# Page 3 | AP Workflow Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is AP Workflow Automation the right Billing and Invoicing solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167772/AP-Automation/reviews --- AP Workflow Automation 4.5 (139) [View alternatives](https://www.capterra.com/p/167772/AP-Automation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of AP Workflow Automation ## Showing most helpful reviews Showing 51-75 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EG Emily G. AP Analyst Financial Services Used the software for: 1-2 years ### "My experience with Alex has always been positive and helpful with any questions or problems I had! " October 17, 2017 5.0 Quicker payment processes, AP research has become easier, timeliness of invoice processing has improved. Pros I like how it tracks the different stages of an invoice and who it sits with. This is very helpful because we always have questions about the stages of the invoices and where they are in the system. I also like how you can see when an invoice is past due and when it was exported. This makes payment research easier as well. The process of removing an invoice from the Acom system is also fairly simple with few steps which speeds up processing time. Cons There have been occasions when invoices have gotten lost in the system and not exported however we were unaware. This has been my only true negative experience with the Acom system. Review Source VR Verified Reviewer Customer Service Manager Consumer Goods Used the software for: 6-12 months ### "A software that automatically sends invoices and collects payments online? Yes please!" July 26, 2018 4.0 Pros There is no guess work, as long as you start with the correct information. Everything is set up to streamline your A/P needs! Cons Flipping back and forth between pages is a bit of annoyance, it can become tedious after a while. Would be great if that could be eliminated slightly. Review Source AL Angella L. Systems Analyst Used the software for: 2+ years ### "My experience with the software overall has been good.. With customer support have extremely good" October 18, 2017 4.0 Pros The capability to move things around and align/adjust the placement of data on the from based on our needs is definitely a plus The ability to create copies of the main form and tailor the form to meet the needs of our internal customer so the form is not a cookie cutter is also a plus for this software Cons Making changes to the form is not very easy. It is difficult to determine where the output would be on the form. For instance making changes on the HTEXT or TEXT line and figuring out the across and down number, is not easy. Review Source TC Timothy C. CFO Oil & Energy Used the software for: 2+ years ### "Works great for most part but has small issues that do not get fixed. " October 19, 2017 4.0 Paperless accounts payable. Pros Integration with Sage MAS and web functionality are the two selling points. i also like how complex you can make the workflow as this is a major plus for our company. Cons The issues that do not get resolved like credit memo processing and lack of use tax integration with Sage MAS to accrue use tax on invoices. I also feel that it needs an app for smartphones and tablets to allow approval by those in the field more easily, as well as a remote capture ability to take pictures and upload from smartphone. Review Source DT Dave T. Application Manager Used the software for: 2+ years ### "The software works with our outdated Oracle JDE World A7.3 Software running on an IBM I-Series." January 9, 2018 5.0 Pros The software is easy to use with seamless integration with the I -Series spool files. The newer releases store and access the forms from the IBM I-Series so there is no need to store forms on a PC or Server. Cons Once ACOM transforms a form, it loses the original user ID which makes tracking back jobs to users difficult. We have had 2 instances in the last 6 months where ACOM decided to multiply in our corporate logo in size and wreak havoc on the forms/printers. I had to go into each form and reduce the size of the logo. Review Source LS Larry S. iSeries Admin/EDI Analyst Automotive Used the software for: 2+ years ### "Effective, Reliable, Easy to use and understand" October 31, 2017 5.0 More professional presentation of invoices and A/P checks. Pros Reliable. In small shops, the best software is the one where you set it up and forget about it. It just keeps working without the need for being maitenanced. Acom does just that. When the time comes to ask a question, response time is typically well within 30 minutes. Tech support has always been courteous and very knowledgeable. Cons Can't say I have any dislikes. I would like to do more with the overlays but there just isn't enough time in my day to get into it. Review Source Chad B. