# Page 2 | Digitail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Digitail the right Veterinary solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167764/Digitail/reviews --- Digitail 4.7 (78) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Page 2 - Reviews of Digitail ## Showing most helpful reviews Showing 26-50 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Donna R. Veterinarian Veterinary Used the software for: 2+ years ### "Great system for a mobile veterinary practice." August 15, 2024 5.0 Very positive experience. They have a great customer service and get things worked out quickly and efficiently. Pros This is a quality, easy to use system for a mobile veterinary practice. Cons The inventory feature can sometimes be confusing in regard to entering and changing a product. Review Source Response from Digitail August 21, 2024 Thanks Donna for sharing your experience! We're glad to hear that Digitail is a great fit for your mobile veterinary practice. It's awesome that you're finding the system easy to use and that our customer service team has been there to help when needed. We appreciate your feedback on the inventory feature. We're always looking for ways to make every aspect of Digitail as user-friendly as possible, and we'll definitely take your comments into account as we continue to improve. Thanks again for choosing Digitail! We're here to keep things running smoothly for you and your practice. Heather Ashcroft Digitail Community Manager TP Toader P. Medic Veterinar Veterinary Used the software for: 2+ years ### "About Digitail the software that I recommend to all colleagues" June 22, 2022 5.0 The experience with Digitail and the team behind it was excellent, being extremely receptive to all our needs and ensuring a very good communication with us. Pros Using Digitail we managed to completely give up paper sheets, we improved our communication with customers by sending them the files every time by email or giving them access from the mobile application to the information in the consultation sheets. The mobile application is also a very good achievement and an excellent tool for owners. The programmer part is very good, filling in the forms is easy to do. Cons I have no worries about interacting with Digital. There are minor details that can further improve its usefulness and functionality but it is a software in a continuous dynamic that constantly comes with news, updates Review Source Response from Digitail June 23, 2022 Thanks so much Dr Toader for your feedback and support!! VR Verified Reviewer Owner, Veterinarian Veterinary Used the software for: 6-12 months ### "Terrific cloud-based PIMS for our small specialty practice!" October 14, 2023 5.0 Getting started with Digitail was super easy! Our customer service contact walked us through setups and met with us as many times as we needed to get everything working and to dive deeper into adding new functions. Pros What a great alternative to our previous system! As a small but growing specialty practice, we don't have the client volume to justify adding an expensive software. Yet, we needed to improve our medical records and organization. Digitail checked those boxes and so many more! Cons Would like to see attachments read in medical records and improvement with emailing with clients so it shows as part of the medical record. 2 way emailing would be terrific! Review Source Response from Digitail August 5, 2024 Thank you for the fantastic review 😻! We’re thrilled to hear that Digitail has been an excellent fit for your practice and that our support team has been helpful. We appreciate your feedback on reading attachments in medical records and improving email communication. These are great suggestions, and we’re working on enhancing these features. Thanks for being a valued customer and helping us improve! AM Autumn M. Veterinarian Veterinary Used the software for: Less than 6 months ### "Best decision - excellent customer support " September 30, 2021 5.0 Digitail is great. Our practice is small animal, mostly walk-in, some appointments, fast-paced. We are also primarily paper- based. Thus, we have been transitioning from paper to digital, and the guidance from Digitail has been useful and supportive. Thank you, \[SENSITIVE CONTENT\], for all your training and patience. Each time we encounter a potential stumbling block (such as how to enter walk-in appointments or view images of the paper based history or how to import paper files or take images during exams or modify a SOAP if it is open on multiple devises and being edited at the same time by multiple users) we have discovered that Digitail has already figured out the solution. I believe Digitail can be useful and adaptable in any practice. Pros The best thing about this software (besides meeting my prerequisites that it be cloud-based and have a pet parent portal) is that the company provides excellent customer service, training, and advice. Plus, each person with whom I have communicated is friendly and passionate about both