ACOM

AP Automation

4.5 / 5 138 reviews


Average Ratings

138 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • ACOM
  • www.acom.com
  • Founded 1983
  • United States

About AP Automation

ACOM AP Automation solutions enable companies to go 100% Paperless with the whole Accounts Payable process from vendor invoices all the way to vendor payments. Reduce invoice processing costs by 75%-85%. In addition our unique Paperless Pay offer eliminates 100% of the check printing and mailing costs and transition most vendors to Electronic Payments. Best of all it comes with a complete Vendor Management service to handle all vendor communications and registration.


AP Automation Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • For Government
  • For Nonprofits
  • Fund Accounting
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator

AP Automation Reviews Recently Reviewed!


Customer was very responsive and knowledgeable as usual.

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use software. Excellent customer support staff. Software is very flexible as far as output options.

Cons: I wish the form set could contain more than 25 forms. I wish that the software upgrades were easier to do.

Overall: We use this software for form and check printing.

For the most part we have been very happy with the software.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of creating professional looking forms out of IBM AS 400 documents. Also the ability to Email copies of created documents to cut down on printing out all documents.

Cons: The amount of time it takes to implement a change in the software. twice I brought up a deficiency in the software and I was told it a request would be submitted to correct it but the problem would not be fixed till the next release. One time it was right after a release so had to wait over 6 months to correct it.

Both maintain and use this software for forms and email

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Handles system reports easily after initial set up. We have only used this on an iSeries so I'm not sure how it would work in other environments. The set up can be a little confusing when laying out a form. The email portion gives some good basic functionality.

Cons: We were not able to use the client software for developing our forms. This is not a fault of the software but our internal resources. What this required was going through the older interface to create the forms.

Overall: It performed well for our environment and was fairly transparent to the users.

Capterra-loader

I personally don't use ACOM too often. I only enter it adjustments need to be made for check forms.

Apr 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I don't have a lot of experience with it. I only use it if somethign needs to be changed on the check form. For the post part its easy to figure out. Tech support is very helpful for the issues I need assistance with.

Cons: I don't like that it's "green screen". However, I'm not sure if there is a GUI interface to it. The green screen is just not as easy for me to use than what a GUI interface would be.

Overall: I was able to easily change the check form. Tech support was helpful. I don't really use it other than when a form needs updated, which is about every five years...so I don't have a lot of experience with it.

ACOM review

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely powerful tool for making presentable reports and printouts. It adds the capability of making visually pleasing reports from a iSeries platform

Cons: The documentation could be a little bit better to make starting out simpler. To go with that trying to find information about any errors can be difficult.

Overall: Added much needed abilities to the iSeries platform

Easy to use, flexible, and great customer support

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We purchased this software to replace another package we were using for our forms overlays. The graphic designer made laying out the overlays very easy. One things we wanted to do was to be able to email the forms that had overlays and this product did that. In addition we can modify the overlays via green screen or the graphic designer which is very useful. We also purchased the add on modules to do emailing of the form as well as create PDF's. EZeDocs is very powerful and we found new ways to use it that were not aware it could do. For example I was looking for a way to monitor an output queue for a spool file with a specific formtype and then send the spool file in PDF to the IFS. EZeDocs made that a snap and I had it running it less than 10 minutes. Support on the product is fantastic and their support people get back to you right away.

Cons: Because the product can do so much, sometimes you can get lost understanding how to make something happen. For example we had a multi-page form and it took us sometime to figure out all the nuisances to make that work. I would like to see a better tutorial that gives examples of simple form overlays to more complex ones.

Overall: Emailing forms with overlays, easy to create overlays.

Reliable

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most that Acom software has been very stable. Once set up that soft ware has been very reliable.

Cons: Set up can be a little complicated, which can be expected for software used in conjunction with an ERP sytem.

We use this software for ACHs and checks. It is very easy to use.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the software is easy to use and no real training is involved. All new users only need a 30 minute training before they beginning using the software.

Cons: It seems to run a little slow and the reports are not the best. Also, I can not reprint the checks without downloading them first as a PDF file.

Overall: We are able to transmit ACH payments to our suppliers and employees.

Easy one time set up and very simple to use!

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We use this product because it's realiable. It's easy to use and makes check printing fast and easy. Great customer service with prompt answers and solutions.

Cons: This is a great product but has some maintaining costs of software and cost of checks etc. I've had a few times using this when it would slow down a bit. Overall, it's a very good product.

I personally have had no problems with Acom.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. The cross over between Acom and Infinium seem to work well together. Our check writer is 11-12 years old and have had no problems.

Cons: I truly cannot think of anything that I don't like. Our check writer is 11-12 years old and have had no problems.

Overall: Ease of use

Acom works really well for our company's needs.

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use and low maintenance. We haven't had any issues since we started using it . The graphical interface is user friendly. You only setup one time and never have to worry about it.

Cons: It could work faster. Sometimes there's a little bit of a lag trying to connect to the database server.

Very user friendly software

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it integrates well with our existing ERP and is a solution for our AP department to easily transport payments and attach key signatures to cheques at their convenience

Cons: The lack of ability to support file types outside of ACH and EFT. we had an issue for type IAT, but i did get this resolved from customer support

Overall: it supports our AP managers needs to produce schequers out of our ERP system and then upload to the banks.

