ACOM

AP Automation


4.5 / 5
140 reviews


Average Ratings

140 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • ACOM
  • www.acom.com
  • Founded 1983
  • United States

About AP Automation

ACOM AP Automation solutions enable companies to go 100% Paperless with the whole Accounts Payable process from vendor invoices all the way to vendor payments. Reduce invoice processing costs by 75%-85%. In addition our unique Paperless Pay offer eliminates 100% of the check printing and mailing costs and transition most vendors to Electronic Payments. Best of all it comes with a complete Vendor Management service to handle all vendor communications and registration.


AP Automation Features

  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator

AP Automation Reviews Recently Reviewed!


Capterra loader

Great software, easy to configure and use. A lot of value for the money.

Nov 01, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have been an ACOM Solutions customer for almost 15 years. The software is easy to configure and use, especially with their newly improved EZDesigner Pro GUI software for Windows. The designer is intuitive and easy to learn. We are able to design forms and invoices quickly since the designer is WYSIWYG. (what you see is what you get).

We use dozens of forms here at our company and we use ACOM's EzEmail module to deliver over 3,000 emails a day to our customers. These emails contain order acknowledgements and invoices at shipping time to keep our customers updated during the order fulfillment life cycle. We were able to deploy these functions in EzEmail in just a few hours.

Cons: The only complaint I can come up with is, I wish there was a better search function when working with emails. On rare occasions, someone will need an email resent and it's difficult to find the original email to queue up for resend. It would be handy to be able to search for wildcards in the subjects of the email.

ACOM releases patches and enhancements to their software frequently, so I am hoping improved searching will be coming out in the near future.

Otherwise I can't think of anything else negative to say about EzEmail and all of their other modules.

Easy to use, flexible, and great customer support

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We purchased this software to replace another package we were using for our forms overlays. The graphic designer made laying out the overlays very easy. One things we wanted to do was to be able to email the forms that had overlays and this product did that. In addition we can modify the overlays via green screen or the graphic designer which is very useful. We also purchased the add on modules to do emailing of the form as well as create PDF's. EZeDocs is very powerful and we found new ways to use it that were not aware it could do. For example I was looking for a way to monitor an output queue for a spool file with a specific formtype and then send the spool file in PDF to the IFS. EZeDocs made that a snap and I had it running it less than 10 minutes. Support on the product is fantastic and their support people get back to you right away.

Cons: Because the product can do so much, sometimes you can get lost understanding how to make something happen. For example we had a multi-page form and it took us sometime to figure out all the nuisances to make that work. I would like to see a better tutorial that gives examples of simple form overlays to more complex ones.

Overall: Emailing forms with overlays, easy to create overlays.

Software has been reliable and worked as advertised

Nov 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using Acom software since 2006 for payroll and finance checks, PO's, employee contracts, W2's, and 1099's. Since most of these forms only change occasionally, we are not required to use the software on a regular basis. Even so, the GUI designer is easy enough to use that there is no "re-learning" curve.

Earlier this year we bought the EzEmail product to begin emailing purchase orders to vendors instead of mailing hard copies. Our process is a bit complex, but Acom's support folks were readily available and helped us make the necessary modifications. We have experienced almost zero issues since we went live, way less issues than I expected.

Cons: My biggest complaint: When first installed, we were charged a single annual maintenance fee even though we had the software installed on our test and production machines. At some point several years ago, Acom began charging the fee for each installed partition. To avoid the double fee, we removed the software from our test box. I realize that this is probably pretty standard, but it makes it a hassle when we want to test a change to a form as we are now required to obtain a temporary license from Acom to use the software on our test box.

Regarding actually using the software, what I like least is the inherit cryptic commands when using it on the iSeries. Our most recent experience was with the EzEmail product, and setting up the conditions for emailing our PO's was quite challenging. Although I have detailed notes and screen shots, any modifications to the conditions will again be challenging.

Overall my experience with ACOM is good and I've had positive results

Oct 19, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, search features, minimal amount of down time problems. The ability to make certain changes such as PO number after an invoice is approved is a plus. Being able to use multiple criteria options in the search function makes finding invoices and / or PO's very easy. Seeing all of the approval process when checking on an invoice helps in determining where in the approval process an invoice is.

Cons: Not being able to index by multiple columns, ie by date and invoice number or date and location can sometimes be a problem. There are times that I need to search for a range of invoices over a specific period of time and then want this sorted by the date of the invoice and the location and I am not able to do this. Also having a feature to export all of the invoices in a specific sort to Excel would be a nice feature to have. There are times that I need a total amount of expenses on a PO for a location and I have to copy and past the data into Excel so I can have Excel sort by the PO number and give me a subtotal for each PO. Have an export function would make this easier to do.

Overall: Ease of invoice approval by multiple people in our organization. The ability to visually see an invoice that enters our AP software.

We have been using ACOM for over 10 years and have been pleased with both the product and support.

Nov 09, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The biggest pro is that the product is very easy to use and most functions can be started using the documentation. When there are issues, the support staff have been great to work with. I also love the flexibility to move information around when needed. We are a multi-bank company and sometimes the information received from our core system is different from bank to bank. Acom allows us to compensate for those differences so the customer is getting the same finished product regardless of which bank they deal with. We also have used the check printing software and hardware that has made getting checks printed and sent out to customers very easily and also use the email feature for some of our documents helping us reduce printing costs. All products have been great and easy to use.

Cons: I have had some issues with the EZ designer product. At times when i edit an existing form and send back to the AS400, it puts extra spaces between some of the words.

