# Digitail Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Digitail Software - reviews, pricing plans, popular comparisons to other Veterinary products and more.

Source: https://www.capterra.com/p/167764/Digitail/

---

# 

 Digitail Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Digitail

## What is Digitail?

Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic, from scheduling and exams to billing, inventory, and client communication. Trusted by over 10,000 veterinary professionals worldwide, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With 15+ built-in AI workflows, 30+ integrations, and a connected Pet Parent App, Digitail unifies your medical records, payments, and communications in one seamless cloud platform. Features like AI SOAP dictation, smart charge capture, automated follow-ups, and real-time inventory tracking eliminate manual work and missed revenue, so your team can focus on care, not clicks. Enjoy migration, white-glove onboarding, and dedicated support from real vet professionals who understand your day-to-day. See Digitail in action by booking a free, personalized demo today!

## What is Digitail used for?

[Veterinary](https://www.capterra.com/veterinary-software/)

Overall rating

Based on 100 user reviews

Reviews sentiment

Positive

94%

Neutral

3%

Negative

3%

Starting price

$289

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Digitail alternatives

[4.6 (284)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/)

Starting price

$116.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/)

Starting price

$260.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/)

Starting price

$290.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/167764/Digitail/alternatives/)

## FAQs about Digitail

Overview

### What problems does Digitail solve?

Digitail solves paper-heavy veterinary workflows, scattered patient records, missed charges, appointment no-shows, and slow client communication by centralizing SOAP notes, scheduling, invoicing, reminders, and pet-owner messaging in one cloud platform. Veterinarians, technicians, front-desk teams, mobile practices, and clinic managers benefit most from faster documentation, easier onboarding, and better treatment tracking.

Answer based on 78 reviews

Overview

### Which roles and teams benefit most from Digitail?

Digitail is most used by veterinarians, veterinary surgeons, and DVMs who manage patient records, treatment plans, and clinical documentation. Practice managers, owners, and executive leaders use it to oversee scheduling, billing, and operations, while front-desk staff and technicians support client communication, intake, and coordinated care workflows.

Answer based on 100 reviews

Overview

### What company size and industries is Digitail built for?

Digitail is all-in-one software for vet clinics, built mainly for small businesses, which account for 99% of reviewers, in the Veterinary industry at 91%. It also sees limited use among midsize businesses at 1% and Medical Practice at 5%, with Veterinary as the primary use case for 100% of reviewers.

Answer based on 100 reviews

Features and Usability

### What are the key features of Digitail?

Digitail includes core veterinary practice features like patient records management, SOAP notes, appointment scheduling, and billing with payment processing. Differentiating features include the client app and patient portal for online booking, reminders, chat, and record sharing, plus AI Copilot for faster consultation notes and treatment plan documentation.

Answer based on 34 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Digitail starts at $289 per user/month and offers a free trial. The single Digitail plan covers core practice management features, but pricing-related feedback is mixed: some reviewers mention subsidy discounts, while others report inconvenience around inventory pricing, refunds, estimates, and consultation charts not immediately generating treatment costs.

Answer based on 12 reviews

Integrations

### Which third-party tools and platforms does Digitail integrate with?

Digitail integrates with over 10 third-party tools, including Vetcove, Stripe, VetPay, Google Calendar, Google Maps, SendGrid, Okta, and Talkatoo. Its catalog also includes Stripe Billing, ReviewTrackers, Text Blaze, TypingDNA Verify 2FA, Ellie, FetchIt, Greenline, Inventory Ally, Kumba AI, and Expert PDF Reader.

Answer based on 11 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Digitail?

Digitail offers in-person training, live online sessions, webinars, videos, and documentation. Most staff learn the interface quickly because it is easy to navigate, while paper-based teams, admins, and practices setting up workflows or advanced features usually need more guided onboarding. Reviewers describe support as helpful, though some found online training insufficient.

Answer based on 10 reviews

Getting Started and Support

### What customer support options does Digitail offer, and how do users rate the experience?

Digitail offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe support as friendly, engaged, and quick to help during setup and day-to-day questions. Some reviewers, however, report inconsistent response times, unresolved issues, and chat replies that can feel more like delayed email than live assistance.