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Reliable Solution!" November 21, 2017 4.0 Pros It just works! We never have to worry about system errors or other issues that may cause downtimes. Reliability is paramount in our business. Cons Nothing that stands out really. Maybe a few more notification features, but other than that, I have no recommendations. Review Source Mark Aloysius W. Sr. Programmer/Systems Analyst Used the software for: 2+ years ### "Very good product. " December 21, 2017 5.0 Cost benfits, ease of use, easily adaptable. Pros Once you learn how to use the software you realize thats its easy to use and easily adaptable to on-goin business needs. The Payables clerk has come across nothing that has stopped her from using the software as indicated. Review Source JW Joyce W. IT Specialist Law Practice Used the software for: 2+ years ### "Excellent product for building your different styles of letterhead" October 27, 2017 5.0 Biggest benefit is to be able to provide the company with a new form in a very short time. Pros The functionality of the product. The ease of doing an upgrade. Once everything is set up, this product runs like a well oiled machine. Is very easy to create a new form/outq/printer and put into operation within 15 mins. Cons The limited list of new printers available. That is a try one until you get the results you need. Have found out that the HP9000 is best for the Toshibas that I have set up. Review Source VR Verified Reviewer Accounting Supervisor Machinery Used the software for: 2+ years ### "Superior product, excellent customer service. " October 19, 2017 5.0 Pros Simplified our AP and Payment system while strengthening our controls, better accessibility to documents for audit, can use anywhere on any computer. Payments streamlined. Cons Due to limitations of our own ERP system we are still working to take full advantage of some features. Review Source DLM Douglas L M. IT Manager Used the software for: 2+ years ### "This product brought our organization from the stone age of dot matrix printing to the 21st century." November 1, 2017 5.0 Clean, professional, and customized forms. Our company has done many things to stay up to date and this played a major part. Pros The end result of our very professional and customized forms. Prior to ACOM we were still printing using dot matrix (pre-printed) forms. Cons Required assistance to get started (not a big deal). The amount of time required (rare) when an outque has to be restarted. Currently this can be as long as 5 minutes. For us it's usually overnight and does not attract much attention. Review Source JT John T. Systems Engineer - IBM Power Systems with IBM i Used the software for: 2+ years ### "Software works great and is easily adaptable to our uses." October 26, 2017 5.0 Pros Functions easily and has some great built-in security features. Serves our purposes and allows us to adapt new processes quickly. Cons Would like to see a native WUI interface. I've created some basic web based reprint capabilities to allow users to reprint when necessary. Working on some enhancements to it to eliminate the need for engaging higher level support personnel, while incorporating our internal approval processes. Review Source DS Dale S. Programmer Furniture Used the software for: 2+ years ### "Ties in very well with Emailing Programs it ahs been fantastic" November 15, 2017 5.0 Took us from sending out bland paper work to very nice graphical attachments to faxes or Emails. Pros Easy to use. Easy to create new forms. The graphical forms are easy to tie into our core programs. We can set it up to run from a file data or pull from Spoolfiles. Cons You need to buy an entire developers package to get the Image Upload tool. We don't use the PC driven developers tool but we need to upload Logo's and other images. Review Source DC Deborah C. Circuit Clerk Analyst Government Administration Used the software for: 2+ years ### "This office finds the software easy to use and administer. " October 30, 2017 5.0 Laser printing checks. Standardization and automation of forms printing. Pros The workings of the software is transparent to the user. The software is easy to implement. To automate daily functions and to merge the software functions into existing software is a breeze. Cons I think the forms and check design PC editor could be friendlier to use. A search function is really needed in the PC Editor. Review Source BN Barney N. Dir IT Tech Used the software for: 2+ years ### "Implementation was straight forward. Tech Support was good. Product performs as our needs require." January 10, 2018 5.0 Pros After implementation, Product seems to be self sufficient. Seldom there are issues and if it were they were quickly resolved by a combination of our IT staff and/or Tech Support. Review Source DO Debra O. Accounting Tech Non-Profit Organization Management Used the software for: 2+ years ### "We use this soft wear package for our Accounts Payable at first it was very hard to get use to. " October 20, 2017 3.0 Pros It's hard to