Overall: Time saved using the automated parts of the software and money saved as well when using the email function to send reports to customers.

Everyone I have talked to at ACOM has been easy to work with. The software does it's job

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Your customer service department is one of my favorite to call. They take their time to answer all of my questions. They have never made me feel like the questions I have are wasting their time. Thanks you. The software is fairly simple to use forms are easy to create. EzDesigner Pro does a great job of duplicating what is printed and works well.

Cons: My biggest complaint would be when I was required to buy EZDesigner Pro while paying maintenance on the previous version. I think that should have been an upgrade on maintenance not a repurchase. As for the ezDoc software, the most helpful change would be the ability to start print spools from a specific page #. One of my most common examples would be when we are printing a group of forms/checks and we have a printer issue I must restart from the beginning each time. A few weeks ago I printed 140 check 4 times just to get the last 10. Also it would be nice if I could create files in the Tiff format, my need for this may be going away.

Overall: Creation of forms and PDF documents

Our company have been using many of ACOM products and we are very happy with the results.

Oct 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The products are easy to use and learn therefore training our IT team is always achieved.

The number one quality ACOM has brought to our company is the outstanding support team. Especially the team leader which have not only treated each incident with the utmost attention but also displayed vast technical knowledge. On numerous occasions I have the privilege to work with him to resolve complex business requirements by contacting him which there were always time for our IT team. ACOM professional service is also an option for us to fast path some of our business requirements.

Cons: With one incident the ACOM software showed some incomparability when we upgraded our operating system which was a big headache but eventually resolved with the ACOM support team.

The Dashboard page of the ACOM software showed some malfunctions which continue to exist.

There may be a patch/fix for this but we have never applied.

Overall: The software fulfilled the Business requirements for our company.

Great customer support experience

Dec 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software handles all of our forms and check printing needs. It is all customizable and easy to change a form or check when necessary. However, the thing I like the most is the customer support. They are great to work with, professional and very knowledgeable.

Cons: Well, I really have to search for an answer to this but I guess I'd have to answer that if you are not trained on the system (I know bits and pieces, but I am not the administrator) it's not entirely intuitive when you have a problem with having to re-print something or you're having trouble with a printer. It always seems to be that whenever the Administrator who knows the system like the back of his hand, is out on vacation; there's a problem with a printer jam or hardware issue and I have to figure out what to do to recover the printing of a form or a check run. However, that being said, their customer support is always ready to help when you need it.

Overall: We save on having to have pre-printed checks and forms.

We have been very happy with AP automation for the last 10 years. It was easy to setup and use.

Jan 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are a company that has 10 subsidiaries and what we liked best was the ability to use a different checkbook for each entity. This allows us to keep track of what we re printing for each and to allocate costs accordingly. AP automation was easy to set up and we have not had any issues to with the software in the ten years we have been using the product. I also love the audit log. It helps us ensure that all check printing is legitimate and protects us from any possibility of fraud. The reprint function, in case of any hardware issues, is another tool that has saved us time and is also very easy to use.

Cons: When reprinting the checks, it would be nice to also have the option the reprint the whole file as opposed to having to select each individual check. While it is nice to print individual checks, sometimes you need to reprint the whole file, usually when there is an issue with the MICR cartridge.

We have been using the ACOM EZPrint software for 10+ years. Very low maintenance system.

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The system was already in place when I started with the company 12 years ago so I wasn't involved with the initial setup of the software package. It is one of the lowest maintenance software packages that we have. The only times I have to do anything is to change the signatures on the checks or perhaps change the 1099 forms. I don't have to do anything for the normal day to day operations that use the EZPrint application.

Cons: Since we upgraded software a few years ago I haven't had to make any changes to any checks or forms but the last upgrade changed the way we have to do our changes. It was switching to a more online system for changes so I have zero experience doing that. So when we do need to change the forms I know I'll have to contact the ACOM help desk to go thru the change process. Some type of online training would be very helpful in this regard and I haven't seen anything from ACOM about that.

My experience with ACOM has been great overall. Designer is simple and support is excellent.

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The EZDesigner interface makes forms design simple but the product also allows me to use the original green screen interface to manage quick form edits. The product is very full featured and integrates easily with my OS400 based applications. I've had trouble creating very specialized functions on a few of my forms but the support staff has always quickly assisted me in finding a solution to fit my needs.

Cons: I've used other forms design packages in the past and I can honestly say that there aren't many cons. The address book maintenance functions seem to be green screen only and are a little clunky. Some of the other special function setup is also green screen only.

Overall: Easily the best forms package for the IBMI I've used. Simple form design and management with enough power to handle a lot of specialized tasks.

ACOM has helped us completely streamline our Receiving / Invoice Approval / AP Process

Oct 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ACOM has helped us streamline our receiving process so that our inventory levels at our multiple locations are updated much more quickly and efficiently.

Our system is now almost completely paperless.

Its very easy to look up and review documents from months or weeks ago.

All of our receivers and invoices are stored conveniently in one location.

Invoices from vendors can be uploaded to the system immediately from emailed documents. Everyone in the company now has access to look up and research past receipts and invoices.

We can keep track easily of invoices waiting to be approved for payment.

ACOM has been extremely helpful and responsive in helping us customize the software to work with our business.

Customer service and the response is outstanding.

It started out as a good product but has become better and better with the last few upgrades.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to create and review checks with ease. The process of having ACOM make logo and signature modifications to our checks has become faster and more efficient with the latest upgrades, which is important with a company of our size . The Positive Pay module is great, as it has enabled us to reduce the risk of fraud at the bank.

