Who Uses This Software?

Companies that want to connect to customers online.


Average Ratings

124 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact tawk.to for pricing details.
  • Free Version
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • tawk.to
  • www.tawk.to
  • United Kingdom

About tawk.to

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.


tawk.to Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

tawk.to Reviews Recently Reviewed!


Capterra loader

An extremely helpful service

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We realised that instead of getting some quality traffic, most of it were bouncing off the site and very few were actually converting into leads or sales. That is when we realised we needed a customer chat suupport right on the front page. Every single software we came accross was payable and that was not something we could afford, being a startup. That is when I discovered this amazing chat support service which we could actually use for free. I could not believe it the first time I saw it. It was too good to be true. We had a customizable chat widget, auto response and a full blown dashboard where agents could reply to customers on the site and could even talk among themselves and switch a customer to another agent right from the dashboard. Being and Admin, I was allowed full control over my agents and it even came with an Android app which I could use to give chat support to live traffic on the site even while on the move, and all this for free. You could also move to the paid tier where they would remove their branding and they also provide customer care agents incase we needed them. Tawk to was a real life saver and if you want a chat suppor ton your site I would highly urge you to go for this.

Cons: The only real issue faced was with the Android app that sometimes did not notify me of a chat but life all software products, this is most probably a minor bug. Apart from this the website dashboard could have been a little prettier but its still not that important to qualify as a real con.

add customer service chat to your website for free

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members.

This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk.

It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Cons: I really can't think of any valid cons.

Capterra loader

My go to chat application

Apr 03, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The basic service is free and easy to install and set up on WordPress.

I like that the tawk.to dashboard is hosted on a separate server from the website it's installed on. Because tawk.to is a separately hosted service, the load on our server resources is much lower than if we were using a self-hosted chat service.

You can administer chats for multiple websites from a single dashboard.

You can add non-administrator chat agents to a website.

tawk.to has extensive resources on how to use it available online.

The tawk.to mobile app allows you to respond to chats even when you're out and about. The desktop app is awesome as well because it provides a dedicated interface as opposed to opening it in the browser.

tawk.to shows the countries from which chats are coming from

Cons: The dashboard is challenging for beginners and non-technical users. In my experience, new users also have challenges understanding that tawk.to is hosted on a different location than the website from which the chats are coming from.

tawk.to causes a slight increase in web page load time for your website.

Overall: I've only used tawk.to on WordPress websites. I don't know what the installation process is like for other platforms so the experience might be different for other platforms.

Having tawk.to on my websites as greatly increased engagement with users.

Even though tawk.to is challenging to learn to use, they have comprehensive resources available to help you along the way.

Capterra loader

Awesome and easy to install chat support system

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Cons: There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website's dashboard.

Overall: This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

Capterra loader

You don't have to pay packet for live chat

Jun 26, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on.

Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Cons: The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Capterra loader

One of the best Chat for websites.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone.

We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere.

Cons: Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again

Overall: It is a great tool and feet that is very useful for any type of website. if used correctly it can become a means of sales for your business.

Simply Chat Interface between Business & Consumer

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

Cons: There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Free Website Integrated Plugin for Chat with Visistors

Aug 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Cons: There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

Overall: I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Feature-packed and intuitive live support program

Mar 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite feature is that I can easily take over conversations from my agents even when I am on the go with their mobile app. They have also added the support ticketing system where my agents can escalate certain customer concerns to me if they are unable to resolve them.

Cons: Canned notifications cannot be edited via the mobile app. It will be nice to have this feature because sometimes I might need to make edits on the fly.

Overall: After trying so many different live support programs, I decided to go with Tawk.to. The free plan has so many premium features such as ticketing, triggers and shortcuts. They put deep thought into the user experience of both the live support agent and the customer, and have an amazing mobile app that goes along with their web-based app.

Few things to keep in mind about Tawk.to

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily.

2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

Cons: 1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be.

2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

Overall: It adds great value to your business.

Capterra loader

Excellent value. Tons of features, maybe even too much

Aug 20, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Cons: It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Simple easy to use live chat support without hassle.

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With WP, Joomla, and support for most of the software, this is my first choice for a live support system. I am using this on my WordPress website and from my desktop app. This is really simple and easy to use. Pre-define chats make my support simpler. I started using it for my personal blog few years ago and still it is an awesome and never gave any problems. IF you need a an awesome chat which is simple to integrate that tawk is for you, and more of all it is absolutely free.

Cons: White lebel pricing is per monthly basic which is a bit more for starter like me.I would like to see one time plans for white lebel.

Overall: I am really very satisfied with tawk service, I can see who is online on my server from my dashboard, which gives me an awesome overview of total users browsing. I would love to see a one-time payment for the white label. But with an unlimited agent, awesome reporting and emoji it is getting more and more interesting. If you need a free chat service for the unlimited user at free of cost then this is for you.

It is the most complete messaging app that you have tested.

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It is a free application, which is ideal for small businesses and large companies, greatly reduces expenses.

- You get all the basic tools you might need for your first live chat.

- The implementation is extremely easy.

- Notes feature that allows you to keep track of previous contacts with customers.

