# Page 2 | AP Workflow Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AP Workflow Automation the right Billing and Invoicing solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167772/AP-Automation/reviews --- AP Workflow Automation 4.5 (139) [View alternatives](https://www.capterra.com/p/167772/AP-Automation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AP Workflow Automation ## Showing most helpful reviews Showing 26-50 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Max E. Corporate I/S Manager Printing Used the software for: 2+ years ### "Easy to use, flexible, and great customer support" April 13, 2018 5.0 Emailing forms with overlays, easy to create overlays. Pros We purchased this software to replace another package we were using for our forms overlays. The graphic designer made laying out the overlays very easy. One things we wanted to do was to be able to email the forms that had overlays and this product did that. In addition we can modify the overlays via green screen or the graphic designer which is very useful. We also purchased the add on modules to do emailing of the form as well as create PDF's. EZeDocs is very powerful and we found new ways to use it that were not aware it could do. For example I was looking for a way to monitor an output queue for a spool file with a specific formtype and then send the spool file in PDF to the IFS. EZeDocs made that a snap and I had it running it less than 10 minutes. Support on the product is fantastic and their support people get back to you right away. Cons Because the product can do so much, sometimes you can get lost understanding how to make something happen. For example we had a multi-page form and it took us sometime to figure out all the nuisances to make that work. I would like to see a better tutorial that gives examples of simple form overlays to more complex ones. Review Source BH Bill H. Project Manager Education Management Used the software for: 2+ years ### "Software has been reliable and worked as advertised" November 16, 2017 5.0 Pros We have been using Acom software since 2006 for payroll and finance checks, PO's, employee contracts, W2's, and 1099's. Since most of these forms only change occasionally, we are not required to use the software on a regular basis. Even so, the GUI designer is easy enough to use that there is no "re-learning" curve. Earlier this year we bought the EzEmail product to begin emailing purchase orders to vendors instead of mailing hard copies. Our process is a bit complex, but Acom's support folks were readily available and helped us make the necessary modifications. We have experienced almost zero issues since we went live, way less issues than I expected. Cons My biggest complaint: When first installed, we were charged a single annual maintenance fee even though we had the software installed on our test and production machines. At some point several years ago, Acom began charging the fee for each installed partition. To avoid the double fee, we removed the software from our test box. I realize that this is probably pretty standard, but it makes it a hassle when we want to test a change to a form as we are now required to obtain a temporary license from Acom to use the software on our test box. Regarding actually using the software, what I like least is the inherit cryptic commands when using it on the iSeries. Our most recent experience was with the EzEmail product, and setting up the conditions for emailing our PO's was quite challenging. Although I have detailed notes and screen shots, any modifications to the conditions will again be challenging. Review Source VR Verified Reviewer Sr. Business Analyst Food Production Used the software for: 2+ years ### "Both maintain and use this software for forms and email" April 27, 2018 5.0 It performed well for our environment and was fairly transparent to the users. Pros Handles system reports easily after initial set up. We have only used this on an iSeries so I'm not sure how it would work in other environments. The set up can be a little confusing when laying out a form. The email portion gives some good basic functionality. Cons We were not able to use the client software for developing our forms. This is not a fault of the software but our internal resources. What this required was going through the older interface to create the forms. Review Source VR Verified Reviewer Manager - IT Applications Used the software for: 2+ years ### "ACOM was less expensive than our prior document system. It was easy to setup and to get running." November 6, 2017 3.0 I low cost solution for our document management. Pros The cost is probably the biggest Pro. We also like the ease of use, but in the setup and in the document retrieval. Cons As we've added additional documents to load, we've run into some issues with the current Import Utility. You switched us over to use ReadSoft, but when we have issues with that, there doesn't seem to be much support for that product. We now are using both ReadSoft and the Import Utility to get all of our documents in to load. We also run into issues with the software from time to time where the import utility seams to just stop working. We are currently working with Tech Support on that. You can end the service and start it again, and it still doesn't import. So the two cons would be the need for two different import utilities, and just the overall reliability of the import utilities. Review Source TP Troy P. IT Director Automotive Used the software for: 2+ years ### "Everyone I have talked to at ACOM has been easy to work with. The software does it's job" October 24, 2017 5.0 Creation of forms and PDF documents Pros