# Digitail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Digitail Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/167764/Digitail --- # Digitail Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Digitail ## What is Digitail? Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic, from scheduling and exams to billing, inventory, and client communication. Trusted by over 10,000 veterinary professionals worldwide, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With 15+ built-in AI workflows, 30+ integrations, and a connected Pet Parent App, Digitail unifies your medical records, payments, and communications in one seamless cloud platform. Features like AI SOAP dictation, smart charge capture, automated follow-ups, and real-time inventory tracking eliminate manual work and missed revenue, so your team can focus on care, not clicks. Enjoy migration, white-glove onboarding, and dedicated support from real vet professionals who understand your day-to-day. See Digitail in action by booking a free, personalized demo today! ## What is Digitail used for? [Veterinary](https://www.capterra.com/veterinary-software/) Overall rating Based on 95 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $289 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Digitail alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting price $116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (277)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167764/Digitail/alternatives/) ## FAQs about Digitail Overview ### What problems does Digitail solve? Digitail solves inefficient veterinary workflows by replacing paper records, fragmented scheduling, and manual client communication with one cloud-based system for SOAP notes, invoicing, reminders, online booking, and pet-owner messaging. Veterinarians, mobile practices, front-desk teams, and growing clinics benefit from faster documentation, fewer missed charges, easier onboarding, and better client engagement. Answer based on 66 reviews Overview ### Which roles and teams benefit most from Digitail? Digitail is most used by veterinarians, veterinary surgeons, and clinical leads who need fast access to patient records, treatment plans, and medical notes during care delivery. Practice managers, owners, and administrative teams benefit from scheduling, client communication, billing, and operational oversight that keep veterinary clinics organized and efficient. Answer based on 94 reviews Overview ### What company size and industries is Digitail built for? Digitail is built for small veterinary clinics, with 99% of reviewers from small businesses and 90% in Veterinary. It also appears in Medical Practice at 5%, with limited use in Design at 1%. Reviewer use is entirely veterinary, matching its focus on vet clinics and daily patient care. Answer based on 94 reviews Features and Usability ### What are the key features of Digitail? Digitail includes core veterinary practice features such as appointment scheduling, patient records, SOAP notes, billing and invoicing, and appointment reminders. Differentiating features include a pet owner portal for online booking and record access, plus AI Copilot, live chat, treatment templates, and cloud access across mobile devices. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? Digitail starts at $289 per user/month and offers a free trial. Reviewers mention discount handling for non-profits, but most pricing-related feedback centers on operational limits: inventory pricing and tracking can be confusing, refunds take multiple steps, some records require manually removing prices, and treatment costs do not always generate automatically. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Digitail integrate with? Digitail integrates with Vetcove, Stripe, VetPay, and Expert PDF Reader, plus catalog-listed tools such as Google Calendar, Google Maps, SendGrid, Okta, Stripe Billing, and Talkatoo. It also connects with FetchIt, ReviewTrackers, Text Blaze, TypingDNA Verify 2FA, Ellie, Greenline, Inventory Ally, and Kumba AI. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Digitail offer? Digitail provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual guidance for self-paced review. Answer based on 8 reviews Getting Started and Support ### What customer support options does Digitail offer, and how do users rate the experience? Digitail offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as friendly, helpful, and quick during setup and day-to-day issues, but some report inconsistent response times, unresolved problems, and chat replies that feel more like delayed email than live assistance. Answer based on 27 reviews Veterinary practice ### Is this software a good fit for veterinary practices? Digitail fits many veterinary practices well with workflows built for daily clinical work, client communication, and medical records. Small animal clinics, mobile vets, and paper-to-digital teams often find it easy to learn, while boarding operations and large animal practices may need workarounds or find the fit less direct. Answer based on 22 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 4.5 (44) 68.18% of 44 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Billing & Invoicing 4.0 (41) 70.73% of 41 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Appointment Scheduling 4.6 (35) 68.57% of 35 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.5 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Inventory Management 3.7 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Prescription Processing 3.8 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Digitail 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Create and securely store digital patient records Use AI to generate content in the form of text, images, videos, etc. Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Features 4.4 (95) 4.4 Based on 95 reviews ## Pricing Value for money 4.7 (90) Free Trial [View pricing plan details](https://www.capterra.com/p/167764/Digitail/pricing/) Digitail $289.00 Per User,Per Month It includes: - Cloud-based - SOAP Medical Records - Scheduling & Online Booking - Inventory Management - Billing & Payments - Wellness Plans - Email Campaigns - Pet Parent App - Reporting & Analytics - Flowboard - Tails AI Assistant - Tails AI Intake - Tails AI Scribe - Tails AI Medical Record Summaries - Tails AI Voice to Invoice - Tails AI Practice Manager - Tails AI Commission Calculator - Tails AI Concierge - Tails AI Discharge Notes - 40+ integrations - See all features and details on our website Value for money 4.7 (90) 4.7 Based on 90 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) ## Support, customer service and training options Customer Service 4.7 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (93) 4.7 Based on 93 reviews ## User reviews Overall rating 4.7 Based on 95 reviews Filter by rating 5(80) 4(9) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent SB sebastian b. Managing Partner Veterinary ### "Digitail after 4 months" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 5, 2026 Our overall experience has been very positive. We selected Digitail to be the nucleus of major operational change and used it as a key part of our transition to a more modern, client-focused practice. The platform has helped improve efficiency, reduce paperwork, and create a more connected experience for both staff and pet owners. No software is perfect, but Digitail has consistently demonstrated a willingness to listen to users and evolve. For practices looking for a modern cloud-based veterinary PIMS with strong client engagement tools, it is well worth considering. Pros Digitail gave us the foundation to modernize our hospital. We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform. The system is intuitive enough for new team members to learn quickly while still offering the flexibility needed for a busy veterinary practice. Their team has also been highly responsive to feedback and genuinely interested in improving the product based on real-world hospital needs. Cons One area that still needs improvement is the accuracy and consistency of the AI Scribe feature. We've found that dictation performs noticeably better on laptops and desktop computers than on iPads, where transcription accuracy can be less reliable. As a practice that relies heavily on medical documentation, this occasionally creates extra editing work for clinicians. Beyond that, there are still some workflow and reporting features that could benefit from greater customization as practices become more advanced in their use of the platform. That said, Digitail's team has been highly receptive to feedback and continues to release meaningful improvements based on user input. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) to move towards a modern platform and improve team and client experience Alternatives considered [Vetspire](https://www.capterra.com/p/187469/Vetspire/) Reasons for choosing Digitail This product and planned upgrades aligned better with our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Sebastian, the transformation you're describing is exactly what we're built for—and WHO we're building for. It's great to hear it's serving as the operational foundation you needed! On AI Scribe on iPad: if you're hitting specific scenarios where it's really not delivering on your expectations, please share them with your CSM. Real cases drive prioritization. Thanks for the detailed write-up, and we hope you continue to love Digitail! JB Jessica B. Veterinary Technician Veterinary ### "would recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2026 We recently switched softwares over to Digitail and so far it has been great! The customer service is top notch and everyone has been so helpful. It's aesthetically pleasing and is super user friendly! Pros \- user friendly - aesthetically pleasing - TAILS AI - app for clients - the data migration team and our personal individual who helped us with the migration was phenomenal, so helpful Cons The migration process was a bit difficult but that could also be because it was more difficult based on the software we previously came from. The customer service team has been SO helpful. Switched from [NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) not user friendly, no app for our clients, was too old school Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Jessica! Great to hear the migration landed well, and we're thrilled that your Onboarding Specialist and our Customer Service team made that process feel manageable. TAILS AI and the client app are two of the things we're most excited about, so it's good to know they're working for you. Thanks for making the switch, and can't wait to see what you can achieve with Digitail! PF Paola F. Client Ambassador Veterinary ### "Receptionist/Veterinary Assistant Experience with Digitail" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 27, 2026 Great experience. Aesthetically pleasing, ability to connect with clients through a chat at any time, and communicating is easy. I am able to do everything directly through the platform, such as sending emails, updating and sharing records, keeping contact with staff through the platform, and just about anything! Pros Its accessibility from multiple devices, and thoroughness in patient record detail features. Communication is easy with the team through internal