--- title: "Digitail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Digitail the right Veterinary solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167764/Digitail/reviews/" page_type: "reviews" language: "en" --- Digitail 4.7 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Digitail Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews AF Autumn F Customer Service CorrdinatorVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “What I like most about Digitail is its all-in-one, easy-to-use system that streamlines clinic workflows and client communication.“ May 1, 2026 Christina L ReceptionHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I dislike that Digital does not allow users to send mass emails to clients quickly and easily.“ May 15, 2026 AS Anne S VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I also love the ability to store digital files in their cloud that owners can access via link instead of having to email huge files.“ April 8, 2026 Christina N VeterinaryVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “The data transfer from our previous software was a bit challenging and inventory not as easy as my previous software.“ July 17, 2026 AS Anne S VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I also love the client facing app where owners can access their pet's records and if traveling, other digitail vets can too.“ April 8, 2026 dw danielle w Veterinarian and ownerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “When doing a hard count for inventory, I have not found an easy to pull just a list of medication with out pulling the entire inventory. “ July 14, 2026 CB Cortney B VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Good aesthetic- great integration options for color categorizing and editing preferences for templates and SAOPS.“ August 11, 2026 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “System is overall clunky and some tasks require multiple clicks before you get to what you need.“ May 1, 2025 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Becca P. Veterinarian Veterinary Used the software for: 1-2 years ### "Great cloud based PIMs" September 4, 2026 5.0 I really enjoy the PIMs overall. I think the AI dictation is an amazing feature and really speeds up the efficiency of my records. It's also a great value for the price per doctor to use. Pros I really like the team responsiveness to issues via the chat function and their willingness to make changes to their program based on the desires of the users. The flexibility with how to set up your own system and templates. Scheduling appointments is a breeze even if you have to register a new client they updated the system to accommodate that in a recent update. Cons I dislike how much the system changes sometimes. I personally like the updates, but communicating that to my staff (especially the parttime staff) sometimes is difficult or frustrating due to the changes from week to week. I do not care much for the 2 factor log-in feature since we have multiple technicians and doctors moving throughout the clinic. We use a shared technician log-in for the clinic. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Reason for choosing Digitail Better features and customizations provided at the time of purchase. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Better features and customization. Allows to cloud based work Review Source sB sebastian B. Managing Partner Veterinary Used the software for: Less than 6 months ### "Digitail after 4 months" June 5, 2026 5.0 Our overall experience has been very positive. We selected Digitail to be the nucleus of major operational change and used it as a key part of our transition to a more modern, client-focused practice. The platform has helped improve efficiency, reduce paperwork, and create a more connected experience for both staff and pet owners. No software is perfect, but Digitail has consistently demonstrated a willingness to listen to users and evolve. For practices looking for a modern cloud-based veterinary PIMS with strong client engagement tools, it is well worth considering. Pros Digitail gave us the foundation to modernize our hospital. We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform. The system is intuitive enough for new team members to learn quickly while still offering the flexibility needed for a busy veterinary practice. Their team has also been highly responsive to feedback and genuinely interested in improving the product based on real-world hospital needs. Cons One area that still needs improvement is the accuracy and consistency of the AI Scribe feature. We've found that dictation performs noticeably better on laptops and desktop computers than on iPads, where transcription accuracy can be less reliable. As a practice that relies heavily on medical documentation, this occasionally creates extra editing work for clinicians. Beyond that, there are still some workflow and reporting features that could benefit from greater customization as practices become more advanced in their use of the platform. That said, Digitail's team has been highly receptive to feedback and continues to release meaningful improvements based on user input. Alternatives considered [Vetspire](https://www.capterra.com/p/187469/Vetspire/) Reason for choosing Digitail This product and planned upgrades aligned better with our needs Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) to move towards a modern platform and improve team and client experience Review Source Response from Digitail June 8, 2026 Hi Sebastian, the transformation you're describing is exactly what we're built for—and