Decent job helping me setup the software several years ago. Training after the setup needed help.

Feb 24, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once setup the software runs well and is reliable. Support staff has been knowledgeable and easy to contact. Support has also followed up and made sure issues are taken care of.

Cons: Print routing to a remote print definition is not convenient. We don't have to change forms often, but when we do it isn't the easiest to do.

Overall: Gives me the ability to print checks to a laser printer vs. oki420.
ability to reprint duplicates and review the transactions.

Great . We would not have had ACH payments as fast as we did with this software.

Feb 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works with no issues. We had custom development and they were great to work with. The ACH works great and printing of checks works very well. Was able to move to standard forms and not preprinted checks any more. Check printing has been reduced by 85% due to ACH payments. The software is saving us money. The email remittance is also a plus.

Cons: We had to write some programs to move files around on our own from ACOM to our Corporate systems. That was not major problem and that has been working with no issues also.

Overall: ACH payments, check printing, email remittance, they also built custom process for us for the bank file.

Fast and very helpful

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it allows to use the pay system efficient and secure. Having the usb security key makes it easier to use the system

Cons: Have to use a physical key to switch between print makes it difficult first thing in the morning. If FTP is turned on the printer it will print crazy symbols first time when we turn on the printer.

Overall: security and easy to handle cheque printing.

One of the customer rep's knowledge of ACOM products is outstanding and has made my learning experience easy.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The EZPaysuite contains many task within one program. The program allows for add ons and are all compatible.

Overall: I am very happy with this program and I have not used another similiar program to make comparisons.

Once it is set up, you almost never have to revisit the software. It just works

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works and works consistently. Once setup, the product is virtually maintenance free. Support is fantastic.

Overall: Reduced cost of printing checks. Ability to reprint if necessary.

It's a great product

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy of use & upgrades are also very easy to install. I have done 3 upgrades since working with Aeropostale & every one worked just like planned. The users seem to like it & I am hardly every called to help them with issues. We there is a issue most times it is because of human error. Since I don't really use the product I can always seem to figure out what went wrong.

Overall: easy of installation

The software is easy to install, configure, and use and does exactly what we need it to do.

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is pretty easy to learn and use. We can quickly train a new accounting person how to print checks and they can pick up how to do it fairly quickly. Also like the ability to allow certain users to only be allowed to do certain things with in the application.

Cons: If I had any complaints, it would be of a more updated GUI or updated feel to the application. It looks like the application is very old.

Good Product

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Use product every day without issue. Very easy to set up and use. Every upgrade makes functionality better.

Cons: Connection with the server at times can be quirky. Deleting items is too easy and need to take extreme care when doing it.

I oversee AP and use the software when covering vacation periods. Very reliable and easy to use

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that the system is easy to use. Another factor is that it is very reliable. The relationship with the team is great and also the service (prompt responses).

Cons: If I need to say something, I can mention the cost of maintaining the software, hardware and supplies to print the checks.

Overall: We use the software to print checks and have received a very reliable service and products. We are expanding the services with this company based on the trust and the good services that they provide.

It is easy to use and reliable.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use. As we print checks daily for different entities, it is important that it be easy to use.

Cons: The software is more complicated and has additional capabilities that we do not use. The sophistication of the software made it more complicated to install.

We have been very happy with AP automation for the last 10 years. It was easy to setup and use.

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are a company that has 10 subsidiaries and what we liked best was the ability to use a different checkbook for each entity. This allows us to keep track of what we re printing for each and to allocate costs accordingly. AP automation was easy to set up and we have not had any issues to with the software in the ten years we have been using the product. I also love the audit log. It helps us ensure that all check printing is legitimate and protects us from any possibility of fraud. The reprint function, in case of any hardware issues, is another tool that has saved us time and is also very easy to use.

Cons: When reprinting the checks, it would be nice to also have the option the reprint the whole file as opposed to having to select each individual check. While it is nice to print individual checks, sometimes you need to reprint the whole file, usually when there is an issue with the MICR cartridge.

Capterra-loader

Acom Check printing software has done a very good job for us for over 20 years.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, Secure, Easy to understand and use, Knowledgeable, professional and friendly technical support.

Cons: It would help Acom keep customers who are downsizing and gain customers who are small businesses, if they had scale-able or progressive pricing based on use. That way loyal customers who are downsizing , can still afford the product, and small business customers could afford the product.

Overall: Great looking laser printed checks using blank check stock and secured digital signatures.

I have no complaints about my software.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has been easy to use and makes my check printing effortless. I have not had to do much trouble shooting only get service on the printer I use the software for.

Overall: The software allows me to keep up with the constant and ever changing demands associated with processing payments timely with the least amount of errors.

Implementation was straight forward. Tech Support was good. Product performs as our needs require.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After implementation, Product seems to be self sufficient. Seldom there are issues and if it were they were quickly resolved by a combination of our IT staff and/or Tech Support.

