# Page 2 | Digitail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Digitail the right Veterinary solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167764/Digitail/reviews --- Digitail 4.7 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 2 - Reviews of Digitail ## Showing most helpful reviews Showing 26-50 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Emily P. Veterinarian Veterinary Used the software for: 6-12 months ### "Digitail makes your life easier" May 15, 2026 5.0 is a company that you can tell deeply cares and is passionate about what they do. They are a perfect example of how any company should run. I truly don't know how I did my job before we switched to Digitail. I actually look forward to doing my records. Crazy,right? They were so helpful in the transition from Cornerstone to Digitail, the onboarding process was seamless and anything we have hiccups with, they were very responsive and resolved our concerns quickly. Pros I love how responsive the team is. If we have any issue, they are right there to help. Contacting customer support is never difficult and not something I dread like I do with other companies. They listen to our feedback and requests for feature updates. I also LOVE the AI dictation and Discharge Notes. My records are done as soon as the appointment is done! And the dictation almost always picks up on things that I have already completely forgotten about, which makes my records much more thorough. Cons Our biggest issue currently is our multi-location. We have two clinics, but operate as one entity, that messes up our reminders. I can honestly say that's the only negative I have experienced, and even that is something they are willing to work with us on to improve our experience. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Digitail Didn't really want another IDexx product. Met at a conference and they seemed great. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Wanted AI, cornerstone was just outdated and weren't really trying to update. Review Source Response from Digitail May 22, 2026 Thank you so much for this, it genuinely made our day to read! Hearing that you actually look forward to doing your records is exactly why we do what we do. Knowing that AI dictation is helping you capture things you might have otherwise forgotten, and that your notes are done by the end of the appointment, is the outcome we dreamed about when we built it. We also really appreciate your notes on multi-clinic reminders, and know that we hear you and are actively working to improve. We're grateful you've stuck with us on it and given us the chance to work through it together. Thank you for trusting us with the transition from Cornerstone; onboarding a whole practice is no small thing, and your team made it a joy. We're so glad to have you as part of the Digitail family. ML Marelize L. Veterinary Receptionist Veterinary Used the software for: 2+ years ### "Grand slam. " May 13, 2026 5.0 Been working on for 4 years now. Some futures would have been nice to have without hopping from one to another with a tick. Pros Sufficient come back with updates. When asked for help they respond within the the right time zone. I like that it goes for digital because these days we are all about digital. Cons A lot of ticks to get where you want to be. You need to click a lot to get where you want to be. Which can get quite irritating. Switched from [Vetmaster](https://www.capterra.com/p/140168/Vetmaster/) Worked on a OKI printer and it was having a old hospital in your work space. Review Source Response from Digitail May 19, 2026 Hi there Marelize, Four years with us means a lot, so thank you! Glad the support and digital-first approach are working for you. On the clicks: try Quick Search if you haven't yet. It pulls up any patient, client, or contact from any screen (name, phone, microchip, or # + ID) and skips a lot of the menu hopping. If there are specific workflows that still feel click-heavy, send them our way — that's the kind of detail our product team uses to decide what to streamline next. The Digitail Team TG Tienne G. Assistant Manager Veterinary Used the software for: 2+ years ### "ORIGINAL DIGITAIL USERS" May 15, 2026 5.0 Pros THE ABILITY TO USE A CHAT FEATURE TO TALK TO SOMEONE OR THE AI TO GET QUICK RESPONSES. ITS NICE TO SEND A MESSAGE AND WALK AWAY TO STAY BUSY. Cons I DONT LIKE THE UPDATES THAT FREQUENTLY HAPPEN THAT DONT ALWAYS NEED TO BE A FEATURE. I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Needed to go paperless with new staff members coming on board as well. Review Source Response from Digitail May 22, 2026 Thank you for taking the time to share this, both the good and the honest feedback. Really glad the chat feature is working well for you. Being able to fire off a message and get back to your patients without waiting around is exactly what we were going for, so it's great to hear it fits into your workflow that way. On the updates, that's fair feedback, and we take it seriously. Prioritization is something we're always working to get right, and we know it doesn't always feel that way from the outside. If there are specific things your practice needs that feel like they keep getting deprioritized, we'd genuinely love to hear them as that kind of direct input is what shapes our roadmap. Thanks again for being part of Digitail. Christina L. Reception Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Good App" May 15, 2026 5.0 Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient. I