Answer based on 32 reviews

Updates and improvements

### How often does Digitail improve the software?

Digitail releases regular updates and responds quickly to user feedback, which many veterinary practices value as the product evolves. Small and growing clinics often like the steady improvements, AI additions, and support responsiveness, though some teams find frequent changes disruptive or want different update priorities, more customization, and better consistency across devices.

Answer based on 31 reviews

## Features

AI summary

Based on 1,649 Veterinary reviews

Capterra reviewers point to these as the top features buyers look for in veterinary software:

-   **Billing & Invoicing** (**60%** of reviewers rated this feature as critical)
-   **Patient Records Management** (**67%**)
-   **Charting** (**60%**)

Digitail supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage financial workflows, maintain accurate patient histories, and document care clearly, allowing teams to improve daily operations and deliver more consistent service.

Billing & Invoicing

4.0 (46)

73.91% of 46 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Patient Records Management

4.5 (46)

69.57% of 46 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Charting

4.5 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Prescription Processing

3.8 (20)

60.00% of 20 reviewers that rated this feature as important or highly important

Enables pharmacists to process single or multiple prescriptions simultaneously

Payment Processing

4.5 (38)

60.53% of 38 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Appointment Scheduling

4.6 (39)

71.79% of 39 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Digitail 44 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Manage contact details and communication with clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Transmit prescriptions to pharmacies electronically

Electronically collect payments for goods or services

Digitally sign online documents

Reminders sent via email

Create and securely store digital patient records

Use AI to generate content in the form of text, images, videos, etc.

Information, data and reports that are being tracked over time

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Ability to chat online in real time

Manage billing and payments for a healthcare provider

Patients can register for appointments in advance online

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Accept, record, and reconcile financial transactions

Enables pharmacists to process single or multiple prescriptions simultaneously

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Track the status over time for a request, process, asset, or transaction

Track and manage the scheduling of tasks

Meet with patients remotely

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

Features

4.4 (100)

4.4

Based on 100 reviews

## Pricing

Value for money

4.7 (94)

Free Trial

[View pricing plan details](https://www.capterra.com/p/167764/Digitail/pricing/)

Digitail

$289.00

Per User,Per Month

It includes:

-   Cloud-based
-   SOAP Medical Records
-   Scheduling & Online Booking
-   Inventory Management
-   Billing & Payments
-   Wellness Plans
-   Email Campaigns
-   Pet Parent App
-   Reporting & Analytics
-   Flowboard
-   Tails AI Assistant
-   Tails AI Intake
-   Tails AI Scribe
-   Tails AI Medical Record Summaries
-   Tails AI Voice to Invoice
-   Tails AI Practice Manager
-   Tails AI Commission Calculator
-   Tails AI Concierge
-   Tails AI Discharge Notes
-   40+ integrations
-   See all features and details on our website

Value for money

4.7 (94)

4.7

Based on 94 reviews

## Integrations

[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

SendGrid](https://www.capterra.com/p/204113/SendGrid/)[

Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[

Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[

ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

## Support, customer service and training options

Customer Service

4.7 (98)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (98)

4.7

Based on 98 reviews

## User reviews

Overall rating

4.7

Based on 100 reviews

Filter by rating

5(83)

4(11)

3(3)

2(2)

1(1)

Mentioned topic

Sorted by most recent

Christina N.

Veterinary

Veterinary

### "Digitail is a great management software. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 17, 2026

My overall experience is very good. There are numerous features. I love that we can find all the information we need directly on the patient card.

Pros

Digitail is user friendly and their support chat is easily accessible 24/7. When the automated chat doesn't find a conclusion, they connect you to a real person.

Cons

The data transfer from our previous software was a bit challenging and inventory not as easy as my previous software.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Wanted to be on the cloud and multilingual.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reasons for choosing Digitail

Met our needs better. The language feature was a big factor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

danielle W.

Veterinarian and owner

Veterinary

### "digital review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 14, 2026

Pros

I love that everything is so seamlessly integrated. As a very small mobile vet practice, this truly helps keep my business running smoothly. I also love how quickly technical supports works to fix issues.

Cons

When doing a hard count for inventory, I have not found an easy to pull just a list of medication with out pulling the entire inventory. So if I only want to count medications and vaccines and don’t want to look at supplies I can’t just print medications and vaccines I have to print the entire inventory list.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Amy N.

veterinarian

Veterinary

### "Rinconvet Runs Great on Digital"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 13, 2026

I am a solo practitioner, and I chose Digitail for my electronic records and data/inventory management + invoices when my practice without any prior experience with this software. The tech support has been a 10+++ !!! I started with the \[sensitive content hidden\] of the company, \[sensitive content hidden\] and have since had several other great helpers like \[sensitive content hidden\] who one-on-one fix all my little problems and get my little practice running smoothly.