The investment requires a lot of effort to get started but in the long run was worth the time and $

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: to me the most important feature is the ability to turn Iseries spool files into PDF's that can be emailed to customers and or vendors automatically. Having to use personnel for this purpose is both expensive and often unreliable leading to a decrease in customer satisfaction.

Cons: Upgrades over the years often introduced new problems the required time and effort to correct. solving a task can be cumbersome. I never learned the newer graphical interfaces to be fair.

Easy to setup and use

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The cost and process that Acom put together to help get our vendors to move over to this new setup.

Cons: Not offering money wires at this time is one of the thing we will be looking forward to in the next couple of months.

The software works with our outdated Oracle JDE World A7.3 Software running on an IBM I-Series.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use with seamless integration with the I -Series spool files. The newer releases store and access the forms from the IBM I-Series so there is no need to store forms on a PC or Server.

Cons: Once ACOM transforms a form, it loses the original user ID which makes tracking back jobs to users difficult. We have had 2 instances in the last 6 months where ACOM decided to multiply in our corporate logo in size and wreak havoc on the forms/printers. I had to go into each form and reduce the size of the logo.

The ACOM software that we have works well and the support I have received has been excellent.

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software consistently works and rarely has an issue. Problems have almost always been user caused or related. Software functions as designed and requires little to no maintenance or support.

Cons: Without a background in AS400/Infinium it is difficult to pick up and learn how to use the application and configure it. Changes are potentially difficult to complete and manage.

The software works as advertised. The customer support is excellent.

Dec 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of form creation and maintenance. Dependability of the product. Customer support is outstanding.

Cons: Learning curve is cumbersome in the beginning. You make so few changes to the forms, it can be difficult to stay current with your knowledge base. However, the Least Thing I Like is being forced to type 100 characters.

Overall: takes care of all my special forms needs

Capterra-loader

Very good product.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you learn how to use the software you realize thats its easy to use and easily adaptable to on-goin business needs. The Payables clerk has come across nothing that has stopped her from using the software as indicated.

Overall: Cost benfits, ease of use, easily adaptable.

Not as user friendly as it could be. It think the potential is there.

Dec 12, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: The ability to scan and send to different managers and the ability to change who it is assigned to.

Cons: To hard to move from one screen to the next. It would be great if you could approve/finish in batches.

Great customer support experience

Dec 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software handles all of our forms and check printing needs. It is all customizable and easy to change a form or check when necessary. However, the thing I like the most is the customer support. They are great to work with, professional and very knowledgeable.

Cons: Well, I really have to search for an answer to this but I guess I'd have to answer that if you are not trained on the system (I know bits and pieces, but I am not the administrator) it's not entirely intuitive when you have a problem with having to re-print something or you're having trouble with a printer. It always seems to be that whenever the Administrator who knows the system like the back of his hand, is out on vacation; there's a problem with a printer jam or hardware issue and I have to figure out what to do to recover the printing of a form or a check run. However, that being said, their customer support is always ready to help when you need it.

Overall: We save on having to have pre-printed checks and forms.

Experience has been Average

Dec 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The support team is working hard to make there product better to be more efficient for us which is extremely important for this to be successful

Cons: How the featureless the original configuration was. Billing for renewal before actual production use of product did not make sense.

The software is very time consuming on the AP side of things.

Dec 07, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The approval process is much faster than the prior manual approval process. There is an audit log for approvals. I also like that it links the invoices to MAS so users can view invoices directly from MAS. This will improve archiving and pulling information for audit purposes.

Cons: There are so many different softwares and steps to use on the AP side of things. Also, setting up approvers is very cumbersome.

It is easier to use. Self explanatory.

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use. Lots of extras that I was not aware of. Easy to access different options. Easy to navigate through it.

Cons: It is very slow clicking from one checkbook to another. I believe it is because it needs to be purged and the information stored. It takes a least about a minute to change checkbooks.

Overall: Easier to use and navigate through it. Enjoy using it.

ACOM has always been an easy answer for our complicated questions.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very easy to use, lots of set-it and forget-it features that make our lives simple and convenient. Support is filled with experts who truly understand their software and resolve any challenges immediately.

Cons: It tends to be a bit pricey but sometimes you get what you pay for. And for the importance of this software within our organization, we need a stable and dependable product.

This has been a long process. We have had to have several changes to make the program work for us.

Dec 06, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: With having 2 offices and being 2 hours apart this software has helped with the amount of invoices that we have to mail back and forth or email back and forth to get approvals. It is nice that invoices are now available to easily access for approvers even after the invoices have been paid. The software has helped cut down on the amount of paper we use and the amount of printing we have to do. One of the customer rep has been great, anytime we have needed something he has been readily available and if he was not going to be available, he made sure to let us know.

Cons: For the entire process to work, there are several pieces of software that our ap clerks have to access which causes a lot of confusion. There are a TON of steps and they have complained about the number of clicks they have to do to complete an invoice. I feel like there are several normal accounting practices that we had to have, the customer rep change the program to make work for. We have had to have about 4 different workflows created since the beginning, it doesn't seem to be an easy way to make changes to the workflows. Sometimes I feel like we will never be independent with this software, although it has been getting better. Our approvers have also complained about the number of clicks they have to see all the pieces (PO, invoice, and packing slip) we had to have a custom button/view built so that approvers only have to click on the button and see all the pieces, which they now love. This should be standard! I feel as if this software would be better suited for a smaller company, the Iowa Select has too many invoices and too many approvers for what this software was originally designed. I would have given more stars if the program started out what it is now after we had the customer rep make all the changes.