WHO we're building for. It's great to hear it's serving as the operational foundation you needed! On AI Scribe on iPad: if you're hitting specific scenarios where it's really not delivering on your expectations, please share them with your CSM. Real cases drive prioritization. Thanks for the detailed write-up, and we hope you continue to love Digitail! NW Nancy W. Admin Mgr Veterinary Used the software for: Less than 6 months ### "Admin Manager" May 1, 2025 2.0 Very unhappy with the software program and the lack of proper and timely support. Pros The beginning when I had hope that it was going to be a great new system for our organization, with plenty of support. Cons Customer service has been absolutely dreadful. It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks. We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue. System is overall clunky and some tasks require multiple clicks before you get to what you need. This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Thought it would be a better system for inventory management and reports Review Source LY Lynn Y. Practice Manager Veterinary Used the software for: 1-2 years ### "Digitail is the way of the future for Vet Clinics" September 4, 2026 5.0 We have been with Digitail for a few years now and we love it, highly recommend to every vet clinic. Excellent staff and great support. The AI is amazing. Pros We like the reminder system, the client chat, the client app, the appointment scheduling, the support, the value for the cost, the AI, and patient managment. Cons The learning curve is very steep, it takes a while to learn Digitail. I see they've come out with personalized training now, haven't checked that out yet, but they usually fix what we don't like. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/)[Shepard’s](https://www.capterra.com/p/10011863/Shepards/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Digitail The reminder system, the chat, and the price were our first considerations at that time, now we would chose it for the AI alone. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) NEO didn't have all the features we wanted and expectation of those features was in years not months or weeks. Review Source Christopher M. CEO Veterinary Used the software for: 1-2 years ### "DIGITAIL ROCKS!" April 21, 2026 5.0 Top Notch! I actually submitted a ticket today and they had my issue resolved in less than 15 minutes. My Lead CSR had a completely different issue the other day and it was resolved in 5 minutes Pros It makes us so much more efficient that we are able to see more patients in a day without being overwelmed Cons It's not built for boarding (we have a large Pet Resort in addition to our hospital) BUT they did give us a workaround which works great. Alternatives considered [Shepard’s](https://www.capterra.com/p/10011863/Shepards/) Reason for choosing Digitail Digitail just did more without having to purchase other products Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Too many glitches and it's way too clunky Review Source Response from Digitail May 7, 2026 Seeing more patients without feeling overwhelmed? That's exactly the kind of impact we're working toward every day. Thank you so much for sharing that! And those support response times honestly speak for themselves. 15 minutes and 5 minutes to resolution? Your team deserves that level of service, and we're proud to deliver it. We hear you on the boarding side. Running a Pet Resort alongside a hospital is no small feat, and while we know the workaround isn't a perfect fit, we're glad it's doing the job for now. It's absolutely something we keep in mind as we continue to grow the platform. Thanks for being such a wonderful part of the Digitail community! AN Amy N. veterinarian Veterinary Used the software for: 2+ years ### "Rinconvet Runs Great on Digital" July 13, 2026 4.0 I am a solo practitioner, and I chose Digitail for my electronic records and data/inventory management + invoices when my practice without any prior experience with this software. The tech support has been a 10+++ !!! I started with the \[sensitive content hidden\] of the company, \[sensitive content hidden\] and have since had several other great helpers like \[sensitive content hidden\] who one-on-one fix all my little problems and get my little practice running smoothly. Pros I started with Digitail because of its affordability as a veterinary software platform. I was one of the early veterinarians to joint the company after it launched, and I have had the benefit of watching it grow and change throughout the past 5 years. Cons I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks. Alternatives considered [Cornerstone](https://www.capterra.com/p/148825/Cornerstone/) Reason for choosing Digitail cost I could not afford more expensive software Review Source Christina L. Reception Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Good App" May 15, 2026 5.0 Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient. I especially like how easy it is to send emails and manage client communication in one place Pros I like that Digital allows you to send emails to clients quickly, easily, and in an organized way. It is easy to use most of the time. Cons I dislike that Digital does not allow users to send mass emails to clients quickly and easily. I wish that this system had this in place. Switched from [ClientCircle](https://www.capterra.com/p/141002/Rocket-Referrals/) Because you it was told to us we would be able to send mass emails. Review Source Response from Digitail May 26, 2026 Thanks for the kind words! Making client communication simple