Pros

I started with Digitail because of its affordability as a veterinary software platform. I was one of the early veterinarians to joint the company after it launched, and I have had the benefit of watching it grow and change throughout the past 5 years.

Cons

I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks.

Alternatives considered

[Cornerstone](https://www.capterra.com/p/148825/Cornerstone/)

Reasons for choosing Digitail

cost I could not afford more expensive software

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KL

Kristi L.

DVM

Veterinary

### "Digitail review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

June 18, 2026

Pros

We love the AI scribe as it saves so much time of medical records! Our clients like the online booking and automated reminders. After dealing with a terrible cloud based software previously, this one has been easy to learn and generally pretty user friendly. Support is good and they take suggestions well and are constantly improving the system.

Cons

Not quite as intuitive to use as Avimark, which has been my all around favourite PMS to use over the years.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 19, 2026

Hi Kristi, the AI scribe saving real time on medical records is exactly the kind of impact we're building toward, and we're so glad to hear that it's making that impact on your team. Online booking and automated reminders getting client love is a nice bonus too. "Easy to learn" after a rough experience with another cloud system means a lot to us, and we'll keep taking suggestions seriously; that's not going anywhere. Thanks for being part of the community!

BA

Bashar A.

Admin

Veterinary

### "Veterinary Clinics Future"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 11, 2026

My overall experience very nice you could adapt shift to digital within less than 10 it's easy to be used by all team members and provide amazing internal communication methods.

Pros

What I like the most about the detail it was the convenient and easy to use interface you have everything there at the glance you can reach everything from multiple places on the software itself and considering that it's an AI driven system makes the consultations way more easier than any other software

Cons

It may be slightly confusing at first that closing a sale no longer generates an invoice automatically, while the consultation medical record remains separate. As a result, some team members may need time to adapt to the new workflow and understand how these processes are now separated. It is important to ensure clear communication and proper coordination between all departments to confirm that the consultation has been completed, the medical record has been finalized, and the corresponding invoice has been created where applicable. Maintaining this coordination will help prevent any gaps in the process and ensure accurate documentation and billing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 12, 2026

Hi Bashar - thank you for taking the time to leave a review! Glad to hear that our interface is easy to use and makes sense for you. We know that switching PIMS can be challenging, but we're glad you made the decision!

SB

sebastian B.

Managing Partner

Veterinary

### "Digitail after 4 months"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 5, 2026

Our overall experience has been very positive. We selected Digitail to be the nucleus of major operational change and used it as a key part of our transition to a more modern, client-focused practice. The platform has helped improve efficiency, reduce paperwork, and create a more connected experience for both staff and pet owners. No software is perfect, but Digitail has consistently demonstrated a willingness to listen to users and evolve. For practices looking for a modern cloud-based veterinary PIMS with strong client engagement tools, it is well worth considering.

Pros

Digitail gave us the foundation to modernize our hospital. We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform. The system is intuitive enough for new team members to learn quickly while still offering the flexibility needed for a busy veterinary practice. Their team has also been highly responsive to feedback and genuinely interested in improving the product based on real-world hospital needs.

Cons

One area that still needs improvement is the accuracy and consistency of the AI Scribe feature. We've found that dictation performs noticeably better on laptops and desktop computers than on iPads, where transcription accuracy can be less reliable. As a practice that relies heavily on medical documentation, this occasionally creates extra editing work for clinicians. Beyond that, there are still some workflow and reporting features that could benefit from greater customization as practices become more advanced in their use of the platform. That said, Digitail's team has been highly receptive to feedback and continues to release meaningful improvements based on user input.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

to move towards a modern platform and improve team and client experience

Alternatives considered

[Vetspire](https://www.capterra.com/p/187469/Vetspire/)

Reasons for choosing Digitail

This product and planned upgrades aligned better with our needs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 8, 2026

Hi Sebastian, the transformation you're describing is exactly what we're built for—and WHO we're building for. It's great to hear it's serving as the operational foundation you needed! On AI Scribe on iPad: if you're hitting specific scenarios where it's really not delivering on your expectations, please share them with your CSM. Real cases drive prioritization. Thanks for the detailed write-up, and we hope you continue to love Digitail!