I 'self taught' myself on the ACOM software, and it was a good learning experience

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use EzDocs, EzPaymanager, and EzPro Designer and I like how, well - supportive support is when I have questions and I also like the ease of use. The upgrades from the site are explained well in the upgrade docs available there, and the green screen software version is intuitive - easy to learn and use. It works for all the various spooled file conversion I use it on - and the documentation is very helpful.

Overall: We get nice overlays for spooled files that can be customized to look very professional.

It has been straight forward and easy to use since I started using it.

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: When first starting, I used the help menu a lot and it was very nice to have the pictures along with the description.

Cons: I don't like that it won't open the older file types (not backward compatible) and won't allow side by side installation of older software.

Overall: It is something that we have always used with our AS400, so it is beneficial that we can maintain our current system with minimal upgrade effort

Capterra-loader

We use ACOM software for printing our Payroll and A/P checks. It works. We never have issues.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is easy to use, easy to set up, and extremely easy to support. I upgraded our ACOM software to Version 10.0.00 myself. It did not take long and I had no problems. I worked with ACOM to replace our two card readers with USB readers. It took no time at all. I also worked with ACOM when our company logo changed. We went back and forth a few times, but in the end it was exactly how we wanted it.

Overall: Easy to use, easy to set up, and extremely easy to support.

It started out as a good product but has become better and better with the last few upgrades.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to create and review checks with ease. The process of having ACOM make logo and signature modifications to our checks has become faster and more efficient with the latest upgrades, which is important with a company of our size . The Positive Pay module is great, as it has enabled us to reduce the risk of fraud at the bank.

Cons: The only con that I had, which has now been resolved with the latest upgrade, was the long response time it took when performing tasks, especially editing a checkbook. We're happy campers now.

Overall: Being able to create checks immediately to replace lost checks from our weekly payroll process and requests from Human Resources.

Ease of use

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: After installation it is easy to administer and use. Adding our own graphics to the forms helps associate the client to the company.

Cons: It was hard to install and configure but once that was done there hasn't been an issue since that time.

Software works for it's intended purpose.Indexing, scanning and retrieving documents is straightford

Nov 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relatively easy to use and works as intended for indexing and retrieving documents. Ismael has been very good at support when needed.

Cons: Lack of compatibility with other browsers. Constant issues with Java versions.

Overall: Eliminates need to store and retrieve paper documents. Multiple people can access the documents easily.

We have used the ACOM suite of products for many years. We depend have had a great experience.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Acom software is very reliable and robust. We can always count on the product seamlessly working to reliably produce our forms.

Cons: The only thing that can be updated is the interface. Currently it is text based and an option to have a web based solution would be nice.

Easy to create forms, download, print & Merge forms and its very simple and user friendly.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Designing forms and it is very easy to start and stop auto merges, create groups and also easy to create distribution lists. Troy corporation is heavily using ACOM and appreciates ACOM support team. I never had any issue with the software except periodic license updates. I recommend this software to each and every organization that are big time into using forms.

Love using EZPS to print our checks

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use, it is a fast and efficient way to print checks. We recently changed our bank, and Natasha Swinton helped us with the new requirements and format set up. The process was made smooth because of her endless patience.

Capterra-loader

Great Reliable Solution!

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It just works! We never have to worry about system errors or other issues that may cause downtimes. Reliability is paramount in our business.

Cons: Nothing that stands out really. Maybe a few more notification features, but other than that, I have no recommendations.

My experience with ACOM has been great overall. Designer is simple and support is excellent.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The EZDesigner interface makes forms design simple but the product also allows me to use the original green screen interface to manage quick form edits. The product is very full featured and integrates easily with my OS400 based applications. I've had trouble creating very specialized functions on a few of my forms but the support staff has always quickly assisted me in finding a solution to fit my needs.

Cons: I've used other forms design packages in the past and I can honestly say that there aren't many cons. The address book maintenance functions seem to be green screen only and are a little clunky. Some of the other special function setup is also green screen only.

Overall: Easily the best forms package for the IBMI I've used. Simple form design and management with enough power to handle a lot of specialized tasks.

Software has been reliable and worked as advertised

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using Acom software since 2006 for payroll and finance checks, PO's, employee contracts, W2's, and 1099's. Since most of these forms only change occasionally, we are not required to use the software on a regular basis. Even so, the GUI designer is easy enough to use that there is no "re-learning" curve.

Earlier this year we bought the EzEmail product to begin emailing purchase orders to vendors instead of mailing hard copies. Our process is a bit complex, but Acom's support folks were readily available and helped us make the necessary modifications. We have experienced almost zero issues since we went live, way less issues than I expected.