especially like how easy it is to send emails and manage client communication in one place Pros I like that Digital allows you to send emails to clients quickly, easily, and in an organized way. It is easy to use most of the time. Cons I dislike that Digital does not allow users to send mass emails to clients quickly and easily. I wish that this system had this in place. Switched from [ClientCircle](https://www.capterra.com/p/141002/Rocket-Referrals/) Because you it was told to us we would be able to send mass emails. Review Source Response from Digitail May 26, 2026 Thanks for the kind words! Making client communication simple and organized is something we care a lot about, so it's great to hear that's landing well for your team. We hear you on mass emails, and we're actually in the process of rolling that feature out in the near future -- one of our team members will reach out to you directly to see if you'd be interesting in joining the beta program. Thanks again for the review and feedback on where we can deliver better for you. AG Aleshia G. Veterinary Assistant- Reception Manager Veterinary Used the software for: 6-12 months ### "Amazing Program!" April 21, 2026 5.0 Amazing! They are always updating things and making things easier. The flow is very smooth. Very helpful AI service that can get things you need. Pros It is so easy to schedule and add patients as well as keeping track of inventory and products. Great! Cons Nothing. This program is great. We went from paper only records and invoicing to this program and it has been a very smooth transition. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail Liked the support we were offered. Liked the look of the program better. Review Source Response from Digitail May 7, 2026 Wow, thank you for this! Going from fully paper-based to Digitail and calling it a smooth transition is honestly one of the best things we could hear. That means a lot to our whole team. We're thrilled that scheduling, patient management, and inventory are all hitting the mark for you. And we'll keep the updates coming! Thanks so much for the kind words. Reviews like this truly make our day! LB Laura B. Veterinarian Veterinary Used the software for: 2+ years ### "Highly recommend Digitail for referral and GP veterinary practices " May 14, 2025 5.0 We highly recommend ! It has made our record keeping very easy! As a referral service, it is very important that our records are thorough and professional. The templates make it easy. Pros is extremely easy to use. It was simple to get started and the tech team is very helpful. There is a library of helpful guides and videos. The price point is better than what we've had previously. The service has been reliable and our records look very nice. There are constant improvements to the platform. Cons Setting up our label printer has been a challenge. Inventory is not-straight forward. Refunding is a bit confounding as well. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail Ease of use. Helpfulness of technical team. Price. Review Source KP Karen P. Practice Manager Veterinary Used the software for: Less than 6 months ### "Incredible System, Incredible Team!" September 9, 2024 5.0 \[sensitive content hidden\], our onboarding person, has been incredible. He has dealt with my silly questions, serious questions, and overall frustrations getting it up and running (although the frustrations have been few). Even with the big time difference, he has been available when we needed him! He is extremely knowledgeable and want him to come to the U.S. and work at our hospital as a vet (and expert) lol. Pros Coming from a server based system, its incredible to be able to access from anywhere! There are many functions, some we haven't even tried yet (baby steps in implementing them) that make the process so much easier. And of course, we are in a a love-hate relationship with "Tails"....we love it because it's the coolest thing ever, but hate the fact that down the road I won't be needed lol! Cons Inventory management is something to get used to, but we will get there. I do also wish we could create our own visit types to work with what we are used to. Also, one request would be to be able to re-order the entries in a canned treatment plan so if we have to adjust it, it will be in logical order of how we go through the process. Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) It was server based and we wanted something web based with more current technology. Review Source Response from Digitail September 27, 2024 Thank you so much for sharing this thoughtful review! We love hearing that you've embraced the flexibility and functionality of our system, and we get a good laugh out of your "love-hate" relationship with Tails! 😄 It's designed to lighten the load, but your expertise is definitely required! Regarding the cons you mentioned, we hear you! Inventory management can be a bit of a learning curve, but it sounds like you're on the right path. As for the treatment plan reordering and custom visit types—there is excellent feedback! We've passed these suggestions along to our development team as we're always looking to improve workflows. And we'll make sure to let your onboarding lead know they have a fan club waiting for them in the U.S. 