notes and comments, and with clients through email, and chat. Cons The program is a bit complex because it has so many features and many workarounds, so the learning process and to feel comfortable with the program takes longer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hi Paola, thank you for the kind review! Doing everything (emails, records, client chat, staff comms) from one place is exactly the experience we're building toward, so it's great to hear that's landing for you. The multi-device accessibility and having patient records that thorough in one place makes a real difference for a busy practice, and knowing the internal notes and client chat are making communication smoother for your team is great to hear. Thanks for taking the time to share this — it means a lot to the whole team! Christina L. Reception Health, Wellness and Fitness ### "A Good App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient. I especially like how easy it is to send emails and manage client communication in one place Pros I like that Digital allows you to send emails to clients quickly, easily, and in an organized way. It is easy to use most of the time. Cons I dislike that Digital does not allow users to send mass emails to clients quickly and easily. I wish that this system had this in place. Switched from [ClientCircle](https://www.capterra.com/p/141002/Rocket-Referrals/) Because you it was told to us we would be able to send mass emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Thanks for the kind words! Making client communication simple and organized is something we care a lot about, so it's great to hear that's landing well for your team. We hear you on mass emails, and we're actually in the process of rolling that feature out in the near future -- one of our team members will reach out to you directly to see if you'd be interesting in joining the beta program. Thanks again for the review and feedback on where we can deliver better for you. TG Tienne G. Assistant Manager Veterinary ### "ORIGINAL DIGITAIL USERS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 15, 2026 Pros THE ABILITY TO USE A CHAT FEATURE TO TALK TO SOMEONE OR THE AI TO GET QUICK RESPONSES. ITS NICE TO SEND A MESSAGE AND WALK AWAY TO STAY BUSY. Cons I DONT LIKE THE UPDATES THAT FREQUENTLY HAPPEN THAT DONT ALWAYS NEED TO BE A FEATURE. I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Needed to go paperless with new staff members coming on board as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Thank you for taking the time to share this, both the good and the honest feedback. Really glad the chat feature is working well for you. Being able to fire off a message and get back to your patients without waiting around is exactly what we were going for, so it's great to hear it fits into your workflow that way. On the updates, that's fair feedback, and we take it seriously. Prioritization is something we're always working to get right, and we know it doesn't always feel that way from the outside. If there are specific things your practice needs that feel like they keep getting deprioritized, we'd genuinely love to hear them as that kind of direct input is what shapes our roadmap. Thanks again for being part of Digitail. EP Emily P. Veterinarian Veterinary ### "Digitail makes your life easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 Digitail is a company that you can tell deeply cares and is passionate about what they do. They are a perfect example of how any company should run. I truly don't know how I did my job before we switched to Digitail. I actually look forward to doing my records. Crazy,right? They were so helpful in the transition from Cornerstone to Digitail, the onboarding process was seamless and anything we have hiccups with, they were very responsive and resolved our concerns quickly. Pros I love how responsive the team is. If we have any issue, they are right there to help. Contacting customer support is never difficult and not something I dread like I do with other companies. They listen to our feedback and requests for feature updates. I also LOVE the AI dictation and Discharge Notes. My records are done as soon as the appointment is done! And the dictation almost always picks up on things that I have already completely forgotten about, which makes my records much more thorough. Cons Our biggest issue currently is our multi-location. We have two clinics, but operate as one entity, that messes up our reminders. I can honestly say that's the only negative I have experienced, and even that is something they are willing to work with us on to improve our experience. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Wanted AI, cornerstone was just outdated and weren't really trying to update. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Digitail Didn't really want another IDexx product. Met Digitail at a conference and they seemed great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Thank you so much for this, it genuinely made our day to read! Hearing that you actually look forward to doing your records is exactly why we do what we do. Knowing that AI dictation is helping you capture things you might have otherwise forgotten, and that your notes are done by the end of the appointment, is the outcome we dreamed about when we built it. We also really appreciate your notes on multi-clinic reminders, and know that we hear you and are actively working to improve. We're grateful you've stuck with us on it and given us the chance to work through it together. Thank you for trusting us with the transition from Cornerstone; onboarding a whole practice is no small thing, and your team made it a joy. We're so glad to have you as part of the Digitail family. ML Marelize L. Veterinary Receptionist Veterinary ### "Grand slam. " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 May 13, 2026 Been working on Digitail for 4 years now. Some futures would have been nice to have without hopping from one to another with a tick. Pros Sufficient come back with updates. When asked for help they respond within the the right time zone. I like that it goes for digital because these days we are all about digital. Cons A lot of ticks to get where you want to be. You need to click a lot to get where you want to be. Which can get quite irritating. Switched from [Vetmaster](https://www.capterra.com/p/140168/Vetmaster/) Worked on a OKI printer and it was having a old hospital in your work space. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2026 Hi there Marelize, Four years with us means a lot, so thank you! Glad the support and digital-first approach are working for you. On the clicks: try Quick Search if you haven't yet. It pulls up any patient, client, or contact from any screen (name, phone, microchip, or # + ID) and skips a lot of the menu hopping. If there are specific workflows that still feel click-heavy, send them our way — that's the kind of detail our product team uses to decide what to streamline next. The Digitail Team HT Heidi T. Practice Manager Veterinary ### "Digitail has been the best change we could have made. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2026 Digitail has been a great change from the archaic PMS we used to use. I'd recommend Digitail to practices that want to continue to grow and are not afraid of change and innovation. Pros I love that it is evolving and they take our suggestions serious so it keeps up with tech. The customer service is quick and helpful. The interface is easy to learn and use. Cons Since they make so many changes - it seems to break other parts, so we seem to have to manage or work around a process we get used to until it is fixed. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) They were going to be sunsetting the software and we kept running into limitations. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Digitail They had better customer service and more personalization's. As a newer company we felt they would take our recommendations and continue to innovate the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2026 Thank you so much for this thoughtful review, Heidi. Knowing the rapid evolution and customer service are making a real difference for your practice is great to hear! Shipping fast can occasionally mean something that was working ends up needing a fix, and we know workaround time costs your team real hours. It's an active area of focus for us — and in the meantime, if you ever hit one of these, please ping your CSM or support@digitail.io the moment it happens. We'd rather catch it fast than have you working around it. — The Digitail team AF Autumn F. Customer Service Corrdinator Veterinary ### "Efficient and User-Friendly, with Room to Grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 My overall experience with Digitail has been positive—it’s easy to use, streamlines daily workflows, and improves client communication, though it has a few limitations in advanced customization. Pros What I like most about Digitail is its all-in-one, easy-to-use system that streamlines clinic workflows and client communication. Cons What I liked least about Digitail is that it can feel limited in customization and may not cover every advanced feature some clinics need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Thank you so much for taking the time to share your feedback, Autumn! We're thrilled to hear that Digitail has been making your daily workflows smoother and improving client communication; that's exactly what we're here for. If there are specific features or configurations you'd love to see, we'd genuinely love to hear them, as users like you directly shape our release roadmap. Thanks again for being part of the Digitail community! CC Christopher C. Practice Manager Veterinary ### "Easy Workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Great so far! Clients seem to like the ease of use from their end. Scheduling is easy. Only thing different is that we would wish it to be easier to block selected time on a day, or simply click on a time to block/add task, instead of having to create one from scratch and make sure selecting the correct date and time. Pros Ease of use once familiar with the system. The AI Tails agent saves SO much time doing records. The AI assistant works wonders when we have questions on the fly! Cons Took a little longer than expected to get used to the system. Occasionally seems that processes are repeated when it comes to making services and products, but it's a learning curve. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail Value, customer service, initial demo, mobile friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Thank you for the kind words, we're so glad Tails AI is saving you real time! We totally understand that every new system has a learning curve, and we appreciate your patience as your team got settled in. It's great to hear it's been smooth sailing since. Thanks for growing with us! [View all Reviews](https://www.capterra.com/p/167764/Digitail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DaySmart Vet vs Digitail](https://www.capterra.com/compare/133166-167764/DaySmart-Vet-vs-Digitail)[ezyVet vs Digitail](https://www.capterra.com/compare/99977-167764/ezyVet-Cloud-Vet-Software-vs-Digitail) [Cornerstone Software vs Digitail](https://www.capterra.com/compare/99976-167764/Cornerstone-Practice-Management-vs-Digitail)