answer this question to many steps to process one invoice when your processing 100/200 invoices a day. Cons 1st step for Accounts Payable is to scan all invoice's for payment. invoices scanned into Desktop tools key vendor information route it to the Cat and code the invoices for payment you have to go to 3 different sections to get one invoice paid. Review Source JZ Joe Z. Senior Systems Administrator Retail Used the software for: 2+ years ### "Acom software works great for what we need it to do" October 17, 2017 4.0 Great looking forms that work efficiently and reliably. Pros Once setup, there is very little maintenance. It just works. It merges our text files from our AS400 system and produces great looking output with labels and data values taken from the legacy AS400 application. Cons We haven't been able to use the gui form editor due to an issue with FTP. Limited support for new printers. Review Source KD Kenneth D. IT Manager Textiles Used the software for: 2+ years ### "The software works as advertised. The customer support is excellent." December 28, 2017 5.0 takes care of all my special forms needs Pros Ease of form creation and maintenance. Dependability of the product. Customer support is outstanding. Cons Learning curve is cumbersome in the beginning. You make so few changes to the forms, it can be difficult to stay current with your knowledge base. However, the Least Thing I Like is being forced to type 100 characters. Review Source MM Mercedes M. Accounting Operations Manager Accounting Used the software for: 2+ years ### "It is easier to use. Self explanatory. " December 7, 2017 4.0 Easier to use and navigate through it. Enjoy using it. Pros It is easy to use. Lots of extras that I was not aware of. Easy to access different options. Easy to navigate through it. Cons It is very slow clicking from one checkbook to another. I believe it is because it needs to be purged and the information stored. It takes a least about a minute to change checkbooks. Review Source JF Joseph F. Systems Developer Used the software for: 2+ years ### "ACOM review" April 27, 2018 4.0 Added much needed abilities to the iSeries platform Pros Extremely powerful tool for making presentable reports and printouts. It adds the capability of making visually pleasing reports from a iSeries platform Cons The documentation could be a little bit better to make starting out simpler. To go with that trying to find information about any errors can be difficult. Review Source AT Ashonta T. Accountant Health, Wellness and Fitness Used the software for: 2+ years ### "Great program!!!" October 24, 2017 4.0 Pros This software is very user friendly. There is an ease in maneuvering the system. The approval process for submitting invoices is great. Cons The only negative is that attachments in another software that is imported from ACOM only has a viewing span of 5 years. When doing research for extended history, the attachments are not available. Review Source CJ Cindy J. I.T. Support Automotive Used the software for: 2+ years ### "ACOM is nice for reformatting spooled files." November 14, 2017 3.0 Ability to change spooled file format and email in PDF. Pros Nice for reformatting spooled files and emailing the PDF output. Once a form is setup it is fairly easy to make minor changes. Cons Difficult to keep all forms in sync when making changes. It would be better if we didn't need to make separate forms for each email recipient. Review Source KS Kat S. Senior Accountant Hospitality Used the software for: 2+ years ### "I personally have had no problems with Acom." March 20, 2018 5.0 Ease of use Pros Easy to use. The cross over between Acom and Infinium seem to work well together. Our check writer is 11-12 years old and have had no problems. Cons I truly cannot think of anything that I don't like. Our check writer is 11-12 years old and have had no problems. Review Source TM Ted M. COO Automotive Used the software for: 2+ years ### "Software works for it's intended purpose.Indexing, scanning and retrieving documents is straightford" November 29, 2017 3.0 Eliminates need to store and retrieve paper documents. Multiple people can access the documents easily. Pros Relatively easy to use and works as intended for indexing and retrieving documents. Ismael has been very good at support when needed. Cons Lack of compatibility with other browsers. Constant issues with Java versions. Review Source CC Christopher C. Systems Administrator Used the software for: 2+ years ### "Mediocre, unintuitive software (EZPaySuite). Great support (if you find the right person)." November 9, 2017 3.0 Pros It runs and allows us to print checks. It runs and allows us to print checks. It runs and allows us to print checks. Cons Ugly interface, difficult to navigate settings. Crash prone when checkbook settings need to be changed. Definitely backup the database before modifying anything major. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.