Your customer service department is one of my favorite to call. They take their time to answer all of my questions. They have never made me feel like the questions I have are wasting their time. Thanks you. The software is fairly simple to use forms are easy to create. EzDesigner Pro does a great job of duplicating what is printed and works well. Cons My biggest complaint would be when I was required to buy EZDesigner Pro while paying maintenance on the previous version. I think that should have been an upgrade on maintenance not a repurchase. As for the ezDoc software, the most helpful change would be the ability to start print spools from a specific page #. One of my most common examples would be when we are printing a group of forms/checks and we have a printer issue I must restart from the beginning each time. A few weeks ago I printed 140 check 4 times just to get the last 10. Also it would be nice if I could create files in the Tiff format, my need for this may be going away. Review Source BR Brian R. Admin Food Production Used the software for: 2+ years ### "EZCM Works will for basic A/P Functions." November 10, 2017 3.0 Easy access to paid invoices, Accountability, Audit Trail, Pros The fact that there is an audit trail of an invoice. It provides accountability for both A/P employees and Approvers. While usually very timely some custom programing is available. Works well for basic document storage Cons In our situation it only works for basic A/P functions - does not accommodate Purchase orders, optional fields (without custom programing) and other typical A/P Functions in our software. No Reporting capability without custom development. Not fully integrated Accounting Software. Approval process is too time consuming. Custom programing is limited or not welcomed - I have provided a lot of feedback over the years on features that would streamline process without any progress. Needs a lot of updating to user functions to streamline the approval process. Upgrades are not clean and leaves old version invoices inaccessible/non-editable or not available without logging into older versions. Customer support can be slow to respond at times. Review Source GP Gwen P. Senior Programmer/Analyst Used the software for: 2+ years ### "Great customer support experience" December 8, 2017 5.0 We save on having to have pre-printed checks and forms. Pros This software handles all of our forms and check printing needs. It is all customizable and easy to change a form or check when necessary. However, the thing I like the most is the customer support. They are great to work with, professional and very knowledgeable. Cons Well, I really have to search for an answer to this but I guess I'd have to answer that if you are not trained on the system (I know bits and pieces, but I am not the administrator) it's not entirely intuitive when you have a problem with having to re-print something or you're having trouble with a printer. It always seems to be that whenever the Administrator who knows the system like the back of his hand, is out on vacation; there's a problem with a printer jam or hardware issue and I have to figure out what to do to recover the printing of a form or a check run. However, that being said, their customer support is always ready to help when you need it. Review Source JF Josh F. I.T. Manager Used the software for: 2+ years ### "My experience with ACOM has been great overall. Designer is simple and support is excellent." November 20, 2017 5.0 Easily the best forms package for the IBMI I've used. Simple form design and management with enough power to handle a lot of specialized tasks. Pros The EZDesigner interface makes forms design simple but the product also allows me to use the original green screen interface to manage quick form edits. The product is very full featured and integrates easily with my OS400 based applications. I've had trouble creating very specialized functions on a few of my forms but the support staff has always quickly assisted me in finding a solution to fit my needs. Cons I've used other forms design packages in the past and I can honestly say that there aren't many cons. The address book maintenance functions seem to be green screen only and are a little clunky. Some of the other special function setup is also green screen only. Review Source TD Tony D. Systems Developer Used the software for: 2+ years ### "We have been using the ACOM EZPrint software for 10+ years. Very low maintenance system." October 24, 2017 5.0 Pros The system was already in place when I started with the company 12 years ago so I wasn't involved with the initial setup of the software package. It is one of the lowest maintenance software packages that we have. The only times I have to do anything is to change the signatures on the checks or perhaps change the 1099 forms. I don't have to do anything for the normal day to day operations that use the EZPrint application. Cons Since we upgraded software a few years ago I haven't had to make any changes to any checks or forms but the last upgrade changed the way we have to do our changes. It was switching to a more online system for changes so I have zero experience doing that. So when we do need to change the forms I know I'll have to contact the ACOM help desk to go thru the change process. Some type of online training would be very helpful in this regard and I haven't seen anything from ACOM about that. Review Source PD Paul D. Application Lead Used the software for: 2+ years ### "We have been very happy with AP automation for the last 10 years. It was easy to setup and use. " January 12, 2018 5.0 Pros We are a company that has 10 subsidiaries and what