# Digitail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Digitail Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/167764/Digitail --- # Digitail Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Digitail ## What is Digitail? Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic, from scheduling and exams to billing, inventory, and client communication. Trusted by over 10,000 veterinary professionals worldwide, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With 15+ built-in AI workflows, 30+ integrations, and a connected Pet Parent App, Digitail unifies your medical records, payments, and communications in one seamless cloud platform. Features like AI SOAP dictation, smart charge capture, automated follow-ups, and real-time inventory tracking eliminate manual work and missed revenue, so your team can focus on care, not clicks. Enjoy migration, white-glove onboarding, and dedicated support from real vet professionals who understand your day-to-day. See Digitail in action by booking a free, personalized demo today! ## What is Digitail used for? [Veterinary](https://www.capterra.com/veterinary-software/) Overall rating Based on 83 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Digitail alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (280)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting price $116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) [4.0 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130107/Covetrus-Pulse/) [View all alternatives](https://www.capterra.com/p/167764/Digitail/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.1 (34) 64.71% of 34 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 4.5 (33) 57.58% of 33 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.5 (28) 64.29% of 28 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.4 (28) 50.00% of 28 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Inventory Management 3.7 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Prescription Processing 3.9 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Digitail 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Create and securely store digital patient records Use AI to generate content in the form of text, images, videos, etc. Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Features 4.4 (83) 4.4 Based on 83 reviews ## Pricing Value for money 4.8 (78) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/167764/Digitail/pricing/) Value for money 4.8 (78) 4.8 Based on 78 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) ## Support, customer service and training options Customer Service 4.7 (81) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (81) 4.7 Based on 81 reviews ## User reviews Overall rating 4.7 Based on 83 reviews Filter by rating 5(69) 4(8) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent AG Aleshia G. Veterinary Assistant- Reception Manager Veterinary ### "Amazing Program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Amazing! They are always updating things and making things easier. The flow is very smooth. Very helpful AI service that can get things you need. Pros It is so easy to schedule and add patients as well as keeping track of inventory and products. Great! Cons Nothing. This program is great. We went from paper only records and invoicing to this program and it has been a very smooth transition. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail Liked the support we were offered. Liked the look of the program better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christopher M. CEO Veterinary ### "DIGITAIL ROCKS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Top Notch! I actually submitted a ticket today and they had my issue resolved in less than 15 minutes. My Lead CSR had a completely different issue the other day and it was resolved in 5 minutes Pros It makes us so much more efficient that we are able to see more patients in a day without being overwelmed Cons It's not built for boarding (we have a large Pet Resort in addition to our hospital) BUT they did give us a workaround which works great. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Too many glitches and it's way too clunky Alternatives considered [Shepard’s](https://www.capterra.com/p/10011863/Shepards/) Reasons for choosing Digitail Digitail just did more without having to purchase other products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kaitlynn S. Practice Manager Veterinary ### "Great for mobile practices! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Overall, our experience with Digitail has been very positive. It supports a modern, client-centered approach to care and helps us stay organized and connected while working in the field. It’s been a strong fit for our workflow and has improved both our internal efficiency and the client experience. Pros Digitail keeps everything streamlined and accessible, which is especially important for a mixed animal mobile practice. Scheduling, medical records, client communication, and payments all live in one place, and the interface is intuitive for both our team and our clients. The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow. The support team has always been extremely responsive and helpful, which has made a big difference as we’ve gotten up and running. Cons Like most platforms, there are occasional limitations with customization and certain workflows that could be more flexible, especially for a mobile or non-traditional practice model. Forms could benefit from additional customization and a more modern feel, but they are currently functional and straightforward to use. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail We chose Digitail for its customization and built-in AI capabilities. The platform allows us to tailor workflows, templates, and communication to fit our specific needs as a mobile practice, while the AI tools help streamline documentation, automate tasks, and improve efficiency across the board. This combination made it stand out compared to more traditional systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Anne S. Veterinarian Veterinary ### "Extremely Versatile, Full of Bonus Features, Best All-Around Vet Software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 A+ I am glad I chose Digitail as my software. I had used Woofware at VCA, Avimark, Covetrus pulse, EazyVet and Banfield's soft ware. I loved the Shepherd software interface and invoice/flow task board/medical record combining but ultimately I chose Digitail because of the client facing app, telemedicine - virtual lobby and mapping for mobile house calls. It is also very easy to document client interactions and they can also interact and request appointments through the app. Pros I love Digitail's accessibility via tablet and phone, which is what I use the most o house calls. I also love the ability to store digital files in their cloud that owners can access via link instead of having to email huge files. I also love the client facing app where owners can access their pet's records and if traveling, other digitail vets can too. Cons There are a few things I can not move, like the chat bot and announcement tabs. Sometimes they are in the way and I have to turn the phone sideways to get them out of they way. It should be a choice if the user wants it in the menu or easy access. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail There were many others that I am familiar with and would never choose for myself, the ones listed before and Neo and Corner stone could be added to the list. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Heather W. Practice Manager Veterinary ### "Overall Good Software Transition" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 1, 2026 Overall our experience has been positive. There have been some difficulties or bugs that have occurred but it is encouraging that changes/updates are continually being made. Pros It has a lot of features in one bundled product. Therefore we don't need to have separate company for an app, texting, AI etc. Cons The inventory module could be improved has far adding reorder points and reorder amounts. Also the reporting module could be better. