# tawk.to Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about tawk.to Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/167792/tawk-to

---

# 

 tawk.to Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

tawk.to

## What is tawk.to?

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

## What is tawk.to used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 343 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Pros & cons

Comprehensive visitor analytics tools

Extensive free feature set

Frequent technical glitches

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Live Chat / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for tawk.to?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tawk.to&name=tawk.to)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### tawk.to

4.6 (343)

VS.

[4.7 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (343)

Ease Of Use

4.6 (16,373)

Value For Money

4.6 (266)

Value For Money

4.5 (11,431)

Customer Service

4.3 (236)

Customer Service

4.4 (10,650)

## tawk.to alternatives

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$115.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/)

## FAQs about tawk.to

Overview

### What problems does tawk.to solve?

tawk.to solves slow website response times, limited visibility into visitor behavior, and missed sales or support opportunities by combining live chat, real-time page tracking, visitor history, and offline message capture. Support teams, sales reps, startups, and website managers benefit most when handling product questions, troubleshooting checkout friction, and converting browsing visitors into leads.

Answer based on 215 reviews

Overview

### Which roles and teams benefit most from tawk.to?

tawk.to is most used by business owners, founders, and executives who want affordable live chat to capture leads, support customers, and monitor website activity. Marketing teams use it to engage visitors and improve conversions, while developers, web teams, and project managers rely on it for easy website integration and streamlined support workflows.

Answer based on 343 reviews

Overview

### What company size and industries is tawk.to built for?

tawk.to is for small businesses communicating with website and app visitors; 90% of reviewers are small businesses, and Information Technology and Services leads at 14%. It also serves Marketing and Advertising at 11% and Computer Software at 10%, with live chat as the primary use case for 100% of reviewers.

Answer based on 343 reviews

Features and Usability

### What are the key features of tawk.to?

tawk.to includes core CRM functionality alongside live chat, website visitor tracking, and real-time notifications as its most-discussed features. Common capabilities include canned responses and autoresponders for repeat questions, offline forms and support ticket management for missed chats, plus third-party integrations, mobile access, and customizable branding for setup across sites.

Answer based on 255 reviews

Integrations

### Which third-party tools and platforms does tawk.to integrate with?

tawk.to integrates with 14 third-party tools and platforms, with reviewer-confirmed support for WordPress, Freshdesk, LearnWorlds, and Squarespace. Official integrations also include Shopify, Joomla, Drupal, Adobe Commerce, BigCommerce, OpenCart, PrestaShop, Weebly, Cloudflare, and Google Ads, covering website builders, ecommerce platforms, help desk tools, and CMS environments.

Answer based on 93 reviews

Getting Started and Support

### What training and onboarding options does tawk.to offer?

tawk.to provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for setup and feature review.

Answer based on 9 reviews

Getting Started and Support

### What customer support options does tawk.to offer, and how do users rate the experience?

tawk.to offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support interactions as fast, convenient, and easy to manage across web and mobile, but some report crashes, missing chat history, spam issues, and frustrating responses when technical or security problems arise.

Answer based on 82 reviews

Chat

### How well does tawk.to handle live chat for websites?

tawk.to works well for website live chat, especially for small businesses that want quick setup and real-time visitor support. It offers typing previews, canned replies, chat history, and mobile access, though some teams mention inconsistent notifications, limited branding control, weaker search, and more manual work for complex routing.

Answer based on 255 reviews

## Who uses tawk.to?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 108 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 108 reviews

IT & Software Development

26%

IT & Software Development

26%

Customer Services & Support

17%

Creative & Design

12%

Sales & Business Development

10%

Others

36%

Top industries

Based on 108 reviews

Information Technology and Services

34%

Computer Software

28%

Marketing and Advertising

18%

Leisure, Travel & Tourism

10%

Other

10%

## Pros and Cons

Comprehensive visitor analytics tools

96% positive reviews out of 57

Most reviewers describe website visitor tracking as detailed, offering real-time insights and enhancing customer engagement.

Frequent technical glitches

70% negative reviews out of 33

Most reviewers find bugs and issues cause crashes, connection problems, and occasional disruptions in daily use.

Extensive free feature set

100% positive reviews out of 34

Most reviewers indicate features include a wide range of useful tools, all available without cost.

Effortless installation process

96% positive reviews out of 25

Most reviewers report installation is quick, straightforward, and requires minimal technical expertise across platforms.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-time Consumer-facing Chat

4.7 (71)

74.65% of 71 reviewers that rated this feature as important or highly important

It gives you immediate, live communication with website visitors, helping resolve questions and convert leads efficiently. Users think the chat is easy to use, boosts customer satisfaction, and enables fast responses, though some mention occasional lag or disconnection issues.

Mobile Access

4.5 (66)

71.21% of 66 reviewers that rated this feature as important or highly important

Tawk.to offers mobile access so you can manage chats and receive notifications anywhere. Reviewers indicate this is valuable for staying responsive on the go, though some mention the app can lag, log out frequently, or miss notifications compared to the web version.