Cons: My biggest complaint: When first installed, we were charged a single annual maintenance fee even though we had the software installed on our test and production machines. At some point several years ago, Acom began charging the fee for each installed partition. To avoid the double fee, we removed the software from our test box. I realize that this is probably pretty standard, but it makes it a hassle when we want to test a change to a form as we are now required to obtain a temporary license from Acom to use the software on our test box.

Regarding actually using the software, what I like least is the inherit cryptic commands when using it on the iSeries. Our most recent experience was with the EzEmail product, and setting up the conditions for emailing our PO's was quite challenging. Although I have detailed notes and screen shots, any modifications to the conditions will again be challenging.

We use ACOM products for file storage/sharing and accounting.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Support is great. The software is user friendly and easy to manage. I like that we were able to upgrade for no cost when we went from EZ Pay Manager to EZ Pay Suite.

Cons: They are a couple bugs in EZPay Manager that have not been resolved yet. We are not able to remove a user that was once employed. The email functionality does not always work correctly.

Overall: Fair Price, easy use.

The software works well. Support is good.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It runs on the IBMi and is easy to administer. This is a solid solution that has served our company for many years.

Cons: We did not purchase the PC client to design forms. Designing forms and labels in green screen, while not difficult, consumes more time than is optimal.

Product and support on the product is awesome

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EZ Designer Pro is It is very visual and easy to use. It allows you to bring in Images so I can add the logo easily. Easy to align fields and has a ruler to help guide you. You can easily see what you have included in your form the spool since it is highlighted in another color.

Cons: On our system at times it can take awhile to retrieve and save the form but that may be because our system is so large.

Overall: Forms are very easy to create. We use this over our hotel and casino system. Great job! Support is awesome. They always are very helpful and get back to you quickly. That is very important. We have some products where support never gets back to us.

We use the Acom EZ Designer and EZ forms for the iseries. Customer service from Acom ROCKS.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is much easier to use than the older version. Can whip out a new pack slip or update invoices or purchase orders quickly. I love your customer service - I've never had to wait more than an hour or so for a response for even the most minor of issues. Wish all my 3rd party software vendors were as responsive.

Cons: Can't add multiple lines of text without making a new line: So if, for example, I wanted to have text in a square box of 5x5 the text doesn't wrap (at least I haven't found an easy way). I need to make multiple lines to fit inside the box.

Overall: Ease of making new forms, especially pack slips which are customized for our customers.

Ties in very well with Emailing Programs it ahs been fantastic

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Easy to create new forms. The graphical forms are easy to tie into our core programs.
We can set it up to run from a file data or pull from Spoolfiles.

Cons: You need to buy an entire developers package to get the Image Upload tool. We don't use the PC driven developers tool but we need to upload Logo's and other images.

Overall: Took us from sending out bland paper work to very nice graphical attachments to faxes or Emails.

Acom software is reliable and flexible. Their support is by far the best of any vendor.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexible to attack any printing or emailing needs. Easy for users to monitor the email process. Integrates directly to our JD Edwards databases.

Cons: The web interface could be improved to provide more of the features accessible from the iseries interface.

Easy to use, fast and simple.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows us to process all of our forms and send them out via fax, email, or print. We process all of our forms, checks, invoices, BOL's, etc. through ACOM. We also have EZCM which allows us to archive any of the forms that we need for later review.

Cons: I wish that we could develope our own forms or make modifications to them without need to contact support. Since we work with XML's we have to pay for every change if we add any new field to the XML.

Overall: Easy simple to use software that allowed us to email our forms to our customers.

Easy to use even for users with IT knowledge

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our users needed just one time training. No questions asked after that. Smooth upgrade. Stable and reliable software

Cons: When users leave the company, we don't have an option to deactivate their license and install the client on the new user's laptop. we are contacting ACOM support to de active it.

Overall: Check Printing made easy. There are lot other features in this software but for now we are using it for Check printing

ACOM is nice for reformatting spooled files.

Nov 14, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Nice for reformatting spooled files and emailing the PDF output. Once a form is setup it is fairly easy to make minor changes.

Cons: Difficult to keep all forms in sync when making changes. It would be better if we didn't need to make separate forms for each email recipient.

Overall: Ability to change spooled file format and email in PDF.

Ever since we acquired ACOM we have not had any serious problems

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like the most about this software is that it is user friendly and it is rare for us to have any problems. We use this for purchase orders and all checks.

Cons: We reprint checks, however this my be due to the proprietary software that is used in conjunction with ACOM

Capterra-loader

A successful project implementation. Very easy to configure and implement in a short time.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software was very configurable which gave us a lot of flexibility to to meet the business requirements. Setup and overall security was very easy from an administration standpoint. User found the system easy to navigate and work with with a relatively short learning curve.

Cons: Are only issue was determining how to meet are segregation of duties requirement by limiting menu options. The software was designed to allow the same person to both manage the checkbook/user list and also authorize the ACH transaction. This was not possible in our environment so we worked with ACOM on a solution.

Overall: Quick implementation of ACH which was a driving requirement from our Corporate parent. Easy implementation and usage.

Global AS400 email problem - resolved quickly

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease and speed of use, it doesn't take very long at all to launch and response times are excellent. The tech on the other end was very knowledgeable and we got the issue resolves quickly.

