Who Uses This Software?

Companies that want to connect to customers online.


Average Ratings

63 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • tawk.to
  • www.tawk.to
  • United Kingdom

About tawk.to

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.


tawk.to Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

tawk.to Reviews Recently Reviewed!


add customer service chat to your website for free

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members.

This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk.

It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Cons: I really can't think of any valid cons.

Capterra-loader

You don't have to pay packet for live chat

Jun 26, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on.

Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Cons: The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Capterra-loader

One of the best Chat for websites.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone.

We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere.

Cons: Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again

Overall: It is a great tool and feet that is very useful for any type of website. if used correctly it can become a means of sales for your business.

Simply Chat Interface between Business & Consumer

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

Cons: There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Free Website Integrated Plugin for Chat with Visistors

Aug 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Cons: There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

Overall: I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Capterra-loader

Excellent value. Tons of features, maybe even too much

Aug 20, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Cons: It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Simple easy to use live chat support without hassle.

Sep 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With WP, Joomla, and support for most of the software, this is my first choice for a live support system. I am using this on my WordPress website and from my desktop app. This is really simple and easy to use. Pre-define chats make my support simpler. I started using it for my personal blog few years ago and still it is an awesome and never gave any problems. IF you need a an awesome chat which is simple to integrate that tawk is for you, and more of all it is absolutely free.

Cons: White lebel pricing is per monthly basic which is a bit more for starter like me.I would like to see one time plans for white lebel.

Overall: I am really very satisfied with tawk service, I can see who is online on my server from my dashboard, which gives me an awesome overview of total users browsing. I would love to see a one-time payment for the white label. But with an unlimited agent, awesome reporting and emoji it is getting more and more interesting. If you need a free chat service for the unlimited user at free of cost then this is for you.

It is the most complete messaging app that you have tested.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It is a free application, which is ideal for small businesses and large companies, greatly reduces expenses.

- You get all the basic tools you might need for your first live chat.

- The implementation is extremely easy.

- Notes feature that allows you to keep track of previous contacts with customers.

Cons: - It's free, which means that you don't get any guarantee that it will work or that you will get help.

- It has very useful extensions that are paid

- There is still no translation service.

- It has some difficulty to handle the administration part at the beginning.

Overall: I was looking for a chat to be able to communicate with my clients, and this module, apart from giving you that, gives you a plus. Knowing where your customers are and from where the source arrives, it's unbelievable

Capterra-loader

A good all round live chat service.

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Probably the best ting about tawk.to is that it is completely free, it doesn't matter how many agents or websites you need it's free.

It's really easy to use & set-up/installation is easy to.

Cons: I find that the addons can be quite expensive, especially since you have to purchase them on a per widget basis rather than per account.

Also the Woocommerce/Wordpress widget could do with some improvements to keep it inline with the Shopify widget as it's missing basic features such as customer & order look up, the abilit to edit/cancel orders. All of which are available in the Shopify version.

Capterra-loader

Tawk.to is one of the best chat for websites.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is one of the best chat I have used for my websites, it is very useful and easy to use, it allows me to establish communication with potential clients quickly. The administration panel is very intuitive and allows us to analyze the visits and chats that are made on the web, we can also use it from our smart phone by downloading the app.

Cons: On some occasions I had to restart the browser, close the chat session and open it again because it has failed, but it's nothing to worry about, it's still one of the best online chat tools.

Overall: Through this chat we can serve our customers and help to make sales of the users who visit our website. It is an excellent tool that improves the attention and quality of service of any company.

Capterra-loader

Very efficient chat tool. Perfect for interactive and communication with website visitors

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great Graphic User Interface showing relevant information on the dashboard such as number of active users, visitor statistics and so on. Assists in website promotion planning.

Makes it easy for account user to be active 24/7 with integrations such as its mobile application which allows users to remotely reply chats from visitors.