Cons: The only con that I had, which has now been resolved with the latest upgrade, was the long response time it took when performing tasks, especially editing a checkbook. We're happy campers now.

Overall: Being able to create checks immediately to replace lost checks from our weekly payroll process and requests from Human Resources.

This has been a long process. We have had to have several changes to make the program work for us.

Dec 06, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: With having 2 offices and being 2 hours apart this software has helped with the amount of invoices that we have to mail back and forth or email back and forth to get approvals. It is nice that invoices are now available to easily access for approvers even after the invoices have been paid. The software has helped cut down on the amount of paper we use and the amount of printing we have to do. One of the customer rep has been great, anytime we have needed something he has been readily available and if he was not going to be available, he made sure to let us know.

Cons: For the entire process to work, there are several pieces of software that our ap clerks have to access which causes a lot of confusion. There are a TON of steps and they have complained about the number of clicks they have to do to complete an invoice. I feel like there are several normal accounting practices that we had to have, the customer rep change the program to make work for. We have had to have about 4 different workflows created since the beginning, it doesn't seem to be an easy way to make changes to the workflows. Sometimes I feel like we will never be independent with this software, although it has been getting better. Our approvers have also complained about the number of clicks they have to see all the pieces (PO, invoice, and packing slip) we had to have a custom button/view built so that approvers only have to click on the button and see all the pieces, which they now love. This should be standard! I feel as if this software would be better suited for a smaller company, the Iowa Select has too many invoices and too many approvers for what this software was originally designed. I would have given more stars if the program started out what it is now after we had the customer rep make all the changes.

Great . We would not have had ACH payments as fast as we did with this software.

Feb 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works with no issues. We had custom development and they were great to work with. The ACH works great and printing of checks works very well. Was able to move to standard forms and not preprinted checks any more. Check printing has been reduced by 85% due to ACH payments. The software is saving us money. The email remittance is also a plus.

Cons: We had to write some programs to move files around on our own from ACOM to our Corporate systems. That was not major problem and that has been working with no issues also.

Overall: ACH payments, check printing, email remittance, they also built custom process for us for the bank file.

My company has used ACOM for AP automation for at least 12 years. It's been a big help.

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to implement and use. Of particular importance to us has been the guarantee that the plain paper checks will be acceptable to any bank. We had to have their assistance one time with one bank and the outcome was what we wanted - they accepted our checks. Support for the product has been great over the years but it's not often that we need to use it, another good thing.

Cons: The Webview product has on occasion scrambled a PC as it makes environment variable entries. It's a nuisance but now that I know it can happen I'm careful when I do a Java update (Webview uses Apache Tomcat).

The application is working great for us. It allows us to enforce/track our AP approval workflow

Nov 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Allows us to easily enforce our AP invoice approval workflow. It's easy to change when approver employees are replaced and it can easily be customized to meet our approval requirements, even at the GL account level. Product support is excellent. Very responsive.

Cons: It takes some time to become familiar with the administrative and troubleshooting side of the product. However, ACOM provides excellent support and gets back to us quickly for assistance.

Overall: Saves staff time for processing AP invoices for payment. Ensures/enforces that approval workflow is being followed. Support for the product has been over the top.

Acom EZPay is integrated with the Sungard program that we use for a/p to produce cheques.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Although I am not "administrator", it seems that it is easy to manage when it comes to changing signatures around. The manual cheque process is a breeze and comes in handy when there is a rush payment required.

Cons: I don't like the cost to replace the USB drive when new/different signatures are needed or the length of time it takes to get a new one due to ACOM's location. Our company has gone through many changes in signatories in the past several years and many times we have had to hold off issuing payments while awaiting a new USB. I realize this is out of ACOM's control.

My experience with Alex has always been positive and helpful with any questions or problems I had!

Oct 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how it tracks the different stages of an invoice and who it sits with. This is very helpful because we always have questions about the stages of the invoices and where they are in the system. I also like how you can see when an invoice is past due and when it was exported. This makes payment research easier as well. The process of removing an invoice from the Acom system is also fairly simple with few steps which speeds up processing time.

Cons: There have been occasions when invoices have gotten lost in the system and not exported however we were unaware. This has been my only true negative experience with the Acom system.

Overall: Quicker payment processes, AP research has become easier, timeliness of invoice processing has improved.

If work with Zachary Pitts a couple of times and everytime he has been very helpful.

Nov 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use only the forms product and it has worked from day one with no issues even after Zachary did the upgrade everything worked fine from the start.

Cons: No much here to say. It works great for us. Like I said with the Pros these has work since we install it and it has not given us any problems. Zachary is always very helpful when I reach out to him and get a quick response. So I would recommend this product to others which I have done several times. Maybe in the future we may look to use some of the other features that ACOM offers, but for now this has been the best .

Easy to use

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple interface; yet powerful for most end users. Single sign on through Sage makes it less to manage as well.

Cons: Could use a more modern/updated face lift for the front end GUI that the end users. Would like to see an easy way to import things in bulk - without having to add through the front end GUI in order to associate it to a sales order.

Overall: I don't use it daily - but from what I hear it's flexible in the sense you can use it from our ERP, or we can use the standard web based front end without having to go through the ERP. Additionally it's very straight forward - and requires very little training during on-boarding.

They have the best customer support bar-none; I love the GUI interface & still love the Green Screen

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That is versatile and each of my 110 customers can have different designs, printing options, and the customer support is fantastic in case I run into issues with anything.

Cons: That I don't know enough about how sets & groups work, which is because I don't have time to research/learn it. I also (as a senior iSeries Developer myself) get lost trying to figure out ACOM error messages/figuring out program messages because ACOM doesn't create job logs as a general rule.