😎 They're a rockstar, and we're thrilled they could support you through this transition. Thanks again for making the leap to Digitail—we're excited to continue growing with you! -Heather Ashcroft Communty Lead DP Diana P. Owner, veterinarian Veterinary Used the software for: 6-12 months ### "Overall good experience from a veterinary ophthalmologist" August 16, 2024 5.0 Overall very good. I think has a lot of potential and I look forward to continuing to work with them. Pros I like the interface, the ease of use, the forward thinking (AI, voice integrations). Cons I am a specialist and I was hoping there would be advancements to integrate the unique aspects of a referral hospital. Also customer service can be very helpful, but not always very prompt. The chat option really isn't truly a chat because it can takes days for them to respond. That is really just an email. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Digitail the hope that there would be more tailored use of the product, not owned by another entity Review Source Response from Digitail August 22, 2024 Thank you, Dr. Diana, for your candid feedback! We're glad you enjoy the interface, ease of use, and our forward-thinking features like AI and voice integrations. It's great to know that you see the potential in Digitail, and we appreciate your commitment to working with us. We hear you on the need for more specialized features for referral hospitals, and we’re continuously working to expand and refine our offerings to meet the unique needs of all veterinary professionals, including specialists like yourself. Your feedback is incredibly valuable as we prioritize future developments. Regarding customer service, we sincerely apologize for any delays you’ve experienced. We're actively working on improving our response times to ensure that you get the prompt assistance you need when you reach out. Thank you for choosing Digitail and for trusting our journey to create a more tailored and innovative solution for the veterinary community. Heather Ashcroft Digitail Community Manager DR Donna R. Veterinarian Veterinary Used the software for: 2+ years ### "Great system for a mobile veterinary practice." August 15, 2024 5.0 Very positive experience. They have a great customer service and get things worked out quickly and efficiently. Pros This is a quality, easy to use system for a mobile veterinary practice. Cons The inventory feature can sometimes be confusing in regard to entering and changing a product. Review Source Response from Digitail August 21, 2024 Thanks Donna for sharing your experience! We're glad to hear that Digitail is a great fit for your mobile veterinary practice. It's awesome that you're finding the system easy to use and that our customer service team has been there to help when needed. We appreciate your feedback on the inventory feature. We're always looking for ways to make every aspect of Digitail as user-friendly as possible, and we'll definitely take your comments into account as we continue to improve. Thanks again for choosing Digitail! We're here to keep things running smoothly for you and your practice. Heather Ashcroft Digitail Community Manager SM Stacey M. Practice Manager Veterinary Used the software for: 6-12 months ### "An Excellent Option for Veterinary Practice Software" August 11, 2023 4.0 Overall, our time with has been a 5/5 star customer experience. We have felt nothing but support along the way and are excited about all the new innovations that are coming forward. Pros My truly favourite thing about is their vibrant, engaging team who provides excellent, courteous and prompt support and customer service. They truly feel like an extension of our in clinic team and they make our days flow so easily. Cons Any feature request we've ever submitted has been acknowledged and considered, most often executed and integrated to help our work flow. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Digitail We chose because their customer service was unmatched. Review Source Response from Digitail August 15, 2023 Thank you for the awesome review on Digitail! 🌟 We love being your behind-the-scenes support crew. And we're always all ears for feature requests; it's how we keep getting better. Glad you felt the difference in our customer service. Just know that as you grow, we've got your back. More cool stuff is on the way; thank you for partnering with us! EC Erin C. Practice Manager/Technician Veterinary Used the software for: 6-12 months ### "We LOVE Digitail!" August 8, 2023 5.0 Pros First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and declined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past. As a brand new practice we had to start from the ground up. Our onboarding specialist, \[sensitive content hidden\], has been the absolute best! The fact that is constantly improving and working to be more functional is phenomenal. Honestly, there's so many nice things it would be hard to list them all but we really do just love it! Cons There have only been a few small things I've noticed that I wasn't a fan of or feel should be worked on a bit more. The one thing I find slightly inconvenient is having to remove pricing when sending a record so instead of hitting just "send email" we have to go into the "advanced records options" every time to change it. One other thing is not being able to apply a 0 to the low end of an estimate on any product that has a dispensing fee as it will always still add the dispensing fee instead of displaying a $0 - still trying to figure a way around that without creating a bunch of new services or changing dispensing fees. The last thing I can think of that has been an issue is merging clients/patients. I've noticed after we have manually entered a client and patient into the system, if they then go enter themselves into the app it will create a duplicate and I do not have the power to merge them. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Digitail We liked being able to access anywhere, the pet parent app, the cost being related to number of doctors within a practice vs the number of users. Review Source Response from Digitail August 15, 2023 Hello Erin, First off, thank you for your detailed and glowing review of Digitail! We're ecstatic to hear about your positive experiences with the platform. We've always prioritized providing software that is user-friendly and functional, so it's fantastic to know that features such as our pet-parent portal, chat function, and intuitive invoicing have made a marked difference in your practice. Your feedback is a testament to our mission of continuously refining our software to suit the ever-evolving needs of practices like yours. Your insights will be essential as we plan the next updates and enhancements. Our team is always on the lookout for ways to improve, and feedback from our users is invaluable in that process. We'll keep striving to exceed your expectations! DL Deana L. Executive Director Veterinary Used the software for: Less than 6 months ### "STAY AWAY FROM DIGITAIL!" May 23, 2024 1.0 The software is a total joke. We were lied to when we signed and unless you copy the CEO on every email, no one answers. It's just bad software with no customer support. Pros There are no pros at this point. They have run us through the ringer so bad we are already shopping for another software. Cons They fired our implementation person along with about a quarter of their staff the day before we went live. Their tech support team does not respond to problems. You can't change reminders going out to your customers. Our no show rate skyrocketed after we went live with them. If you have multiple locations, you can't set up your own employees. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) We were trying to find something a little less tedious with more current features. Yeah, it backfired completely. Review Source Response from Digitail August 5, 2024 We thank you for the feedback. I’m sorry to hear about your frustrating experience with our software and support team. This isn’t the service we strive to provide, and I apologize for the inconvenience. We’ve taken your feedback seriously and have already made changes to address the issues you faced. Unfortunately, we couldn’t resolve them in time for you, and I regret that we lost your trust. Thank you for helping us improve. TP Toader P. Medic Veterinar Veterinary Used the software for: 2+ years ### "About Digitail the software that I recommend to all colleagues" June 22, 2022 5.0 The experience with and the team behind it was excellent, being extremely receptive to all our needs and ensuring a very good communication with us. Pros Using we managed to completely give up paper sheets, we improved our communication with customers by sending them the files every time by email or giving them access from the mobile application to the information in the consultation sheets. The mobile application is also a very good achievement and an excellent tool for owners. The programmer part is very good, filling in the forms is easy to do. Cons I have no worries about interacting with Digital. There are minor details that can further improve its usefulness and functionality but it is a software in a continuous dynamic that constantly comes with news, updates Review Source Response from Digitail June 23, 2022 Thanks so much Dr Toader for your feedback and support!! OF Olivia F. DVM Owner Veterinary Used the software for: Less than 6 months ### "So Far So Good! " August 7, 2023 5.0 My Account Manager \[sensitive content hidden\] was so awesome through the entire process. He was very responsive to my questions which I had many of. He was able to keep me organized and on track. Pros User friendly2 way texting and email through app and softwareApp option Cons With being a newer program there are a few cons but all will probably resolved soon Some integrations not available yet, but hopefully will be available soon Confusion due to constant changes and updates Alternatives considered [Vetspire](https://www.capterra.com/p/187469/Vetspire/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) Reason for choosing Digitail Yes We integrated several things and hoping there is more to comeZoetis labs, Idexx, Quickbooks, Carecredit, VetPay (Card reader) Review Source Response from Digitail August 15, 2023 Hello Dr. Olivia, Thank you for your feedback on Digitail. We're glad to hear you find our platform user-friendly and appreciate the available functionalities. Your insights are invaluable and will help us plan our next developments. It's great to know the integrations have been beneficial, and we'll continue to expand based on user needs. We'll also pass on your positive remarks to our team. Thanks for choosing Digitail. We're here to support you and value your trust. Monica B. Veterinarian Veterinary Used the software for: 2+ years ### "User friendly solution for both vets and pet owners. " April 3, 2020 5.0 Pros The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic. Cons At first I thought it will be difficult to transfer the old virtual database to , but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected. Review Source Response from