the software and animal care. Cons At first, when reading reviews, I couldn’t tell if the software was being used in the USA, because some of the reviews said they were in Europe, so I wasn’t sure if it would meet the board requirements for medical record- keeping. I called and spoke with \[SENSITIVE CONTENT\], based in Canada, and got to use a trial version of the software. She answered all my questions, and I learned that the software is being used in the USA. I practice in south Texas, and am thrilled to have found Digitail. Reason for choosing Digitail Cloud-based. Pet Parent portal. (Some of the other cloud- based softwares are glorified desktop software and not truly accessible anywhere and require software downloaded to your computer to function.) Digitail functions incredibly well on both the iPads and windows laptops we primarily use. Review Source DC Douglas C. Owner/Veterinarian Veterinary Used the software for: 1-2 years ### "Constantly Updating" May 16, 2022 5.0 This team is constanty updating and improving. I have been with them from early in the process and it has developed dramatically! Can't wait to see where it continues in the future! Pros Eventually the app interacting directly with the PIMS will be the strength of this software. It is very close to being irreplaceable. The SOAP is currently easy to use and friendly to look at. Cons The biggest con is the age of the company. They are constantly looking to increase the integrations that they have access too and as that continues to broaden the strength of the product with continue to improve. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/) Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I wanted a cloudbased program that allowed for ease of use on the move. Review Source Response from Digitail May 18, 2022 Thank you so much Dr C!! The advice that we have received from you and your team has been super helpful! MH Michelle H. Practice Manager/Owner Veterinary Used the software for: Less than 6 months ### "Brookside Digitail review" August 7, 2023 5.0 Our support person, \[sensitive content hidden\], is very pleasant. We love that it integrates with our 3rd party products. Pros things continue to improve without having to wait for updates. Customer Support is stellar. Cons I would like a bit more reporting, but I believe that is one the way Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail It seemed to overall be a better fit for us. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Their version 2.0 had many bugs. Financial issues were a huge problem - client accounting was inaccurate. We had to add invoices to make sure they were accurate. Review Source Response from Digitail August 15, 2023 Thank you for your lovely review 😻. Your words made our day and reminded us why we love what we do. Your feedback motivates us to keep improving and delivering great service. Knowing that we've met your expectations encourages us to do even better. We're truly grateful for your support and for taking the time to share your experience AB Amanda B. Practice Manager Veterinary Used the software for: Less than 6 months ### "Review" August 10, 2023 5.0 I loved every person I have spoken with a Digitail. You all from IT to the messaging section have gone above and beyond to try to make adjustments and we really appreciate it. - Thank you Pros I love \[sensitive content hidden\]! She has been such a huge help!! What I love about Digitail is its pretty easy to navigate around. I love the app feature and that clients have access to records and have the ability to schedule appointments at their convenience. I also love the chat feature. Cons The consent forms and prescriptions are hard for us. We've had to order prescription pads because the templates in Digitail just wouldn't be able to be processed in South Carolina at a human pharmacy. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Review Source Response from Digitail August 5, 2024 Thank you for your wonderful review😻! We're thrilled to hear that you've had a great experience with our team and that you find Digitail easy to navigate and helpful for your clients. We appreciate your feedback regarding the consent forms and prescription pads. We're looking into ways to improve this aspect of our service. Thanks for being a valued customer and for your kind words! DB David B. Practice owner/veterinarian Veterinary Used the software for: 1-2 years ### "Doctor" November 17, 2022 5.0 Very good Pros On the "cloud", good reminder system, customer care is very good and problems addressed, always someone to help- Cons Owners booking own appointments, stock/inventory intially was confusing (but this is being addressed and is much improved) Reason for choosing Digitail Better customer care Switched from [Teleos](https://www.capterra.com/p/99979/Teleos/) Started own practice, wanted something more up to date Review Source Response from Digitail November 24, 2022 Thank you so much Dr Bradbury! We're happy that we are part of your journey! LE Lindsey