Capterra-loader

I maintain the forms that we use to from our AS400

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's trouble-free for me as the administrator for the most part. I have found their support to be top-notch, always getting a very fast response and satisfactory resolution by their experienced techs.

Cons: I'm hard pressed to think of something I don't like, other than the unavoidable dealing with the manipulations of various items on a form which are a part of any layout and design software

No issues to report, runs fine

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: No Issues, runs without any issues to report and we have not had any problems that I have needed to contact support.

Capterra-loader

We use ACOM software to print our checks. The software works very well and has performed flawlessly

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has all features you would need to print a check with or without a stub. We use it to print checks with different accounts and banks.

Cons: We don't have the GUI designer, that's why I gave 4 stars for ease of use. With the GUI designer (which I have seen demos of) it would be 5 stars.

Overall: Check printing automation and flexibility. Don't have to change paper stock. Laser print multiple accounts on check paper stock. Prints entire check with boxes, magnetic inc MICR etc. no pre printed stock needed.

Capterra-loader

Key software for our business

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ACOM is a straightforward and efficient application to use for all aspects of customer payments using both checks and EFT. It works very well with our Infor ERP system, letting us easily remap the system generated spool files to generate AP payments.

Cons: Some functions such as ACH and CPA (Canadian banks) have their features buried several menus deep which can make it challenging for the user to find

Great Product, but a little cumbersome to use with the AS400. Great product support helps greatly!

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Once the initial learning curve has been reached, the software is really easy to adapt. Product support is great to help! The software works well as a form print over AS400 print files.

Cons: A bit of a learning curve initially when used with the AS400 iSeries. There is not a lot of documentation online, but our customer service representative when out of his way to help.

Overall: Ease of use in creating forms and great product support learning the software.

Fairly user friendly interface.

Nov 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Our users who process checks like the shortcuts on top of the interface for processing &/or reprinting checks.

Cons: Less steps to get to the step of printing the checks.

Default the most recent dated batch of checks to the top of the list.

It seems to take a long time for the application to open and initialize.

We had a situation where the user intended to reset one check to reprint, but accidentally reset the batch. An option to set the batch back to processed would be helpful.

We have had a good experience.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily converts our splf to ACH and checks.
Can print manual checks and blank checks as needed.
Just discovered we can query Acom for manual checks to ensure we enter them in our system.

Cons: Support isn't always timely. Changes are not always timely as NACHA changes. Seems you are trying to move folks to your bill paying service and that is your only focus. Doubtful we will every go there.

Overall: Less check printing. Easily create an ACH file.

Very Good Product and Software.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and reliability - the product is crucial to our shipping product and reliability is important.

Cons: Lack of Better GUI Interfaces. It is hard to maintain old Labels as I have to make changes in the old green screen.

Overall: Proper Shipping to our customers as they require their own label.

EZCM Works will for basic A/P Functions.

Nov 10, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The fact that there is an audit trail of an invoice. It provides accountability for both A/P employees and Approvers. While usually very timely some custom programing is available. Works well for basic document storage

Cons: In our situation it only works for basic A/P functions - does not accommodate Purchase orders, optional fields (without custom programing) and other typical A/P Functions in our software. No Reporting capability without custom development. Not fully integrated Accounting Software. Approval process is too time consuming. Custom programing is limited or not welcomed - I have provided a lot of feedback over the years on features that would streamline process without any progress.
Needs a lot of updating to user functions to streamline the approval process. Upgrades are not clean and leaves old version invoices inaccessible/non-editable or not available without logging into older versions. Customer support can be slow to respond at times.

Overall: Easy access to paid invoices, Accountability, Audit Trail,

The application is working great for us. It allows us to enforce/track our AP approval workflow

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows us to easily enforce our AP invoice approval workflow. It's easy to change when approver employees are replaced and it can easily be customized to meet our approval requirements, even at the GL account level. Product support is excellent. Very responsive.

Cons: It takes some time to become familiar with the administrative and troubleshooting side of the product. However, ACOM provides excellent support and gets back to us quickly for assistance.

Overall: Saves staff time for processing AP invoices for payment. Ensures/enforces that approval workflow is being followed. Support for the product has been over the top.

Software works as advertised and tech support is great.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anytime I have a question, concern or issue their tech support is not afraid to spend hours with me if needed to satisfy my needs. They go beyond what most tech support is willing to do.

Cons: It doesn't do everything we need - would be nice if it handled converting spool files to excel format.

Overall: Savings in wasted printing, customer satisfaction, easing our in house staff's job

Easy to use

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple interface; yet powerful for most end users. Single sign on through Sage makes it less to manage as well.

Cons: Could use a more modern/updated face lift for the front end GUI that the end users. Would like to see an easy way to import things in bulk - without having to add through the front end GUI in order to associate it to a sales order.

Overall: I don't use it daily - but from what I hear it's flexible in the sense you can use it from our ERP, or we can use the standard web based front end without having to go through the ERP. Additionally it's very straight forward - and requires very little training during on-boarding.