and organized is something we care a lot about, so it's great to hear that's landing well for your team. We hear you on mass emails, and we're actually in the process of rolling that feature out in the near future -- one of our team members will reach out to you directly to see if you'd be interesting in joining the beta program. Thanks again for the review and feedback on where we can deliver better for you. SK Sarah K. Veterinarian and Owner Veterinary Used the software for: Less than 6 months ### "Google Integration is great!" September 11, 2026 4.0 Overall it has been good. I also feel that there are several things that I likely need to further personalize for me/my practice that might make it better. Pros I LOVE the Google integration. That helps tremendously being a mobile practice. Glad that it can also keep track of inventory. Support is helpful but there are delays at time Cons There has been a steep learning curve and some things are not intuitive. Would love to be able to schedule in blocks of time (would be arrival window) and to schedule multiple pets at once rather than one at a time. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail Price/discount for first year and mobile. It's comparable to some other products Review Source CB Cortney B. Veterinarian Veterinary Used the software for: 1-2 years ### "Digitail Gets an A" August 11, 2026 4.0 As a practice manager, I am very pleased with the customizable options and navigations for my day-to-day operations. Pros User Friendly- User interface easily navigated, especially for new employees who have not previously had experience with the veterinary field or PMS. Good aesthetic- great integration options for color categorizing and editing preferences for templates and SAOPS. Cons Though the AI interface is very beneficial at times, it is often inaccurate and often times not more efficient. Review Source AV Amber V. Receptionist Veterinary Used the software for: Less than 6 months ### "Digitail review! :) " September 9, 2026 5.0 Love it! I have used Vetup and Avimark in the past and find that digitail has more freedom to do things. I think the inventory portion could be improved. Pros Its easy on the eyes and very user friendly. We appreciate the ability to offer suggestions to the team for improvements also! Cons Wish there was better payment tracking on the owners file vs just invoices. We have offered some suggestions with other things that have been fixed. Review Source DC Douglas C. Owner/Veterinarian Veterinary Used the software for: 1-2 years ### "Constantly Updating" May 16, 2022 5.0 This team is constanty updating and improving. I have been with them from early in the process and it has developed dramatically! Can't wait to see where it continues in the future! Pros Eventually the app interacting directly with the PIMS will be the strength of this software. It is very close to being irreplaceable. The SOAP is currently easy to use and friendly to look at. Cons The biggest con is the age of the company. They are constantly looking to increase the integrations that they have access too and as that continues to broaden the strength of the product with continue to improve. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/) Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I wanted a cloudbased program that allowed for ease of use on the move. Review Source Response from Digitail May 18, 2022 Thank you so much Dr C!! The advice that we have received from you and your team has been super helpful! KB Kaytee B. Manager Inventory Lead Veterinary Used the software for: Less than 6 months ### "Digitail for AVCH" April 23, 2026 5.0 I have a love/hate relationship for Digitail. There are some steps that are super easy and some steps that are harder than they need to be. Pros The new task update to pending waitlist etc. I like that it is cloud base and I can access everything from home. Cons Refunds, every step requiring multiple steps. When filling meds that are not in stock it would be nice to me able to choose dispense now on the medication tab or dispense later so that when the meds arrive we can print the label without having to disable the old rx and make a new one or else the cost is 0 dollars. Review Source Response from Digitail May 7, 2026 Thank you for being so candid! The 'love/hate' relationship is something we truly appreciate hearing because it means you're engaged enough to notice both what's working and what isn't. That kind of honest feedback is gold for us. We're glad the cloud accessibility and the new task updates are landing well for you! On the medication dispensing workflow, that's a really specific and practical pain point and we hear you. We actually have a Product Presell feature in Beta that may help with this. It lets you sell non-consumable products that are currently out of stock and supply them later once inventory arrives, without having to disable and recreate anything. If you haven't had a chance to explore it yet, our support team would love to walk you through it! Reducing unnecessary friction in daily workflows is a priority, and notes like yours help us identify exactly where those friction points live. Thanks for taking the time to share your feedback! KL Kristi L. DVM Veterinary Used the software for: 6-12 months ### "Digitail review" June 18, 2026 4.0 Pros We love the AI scribe as it saves so much time of medical records! Our clients like the online booking and automated reminders. After dealing with a terrible cloud based software previously, this one has been easy to learn and generally pretty user friendly. Support is good and they take suggestions well