Iris Platform

4 / 5 1 review

Who Uses This Software?

Field Service organizations looking to minimize costs, increase operational efficiency, reduce the number of call-outs and increase customer satisfaction.

Average Ratings

1 Review
  • 4 / 5
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Bambuser
  • Founded 2007
  • Sweden

About Iris Platform

Our cloud-based infrastructure allows distant team members to work together from anywhere, allowing you to maximize efficiency within your field service organization. Iris Flow, our turn-key app for field service employees can, with just a simple 3G/4G connection, stream ultra low-latency HD quality video that you can publish through your usual workflow and store/manage through our Content Dashboard. Guide for improving operational efficiency in Field Services:

Iris Platform Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Iris Platform Reviews Recently Reviewed!

Iris has boosted our media companys strive to be the number one local live-tv provider in Sweden

Dec 20, 2017
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: - Reliability: Iris seldom fails on us. It works for our reporters in the field and for our editors and producers at the newsdesks and controlrooms.
- Ease of use: the app is easy to learn and use. After a couple of minutes of crash course a new reporter can deliver a live broadcast in a breakin news situation. The backend is also user friendly

Cons: - The app lacks some functions:
Audio level indicators
Warning if external mic is not working/connected.
Low battery warning
It should be also be nice if app was able to send still image captures during ongoing live broadcast
Android version should be identical to iOS version
App should also be able to send directly to rtmp (without need for manual connect to output in admin). Maybe assign a rtmp-adress to specific user?

- The Dashboard lacks:
- A true search on all content (on author, tags, date/time interval)
- Image download filenames are still a mess (please ad metadata in the same manner as for video)
- Some kind of auto-reconnect to output channel would be nice (if stream from field drops it should automatically start streaming to same SDI-output when it is reconnected)
- The drag/drop function to switch streams to a SDI-output could be developed. For example clicking on the stream that should be output is easier than draggin and dropping.
- A downloadable version of video should be created in background as soon as it´s uploaded in dashboard. In fast situations waiting for a mp4 to render is frustrating.