We have been using ACOM for over 10 years and have been pleased with both the product and support.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest pro is that the product is very easy to use and most functions can be started using the documentation. When there are issues, the support staff have been great to work with. I also love the flexibility to move information around when needed. We are a multi-bank company and sometimes the information received from our core system is different from bank to bank. Acom allows us to compensate for those differences so the customer is getting the same finished product regardless of which bank they deal with. We also have used the check printing software and hardware that has made getting checks printed and sent out to customers very easily and also use the email feature for some of our documents helping us reduce printing costs. All products have been great and easy to use.

Cons: I have had some issues with the EZ designer product. At times when i edit an existing form and send back to the AS400, it puts extra spaces between some of the words.

Overall: Time saved using the automated parts of the software and money saved as well when using the email function to send reports to customers.

Capterra-loader

The software is fantastic and will allow our company to much better serve our customers.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support that I received from Mike Mashburn was fantastic. We wouldn't have purchased the product without his guidance.

Cons: The ez Designer, which is fantastic, could have a few features more (ie. select and change multiple fonts).

Also, I had issues with the shading of boxes. Rather than appearing smooth it was more granular.

Overall: We have gained the ability to better customize our forms for the diverse body of clients that we serve.

We are using the ACOM EZconnect, it works well

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact it runs without human intervention and the software works as designed.
We get 5010-837 files on a daily basis from CMS and the software automatically uploads the files
to the iSeries based on when it processes.

Cons: The maps are complicated, we let ACOM do the map modifications. We get 5010-837 files on a daily basis from CMS, when a change is required we engage ACOM to make the modifications as necessary.

Overall: Easy to use.

Mediocre, unintuitive software (EZPaySuite). Great support (if you find the right person).

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It runs and allows us to print checks. It runs and allows us to print checks. It runs and allows us to print checks.

Cons: Ugly interface, difficult to navigate settings. Crash prone when checkbook settings need to be changed. Definitely backup the database before modifying anything major.

The Acom EZPAY software is very easy to use and the customer support is awesome.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The EZPAY software is easy to use and needs every little technical knowledge. Its easily configurable to meet your needs.

Cons: I see the DB connection and the server connection gets lost every now and then and I have to restart the server once every 3-4 days to get the connection back.

Good software and easy to used

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software allowed you to designed your own form to map to produce any type of document, and able to create a PDF to email or fax to customers, which reduce cost of printing document then mail out.

Cons: At our company, we are only able to produce document in back and white including images and logos when using software after merging. Not sure that we are able to create form to merge to produce images and logos in colors.

Overall: As a AS/400 programmer, I am able to created programs to embedded merge commands to produce document like invoices then email or fax to customers

We really like the software and it's functionality

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has saved us a lot of time and effort. We really like your support staff and they are great to work with.

Cons: There is a limitation with email addresses. With have a challenge with our larger vendors getting their addresses entered.

ACOM was less expensive than our prior document system. It was easy to setup and to get running.

Nov 06, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost is probably the biggest Pro. We also like the ease of use, but in the setup and in the document retrieval.

Cons: As we've added additional documents to load, we've run into some issues with the current Import Utility. You switched us over to use ReadSoft, but when we have issues with that, there doesn't seem to be much support for that product. We now are using both ReadSoft and the Import Utility to get all of our documents in to load. We also run into issues with the software from time to time where the import utility seams to just stop working. We are currently working with Tech Support on that. You can end the service and start it again, and it still doesn't import.
So the two cons would be the need for two different import utilities, and just the overall reliability of the import utilities.

Overall: I low cost solution for our document management.

If work with Zachary Pitts a couple of times and everytime he has been very helpful.

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use only the forms product and it has worked from day one with no issues even after Zachary did the upgrade everything worked fine from the start.

Cons: No much here to say. It works great for us. Like I said with the Pros these has work since we install it and it has not given us any problems. Zachary is always very helpful when I reach out to him and get a quick response. So I would recommend this product to others which I have done several times. Maybe in the future we may look to use some of the other features that ACOM offers, but for now this has been the best .

It is easy to use. It helps pay our vendors on time.

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it saves us some money on toner, checks, envelopes and postage. I like that we are able to pay our vendors within a couple of days with the ACH.

Cons: I do not like that we cannot change the attachment name to something like the check number. We also cannot put any additional messages in the body of the email. And we can only use one email address per vendor.

Capterra-loader

Great software, easy to configure and use. A lot of value for the money.

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been an ACOM Solutions customer for almost 15 years. The software is easy to configure and use, especially with their newly improved EZDesigner Pro GUI software for Windows. The designer is intuitive and easy to learn. We are able to design forms and invoices quickly since the designer is WYSIWYG. (what you see is what you get).

We use dozens of forms here at our company and we use ACOM's EzEmail module to deliver over 3,000 emails a day to our customers. These emails contain order acknowledgements and invoices at shipping time to keep our customers updated during the order fulfillment life cycle. We were able to deploy these functions in EzEmail in just a few hours.

Cons: The only complaint I can come up with is, I wish there was a better search function when working with emails. On rare occasions, someone will need an email resent and it's difficult to find the original email to queue up for resend. It would be handy to be able to search for wildcards in the subjects of the email.

ACOM releases patches and enhancements to their software frequently, so I am hoping improved searching will be coming out in the near future.