The reporting feature is perfect for websites with lots of traffic and visitors. Such reports help in the marketing process to know which of your products for example are mostly viewed.

Cons: No optimization features (S.E.O) which could make a lot of significant improvements.

No ability to upload files during chat conversation

Capterra-loader

If you are looking for a chat solution, this is your best shot!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to is the best chat application on the market right now, and it's FREE! You can add it to your site in 2 minutes, add as many agents as you want, create canned responses, create tickets right on the dashboard.

And if you are a designer or manage multiples companies, you can have one account that admin all of them!

Cons: There are really no cons for this platform, it's FREE, super flexible, and if you still want to pay something, you can hire agents to be online 24/7

Overall: Sales increase a lot! Support is so much easier this way.

A free live chat application which I would still use even if it's not free anymore

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use

- Basically all basic functions you need for a live chat are included

- can add it to our company website making Clients be able to contact our CS team anytime they have questions when browsing our website

- efficient and helpful TAWK CS team

- Offline function which enables Client to send offline message to our CS team

- Free

Cons: Some of the functions are not too user-friendly in which you might need to do a few clicks and contact the TAWK CS team to find our how to use it, e.g. it was not too obvious on where to see all online agents

Overall: - Closer relationship with Clients

- Being able to provide better CS service to our Clients

Capterra-loader

A simple to implement, live chat software

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love tawk! Having used multiple chat software for my personal website, when I came upon tawk through another user review - I decided to try it out. And I have not been disappointed.

A very light software, it goes up on the website without an issue and you can customize where all should it be implemented.

It has an Android as well as an iOS app so that you can talk to your customers even when you are out.

Additionally, it has a powerful keyword functionality, so that you can just type in a keyword and it replaces it completely with a sentence that you have pre-programmed.

Cons: That I have to pay to remove their branding.. LOL! But considering the number of features we get for free, we should really not complain!

Capterra-loader

Tawk.to is one of the best online chat ..!

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is one of the best online chat, it is very useful we can use it for free with very good features. It is a great tool to be in contact with customers through the website, we can clarify any questions they have and we can also generate sales, it is very intuitive and easy to use and we can keep a record of all the chats of each client.

Cons: Sometimes communication is interrupted and I have solved by closing the session and reopening it, I have also reloaded the web browser in some cases.

Overall: It's excellent has helped me maintain good communication with my clients and has also become a direct sales channel.

Great way to communicate with customer on your website.

Jun 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this free program. It also has an app for your phone which allows you to stay connected even on the go. This program allows me to help.customers with any orders or product questions before they order. I've found a lot more ppl visit our website rather than call so this still allows me to stay connected with our customer base with the added convenience of not having to call.

Cons: No really cons I can think of. A suggestion would be a time schedule that you can coordinate with business hours instead of having to log on or off each time.

Capterra-loader

Unmatched Offerings for Zero Dollar

Aug 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's totally free (no hidden charges) to use as Chat support on website.

I have been skeptical before joining thinking there must be something for which will stop me at later stage maybe after few days. To be honest, it is TOTALLY free and does what it says. Their main business is renting employees for 24/7 chat. I don't mind having their name on chat widget because my customers need a live person to chat and they offer it.

Easy to install and customisation options are simple to implement and match the theme of website.

Cons: Android App is PLUS point which has a irritating notification tone but catches agent's attention.

That's what we need. We never bothered about changing the sound.

Capterra-loader

Easy to implement, full-featured free tier

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can do nearly everything in their free tier. Customization is pretty robust, with multi-lingual support as well. Integrating into any website requires no coding knowledge at all, and it also has plugins for most popular web platforms (WordPress, etc.)

Cons: Managing notifications can be a bit confusing, and the desktop app for Windows has some bugs (crashes, blank screens, etc.)

Overall: We use Tawk on our website as well as a number of clients' websites, and are extremely happy with the feature list. They also offer chat agents for hire which works extremely well in our use cases.