Overall: Great Checks & Forms for my 110 customers for their Vehicle Auctions, with easy design & interface to our software & data.

There may be some things that could be improved on but overall I think the program is top notched!

Oct 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of linking to our other software.. This is a vital part of our work flow, connecting an invoice to a purchase order... Much more efficient than a manual entry..

Cons: The speed in which it operates... It's fast, but we do live in the microwave age... Also I understand there are things that can be done to increase the speed...

Overall: Saves time and man power on matching Invoices to Purchases Orders, Sends duplicates to a specific place to be reviewed.. Creates an accountability log of users.. Keeps entries in order of alphabetically and numerical.. Keeps track of distributions for specific entries..

Both maintain and use this software for forms and email

Apr 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Handles system reports easily after initial set up. We have only used this on an iSeries so I'm not sure how it would work in other environments. The set up can be a little confusing when laying out a form. The email portion gives some good basic functionality.

Cons: We were not able to use the client software for developing our forms. This is not a fault of the software but our internal resources. What this required was going through the older interface to create the forms.

Overall: It performed well for our environment and was fairly transparent to the users.

My experience with the software overall has been good.. With customer support have extremely good

Oct 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The capability to move things around and align/adjust the placement of data on the from based on our needs is definitely a plus

The ability to create copies of the main form and tailor the form to meet the needs of our internal customer so the form is not a cookie cutter is also a plus for this software

Cons: Making changes to the form is not very easy. It is difficult to determine where the output would be on the form. For instance making changes on the HTEXT or TEXT line and figuring out the across and down number, is not easy.

Good software and easy to used

Nov 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software allowed you to designed your own form to map to produce any type of document, and able to create a PDF to email or fax to customers, which reduce cost of printing document then mail out.

Cons: At our company, we are only able to produce document in back and white including images and logos when using software after merging. Not sure that we are able to create form to merge to produce images and logos in colors.

Overall: As a AS/400 programmer, I am able to created programs to embedded merge commands to produce document like invoices then email or fax to customers

Works great for most part but has small issues that do not get fixed.

Oct 18, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Integration with Sage MAS and web functionality are the two selling points. i also like how complex you can make the workflow as this is a major plus for our company.

Cons: The issues that do not get resolved like credit memo processing and lack of use tax integration with Sage MAS to accrue use tax on invoices. I also feel that it needs an app for smartphones and tablets to allow approval by those in the field more easily, as well as a remote capture ability to take pictures and upload from smartphone.

Overall: Paperless accounts payable.

Effective, Reliable, Easy to use and understand

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable. In small shops, the best software is the one where you set it up and forget about it. It just keeps working without the need for being maitenanced. Acom does just that. When the time comes to ask a question, response time is typically well within 30 minutes. Tech support has always been courteous and very knowledgeable.

Cons: Can't say I have any dislikes. I would like to do more with the overlays but there just isn't enough time in my day to get into it.

Overall: More professional presentation of invoices and A/P checks.

The software works with our outdated Oracle JDE World A7.3 Software running on an IBM I-Series.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to use with seamless integration with the I -Series spool files. The newer releases store and access the forms from the IBM I-Series so there is no need to store forms on a PC or Server.

Cons: Once ACOM transforms a form, it loses the original user ID which makes tracking back jobs to users difficult. We have had 2 instances in the last 6 months where ACOM decided to multiply in our corporate logo in size and wreak havoc on the forms/printers. I had to go into each form and reduce the size of the logo.

Easy to use, fast and simple.

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Allows us to process all of our forms and send them out via fax, email, or print. We process all of our forms, checks, invoices, BOL's, etc. through ACOM. We also have EZCM which allows us to archive any of the forms that we need for later review.

Cons: I wish that we could develope our own forms or make modifications to them without need to contact support. Since we work with XML's we have to pay for every change if we add any new field to the XML.

Overall: Easy simple to use software that allowed us to email our forms to our customers.

I 'self taught' myself on the ACOM software, and it was a good learning experience

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I use EzDocs, EzPaymanager, and EzPro Designer and I like how, well - supportive support is when I have questions and I also like the ease of use. The upgrades from the site are explained well in the upgrade docs available there, and the green screen software version is intuitive - easy to learn and use. It works for all the various spooled file conversion I use it on - and the documentation is very helpful.

Overall: We get nice overlays for spooled files that can be customized to look very professional.

Excellent product for building your different styles of letterhead

Oct 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The functionality of the product. The ease of doing an upgrade. Once everything is set up, this product runs like a well oiled machine. Is very easy to create a new form/outq/printer and put into operation within 15 mins.

Cons: The limited list of new printers available. That is a try one until you get the results you need. Have found out that the HP9000 is best for the Toshibas that I have set up.

Overall: Biggest benefit is to be able to provide the company with a new form in a very short time.

This product brought our organization from the stone age of dot matrix printing to the 21st century.

Nov 01, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The end result of our very professional and customized forms. Prior to ACOM we were still printing using dot matrix (pre-printed) forms.

Cons: Required assistance to get started (not a big deal). The amount of time required (rare) when an outque has to be restarted. Currently this can be as long as 5 minutes. For us it's usually overnight and does not attract much attention.

Overall: Clean, professional, and customized forms. Our company has done many things to stay up to date and this played a major part.

Capterra loader

Acom Check printing software has done a very good job for us for over 20 years.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Reliable, Secure, Easy to understand and use, Knowledgeable, professional and friendly technical support.