Otherwise I can't think of anything else negative to say about EzEmail and all of their other modules.

ACOM has been really easy to learn and set up. Customer service is amazing too.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT's a set and forget software. Once it's properly installed and set up you won't have to worry about it at all. It's hardly an issue, and if there's one is usually really simple to fix.

Cons: Check print configuration has to be done manually, so it can take a few tries before getting it right.

This product brought our organization from the stone age of dot matrix printing to the 21st century.

Nov 01, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The end result of our very professional and customized forms. Prior to ACOM we were still printing using dot matrix (pre-printed) forms.

Cons: Required assistance to get started (not a big deal). The amount of time required (rare) when an outque has to be restarted. Currently this can be as long as 5 minutes. For us it's usually overnight and does not attract much attention.

Overall: Clean, professional, and customized forms. Our company has done many things to stay up to date and this played a major part.

Solution works well and has a lot of features

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does not have many issues and we can do a lot with it. When I call support for questions, they have the answers and resolve quickly.

Cons: Coding for items can be cryptic, sometimes it is hard to decipher what someone else has already setup.

Ease of use, integrated with our accounting package easily

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of Use, integrated with our accounting package easily, easy multi-company usage can use any check stock

Effective, Reliable, Easy to use and understand

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable. In small shops, the best software is the one where you set it up and forget about it. It just keeps working without the need for being maitenanced. Acom does just that. When the time comes to ask a question, response time is typically well within 30 minutes. Tech support has always been courteous and very knowledgeable.

Cons: Can't say I have any dislikes. I would like to do more with the overlays but there just isn't enough time in my day to get into it.

Overall: More professional presentation of invoices and A/P checks.

The overall experience was very good

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It ran smoothly and is fairly easy to understand. The best part was the support from customer care

Cons: I don't know if it is really a con about YOUR software but in order to keep your software an dour ERP system in sync it is quite cumbersome and lengthy

Overall: We were able to move approximately half of our weekly vendor payments to electronic payments. (ACH and VCARD)

we use ACOM to define the layouts for our Accounts Payable and Payroll checks.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to setup a template to print a formatted document. support staff is very knowledgeable about their product.

Overall: ease of laying out a template to print A/P and Payroll checks

This office finds the software easy to use and administer.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The workings of the software is transparent to the user. The software is easy to implement. To automate daily functions and to merge the software functions into existing software is a breeze.

Cons: I think the forms and check design PC editor could be friendlier to use. A search function is really needed in the PC Editor.

Overall: Laser printing checks. Standardization and automation of forms printing.

its been very positive each time we have to contact support

Oct 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the software is customizable to our unique environment. We encountered some issues in the beginning. I like that we are able to contact the same person that helped us implement the software from the beginning for any issues that may come up.

Cons: I wish the software can be accessed over the web. I feel it can also
use some more reporting feature. the initial training does not seem to be as user friendly but after sometime I guess it was just a matter getting accustomed to.

ACOM software is a workhorse. We've used it day in and day out for almost 20 years.

Oct 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ACOM software just runs. The only time I need to touch it is to make adjustments to my forms. Customer service is top notch as well.

Cons: The process of designing a form can be a little tricky in the beginning, but once you've done a few it becomes intuitive.

Excellent product for building your different styles of letterhead

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of the product. The ease of doing an upgrade. Once everything is set up, this product runs like a well oiled machine. Is very easy to create a new form/outq/printer and put into operation within 15 mins.

Cons: The limited list of new printers available. That is a try one until you get the results you need. Have found out that the HP9000 is best for the Toshibas that I have set up.

Overall: Biggest benefit is to be able to provide the company with a new form in a very short time.

Software works great and is easily adaptable to our uses.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Functions easily and has some great built-in security features. Serves our purposes and allows us to adapt new processes quickly.

Cons: Would like to see a native WUI interface. I've created some basic web based reprint capabilities to allow users to reprint when necessary. Working on some enhancements to it to eliminate the need for engaging higher level support personnel, while incorporating our internal approval processes.

This company has been a great asset to our company for forms, invoices and checks

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how we have control of exactly where we want data from files to populate on the form. The ability to provide speedy results to any changes that may be needed. The customer support team is wonderful in helping find solutions in a quick time frame. Always courteous and professional.

Cons: Working in ACOM forms, it's hard to determine where on the document the fields will fill as across, down and length don't seem to have a correlation to inches or metric connotations. EZDocs on the PC is much better in placing exactly where we want fields. Usually have to do a bit of both to make the final form.

Working with ACOM has been great - software could use some updates to the UI to help with ease ofuse

Oct 25, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That I can have invoices routed to managers for approval. All documents stored in one place.

Cons: The workflow updates. It is impossible for me to self manage our workflow with out getting someone involved from ACOM. It takes a long time to set up a work flow and if we have changes to budgetary approvals - a workflow needs to be changed and most of the time it is not just switching a person - but changing the workflow all together. Would also like it to be easier to upload items into the correct folders. There are many steps that have to be made to upload.

Also - on the Process Flow page it would be nice to have more info about the invoice - IE. PO number, value, general description. This would aid approvers in the process and help expedite there approvals.