Capterra-loader

versatile, efficient and modern. The best chat application

Jun 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With a single account, I can monitor all the chats that are in different domains. It allows me to assign roles to members, know which countries users write to me and customize their design. It is wonderful!

Cons: At first, it is not easy to understand the operation of the chat and the options in the left sidebar. The application is really excellent, but it can be a bit more intuitive

Capterra-loader

the truth is an excellent live chat, always works as it should and is very easy to use.

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: incredible system to have a live chat, you can place it on your website, it is easy and easy to use and manage, the best you can use from your application.

Cons: chat is very good for your page, the only bad thing is that it is not so customizable until the version pays.

Overall: the fact that I can create a group for each chat that is needed in a single administrative panel is great, it saves me a lot of time.

Easy to set up and has helped our company a lot

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you can review historic conversations and see messages users are typing before they send them, this helps you prepare a prompt response and anticipate their doubts.

Cons: The fact that I get logged out of the app without knowing, sometimes we don't know we have been logged out and we've missed a couple of chats

Overall: Really good experience so far, very configurable and also easy to manage between the three people/agents that have been responding to chats. It is very easy to take over chats and notification sound is very pleasant and distinctive

Capterra-loader

Expand and improve your e-commerce with this online chat!

Jul 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very versatile, you can create several users, you can designate more administrators and operators to help you and I love the idea that you can insert a form and thus have a contact for the list.

Cons: It is not fully editable, the company's data is still displayed in tawk.to, for the full version you must pay.

Overall: Since I installed this add on my website, I have increased contact and visits, with this chat my clients feel safe since they know that we will give them the answer when they need it.

Capterra-loader

Tawk.to is the best free chat app tool out there

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use tawk.to for one of my Australian clients and the free basic tool itself is really good. It allows you to converse with prospects and clients seamlessly. Even the basic features are really superb. I would recommend it to start-ups who wants to have a chat app tool integrated to their website.

Cons: Tawk.to can actually do better by adding more premium features like auto responses to common inquiries.

Chat Support Solution

Aug 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to as a platform enables our company to efficiently assist our customers and keep track of stats, monitor agents, and isolate areas of improvement

Cons: The features are somewhat limited in terms of customization

Overall: Pleasantly surpised

Capterra-loader

Great live chat service

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Tawk.to is easy to setup and use whether you're on desktop or mobile. It has decent customization options, good functionality and does exactly what I need it to do.

Cons: It offers some stats but it doesn't show any historical data. I wish it was able to offer me even more data but for that I rely on Google Analytics. Overall, Tawk.to offers good value.

Capterra-loader

Fantastic Free Chat Widget for Website

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was extremely easy to setup and add to websites. Just copy and paste code provided by tawk.to after selecting from a few different customization options. Works fantastic on every device I've used it on so far.

Cons: Sometimes it can be a bit confusing to customize options. Sometimes the changes I make are not reflected on the website.

Tawk.to allows anyone to add interactive live chat support to their website.

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Full-featured live chat software that is free. Easy to install and configure. Allows you to monitor and chat with your website visitors live. You can hire chat agents to work for you at very low cost.

Cons: You have to purchase an add-on to remove the company branding, but it is not necessary, as all basic features are provided for free.

Capterra-loader

Manage your web chat easily!!

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is excellent has an amazing board that allows you to customize the color of the chat, change text and place your favorite style also has mobile application which makes it possible to manage the chat from anywhere.

Cons: It is a bit uncomfortable when you talk a lot, since it is opening many tabs and that is annoying, you have a desktop application that still has many problems, it is better to use the web.

Overall: I can manage the chat from several websites at the same time that saves me a lot of time.

Capterra-loader

Builds better relationship with clients

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick to install, simple to configure and easy to use. Tawt.to offers you value addition that is priceless i.e. helps communication with your customers/clients. Its features help you (the service provider) improve sales and support to your customers and helps the client get quality support.