Cons: It would help Acom keep customers who are downsizing and gain customers who are small businesses, if they had scale-able or progressive pricing based on use. That way loyal customers who are downsizing , can still afford the product, and small business customers could afford the product.

Overall: Great looking laser printed checks using blank check stock and secured digital signatures.

We currently just use it to archive documents and that functionality is working well.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is reliable. It gives our end user a method to look at the following documents as they were when they were sent out - PO, invoices, picking tickets, packing slips. It is an automated process that archive these documents. We can make these documents available through our website.

Cons: I think we have an issue purging old documents but that may be a version issue we have not addressed.

Overall: We have an audit trail of exactly what the documents look like when they were sent out.

Capterra loader

Great Software.

Oct 23, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It does everything I need it to do. When I was looking to do some folder monitoring for PDF's a couple of years after the initial purchase, I was pleasantly surprised that it had the capability to do exactly what I needed. That versatility has made our investment in the product well worth the money.

Cons: Sometimes it is difficult to find exactly what you are looking for if you have not been into the administration function in some time.

Capterra loader

We use ACOM software to print our checks. The software works very well and has performed flawlessly

Nov 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has all features you would need to print a check with or without a stub. We use it to print checks with different accounts and banks.

Cons: We don't have the GUI designer, that's why I gave 4 stars for ease of use. With the GUI designer (which I have seen demos of) it would be 5 stars.

Overall: Check printing automation and flexibility. Don't have to change paper stock. Laser print multiple accounts on check paper stock. Prints entire check with boxes, magnetic inc MICR etc. no pre printed stock needed.

Software permits us to process jobs quickly and utilize resources efficiently.

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, setup and maintenance. Once software has been setup, use is without issue and allows work to take place without worrying about problems.

Cons: The only con that I can think of and probably from my lack of using the product and not understanding how it is constructed. Seems that vendor has to make changes to the images that the company uses. Again, probably from lack of actual use.

Overall: Process from printing AP checks and the payroll work without issue.

Software works great and is easily adaptable to our uses.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Functions easily and has some great built-in security features. Serves our purposes and allows us to adapt new processes quickly.

Cons: Would like to see a native WUI interface. I've created some basic web based reprint capabilities to allow users to reprint when necessary. Working on some enhancements to it to eliminate the need for engaging higher level support personnel, while incorporating our internal approval processes.

Ties in very well with Emailing Programs it ahs been fantastic

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Easy to create new forms. The graphical forms are easy to tie into our core programs.

We can set it up to run from a file data or pull from Spoolfiles.

Cons: You need to buy an entire developers package to get the Image Upload tool. We don't use the PC driven developers tool but we need to upload Logo's and other images.

Overall: Took us from sending out bland paper work to very nice graphical attachments to faxes or Emails.

Company implemented use of Acom software several years ago little effort and has worked very well.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The Acom software integrated easily with our existing ERP system and has worked almost flawlessly for the years we've had in use. We're able to print on blank check stock which helps by not having to maintain a check number log for audit as well as lessened security for the blank stock versus pre-printed as there is no account number, name, etc.

Cons: Cost, since it isn't free! Otherwise, the least favorite is: duplicate copy prints on the same printer using plain copy paper but with the same magnetic toner as required for the checks; magnetic toner is, of course, more expensive but the toner cartridge still lasts a very long time, around a year for us.

Overall: The check printing process is much easier than before and saves time. We also feel that it's helpful in fraud prevention.

ACOM has always been an easy answer for our complicated questions.

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very easy to use, lots of set-it and forget-it features that make our lives simple and convenient. Support is filled with experts who truly understand their software and resolve any challenges immediately.

Cons: It tends to be a bit pricey but sometimes you get what you pay for. And for the importance of this software within our organization, we need a stable and dependable product.

Easy to use even for users with IT knowledge

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Our users needed just one time training. No questions asked after that. Smooth upgrade. Stable and reliable software

Cons: When users leave the company, we don't have an option to deactivate their license and install the client on the new user's laptop. we are contacting ACOM support to de active it.

Overall: Check Printing made easy. There are lot other features in this software but for now we are using it for Check printing

Capterra loader

I maintain the forms that we use to from our AS400

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's trouble-free for me as the administrator for the most part. I have found their support to be top-notch, always getting a very fast response and satisfactory resolution by their experienced techs.

Cons: I'm hard pressed to think of something I don't like, other than the unavoidable dealing with the manipulations of various items on a form which are a part of any layout and design software

This office finds the software easy to use and administer.

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The workings of the software is transparent to the user. The software is easy to implement. To automate daily functions and to merge the software functions into existing software is a breeze.

Cons: I think the forms and check design PC editor could be friendlier to use. A search function is really needed in the PC Editor.

Overall: Laser printing checks. Standardization and automation of forms printing.

Easy to create forms, download, print & Merge forms and its very simple and user friendly.

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Designing forms and it is very easy to start and stop auto merges, create groups and also easy to create distribution lists. Troy corporation is heavily using ACOM and appreciates ACOM support team. I never had any issue with the software except periodic license updates. I recommend this software to each and every organization that are big time into using forms.

Acom software works great for what we need it to do

Oct 17, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once setup, there is very little maintenance. It just works. It merges our text files from our AS400 system and produces great looking output with labels and data values taken from the legacy AS400 application.

Cons: We haven't been able to use the gui form editor due to an issue with FTP. Limited support for new printers.

Overall: Great looking forms that work efficiently and reliably.

Software works as advertised and tech support is great.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Anytime I have a question, concern or issue their tech support is not afraid to spend hours with me if needed to satisfy my needs. They go beyond what most tech support is willing to do.