and are constantly improving the system. Cons Not quite as intuitive to use as Avimark, which has been my all around favourite PMS to use over the years. Review Source Response from Digitail June 19, 2026 Hi Kristi, the AI scribe saving real time on medical records is exactly the kind of impact we're building toward, and we're so glad to hear that it's making that impact on your team. Online booking and automated reminders getting client love is a nice bonus too. "Easy to learn" after a rough experience with another cloud system means a lot to us, and we'll keep taking suggestions seriously; that's not going anywhere. Thanks for being part of the community! TP Toader P. Medic Veterinar Veterinary Used the software for: 2+ years ### "About Digitail the software that I recommend to all colleagues" June 22, 2022 5.0 The experience with Digitail and the team behind it was excellent, being extremely receptive to all our needs and ensuring a very good communication with us. Pros Using Digitail we managed to completely give up paper sheets, we improved our communication with customers by sending them the files every time by email or giving them access from the mobile application to the information in the consultation sheets. The mobile application is also a very good achievement and an excellent tool for owners. The programmer part is very good, filling in the forms is easy to do. Cons I have no worries about interacting with Digital. There are minor details that can further improve its usefulness and functionality but it is a software in a continuous dynamic that constantly comes with news, updates Review Source Response from Digitail June 23, 2022 Thanks so much Dr Toader for your feedback and support!! VR Verified Reviewer Owner, Veterinarian Veterinary Used the software for: 6-12 months ### "Terrific cloud-based PIMS for our small specialty practice!" October 14, 2023 5.0 Getting started with Digitail was super easy! Our customer service contact walked us through setups and met with us as many times as we needed to get everything working and to dive deeper into adding new functions. Pros What a great alternative to our previous system! As a small but growing specialty practice, we don't have the client volume to justify adding an expensive software. Yet, we needed to improve our medical records and organization. Digitail checked those boxes and so many more! Cons Would like to see attachments read in medical records and improvement with emailing with clients so it shows as part of the medical record. 2 way emailing would be terrific! Review Source Response from Digitail August 5, 2024 Thank you for the fantastic review 😻! We’re thrilled to hear that Digitail has been an excellent fit for your practice and that our support team has been helpful. We appreciate your feedback on reading attachments in medical records and improving email communication. These are great suggestions, and we’re working on enhancing these features. Thanks for being a valued customer and helping us improve! AB Amanda B. Practice Manager Veterinary Used the software for: Less than 6 months ### "Review" August 10, 2023 5.0 I loved every person I have spoken with a Digitail. You all from IT to the messaging section have gone above and beyond to try to make adjustments and we really appreciate it. - Thank you Pros I love \[sensitive content hidden\]! She has been such a huge help!! What I love about Digitail is its pretty easy to navigate around. I love the app feature and that clients have access to records and have the ability to schedule appointments at their convenience. I also love the chat feature. Cons The consent forms and prescriptions are hard for us. We've had to order prescription pads because the templates in Digitail just wouldn't be able to be processed in South Carolina at a human pharmacy. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Review Source Response from Digitail August 5, 2024 Thank you for your wonderful review😻! We're thrilled to hear that you've had a great experience with our team and that you find Digitail easy to navigate and helpful for your clients. We appreciate your feedback regarding the consent forms and prescription pads. We're looking into ways to improve this aspect of our service. Thanks for being a valued customer and for your kind words! Kévin M. Manager Design Used the software for: 6-12 months ### "Best product on the market" June 17, 2020 5.0 Pros As a digital expert in user experience, I wanted to advise innovative and intuitive veterinary software to my wife. Hence, after a competitor benchmarking, Digitail appeared to be the best choice. One of the most important points is that Digitail is created by digital native people, it's a very different approach compared to the competitors where digital is not their main focus, user behaviors are quickly evolving, you have to be digital-ready. My wife used 3 different software in past experiences (one in the largest clinic in the country), Digitail is the best in her opinion. Cons The initial configuration (adding products, TVA, dosages, etc.) is time-consuming and it could be more intuitive in some specific cases. However, Digitail is still doing a better job than competitors. Review Source Response from Digitail June 26, 2020 Thank you very much Kevin for your kind words! We're preparing more updates to make the onboarding even easier. Looking forward to seeing you at our next webinar! AA Ashley A. Lead Technician Surgery/Anesthesia Veterinary Used the software for: Less than 6 months ### "Digitail Review" May 23, 2022 3.0 My \[personal\] experience has been fairly positive. My students and team