Cons: The most useful extensions are for sale. Not that i'm complaining but i find this as a con.

Require little training or some tutorial to use the admin area seamlessly.

Capterra-loader

Opportunity to chat with visitors to your website!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think it's great to have a quick contact with the people who visit my website every day, it offers me excellent opportunities to establish services and provide support to all those who need it.

Cons: The plugin is not completely editable until you buy the paid version, sometimes it gives an error with the javascript at the moment of loading the web.

Overall: Going to this tool keeps me very active in the websites that I manage, with that I do not lose any opportunity to offer my services.

Capterra-loader

Boosts website's interaction with its visitors.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its few step installation makes its configuration easy and requires little to no web developer skills. It goes above and beyond the normal in-window chat software to give users and administrators features that should be a hard bargain for.

Cons: I think it okay in its features and functionality with my only issue being the branding but then again i used the free version so I really shouldn't complain.

Overall: Better online relationship with my online clients.

Capterra-loader

Use this as a chat on my company website

Nov 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is a great toll we use on our website so when a prospect is on my website and have any questions they can chat live with us. It tracks who went to the website and had analytics that provide actionable intelligence

Cons: I wish it recorded the users email address. It records only an IP address but not any email address so when they leave messages after hours I have no way to reach them

Overall: You get to chat with website vistors in real time

fluid, functional and free

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: free to use

simple dashboard

easy to install

browser and desktop application available

shortcodes available for quick reply

solves the purpose

Cons: Android app sometimes miss the notification sound, due to which the new chat message is missed. Another issue is that for a new user the chat trigger maybe look a little difficult to configure

Overall: it provided me a single dashboard to control and reply to visitors on multiple websites that i own

Simple, easy to use, and free live chat

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This software is simple and easy to get started with. I really like the color and customization options as well.

Cons: I dislike that there is no windows phone app and how difficult triggers can be to setup. They often times do not also work as one would assume.

Can't beat the price!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Can't beat the price! Tawk.to's basic plan is free and works great. If you don't need a lot, this is the way to go.

Cons: Some of the features are limited since it's a free software. You get what you pay for though, so upgrade it if you need anything else.

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Best chat tools

Sep 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can integrate it with diffirent platform

Cons: Pre chat form not always working in free version

This is the best free live chat system out there.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: We have been testing and using tawk.to since it was released. It is very easy to set up, configure and use. The android and iOS apps work really well too. We have seen increased sales since implementing this system. It's incredible that they offer it for free.

Cons: It would be nice if we had more control over the look of talk bars. It's also annoying when the system drops every so often. But both are minor niggles.

Perfect solution for chat on your website

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The instant conversation that has been made available to our constituents has greatly affected our communication with them. We love the feature of being able to see what pages they are navigating to while chatting with us. We also like the offline message feature that is available when no employee is available to chat.

Cons: It lacks a simple backend user interface. When we have trained some of our employees to use it, there has been a learning curve. Some of the language that is used is very ambiguous. For example, when chatting, you select Online, Away, or Invisible. To be honest, I'm still not positive about the difference between away or invisible. It could use some simplicity on the backend interface.

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The best I've used

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has very good characteristics. I can see the message of the user while he is writing, to know in which country he is, with what device, where the user is browsing and I can associate several chats to the same account.

Cons: In principle, it took me a while to configure the application, add several accounts and track them. This could be a bit more intuitive

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Great to support our customers

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Taw.to is an excellent tool to provide support to our customers through our website, it is very easy to install and configure and we can also integrate it into CMS like wordpress, joomla, magento and others. By downloading the App we can also answer chat from our mobile device.

Cons: I really do not have anything bad to say about this software, only that sometimes it shows small flaws I have to restart the browser so that it works correctly again.

Overall: It is great to provide support to our customers, it is one of the best chat tools today we can use it for free with many features.

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Bad

Jun 29, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: A free chat service and allows you to run multiple chats at once and set up some triggers and has decent features.