E. Vet Veterinary Used the software for: 6-12 months ### "A work in progress but incomplete " July 12, 2021 2.0 Would hope to be able to recommend in future but currently not fit for service Pros Brilliant CRM and app features, scheduling and reminders efficient Cons Non existent customer service, troubleshooting or business management features. Accounting functions inaccurate and incomplete Review Source Response from Digitail July 15, 2021 Hi Lindsey, super sorry for what you have experienced. Our team in Ireland will reach out and redo the training with the team to make sure you are taking advantage of all the features! GM George M. Vet Veterinary Used the software for: 2+ years ### "It helps me keep track of charges" May 26, 2021 5.0 Since using Digitail I saw that I'm always up to date with my client invoices. They also get synced with my Quickbooks account instantly and this makes my accountant's life (and mine) so much easier. Pros I really like the easy billing and the fact that I can directly charge my clients online. I use this feature a lot, especially for telemedicine consultations or to take a downpayment for euthanasia services. Cons It's more of a "feature" request — I'd like to be able to create different templates & designs for my invoices. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Digitail I was plesently surprised on how fast they responded to my demo request and they remain helpful and responsive the entire journey. Also, loved how modern looking and easy to use is the platform. Review Source Response from Digitail May 28, 2021 Thank you so much Dr George! It is a pleasure to work with you and your team and to see how the practice has grown over the past 2 years! Kévin M. Manager Design Used the software for: 6-12 months ### "Best product on the market" June 17, 2020 5.0 Pros As a digital expert in user experience, I wanted to advise innovative and intuitive veterinary software to my wife. Hence, after a competitor benchmarking, Digitail appeared to be the best choice. One of the most important points is that Digitail is created by digital native people, it's a very different approach compared to the competitors where digital is not their main focus, user behaviors are quickly evolving, you have to be digital-ready. My wife used 3 different software in past experiences (one in the largest clinic in the country), Digitail is the best in her opinion. Cons The initial configuration (adding products, TVA, dosages, etc.) is time-consuming and it could be more intuitive in some specific cases. However, Digitail is still doing a better job than competitors. Review Source Response from Digitail June 26, 2020 Thank you very much Kevin for your kind words! We're preparing more updates to make the onboarding even easier. Looking forward to seeing you at our next webinar! GH Geethanjali H. Veterinarian/Owner Veterinary Used the software for: Less than 6 months ### "Best Veterinary management software" August 7, 2023 5.0 Best support, easy to navigate. Very responsive to email questions Pros Simplicity and easy to navigate. Color on the software is very calming for the eyes. Cons SMS receipt for sending owners option. Pet owner portail more easy navigation and photo upload. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[VETbuddy](https://www.capterra.com/p/180482/VETbuddy/) Reason for choosing Digitail Management software looked easy to learn. I like the calm colors they used on the site. Review Source Response from Digitail August 15, 2023 Hi Dr. G, Thank you for taking the time to share your thoughts on Digitail! We're thrilled to hear that our calming colors and simple design caught your eye. We acknowledge the feedback on the SMS receipt and pet owner portal; rest assured, we're always working to enhance our platform. It's a pleasure to have you on board, and we promise to keep delivering top-notch support. Cheers to a purr-fect partnership! 🐾 IJ Ilona J. Assistance Professor of Practice Veterinary Used the software for: Less than 6 months ### "Digitail Review" August 12, 2022 4.0 Nice way to have students use software for medical records but like with anything, takes a few days to learn a new program. Fairly easy to use compared to Cornerstone, Chameleon, etc. Pros Mostly intuitive and autosaves, although sometimes if poor wifi connection, would give appearance of being saved without saving. Internet based which is nice to access from anywhere. Cons Not easily used on iPads, has additional options on left panel that I would like to get rid of (like Healthcard New!). Took a few days to get used to. Review Source Response from Digitail August 5, 2024 Thank you for your detailed review! We're glad to hear you find Digitail mostly intuitive and appreciate the autosave feature and internet accessibility. We appreciate your feedback about iPad usability and the left panel options. We're continuously working on improvements to make the software more user-friendly. Thanks for sharing your experience and for highlighting how easy it is to use