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Our current server was full and we made the decision to go to a cloud based software. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail Digitail was more affordable and seemed to be a all in one program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Laura B. Veterinarian Veterinary ### "Highly recommend Digitail for referral and GP veterinary practices " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 14, 2025 We highly recommend Digitail! It has made our record keeping very easy! As a referral service, it is very important that our records are thorough and professional. The templates make it easy. Pros Digitail is extremely easy to use. It was simple to get started and the tech team is very helpful. There is a library of helpful guides and videos. The price point is better than what we've had previously. The service has been reliable and our records look very nice. There are constant improvements to the platform. Cons Setting up our label printer has been a challenge. Inventory is not-straight forward. Refunding is a bit confounding as well. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail Ease of use. Helpfulness of technical team. Price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nancy W. Admin Mgr Veterinary ### "Admin Manager" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2025 Very unhappy with the software program and the lack of proper and timely support. Pros The beginning when I had hope that it was going to be a great new system for our organization, with plenty of support. Cons Customer service has been absolutely dreadful. It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks. We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue. System is overall clunky and some tasks require multiple clicks before you get to what you need. This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Thought it would be a better system for inventory management and reports Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Karen P. Practice Manager Veterinary ### "Incredible System, Incredible Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2024 \[sensitive content hidden\], our onboarding person, has been incredible. He has dealt with my silly questions, serious questions, and overall frustrations getting it up and running (although the frustrations have been few). Even with the big time difference, he has been available when we needed him! He is extremely knowledgeable and want him to come to the U.S. and work at our hospital as a vet (and Digitail expert) lol. Pros Coming from a server based system, its incredible to be able to access from anywhere! There are many functions, some we haven't even tried yet (baby steps in implementing them) that make the process so much easier. And of course, we are in a a love-hate relationship with "Tails"....we love it because it's the coolest thing ever, but hate the fact that down the road I won't be needed lol! Cons Inventory management is something to get used to, but we will get there. I do also wish we could create our own visit types to work with what we are used to. Also, one request would be to be able to re-order the entries in a canned treatment plan so if we have to adjust it, it will be in logical order of how we go through the process. Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) It was server based and we wanted something web based with more current technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 27, 2024 Thank you so much for sharing this thoughtful review! We love hearing that you've embraced the flexibility and functionality of our system, and we get a good laugh out of your "love-hate" relationship with Tails! 😄 It's designed to lighten the load, but your expertise is definitely required! Regarding the cons you mentioned, we hear you! Inventory management can be a bit of a learning curve, but it sounds like you're on the right path. As for the treatment plan reordering and custom visit types—there is excellent feedback! We've passed these suggestions along to our development team as we're always looking to improve workflows. And we'll make sure to let your onboarding lead know they have a fan club waiting for them in the U.S. 😎 They're a rockstar, and we're thrilled they could support you through this transition. Thanks again for making the leap to Digitail—we're excited to continue growing with you! -Heather Ashcroft Communty Lead DP Diana P. Owner, veterinarian Veterinary ### "Overall good experience from a veterinary ophthalmologist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 16, 2024 Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them. Pros I like the interface, the ease of use, the forward thinking (AI, voice integrations). Cons I am a specialist and I was hoping there would be advancements to integrate the unique aspects of a referral hospital. Also customer service can be very helpful, but not always very prompt. The chat option really isn't truly a chat because it can takes days for them to respond. That is really just an email. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Digitail the hope that there would be more tailored use of the product, not owned by another entity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2024 Thank you, Dr. Diana, for your candid feedback! We're glad you enjoy the interface, ease of use, and our forward-thinking features like AI and voice integrations. It's great to know that you see the potential in Digitail, and we appreciate your commitment to working with us. We hear you on the need for more specialized features for referral hospitals, and we’re continuously working to expand and refine our offerings to meet the unique needs of all veterinary professionals, including specialists like yourself. Your feedback is incredibly valuable as we prioritize future developments. Regarding customer service, we sincerely apologize for any delays you’ve experienced. We're actively working on improving our response times to ensure that you get the prompt assistance you need when you reach out. Thank you for choosing Digitail and for trusting our journey to create a more tailored and innovative solution for the veterinary community. Heather Ashcroft Digitail Community Manager DR Donna R. Veterinarian Veterinary ### "Great system for a mobile veterinary practice." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Very positive experience. They have a great customer service and get things worked out quickly and efficiently. Pros This is a quality, easy to use system for a mobile veterinary practice. Cons The inventory feature can sometimes be confusing in regard to entering and changing a product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2024 Thanks Donna for sharing your experience! We're glad to hear that Digitail is a great fit for your mobile veterinary practice. It's awesome that you're finding the system easy to use and that our customer service team has been there to help when needed. We appreciate your feedback on the inventory feature. We're always looking for ways to make every aspect of Digitail as user-friendly as possible, and we'll definitely take your comments into account as we continue to improve. Thanks again for choosing Digitail! We're here to keep things running smoothly for you and your practice. Heather Ashcroft Digitail Community Manager [View all Reviews](https://www.capterra.com/p/167764/Digitail/reviews/) Popular comparisons [DaySmart Vet vs Digitail](https://www.capterra.com/compare/133166-167764/DaySmart-Vet-vs-Digitail)[Instinct Science vs Digitail](https://www.capterra.com/compare/167764-234498/Digitail-vs-Instinct-EMR) [ezyVet vs Digitail](https://www.capterra.com/compare/99977-167764/ezyVet-Cloud-Vet-Software-vs-Digitail)[Cornerstone Software vs Digitail](https://www.capterra.com/compare/99976-167764/Cornerstone-Practice-Management-vs-Digitail)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)