Cons: It doesn't do everything we need - would be nice if it handled converting spool files to excel format.

Overall: Savings in wasted printing, customer satisfaction, easing our in house staff's job

ACOM review

Apr 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Extremely powerful tool for making presentable reports and printouts. It adds the capability of making visually pleasing reports from a iSeries platform

Cons: The documentation could be a little bit better to make starting out simpler. To go with that trying to find information about any errors can be difficult.

Overall: Added much needed abilities to the iSeries platform

The software works as advertised. The customer support is excellent.

Dec 28, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Ease of form creation and maintenance. Dependability of the product. Customer support is outstanding.

Cons: Learning curve is cumbersome in the beginning. You make so few changes to the forms, it can be difficult to stay current with your knowledge base. However, the Least Thing I Like is being forced to type 100 characters.

Overall: takes care of all my special forms needs

It is easier to use. Self explanatory.

Dec 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is easy to use. Lots of extras that I was not aware of. Easy to access different options. Easy to navigate through it.

Cons: It is very slow clicking from one checkbook to another. I believe it is because it needs to be purged and the information stored. It takes a least about a minute to change checkbooks.

Overall: Easier to use and navigate through it. Enjoy using it.

Capterra loader

A successful project implementation. Very easy to configure and implement in a short time.

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: The software was very configurable which gave us a lot of flexibility to to meet the business requirements. Setup and overall security was very easy from an administration standpoint. User found the system easy to navigate and work with with a relatively short learning curve.

Cons: Are only issue was determining how to meet are segregation of duties requirement by limiting menu options. The software was designed to allow the same person to both manage the checkbook/user list and also authorize the ACH transaction. This was not possible in our environment so we worked with ACOM on a solution.

Overall: Quick implementation of ACH which was a driving requirement from our Corporate parent. Easy implementation and usage.

its been very positive each time we have to contact support

Oct 27, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that the software is customizable to our unique environment. We encountered some issues in the beginning. I like that we are able to contact the same person that helped us implement the software from the beginning for any issues that may come up.

Cons: I wish the software can be accessed over the web. I feel it can also

use some more reporting feature. the initial training does not seem to be as user friendly but after sometime I guess it was just a matter getting accustomed to.

Great program!!!

Oct 24, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software is very user friendly. There is an ease in maneuvering the system. The approval process for submitting invoices is great.

Cons: The only negative is that attachments in another software that is imported from ACOM only has a viewing span of 5 years. When doing research for extended history, the attachments are not available.

I personally have had no problems with Acom.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. The cross over between Acom and Infinium seem to work well together. Our check writer is 11-12 years old and have had no problems.

Cons: I truly cannot think of anything that I don't like. Our check writer is 11-12 years old and have had no problems.

Overall: Ease of use

Long term vendor to the IBM midrange community with knowledgeable staff and great service.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it provides the results needed for forms and checks. Support is available when needed. Effort required to set it up and configure it for use is reasonable.

Overall: Forms design and document printing on our iSeries systems for invoices, statements, requisitions, packing slips, and shipping documents.

Secured printing of vendor checks.

ACOM has been really easy to learn and set up. Customer service is amazing too.

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: IT's a set and forget software. Once it's properly installed and set up you won't have to worry about it at all. It's hardly an issue, and if there's one is usually really simple to fix.

Cons: Check print configuration has to be done manually, so it can take a few tries before getting it right.

EZCM Works will for basic A/P Functions.

Nov 10, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The fact that there is an audit trail of an invoice. It provides accountability for both A/P employees and Approvers. While usually very timely some custom programing is available. Works well for basic document storage

Cons: In our situation it only works for basic A/P functions - does not accommodate Purchase orders, optional fields (without custom programing) and other typical A/P Functions in our software. No Reporting capability without custom development. Not fully integrated Accounting Software. Approval process is too time consuming. Custom programing is limited or not welcomed - I have provided a lot of feedback over the years on features that would streamline process without any progress.

Needs a lot of updating to user functions to streamline the approval process. Upgrades are not clean and leaves old version invoices inaccessible/non-editable or not available without logging into older versions. Customer support can be slow to respond at times.

Overall: Easy access to paid invoices, Accountability, Audit Trail,

Superior product, excellent customer service.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simplified our AP and Payment system while strengthening our controls, better accessibility to documents for audit, can use anywhere on any computer. Payments streamlined.

Cons: Due to limitations of our own ERP system we are still working to take full advantage of some features.

Very Good Product and Software.

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and reliability - the product is crucial to our shipping product and reliability is important.

Cons: Lack of Better GUI Interfaces. It is hard to maintain old Labels as I have to make changes in the old green screen.

Overall: Proper Shipping to our customers as they require their own label.

Ever since we acquired ACOM we have not had any serious problems

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What we like the most about this software is that it is user friendly and it is rare for us to have any problems. We use this for purchase orders and all checks.

Cons: We reprint checks, however this my be due to the proprietary software that is used in conjunction with ACOM

In the 9 years that I have been using the ACOM product, I have never experienced any issues.

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The EZ-Designer is intuitive and allows us to make modifications to our forms seamlessly. A great feature of the system is that all of the forms are located on the server which allows for easy access.

Overall: The software allows us to easily update our forms to suit our business needs.

We have used the ACOM suite of products for many years. We depend have had a great experience.

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Acom software is very reliable and robust. We can always count on the product seamlessly working to reliably produce our forms.

Cons: The only thing that can be updated is the interface. Currently it is text based and an option to have a web based solution would be nice.

The software works well. Support is good.

Nov 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It runs on the IBMi and is easy to administer. This is a solid solution that has served our company for many years.