compared to other programs. AA Ashley A. Lead Technician Surgery/Anesthesia Veterinary Used the software for: Less than 6 months ### "Digitail Review" May 23, 2022 3.0 My \[personal\] experience has been fairly positive. My students and team have had more difficulty with the product. Pros I like the patient records the most. The design is great and very through. It is very helpful for doctors and technicians to ensure that they get a full SOAP on their patients. Cons The inventory management; due to the fact that once a product was in the system I can not change the product except for adding or subtracting units from it. Review Source Response from Digitail May 25, 2022 Thanks so much Ashley! We'll be making sure to give more flexibility around inventory! SW Sheila W. Executive Director Veterinary Used the software for: Less than 6 months ### "Digitail" April 28, 2022 5.0 Our overall experience with Digitail has been very positive and we would recommend Digitail to other potential users because of the ease of implementation and use, the very engaging and helpful support team, and the helpful resources. Pros We are more efficient and consistent with the prepopulated SOAP templates. They have decreased the amount of time the vet needs to enter information significantly so that she can spend more time with the patients. The main consultation screen is very easy to follow and concise making it easy to transition from one tab to another. The communication between the client and staff is very easy with the app. Sending an email/text from the software is very easy. Cons As a non-profit we get subsidy grants and we are working to see how we can utilize this "discount" in the system. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[Clinic HQ](https://www.capterra.com/p/198313/Clinic-HQ/) Reason for choosing Digitail Digitail was chosen because it is very user friendly on the clinic side as well as for the client. Review Source Response from Digitail May 1, 2022 Thank you so much Sheila!! So happy to be working together! UMK Udvary Margareta K. Veterinarian/manager Veterinary Used the software for: 2+ years ### "A promising software but very much needs to improve comunication with users." February 22, 2022 4.0 Pros I used to like the aspect, but now it is too bulky an counterintuitive. Cons Inventory and management are deficient. Review Source AL Anca L. Veterinarian, Manager Veterinary Used the software for: 2+ years ### "The best veterinary software we've used. " February 12, 2021 5.0 Great Pros It's a user-friendly software for both veterinarians and pet owners. Even more, some of the owners were so impressed by how easy they could schedule consults, that they scheduled (and came to our clinic) a lot more often than they used to before Digitail. It can be accessed anywhere and it provides valuable information for both veterinarians and pet owners. One of the best things - the reminders you send to your clients about their pets' needs. Also, they provide great customer support, the entire team from Digitail is always ready to help. Cons I didn't find anything, because they are pretty amazing. Review Source Response from Digitail February 16, 2021 Thank you so much Anca!!! We're happy to hear that we've helped increase customer retention and that both the team and the pet parents love the product! JW Jodi W. Veterinarian Veterinary Used the software for: Less than 6 months ### "Digitail" August 22, 2023 5.0 Pros Digitail support has been great and timely. Being able to use preloaded treatment plans and templates has really made patient visits faster and more efficient. Cons Still working on some functions with inventory pricing and tracking but likely a learning curve to fully utilize the system Review Source Response from Digitail August 5, 2024 Thank you for your positive review😻! We're glad to hear that our support team has been helpful and that the preloaded treatment plans and templates are making your patient visits more efficient. We appreciate your feedback about the inventory pricing and tracking functions. We're continually working to improve and make the system easier to use. Thanks for choosing Digitail! FG Floroiu G. Veterinarian Veterinary Used the software for: 1-2 years ### "Happy to have it💙" February 12, 2021 5.0 We have a little business near Bucharest, Otopeni City. A small Veterinary office and we are proud that we can use it. It made our work a lot easier and helped us keep our clients close. Pros We heard about Digital 2 or 3 years ago, but we were affraid to buy it, because we were old fashioned and still write on the paper. After many midunderstandings with customers and many requirements related to vaccinations and determina,we decide it was time to buy it and make our lives easier. Cons I think it should be something to tell us that one patient already exist. Nowadays, it warns you just when you enter a microchip number. Review Source Response from Digitail February 16, 2021 Thank you Dr Gabriela! We've heard your feedback and you'll love the