we liked best was the ability to use a different checkbook for each entity. This allows us to keep track of what we re printing for each and to allocate costs accordingly. AP automation was easy to set up and we have not had any issues to with the software in the ten years we have been using the product. I also love the audit log. It helps us ensure that all check printing is legitimate and protects us from any possibility of fraud. The reprint function, in case of any hardware issues, is another tool that has saved us time and is also very easy to use. Cons When reprinting the checks, it would be nice to also have the option the reprint the whole file as opposed to having to select each individual check. While it is nice to print individual checks, sometimes you need to reprint the whole file, usually when there is an issue with the MICR cartridge. Review Source VR Verified Reviewer Sr. Systems Administrator Retail Used the software for: 2+ years ### "ACOM has been really easy to learn and set up. Customer service is amazing too." November 1, 2017 5.0 Pros IT's a set and forget software. Once it's properly installed and set up you won't have to worry about it at all. It's hardly an issue, and if there's one is usually really simple to fix. Cons Check print configuration has to be done manually, so it can take a few tries before getting it right. Review Source Christine A. Gestion de clientèle Facilities Services Used the software for: 1-2 years ### "Outils de gestion en comptabilité " August 20, 2023 5.0 Pros Très facile à utiliserLa facilité d'approbation des factures La correction des erreurs Cons Avoir une fonctionnalité pour exporter toute les factures dans un tri spécifique pour excel Review Source VR Verified Reviewer Director of Accounts Payable Used the software for: 2+ years ### "Good Product " January 17, 2018 4.0 Pros Use product every day without issue. Very easy to set up and use. Every upgrade makes functionality better. Cons Connection with the server at times can be quirky. Deleting items is too easy and need to take extreme care when doing it. Review Source VR Verified Reviewer Senior Programmer/Analyst Used the software for: 2+ years ### "My company has used ACOM for AP automation for at least 12 years. It's been a big help." October 13, 2017 5.0 Pros The software is easy to implement and use. Of particular importance to us has been the guarantee that the plain paper checks will be acceptable to any bank. We had to have their assistance one time with one bank and the outcome was what we wanted - they accepted our checks. Support for the product has been great over the years but it's not often that we need to use it, another good thing. Cons The Webview product has on occasion scrambled a PC as it makes environment variable entries. It's a nuisance but now that I know it can happen I'm careful when I do a Java update (Webview uses Apache Tomcat). Review Source VR Verified Reviewer Business Systems Consultant Used the software for: 2+ years ### "The application is working great for us. It allows us to enforce/track our AP approval workflow " November 10, 2017 5.0 Saves staff time for processing AP invoices for payment. Ensures/enforces that approval workflow is being followed. Support for the product has been over the top. Pros Allows us to easily enforce our AP invoice approval workflow. It's easy to change when approver employees are replaced and it can easily be customized to meet our approval requirements, even at the GL account level. Product support is excellent. Very responsive. Cons It takes some time to become familiar with the administrative and troubleshooting side of the product. However, ACOM provides excellent support and gets back to us quickly for assistance. Review Source CC Connie C. Senior iSeries Developer/Analyst Program Development Used the software for: 2+ years ### "They have the best customer support bar-none; I love the GUI interface & still love the Green Screen" October 18, 2017 5.0 Great Checks & Forms for my 110 customers for their Vehicle Auctions, with easy design & interface to our software & data. Pros That is versatile and each of my 110 customers can have different designs, printing options, and the customer support is fantastic in case I run into issues with anything. Cons That I don't know enough about how sets & groups work, which is because I don't have time to research/learn it. I also (as a senior iSeries Developer myself) get lost trying to figure out ACOM error messages/figuring out program messages because ACOM doesn't create job logs as a general rule. Review Source VR Verified Reviewer Systems Consultant Consumer Goods Used the software for: 2+ years ### "Easy to use, fast and simple." November 15, 2017 5.0 Easy simple to use software that allowed us to email our forms to our customers. Pros Allows us to process all of our forms and send them out via fax, email, or print. We process all of our forms, checks, invoices, BOL's, etc. through ACOM. We also have EZCM which allows us to archive any of the forms that we need for later review. Cons I wish that we could develope our own forms or make modifications to them without need to contact support. Since we work with XML's we have to pay for every change if we add any new field to the XML. Review Source VR Verified Reviewer Controller Farming Used the software for: 6-12 months ### "The software is very time consuming on the AP side of things." December 7, 2017 3.0 Pros The approval process is much faster than the prior manual approval process. There is an audit log for approvals. I also like that it links the invoices to MAS so users can view invoices directly from MAS. This will improve