Digitail April 8, 2020 Thank you Dr Monica! It was a pleasure to assist you with the data migration! AM Autumn M. Veterinarian Veterinary Used the software for: Less than 6 months ### "Best decision - excellent customer support " September 30, 2021 5.0 is great. Our practice is small animal, mostly walk-in, some appointments, fast-paced. We are also primarily paper- based. Thus, we have been transitioning from paper to digital, and the guidance from Digitail has been useful and supportive. Thank you, \[SENSITIVE CONTENT\], for all your training and patience. Each time we encounter a potential stumbling block (such as how to enter walk-in appointments or view images of the paper based history or how to import paper files or take images during exams or modify a SOAP if it is open on multiple devises and being edited at the same time by multiple users) we have discovered that Digitail has already figured out the solution. I believe Digitail can be useful and adaptable in any practice. Pros The best thing about this software (besides meeting my prerequisites that it be cloud-based and have a pet parent portal) is that the company provides excellent customer service, training, and advice. Plus, each person with whom I have communicated is friendly and passionate about both the software and animal care. Cons At first, when reading reviews, I couldn’t tell if the software was being used in the USA, because some of the reviews said they were in Europe, so I wasn’t sure if it would meet the board requirements for medical record- keeping. I called and spoke with \[SENSITIVE CONTENT\], based in Canada, and got to use a trial version of the software. She answered all my questions, and I learned that the software is being used in the USA. I practice in south Texas, and am thrilled to have found . Reason for choosing Digitail Cloud-based. Pet Parent portal. (Some of the other cloud- based softwares are glorified desktop software and not truly accessible anywhere and require software downloaded to your computer to function.) functions incredibly well on both the iPads and windows laptops we primarily use. Review Source DC Douglas C. Owner/Veterinarian Veterinary Used the software for: 1-2 years ### "Constantly Updating" May 16, 2022 5.0 This team is constanty updating and improving. I have been with them from early in the process and it has developed dramatically! Can't wait to see where it continues in the future! Pros Eventually the app interacting directly with the PIMS will be the strength of this software. It is very close to being irreplaceable. The SOAP is currently easy to use and friendly to look at. Cons The biggest con is the age of the company. They are constantly looking to increase the integrations that they have access too and as that continues to broaden the strength of the product with continue to improve. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/) Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I wanted a cloudbased program that allowed for ease of use on the move. Review Source Response from Digitail May 18, 2022 Thank you so much Dr C!! The advice that we have received from you and your team has been super helpful! LS Lyndi S. Practice principal Veterinary Used the software for: 2+ years ### "Digitail review" November 11, 2022 5.0 have always helped whenever I have had any issues. Their service is fast, friendly and efficient. I have and will continue to recommend Digitail. Pros is cloud based making it available anywhere on any device provided you have internet. Appointments are easy to schedule. The digitail app for pet owners is very impressive. Support is superior to other software I have used. Requests for improved functionality are taken on board and software continually improved. Cons I did not like the fact that invoicing was per pet instead of per owner. This changed but combining invoices was tedious. Recently changes have been made and consolidating invoices for one owner is very easy to do. Review Source Response from Digitail November 21, 2022 Hi Lyndi, Thank you for trusting us! We are happy you enjoy the updates and you are pleased with our support team. MH Michelle H. Practice Manager/Owner Veterinary Used the software for: Less than 6 months ### "Brookside Digitail review" August 7, 2023 5.0 Our support person, \[sensitive content hidden\], is very pleasant. We love that it integrates with our 3rd party products. Pros things continue to improve without having to wait for updates. Customer Support is stellar. Cons I would like a bit more reporting, but I believe that is one the way Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail It seemed to overall be a better fit for us. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Their version 2.0 had many bugs. Financial issues were a huge problem - client accounting was inaccurate. We had to add invoices to make sure they were accurate. Review Source Response from Digitail August 15, 2023 Thank you for your lovely review 😻. Your words made our day and reminded us why we love what we do. Your feedback motivates us to keep improving and delivering great service. Knowing that we've met your expectations encourages us to do even better. We're truly grateful for your support and for taking the time to share your experience DB David B. Practice owner/veterinarian Veterinary Used the software for: 1-2 years ### "Doctor" November 17, 2022 5.0 Very good Pros On the "cloud", good reminder system, customer care is very good and problems addressed, always someone to help- Cons Owners booking own appointments, stock/inventory intially was confusing (but this is being addressed and is much improved) Reason for choosing Digitail Better customer care Switched from [Teleos](https://www.capterra.com/p/99979/Teleos/) Started own practice, wanted something more up to date Review Source Response from Digitail November 24, 2022 Thank you so much Dr Bradbury! We're happy that we are part of your journey! LE Lindsey E. Vet Veterinary Used the software for: 6-12 months ### "A work in progress but incomplete " July 12, 2021 2.0 Would hope to be able to recommend in future but currently not fit for service Pros Brilliant CRM and app features, scheduling and reminders efficient Cons Non existent customer service, troubleshooting or business management features. Accounting functions inaccurate and incomplete Review Source Response from Digitail July 15, 2021 Hi Lindsey, super sorry for what you have experienced. Our team in Ireland will reach out and redo the training with the team to make sure you are taking advantage of all the features! GM George M. Vet Veterinary Used the software for: 2+ years ### "It helps me keep track of charges" May 26, 2021 5.0 Since using I saw that I'm always up to date with my client invoices. They also get synced with my Quickbooks account instantly and this makes my accountant's life (and mine) so much easier. Pros I really like the easy billing and the fact that I can directly charge my clients online. I use this feature a lot, especially for telemedicine consultations or to take a downpayment for euthanasia services. Cons It's more of a "feature" request — I'd like to be able to create different templates & designs for my invoices. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Digitail I was plesently surprised on how fast they responded to my demo request and they remain helpful and responsive the entire journey. Also, loved how modern looking and easy to use is the platform. Review Source Response from Digitail May 28, 2021 Thank you so much Dr George! It is a pleasure to work with you and your team and to see how the practice has grown over the past 2 years! Kévin M. Manager Design Used the software for: 6-12 months ### "Best product on the market" June 17, 2020 5.0 Pros As a digital expert in user experience, I wanted to advise innovative and intuitive veterinary software to my wife. Hence, after a competitor benchmarking, appeared to be the best choice. One of the most important points is that Digitail is created by digital native people, it's a very different approach compared to the competitors where digital is not their main focus, user behaviors are quickly evolving, you have to be digital-ready. My wife used 3 different software in past experiences (one in the largest clinic in the country), Digitail is the best in her opinion. Cons The initial configuration (adding products, TVA, dosages, etc.) is time-consuming and it could be more intuitive in some specific cases. However, is still doing a better job than competitors. Review Source Response from Digitail June 26, 2020 Thank you very much Kevin for your kind words! We're preparing more updates to make the onboarding even easier. Looking forward to seeing you at our next webinar! GH Geethanjali H. Veterinarian/Owner Veterinary Used the software for: Less than 6 months ### "Best Veterinary management software" August 7, 2023 5.0 Best support, easy to navigate. Very responsive to email questions Pros Simplicity and easy to navigate. Color on the software is very calming for the eyes. Cons SMS receipt for sending owners option. Pet owner portail more easy navigation and photo upload. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[VETbuddy](https://www.capterra.com/p/180482/VETbuddy/) Reason for choosing Digitail Management software looked easy to learn. I like the calm colors they used on the site. Review Source Response from Digitail August 15, 2023 Hi Dr. G, Thank you for taking the time to share your thoughts on Digitail! We're thrilled to hear that our calming colors and simple design caught your eye. We acknowledge the feedback on the SMS receipt and pet owner portal; rest assured, we're always working to enhance our platform. It's a pleasure to have you on board, and we promise to keep delivering top-notch support. Cheers to a purr-fect partnership! 🐾 IJ Ilona J. Assistance Professor of Practice Veterinary Used the software for: Less than 6 months ### "Digitail Review" August 12, 2022 4.0 Nice way to have students use software for medical records but like with anything, takes a few days to learn a new program. Fairly easy to use compared to Cornerstone, Chameleon, etc. Pros Mostly intuitive and autosaves, although sometimes if poor wifi connection, would give appearance of being saved without saving. Internet based which is nice to access from anywhere. Cons Not easily used on iPads, has additional options on left panel that I would like to get rid of (like Healthcard New!). Took a few days to get used to. Review Source Response from Digitail August 5, 2024 Thank you for your detailed review! We're glad to hear you find Digitail mostly intuitive and appreciate the autosave feature and internet accessibility. We appreciate your feedback about iPad usability and the left panel options. We're continuously working on improvements to make the software more user-friendly. Thanks for sharing your experience and for highlighting how easy it is to use compared to other programs.