have had more difficulty with the product. Pros I like the patient records the most. The design is great and very through. It is very helpful for doctors and technicians to ensure that they get a full SOAP on their patients. Cons The inventory management; due to the fact that once a product was in the system I can not change the product except for adding or subtracting units from it. Review Source Response from Digitail May 25, 2022 Thanks so much Ashley! We'll be making sure to give more flexibility around inventory! UMK Udvary Margareta K. Veterinarian/manager Veterinary Used the software for: 2+ years ### "A promising software but very much needs to improve comunication with users." February 22, 2022 4.0 Pros I used to like the aspect, but now it is too bulky an counterintuitive. Cons Inventory and management are deficient. Review Source JW Jodi W. Veterinarian Veterinary Used the software for: Less than 6 months ### "Digitail" August 22, 2023 5.0 Pros Digitail support has been great and timely. Being able to use preloaded treatment plans and templates has really made patient visits faster and more efficient. Cons Still working on some functions with inventory pricing and tracking but likely a learning curve to fully utilize the system Review Source Response from Digitail August 5, 2024 Thank you for your positive review😻! We're glad to hear that our support team has been helpful and that the preloaded treatment plans and templates are making your patient visits more efficient. We appreciate your feedback about the inventory pricing and tracking functions. We're continually working to improve and make the system easier to use. Thanks for choosing Digitail! KH Kalina H. Veterinarian Veterinary Used the software for: Less than 6 months ### "Use for Mobile Vets" May 11, 2022 3.0 The staff have been lovely and welcoming in helping answer all of my questions. I am just not sure it is the right program for me at this stage. Pros That it is cloud based and a nice clean looking dashboard. Easy to find the tabs I need. Cons There is a lot of double handling. Multiple steps in the consult note section even with using templates. I would like to be able to be able to edit and customise more things to my preferences and needs. Review Source mE marelize E. vet Hospital & Health Care Used the software for: I used a free trial ### "Zwartkop Animal Clinic" May 11, 2022 4.0 We didnt receive any proper training and had a hell of a time figuring it out.\[SENSITIVE CONTENT\] did try but seems her hands are full online training very difficult Love the modern approach but still needs alot of work Pros App Photos Mostly user friendly love the uploaded diagnoses and ease of adding clinicals Cons Prescription meds Stock read in Doesnt remember prices of previous stock and adds numerous stock if others not finished yet Difficult to delete wrongful add stock Our previous system was promised to be carried over two monoths in still waiting Review Source Response from Digitail May 13, 2022 Hi Marelize, We want to thank you for your honest opinion about Digitail! Reading our customers' needs is super important for our whole team; we want to make immediate changes to improve your experience and meet your expectations. sA sahir A. veterinary surgeon Veterinary Used the software for: 6-12 months ### "For any modern and dynamic practice, Digitail is the ideal tool" November 3, 2020 5.0 After adopting Digitail, I could concentrate more on treatment rather than losing time on different areas. Pet parents were more trustful and they are always at ease interacting with their vet. Developers are always helpful and provide monthly upgrade to the interface and options, which is great. Pros Digitail help to better organise and run my daily practice. Pet parents follows their fur babies pet record better using a well deserved tool for this era. It is easier to go through all medical records, products stock and statistics useful for better planning and evolution. Cons Some features takes time to get used to. Training staffs may require some time Reason for choosing Digitail Innovative, Dynamic and one for the current era Review Source Response from Digitail November 5, 2020 Thank you very much for the kind words Dr Sahir! Daniela T. General Manager Used the software for: Less than 6 months ### "Easy to use interface, supportive tech team, personalized solutions" October 10, 2017 5.0 Pros I have used several software products for managing patients but Digitail is, by far, the most user-friendly platform. It offers me valuable information for managing the business and I am guaranteed a flawless communication with all my clients. I hear they work on adapting the system to automate the ordering system with suppliers, which I am so looking forward to! It will help me save valuable time and resources. Optimized for PC, tablet, mobile - easy to use from everywhere! Cons You need a permanent broadband connection, it does not work offline. Review Source MN Mardi N. Veterinary surgeon Veterinary Used the software for: 6-12 months ### "Software that grows with your business" August 10, 2022 5.0 Customer support is excellent. Pros The software is constantly improving to meet the needs of real vets in practice. Any feedback given to Digitail is taken into consideration and used to make improvements. It is really user friendly and the App is a wonderful tool to keep clients engaged and up to date on patient care. Cons It is not really geared towards large animal vets Review Source Response from Digitail August 16, 2022 Hi Dr Mardi, Thank you so much for your feedback! We're happy to be helping you in your journey!