archiving and pulling information for audit purposes. Cons There are so many different softwares and steps to use on the AP side of things. Also, setting up approvers is very cumbersome. Review Source BS Bj S. iSeries Administrator Used the software for: 2+ years ### "Software permits us to process jobs quickly and utilize resources efficiently." October 24, 2017 5.0 Process from printing AP checks and the payroll work without issue. Pros Ease of use, setup and maintenance. Once software has been setup, use is without issue and allows work to take place without worrying about problems. Cons The only con that I can think of and probably from my lack of using the product and not understanding how it is constructed. Seems that vendor has to make changes to the images that the company uses. Again, probably from lack of actual use. Review Source SW Saronda W. Business Systems Analyst Used the software for: 2+ years ### "It started out as a good product but has become better and better with the last few upgrades." November 30, 2017 5.0 Being able to create checks immediately to replace lost checks from our weekly payroll process and requests from Human Resources. Pros I like the ability to create and review checks with ease. The process of having ACOM make logo and signature modifications to our checks has become faster and more efficient with the latest upgrades, which is important with a company of our size . The Positive Pay module is great, as it has enabled us to reduce the risk of fraud at the bank. Cons The only con that I had, which has now been resolved with the latest upgrade, was the long response time it took when performing tasks, especially editing a checkbook. We're happy campers now. Review Source JB Jimmy B. Senior Application Developer Automotive Used the software for: 2+ years ### "Great . We would not have had ACH payments as fast as we did with this software. " February 23, 2018 5.0 ACH payments, check printing, email remittance, they also built custom process for us for the bank file. Pros Works with no issues. We had custom development and they were great to work with. The ACH works great and printing of checks works very well. Was able to move to standard forms and not preprinted checks any more. Check printing has been reduced by 85% due to ACH payments. The software is saving us money. The email remittance is also a plus. Cons We had to write some programs to move files around on our own from ACOM to our Corporate systems. That was not major problem and that has been working with no issues also. Review Source VR Verified Reviewer Controller Used the software for: 2+ years ### "Company implemented use of Acom software several years ago little effort and has worked very well." October 19, 2017 5.0 The check printing process is much easier than before and saves time. We also feel that it's helpful in fraud prevention. Pros The Acom software integrated easily with our existing ERP system and has worked almost flawlessly for the years we've had in use. We're able to print on blank check stock which helps by not having to maintain a check number log for audit as well as lessened security for the blank stock versus pre-printed as there is no account number, name, etc. Cons Cost, since it isn't free! Otherwise, the least favorite is: duplicate copy prints on the same printer using plain copy paper but with the same magnetic toner as required for the checks; magnetic toner is, of course, more expensive but the toner cartridge still lasts a very long time, around a year for us. Review Source VR Verified Reviewer Chief Information Officer Used the software for: 2+ years ### "ACOM has always been an easy answer for our complicated questions." December 6, 2017 5.0 Pros Software is very easy to use, lots of set-it and forget-it features that make our lives simple and convenient. Support is filled with experts who truly understand their software and resolve any challenges immediately. Cons It tends to be a bit pricey but sometimes you get what you pay for. And for the importance of this software within our organization, we need a stable and dependable product. Review Source KC Kari C. Accounts Payable Used the software for: 2+ years ### "Acom EZPay is integrated with the Sungard program that we use for a/p to produce cheques." October 23, 2017 5.0 Pros Although I am not "administrator", it seems that it is easy to manage when it comes to changing signatures around. The manual cheque process is a breeze and comes in handy when there is a rush payment required. Cons I don't like the cost to replace the USB drive when new/different signatures are needed or the length of time it takes to get a new one due to ACOM's location. Our company has gone through many changes in signatories in the past several years and many times we have had to hold off issuing payments while awaiting a new USB. I realize this is out of ACOM's control. Review Source AM Andy M. CIO Furniture Used the software for: 2+ years ### "Easy to use" November 9, 2017 4.0 I don't use it daily - but from what I hear it's flexible in the sense you can use it from our ERP, or we can use the standard web based front end without having to go through the ERP. Additionally it's very straight forward - and requires very little training during on-boarding. Pros Simple interface; yet powerful for most end users. Single sign on through Sage makes it less to manage as well. Cons Could use a more modern/updated face lift for the front end GUI that the end users. Would like to see an easy way to import things in bulk - without having to add through the front end GUI in order to associate it to a sales order. Review Source Similar Products Featured