Cons: We did not purchase the PC client to design forms. Designing forms and labels in green screen, while not difficult, consumes more time than is optimal.

Very good. User friendly. Great support team

Oct 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Various options to do lookups (dollar amount, vendor number, invoice number, etc.) Very helpful when preparing accruals for month end close.

Cons: The software does not handle intercompany transactions. Invoices with line items for multiple companies can not be posted.

works good in the background

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Helps cut down on paper and creates digital copies. Does all the work in the back ground. Easy to use menues

Cons: I really have no Cons other then having to setup the individual printers on our system. would be easier just to be able to print to a device already set up .

Customer was very responsive and knowledgeable as usual.

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use software. Excellent customer support staff. Software is very flexible as far as output options.

Cons: I wish the form set could contain more than 25 forms. I wish that the software upgrades were easier to do.

Overall: We use this software for form and check printing.

ACOM software is a workhorse. We've used it day in and day out for almost 20 years.

Oct 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ACOM software just runs. The only time I need to touch it is to make adjustments to my forms. Customer service is top notch as well.

Cons: The process of designing a form can be a little tricky in the beginning, but once you've done a few it becomes intuitive.

Acom software is reliable and flexible. Their support is by far the best of any vendor.

Nov 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Flexible to attack any printing or emailing needs. Easy for users to monitor the email process. Integrates directly to our JD Edwards databases.

Cons: The web interface could be improved to provide more of the features accessible from the iseries interface.

Ease of use

Nov 29, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: After installation it is easy to administer and use. Adding our own graphics to the forms helps associate the client to the company.

Cons: It was hard to install and configure but once that was done there hasn't been an issue since that time.

Good Product

Jan 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Use product every day without issue. Very easy to set up and use. Every upgrade makes functionality better.

Cons: Connection with the server at times can be quirky. Deleting items is too easy and need to take extreme care when doing it.

Capterra loader

Does what we need - not a lot of frills, little rough around the edges, but great support.

Oct 24, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Cost is excellent. Support team is excellent. Does what it says it is going to do. Super reliable, no "surprises", no unexpected issues. Just solid software.

Cons: Ease of use is lacking. The basics are OK, but very Web 1.0. Interface needs to modernize, search needs to be MUCH easier. Lacks a lot of polish.

Overall: quit filing and storing and matching documents. getting mid level managers involved in invoice approval

Capterra loader

Very User Friendly

Oct 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to get approvals electronically vs manually like we used to. It is also easy to see invoice copies fast!

Cons: It is a little bit of duplicate work, verifying information in readsoft then having to view it again in EZ.

Overall: Automation

Reliable

Apr 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most that Acom software has been very stable. Once set up that soft ware has been very reliable.

Cons: Set up can be a little complicated, which can be expected for software used in conjunction with an ERP sytem.

This program helps us with document storage & our AP process.

Oct 24, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that, from an AP perspective, I can view my invoices from anywhere and I don't have to have the invoices in front of me. I like the search feature when coding invoices as well as when searching for specific invoices.

Cons: It took us some time to figure out the search feature when looking for invoices. When entering AP invoices with multiple lines of GL code, it takes the system time to process and actually makes entering invoices a longer process.

Overall: All of our invoices, and contracts are in one place. It makes it easier to search for them.

Good service, good product. Straight forward implementation

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of administration. Software does precisely as intended and very little time is lost troubleshooting

Cons: No immediate cons come to mind. As previously stated, does exactly what is expected, intended and advertised.

Awesome Customer Service

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and straight forward check writing. I can have various check books/checking accounts. I like the customer service support, they are always kind and helpful.

Cons: That I am unable to choose one particular check to run. Check batches work 99.9% of the time but on occasion would like the ability and ease to run i check

Overall: Easy Check writing and great support

One of the customer rep's knowledge of ACOM products is outstanding and has made my learning experience easy.

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The EZPaysuite contains many task within one program. The program allows for add ons and are all compatible.

Overall: I am very happy with this program and I have not used another similiar program to make comparisons.

Implementation was straight forward. Tech Support was good. Product performs as our needs require.

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: After implementation, Product seems to be self sufficient. Seldom there are issues and if it were they were quickly resolved by a combination of our IT staff and/or Tech Support.

Capterra loader

I personally don't use ACOM too often. I only enter it adjustments need to be made for check forms.

Apr 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I don't have a lot of experience with it. I only use it if somethign needs to be changed on the check form. For the post part its easy to figure out. Tech support is very helpful for the issues I need assistance with.

Cons: I don't like that it's "green screen". However, I'm not sure if there is a GUI interface to it. The green screen is just not as easy for me to use than what a GUI interface would be.

Overall: I was able to easily change the check form. Tech support was helpful. I don't really use it other than when a form needs updated, which is about every five years...so I don't have a lot of experience with it.

I have been using this product for many years with no issues.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to install, documentation and functionality are very good. The products are very intuitive.

Overall: Mostly form printing and emailing automation.

For the most part we have been very happy with the software.

May 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease of creating professional looking forms out of IBM AS 400 documents. Also the ability to Email copies of created documents to cut down on printing out all documents.

Cons: The amount of time it takes to implement a change in the software. twice I brought up a deficiency in the software and I was told it a request would be submitted to correct it but the problem would not be fixed till the next release. One time it was right after a release so had to wait over 6 months to correct it.

I have no complaints about my software.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has been easy to use and makes my check printing effortless. I have not had to do much trouble shooting only get service on the printer I use the software for.

Overall: The software allows me to keep up with the constant and ever changing demands associated with processing payments timely with the least amount of errors.