JB

Jessica B.

Veterinary Technician

Veterinary

### "would recommend "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 3, 2026

We recently switched softwares over to Digitail and so far it has been great! The customer service is top notch and everyone has been so helpful. It's aesthetically pleasing and is super user friendly!

Pros

\- user friendly - aesthetically pleasing - TAILS AI - app for clients - the data migration team and our personal individual who helped us with the migration was phenomenal, so helpful

Cons

The migration process was a bit difficult but that could also be because it was more difficult based on the software we previously came from. The customer service team has been SO helpful.

Switched from

[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/)

not user friendly, no app for our clients, was too old school

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 8, 2026

Hi Jessica! Great to hear the migration landed well, and we're thrilled that your Onboarding Specialist and our Customer Service team made that process feel manageable. TAILS AI and the client app are two of the things we're most excited about, so it's good to know they're working for you. Thanks for making the switch, and can't wait to see what you can achieve with Digitail!

PF

Paola F.

Client Ambassador

Veterinary

### "Receptionist/Veterinary Assistant Experience with Digitail"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 27, 2026

Great experience. Aesthetically pleasing, ability to connect with clients through a chat at any time, and communicating is easy. I am able to do everything directly through the platform, such as sending emails, updating and sharing records, keeping contact with staff through the platform, and just about anything!

Pros

Its accessibility from multiple devices, and thoroughness in patient record detail features. Communication is easy with the team through internal notes and comments, and with clients through email, and chat.

Cons

The program is a bit complex because it has so many features and many workarounds, so the learning process and to feel comfortable with the program takes longer.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 2, 2026

Hi Paola, thank you for the kind review! Doing everything (emails, records, client chat, staff comms) from one place is exactly the experience we're building toward, so it's great to hear that's landing for you. The multi-device accessibility and having patient records that thorough in one place makes a real difference for a busy practice, and knowing the internal notes and client chat are making communication smoother for your team is great to hear. Thanks for taking the time to share this — it means a lot to the whole team!

Christina L.

Reception

Health, Wellness and Fitness

### "A Good App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 15, 2026

Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient. I especially like how easy it is to send emails and manage client communication in one place

Pros

I like that Digital allows you to send emails to clients quickly, easily, and in an organized way. It is easy to use most of the time.

Cons

I dislike that Digital does not allow users to send mass emails to clients quickly and easily. I wish that this system had this in place.

Switched from

[ClientCircle](https://www.capterra.com/p/141002/Rocket-Referrals/)

Because you it was told to us we would be able to send mass emails.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 26, 2026

Thanks for the kind words! Making client communication simple and organized is something we care a lot about, so it's great to hear that's landing well for your team. We hear you on mass emails, and we're actually in the process of rolling that feature out in the near future -- one of our team members will reach out to you directly to see if you'd be interesting in joining the beta program. Thanks again for the review and feedback on where we can deliver better for you.

TG

Tienne G.

Assistant Manager

Veterinary

### "ORIGINAL DIGITAIL USERS"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

May 15, 2026

Pros

THE ABILITY TO USE A CHAT FEATURE TO TALK TO SOMEONE OR THE AI TO GET QUICK RESPONSES. ITS NICE TO SEND A MESSAGE AND WALK AWAY TO STAY BUSY.

Cons

I DONT LIKE THE UPDATES THAT FREQUENTLY HAPPEN THAT DONT ALWAYS NEED TO BE A FEATURE. I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED.

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Needed to go paperless with new staff members coming on board as well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2026

Thank you for taking the time to share this, both the good and the honest feedback. Really glad the chat feature is working well for you. Being able to fire off a message and get back to your patients without waiting around is exactly what we were going for, so it's great to hear it fits into your workflow that way. On the updates, that's fair feedback, and we take it seriously. Prioritization is something we're always working to get right, and we know it doesn't always feel that way from the outside. If there are specific things your practice needs that feel like they keep getting deprioritized, we'd genuinely love to hear them as that kind of direct input is what shapes our roadmap. Thanks again for being part of Digitail.

[View all Reviews](https://www.capterra.com/p/167764/Digitail/reviews/)

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