Cons: The notifications never work unless you are logged in on a computer and paying attention. The mobile app would constantly log me out, and would never alert me to new chats, causing us to miss multiple chats at lose business.

Overall: Free chat service.

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Awesome Free and Easy To Use Chat PlugIn

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allowed us to quickly deploy a lightweight, free chat application to answer questions about applications to environmental awards.

We are not IT experts by any means but we were able to get this configured into Wordpress in under 5 minutes.

The "chat agent" notifications worked well.

We also found the mobile apps and embedded data analytics/reporting useful.

Cons: Our use case was very straightforward - so we did not run into too many limitations. Perhaps we would have more negative feedback IF we were trying to handle scenarios like tons of concurrent users trying to chat with us, etc.

Overall: Free Chat = nice enhancement to our website

Free Chat service / Customer Service

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple integration. Max 5 mins required to integrate and you are ready to have a live customer service at your website that too it's free of cost. Offline function which enables Client to send offline message to our CS team that sometime work fro you as leads as well. There is good amount of option to design your chat box for end user. I feel this tawk adds so much value to a website without paying a single amount.

Cons: I can't say that's a cons, Having a brand name tawk in below. If you want to remove you need to pay for it. Sometime i feel some glitches which might be kind of performance issue but it work as expected.

Capterra-loader

Is excelent. Free totally, and you can manage lots of websites chat in the same windows.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install on any website. Manage multiple websites / chat in the same panel. Free multiple operators for any chat.

Cons: The problem for me is that you can't send and active chat to another operator. There is no way to transfer a chat.

Overall: Save money, basically.

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Excellent live chat for your web!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: For me one of the best live chat, it is easy to install and the configuration is super simple, it also has user control and its back end is quite complete, it describes the user's data very well.

Cons: It is a good tool if you want interactivity with the users of your website, but the free version does not have advanced functions so you will have to pay some of your plans, the costs are considerable, although the quality of the service is worth it.

We use it on our website

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Good tool to talk to your prospects at the right moment when they visit the website. We use it and get many clients out of it.

Cons: Nothing much. The notification part is also great, our team members use it regularly and finds it very convenient.

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The best administrator for free chat!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love your dashboard has many tools to have the follow-up of the chat and the answers of the clients, it has very good options for the configuration and personalization of the chat.

Cons: the mobile application does not have the same options as the web, I think premium plans cost a bit, but it's worth it for the service and the features they offer.

Overall: I can control many chat on a single board and I can see which ones are connected and on which page they navigate.

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Amazing software and very feature rich!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Feature rich

- Open source

- Regular updates on both android and iOS

- Customizable

- Plug-ins available

Cons: - Initially the phone apps were a bit buggy but team was quick to fix that, nothing else apart from that

A great free option

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: A great free option. You really can't beat this price if you're testing out live chat or have limited number of customers.

Cons: Some of the features are lacking but you can always upgrade to the paid plan and then that will likely cover everything you need.

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Tawk.To is a free solution for securing leads.

Jun 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Quick Wordpress integration

- Customized messages depending on the page you're visiting

- Mobile applications for the back end of things (i.e. if you get a message, you can chat with a customer on the phone)

- The free version is great. try it out

Cons: It is not as well known as intercom is, so customers may be more wary to use it. Compared with Intercom, there is a bigger gap in functionality as well. This is understandable, though. If you JUST need to chat, then I see no issue with this.

Overall: Customer leads can be turned into sales more easily. :)

Best free chat for small teams

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to has a great deal of functions considering the fact it is free. Simple to set up, and once you need to train new members it takes minutes to do so.

Cons: As long as you keep it open in the right tab it works fine, but sometimes if you open it in wrong one it goes a bit crazy. In this case, I just close down and restart it. But in general it is not something it slows you down or it is a big issue. Still, it is my favorite chat service.

Overall: Real-time communication with your client and without complicated software or any cost at all.