Fairly user friendly interface.

Nov 13, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Our users who process checks like the shortcuts on top of the interface for processing &/or reprinting checks.

Cons: Less steps to get to the step of printing the checks.

Default the most recent dated batch of checks to the top of the list.

It seems to take a long time for the application to open and initialize.

We had a situation where the user intended to reset one check to reprint, but accidentally reset the batch. An option to set the batch back to processed would be helpful.

It is easy to use and reliable.

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to use. As we print checks daily for different entities, it is important that it be easy to use.

Cons: The software is more complicated and has additional capabilities that we do not use. The sophistication of the software made it more complicated to install.

Very Positive

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface between the different packages , the ease of retrieving information and reports. The navigation screen

No issues to report, runs fine

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: No Issues, runs without any issues to report and we have not had any problems that I have needed to contact support.

Working with ACOM has been great - software could use some updates to the UI to help with ease ofuse

Oct 25, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That I can have invoices routed to managers for approval. All documents stored in one place.

Cons: The workflow updates. It is impossible for me to self manage our workflow with out getting someone involved from ACOM. It takes a long time to set up a work flow and if we have changes to budgetary approvals - a workflow needs to be changed and most of the time it is not just switching a person - but changing the workflow all together. Would also like it to be easier to upload items into the correct folders. There are many steps that have to be made to upload.

Also - on the Process Flow page it would be nice to have more info about the invoice - IE. PO number, value, general description. This would aid approvers in the process and help expedite there approvals.

Capterra loader

We use ACOM software for printing our Payroll and A/P checks. It works. We never have issues.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, easy to set up, and extremely easy to support. I upgraded our ACOM software to Version 10.0.00 myself. It did not take long and I had no problems. I worked with ACOM to replace our two card readers with USB readers. It took no time at all. I also worked with ACOM when our company logo changed. We went back and forth a few times, but in the end it was exactly how we wanted it.

Overall: Easy to use, easy to set up, and extremely easy to support.

We are using the ACOM EZconnect, it works well

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact it runs without human intervention and the software works as designed.

We get 5010-837 files on a daily basis from CMS and the software automatically uploads the files

to the iSeries based on when it processes.

Cons: The maps are complicated, we let ACOM do the map modifications. We get 5010-837 files on a daily basis from CMS, when a change is required we engage ACOM to make the modifications as necessary.

Overall: Easy to use.

Ease of use, integrated with our accounting package easily

Oct 31, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of Use, integrated with our accounting package easily, easy multi-company usage can use any check stock

So far, we are very happy with our purchase. It is working the way we are using it for.

Oct 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Pretty straight-forward in using the software. Support is a call away and they have been very good.

We have had a good experience.

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily converts our splf to ACH and checks.

Can print manual checks and blank checks as needed.

Just discovered we can query Acom for manual checks to ensure we enter them in our system.

Cons: Support isn't always timely. Changes are not always timely as NACHA changes. Seems you are trying to move folks to your bill paying service and that is your only focus. Doubtful we will every go there.

Overall: Less check printing. Easily create an ACH file.

Decent job helping me setup the software several years ago. Training after the setup needed help.

Feb 24, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once setup the software runs well and is reliable. Support staff has been knowledgeable and easy to contact. Support has also followed up and made sure issues are taken care of.

Cons: Print routing to a remote print definition is not convenient. We don't have to change forms often, but when we do it isn't the easiest to do.

Overall: Gives me the ability to print checks to a laser printer vs. oki420.

ability to reprint duplicates and review the transactions.

The software is easy to install, configure, and use and does exactly what we need it to do.

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is pretty easy to learn and use. We can quickly train a new accounting person how to print checks and they can pick up how to do it fairly quickly. Also like the ability to allow certain users to only be allowed to do certain things with in the application.

Cons: If I had any complaints, it would be of a more updated GUI or updated feel to the application. It looks like the application is very old.

It's a great product

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy of use & upgrades are also very easy to install. I have done 3 upgrades since working with Aeropostale & every one worked just like planned. The users seem to like it & I am hardly every called to help them with issues. We there is a issue most times it is because of human error. Since I don't really use the product I can always seem to figure out what went wrong.

Overall: easy of installation

Capterra loader

Key software for our business

Nov 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ACOM is a straightforward and efficient application to use for all aspects of customer payments using both checks and EFT. It works very well with our Infor ERP system, letting us easily remap the system generated spool files to generate AP payments.

Cons: Some functions such as ACH and CPA (Canadian banks) have their features buried several menus deep which can make it challenging for the user to find

Very user friendly software

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it integrates well with our existing ERP and is a solution for our AP department to easily transport payments and attach key signatures to cheques at their convenience

Cons: The lack of ability to support file types outside of ACH and EFT. we had an issue for type IAT, but i did get this resolved from customer support

Overall: it supports our AP managers needs to produce schequers out of our ERP system and then upload to the banks.

From day one, one of the customer rep with ACOM has always made homeself available to help with any issue we've had.

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: How it's helped our company transition into a paperless system and how it's been able to work with another system that we're implementing in the invoicing department.

Cons: At the moment, I don't like the fact that someone still has to manually scan and save our invoices with the appropriate back up into ACOM. We are currently in the process of changing that.

The solution works for us and generally works as desired.

Oct 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to approve documents and move them along the review process. We can also make it available outside our organization so that is a plus for mobile users.

Cons: Tomcat requirement add an additional service that has failed in the past. It's just one more service to ensure it working properly. I wish admins could change notifications on the fly and make more admin related changes to the processes.