update that just came out where you are notified if the client already exists in the database! KH Kalina H. Veterinarian Veterinary Used the software for: Less than 6 months ### "Use for Mobile Vets" May 11, 2022 3.0 The staff have been lovely and welcoming in helping answer all of my questions. I am just not sure it is the right program for me at this stage. Pros That it is cloud based and a nice clean looking dashboard. Easy to find the tabs I need. Cons There is a lot of double handling. Multiple steps in the consult note section even with using templates. I would like to be able to be able to edit and customise more things to my preferences and needs. Review Source OM Oana M. Doctor Veterinary Used the software for: 6-12 months ### "Great features,amazing interface, easy to use" March 14, 2019 5.0 Great communication with owners, less time explaining the recommendations, because they can read the consultation report, plus we get a lot of appreciation from owners who receive constant reminders on when to deworm or vaccinate next, without them having to keep track of routine visits. Pros It has a very user-friendly interface, it doesn't take long to access or fill in patient files and you can keep a record of every visit with every detail. Plus you can send the consultation report via e-mail for the owner or print it and hand it out. Easy to keep track of the appointments plus the fact that owners can make the appointments themselves online with a personal account. Great value for money! Cons Nothing in particular. These is nothing i can think of . Review Source Response from Digitail May 13, 2019 Thank you very much for your feedback! We're happy to hear that Digitail is helpful and looking forward to seeing you again at the next conference! mE marelize E. vet Hospital & Health Care Used the software for: I used a free trial ### "Zwartkop Animal Clinic" May 11, 2022 4.0 We didnt receive any proper training and had a hell of a time figuring it out.\[SENSITIVE CONTENT\] did try but seems her hands are full online training very difficult Love the modern approach but still needs alot of work Pros App Photos Mostly user friendly love the uploaded diagnoses and ease of adding clinicals Cons Prescription meds Stock read in Doesnt remember prices of previous stock and adds numerous stock if others not finished yet Difficult to delete wrongful add stock Our previous system was promised to be carried over two monoths in still waiting Review Source Response from Digitail May 13, 2022 Hi Marelize, We want to thank you for your honest opinion about Digitail! Reading our customers' needs is super important for our whole team; we want to make immediate changes to improve your experience and meet your expectations. DR Donna R. Owner Veterinary Used the software for: 1-2 years ### "Digitail Review " May 31, 2022 4.0 Pros The software is easy to use and understandable. Cons Billing still has a few glitches and the app for our clients is hard to use. Review Source Response from Digitail June 2, 2022 Thank you so much Donna! Keep an eye out for the new updates for the mobile app! sA sahir A. veterinary surgeon Veterinary Used the software for: 6-12 months ### "For any modern and dynamic practice, Digitail is the ideal tool" November 3, 2020 5.0 After adopting Digitail, I could concentrate more on treatment rather than losing time on different areas. Pet parents were more trustful and they are always at ease interacting with their vet. Developers are always helpful and provide monthly upgrade to the interface and options, which is great. Pros Digitail help to better organise and run my daily practice. Pet parents follows their fur babies pet record better using a well deserved tool for this era. It is easier to go through all medical records, products stock and statistics useful for better planning and evolution. Cons Some features takes time to get used to. Training staffs may require some time Reason for choosing Digitail Innovative, Dynamic and one for the current era Review Source Response from Digitail November 5, 2020 Thank you very much for the kind words Dr Sahir! EA Elizabeth A. Owner Veterinary Used the software for: Less than 6 months ### "Digitail - Client software that has ease of use and is forgiving if one makes an error" September 7, 2021 5.0 My experience with Digitail has been very satisfactory. The staff are very knowledgeable and professional and accommodating and extremely pleasant. Pros It is easy to learn, it is forgiving if one makes an error. It is not labor intensive and it is a big time saver. It is accommodating and flows well. Cons There was nothing negative about this software. Reason for choosing Digitail The speed of response time from the rep was awesome. We connected immediately and she knew her stuff. It was an enjoyable experience. The team is young and fresh and innovative. Review Source Response from Digitail September 17, 2021 Thank you for your review, Elizabeth! It means a lot to us and it is an honour to have such nice customers aboard!