Transcripts/Chat History

4.6 (54)

64.81% of 54 reviewers that rated this feature as important or highly important

With this capability, you can easily access and review past conversations, aiding in tracking customer needs, auditing, and improving communication. Reviewers appreciate how transcripts sync with CRMs, can be emailed, and are invaluable for reference, dispute resolution, and service analysis.

Reporting/Analytics

4.5 (37)

62.16% of 37 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

File Sharing

4.1 (34)

47.06% of 34 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Proactive Chat

4.5 (32)

46.88% of 32 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

tawk.to 23 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Tawk.to offers mobile access so you can manage chats and receive notifications anywhere. Reviewers indicate this is valuable for staying responsive on the go, though some mention the app can lag, log out frequently, or miss notifications compared to the web version.

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

It gives you immediate, live communication with website visitors, helping resolve questions and convert leads efficiently. Users think the chat is easy to use, boosts customer satisfaction, and enables fast responses, though some mention occasional lag or disconnection issues.

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

With this capability, you can easily access and review past conversations, aiding in tracking customer needs, auditing, and improving communication. Reviewers appreciate how transcripts sync with CRMs, can be emailed, and are invaluable for reference, dispute resolution, and service analysis.

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.4 (343)

4.4

Based on 343 reviews

## Pricing

Value for money

4.6 (266)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/167792/tawk-to/pricing/)

Basic

$0.00

It includes:

-   45+ Languages
-   Agent Alerts
-   Agent Messaging
-   Departments
-   Desktop Notifications
-   File Transfer
-   Geo IP Tracking
-   Group Messaging
-   High Load Dashboard
-   Javascript API
-   Message Filtering
-   Scheduler
-   Screen Sharing
-   Track Engagement
-   Track Sentiment
-   Unlimited Agents
-   Unlimited History

Value for money

4.6 (266)

4.6

Based on 266 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Weebly](https://www.capterra.com/p/246168/Weebly/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Joomla](https://www.capterra.com/p/161648/Joomla/)[

Cloudflare](https://www.capterra.com/p/155191/Cloudflare/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (236)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (236)

4.3

Based on 236 reviews

## User reviews

Overall rating

4.6

Based on 343 reviews

Filter by rating

5(221)

4(102)

3(13)

2(3)

1(4)

Mentioned topic

Sorted by most recent

HS

Harry S.

Head of CSM

Accounting

### "Good enough "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

November 29, 2025

Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great.

Pros

Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old

Cons

Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Harish K.

Lead Web Developer

Information Technology and Services

### "Efficient live chat and messaging for development teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 9, 2025

Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions.

Pros

Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem.

Cons

Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OS

Oscar S.

Operations Manager

Consumer Goods

### "Easy peasy chat"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 5, 2025

Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues.

Pros

It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant.

Cons

The notifications could be better. There's really no way to configure notifications other than "on" or "off".

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IT

Indrashish T.

EBO Support Associate

Luxury Goods & Jewelry

### "A Must-Have Live Chat Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 16, 2025

Easy to use, quick to set up, and completely free. Great for staying connected with visitors and improving response time on any device.

Pros

I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away.

Cons

The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Customer Success and Specialist

Computer Software

### "Boa plataforma para iniciar um suporte ao cliente por live chat"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 24, 2025

Pros

O facto de ser gratuito e poder implementar para suporte ao cliente e conseguir rapidamente ajudar os nossos clientes através de live chat.

Cons

Limitação na forma como se consegue pesquisar por conversas tidas no chat, não organiza a informação do mesmo contacto numa única timeline.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SW

Steve W.

Director

Information Technology and Services

### "Good live chat service"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 5, 2025

Pretty good. It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable.

Pros

The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use.

Cons

IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Angus A.

Director

Broadcast Media

### "A very solid chat support plugin for wordpress "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 25, 2025

A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier.

Pros

A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps.

Cons

There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CT

Connor T. B.

Financial Operations Manager

Electrical/Electronic Manufacturing

### "Zero-cost live chat, incredible value for order tracking"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

May 22, 2025

It decreased our call volume and helped us resolve B2B order challenges more easily. Our customers now have a hotline to us during business hours, and it makes us look good on our response times. For a free tool, it’s been remarkably powerful.

Pros

Tawk. to was an easy plug-in to our site. We primarily use it for inbound order questions and post-shipping support. The real-time chat, makes our customers feel like their’s someone on the other end, even though our ops team is small.

Cons

Advanced in-box integrations like CRM or ERP sync are missing. We had to create a manual system for tracking certain chats for internal follow-up.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KK

Kenna K.

Digital Media Systems Lead

Leisure, Travel & Tourism

### "A great free alternative"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 17, 2025

Pros

The price! So many chat functions are paid and still dont work as well as tawk.to.

Cons

It doesn't integrate very well with our current software

Switched from

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Preferred something that worked with Zapier

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Aditya A.

Customer Service Representative

Consumer Services

### "Share with real time chat that keeps us close to customers"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 24, 2025

It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot.

Pros

Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it.

Cons

Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/)

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