I've had a lot of fun with this chatapp! It's absolutely great for communicating with our customers

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is how easy it is to use, and the emoji feature. It makes talking to the customer a breeze and fun!

Cons: The only problem I've had with the app is not being able to figure out how to change the speaking agent's name, though I'm sure I'm simply overlooking something.

Tawk.to is the best free chat and ticketing service.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to is simple to setup and use. It has amazing features for any chat and ticketing service let alone a free one. It also has a great interface and mobile app.

Cons: The only con that I can think of is that as of now is that they are a small team which might bring up some concerns for bigger companies.

I've been using tawk.to for 6 months. Great way to let customers instantly contact me on my website.

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can offer 24/7 customer support for my online store as well as take messages if I'm not available. It looks professional. Tawk.to was easy to set up and has customizable features.

Cons: I once missed a question from a potential customer, although I'm not sure if it was my own fault, the app failed to notify me a chat had been started.

Overall: I now have a way to instantly connect with visitors on my online store. It was the best solution out of others that I've tried out.

Just switched to Tawk.to and loving it

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We had problem with the previous chat as we were missing lots of chats because theres wasn't a beep.

It is simple and easy to use. No much functions but all what we need is the basic functions of chat system.

Cons: I can not complain much, I appreciate the fact it's a free solution but the branding will always be there in chats and emails.

Capterra-loader

Very useful to provide advice.

Aug 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows you to be connected from the cell phone application and provide advice at any time from anywhere.

Cons: In some sections it is not so friendly. and at the beginning generates many alarms that are then changed configuration for better management.

Overall: Remote consultancy which allows to publicize a service that can be extended over time.

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Great free chat software for very small solopreneurs

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Suitable for the solopreneur. I receive about 1k visitors to my site a month, and even fewer questions. This offers a great solution without any cost.

Cons: That the branding has to be there. I am generally OK with it though, since it's free to use and I appreciate that already.

Overall: I catch people who might be curious about working with me but don't have the time to send me an email.

Completely free solution for beginner companies to find out needs.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Completely free solution for beginner companies to find out needs. Easy to install the software onto website. Easy to learn software that even beginners can use.

Cons: Honestly have no negative feedback for this software. It's free and can be upgraded. 24/7 help if needed. Easy system with good software.

Great software that is offered for free

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Not only does this software have the basic features you would want for an in-window chat, but there are extra bonus features and reporting available, all for free.

Cons: You must be logged in online or through your desktop app in order for the software to recognize that you're an active participant.

I love Tawk.to! I've been using it for a few months and have had very few issues with app/website

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is how easy it is to use. It's quick, simple, and makes chatting with customers fun!

Cons: What I like least about this software is sometimes I wouldn't get a notification from the app when I'd receive a message.

Overall: Easy & fun communication with our customers!

A great intro to chat

Nov 14, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: If you're not sure if instant chat is going to be good for your business, this is a good app to try out. It's not the most feature rich, it's not the prettiest, but it's super easy to set up and get up and running. Once you've played with it for a month or two, you'll know whether it or a good competitor is right for your business.

Cons: It's not pretty and it's a little buggy. The desktop app tends to freak out every once in a while and needs to be restarted or just a tab switched. And if you leave it on the wrong tab, you'll get an annoying warning about not tracking, some such. Lots of small annoyances like that.

SImple plugin!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the plugin installs and is customizable with ease on Wordpress. It has all the settings that we want.

Cons: There are some customizations that I would like, but in all honesty I may be a minority for needing them due to nature of my business.

Great for Free: I prefer other paid tools but for the price it is useful.

Sep 05, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We use this now. It is free - it has good analytics for time on site and country of origin, allows you to create a chat with an end users, and the view is okay.

Cons: It does not have preset text or spellcheck. I also find the UI a bit clunky. I used to use another program I liked more.

Overall: Good for freeware. Some paid options have more bells and whistles.