified Reviewer Marketing Administrator Used the software for: Less than 6 months ### "Easy to use & helpful to track our sales team" June 19, 2018 5.0 Tracking and open rate... also keeping track of our sales teams' leads. Pros The custom reports page is useful when tracking email campaigns/open rates and seeing when our clients are looking at our product. Cons I don't really have many complaints.... The set up initially was a bit challenging but the team was helpful in providing us guidance and walking us through the process. Review Source VR Verified Reviewer Regional Account Executive Used the software for: Less than 6 months ### "pretty easy and simple to use. I like it. " June 25, 2018 3.0 Pros Being able to see who has looked at my emails and attachments. I also like that I can see which subjects are working best. Cons Outlook plugin doesn't work great all the time. Also don't like that I can't see which individual has looked at the email when it's sent to multiple people. Review Source VR Verified Reviewer Account Coordinator Used the software for: Less than 6 months ### "easy" June 19, 2018 4.0 Pros helps to track relationships and easily see who is opening my emails. makes followups much easier. also makes the mail merge easier Cons a bit of a learning curve but that comes with every new platform. the window pane on the right can be a pain on a small laptop Review Source DM David M. CEO Computer Software Used the software for: Less than 6 months ### "Enhanced Mail Merge and Email Tracking for Outlook" August 16, 2020 5.0 Super easy to install, get up and running and productive. If you need an email tracking system for Office365 this is a great solution. Pros We needed a mail merge and email tracking (opens, links clicked etc) that is fully integrated with Office365. This product works great. It was easy to install, works just as they say it does. The reports are crisp clean and easy to understand. Support and the videos were very good especially for a very low price. Cons There was nothing that I disliked. It did exactly what it said it would do, did it flawlessly. Reason for choosing ContactMonkey Integrated with Office365 Review Source AD Andrea D. Sales Automotive Used the software for: 1-2 years ### "love the ease of how the system works." June 19, 2018 5.0 Tracking and re-opens of emails. Pros I love that I can see when my emails are being viewed. It makes it easy to see how many times and who is viewing. Cons there have been a few issues this past year where contact monkey was not working. After having the ability to see emails that were opened it was difficult to work without! Review Source KK Ken K. Account Executive Used the software for: 1-2 years ### "ContactMonkey makes my job easier and it has greatly contributed to my success." June 19, 2018 5.0 I get the benefit of knowing that my emails are being opened and links are being clicked on. Pros Tracking my opens and clicks is the most obvious feature that I like. It is very user friendly also. Cons I would like it even better if it gave me more information such as a report on all of the opens and clicks. Review Source JB Jon B. Sales Engineer Used the software for: 6-12 months ### "It logs out which means i have to log in multiple times each day. " June 19, 2018 3.0 Pros just the basic information if the email was opened or not is helpful for me. I also like the graph showing open rates Cons logging in. it seems to miss emails when not logged in. I dont think it is capturing my phone emails Review Source KS Kathy S. Sales Manager Used the software for: 1-2 years ### "Easy to use" June 25, 2018 3.0 Pros Being able to track emails, having knowledge about subject lines that worked best, able to view where it was opened. Cons Some down time, but for the most part it's been wonderful. Some email syntax don't work for though. Review Source BH Benjamin H. Senior Account Executive Used the software for: 6-12 months ### "Great platform that simplifies and streamlines my daily workflow!" June 25, 2018 5.0 Pros Contact Monkey is an extremely simple platform that works for the most part in the background of my daily operations. That being said, don't confuse simplicity with lack of value as it is crucial to saving me hours by tracking and logging emails. Cons Contact Monkey sometimes will seem to need some extra clicks to get an email to log thru the sidebar on Outlook. Review Source AA Angela A. Member Services Used the software for: 6-12 months ### "Very useful" June 19, 2018 5.0 Pros Very helpful to keep track of open and unopened emails. Definitely helpful when it comes to accounts receivable. Cons doesn't track forwarded emails and is hard to track group emails as far as when and if they were opened. Review Source HB Heather B. Executive Assistant Music Used the software for: Less than 6 months ### "Awesome for Internal Communications!" July 29, 2021 5.0 Positive! Solid 8/10. The one con I have listed is rather large to me, personally, but might not be to others. Overall, I think it's a fantastic and solid tool for internal communications, branding, and consistency! Pros I love the ability to create different templates for various types of communications. The ability to customize and include branding for a uniform and official look is great! It's also awesome how you can track opens and sent emails through ContactMonkey so you know what type of response your communications are getting. Cons I really dislike how you if you sign into a different email account, ContactMonkey will begin tracking that email. For example, if I'm checking my personal email on my lunch break, I have to open an incognito window to avoid ContactMonkey from tracking that email account as well. I'd much prefer that it was more permission-based for individual email accounts vs. having it able to access any email you sign into. Review Source BW Bruce W. Educational Consultant E-Learning Used the software for: Less than 6 months ### "It is a convenient way to track your emails and live viewing of an email being opened." June 19, 2018 4.0 visibility of my emails as to whether or not they are actually being read. Pros Overall simplicity is great and when I do a large emailing, I like that it generates a % of how many were opened and I can track who actually looked at my email. Cons Why does it show an email being opened multiple times? One of my co-workers said that if they delete an email right before my email that it appears that mine was opened again-is that correct? Review Source VR Verified Reviewer Global Communications Specialist Broadcast Media Used the software for: I used a free trial ### "Overview of Contact Monkey" October 18, 2018 5.0 Pros The program is a beneficial tool when it comes to communication. Cons Something I don't use on a daily basis. Review Source JB Joe B. President Education Management Used the software for: Less than 6 months ### "Find other software." May 12, 2020 2.0 Poor! "Customer service" is not responsive or on existent. Pros It has the ability to track opens and clicks. Cons Somedays it works and other days it does nothing. When your request the Raw Data it is not complete. Review Source TM Tracy M. Regional Manager Used the software for: Less than 6 months ### "Easy to use" June 25, 2018 5.0 Pros Able to track mass emails that I usually send weekly or monthly with the ability to see if attachments and hyperlinks have been opened /looked at Cons When I first open Outlook I have to sometimes prompt it to open to the " get started" page and I'm unable to tell if any emails were just deleted. Review Source Similar Products Featured ## Related categories [Internal Communications](https://www.capterra.com/internal-communications-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.