Cons: - It's free, which means that you don't get any guarantee that it will work or that you will get help.

- It has very useful extensions that are paid

- There is still no translation service.

- It has some difficulty to handle the administration part at the beginning.

Overall: I was looking for a chat to be able to communicate with my clients, and this module, apart from giving you that, gives you a plus. Knowing where your customers are and from where the source arrives, it's unbelievable

Capterra loader

A good all round live chat service.

Jan 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Probably the best ting about tawk.to is that it is completely free, it doesn't matter how many agents or websites you need it's free.

It's really easy to use & set-up/installation is easy to.

Cons: I find that the addons can be quite expensive, especially since you have to purchase them on a per widget basis rather than per account.

Also the Woocommerce/Wordpress widget could do with some improvements to keep it inline with the Shopify widget as it's missing basic features such as customer & order look up, the abilit to edit/cancel orders. All of which are available in the Shopify version.

Capterra loader

Looking for a helpdesk for your site for free? This is the best.

Dec 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: After trying dozens of services, I chose Tawk because it is the most complete. You can literally customize everything for a very low cost. Tawk allows you to manage the chats your organization has with customers, evaluate them, supervise your customer service employees and have a perfect mobile application. Application that works in real time and very easy to use.

Cons: The application works very well and most of its features are free but a more modern interface would be appreciated.

Overall: With Tawk I can now have a complete help desk system for my company without much effort and in just 10 minutes.

Free chat with powerful features

Dec 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about Tawk.to chat is not that you do not need to pay for it, but the number of features and productivity it offers. Usually there are some big and minor issues with free software, but Tawk.to is an exeption. This chat platform has everyting you need and expect from a communication software.

Cons: There is nothing a dislike about Tawk. It has all the features I need, a good mobile app and everything meets my demands.

Overall: Previously I used a similar paid chat tool on my website and decided to try how Tawk.to works. The test was so successful that I started to use Tawk.to for other projects.

Capterra loader

Best Tool to Convert Your Visitors into Leads

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It helped me to gain the inbound leads from 25 to more than 100 per month. Previously, there were many website visitors coming but leaving the website without putting query/inquiry, but now with the help of tawk.to we can chat and gather all the requirements by giving quick chat support.

Cons: Once i have used the paid version of this tool, but the kind of team they have given was not as per our expectations. Infact, it is easy to take care of the chat by inhouse member rather than their paid support. That's the only thing i didn't like, otherwise this tool is the best among rest.

Overall: Me and my clients are happy to provide quick support to website visitors and generate more inquiries even quickly, so best tool we came across till now.

Capterra loader

Tawk.to is one of the best chat for websites.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is one of the best chat I have used for my websites, it is very useful and easy to use, it allows me to establish communication with potential clients quickly. The administration panel is very intuitive and allows us to analyze the visits and chats that are made on the web, we can also use it from our smart phone by downloading the app.

Cons: On some occasions I had to restart the browser, close the chat session and open it again because it has failed, but it's nothing to worry about, it's still one of the best online chat tools.

Overall: Through this chat we can serve our customers and help to make sales of the users who visit our website. It is an excellent tool that improves the attention and quality of service of any company.

Capterra loader

If you are looking for a chat solution, this is your best shot!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to is the best chat application on the market right now, and it's FREE! You can add it to your site in 2 minutes, add as many agents as you want, create canned responses, create tickets right on the dashboard.

And if you are a designer or manage multiples companies, you can have one account that admin all of them!

Cons: There are really no cons for this platform, it's FREE, super flexible, and if you still want to pay something, you can hire agents to be online 24/7

Overall: Sales increase a lot! Support is so much easier this way.

Capterra loader

Very efficient chat tool. Perfect for interactive and communication with website visitors

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Great Graphic User Interface showing relevant information on the dashboard such as number of active users, visitor statistics and so on. Assists in website promotion planning.

Makes it easy for account user to be active 24/7 with integrations such as its mobile application which allows users to remotely reply chats from visitors.

The reporting feature is perfect for websites with lots of traffic and visitors. Such reports help in the marketing process to know which of your products for example are mostly viewed.

Cons: No optimization features (S.E.O) which could make a lot of significant improvements.

No ability to upload files during chat conversation

Capterra loader

Let your customers talk to you instantly

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part about Tawk.to is that it is a free platform that provides the best live chat support platform for every website. I use it for my website and because I have Tawk.to's app too, I can chat with the real-time customer from anywhere. Further with the offline feature and some features in admin panel, I can ask my customers to leave a message if I am not online. This is all a

Cons: Tawk.to is a perfect platform for Live Chat as per my opinion as i have been using it since more than a year now.

Overall: Tawk.to has always been and will always be my first choice for Live Chat implementation on any website as it has got several advantages and is really easy to set-up.

A free live chat application which I would still use even if it's not free anymore

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use

- Basically all basic functions you need for a live chat are included

- can add it to our company website making Clients be able to contact our CS team anytime they have questions when browsing our website

- efficient and helpful TAWK CS team

- Offline function which enables Client to send offline message to our CS team

- Free

Cons: Some of the functions are not too user-friendly in which you might need to do a few clicks and contact the TAWK CS team to find our how to use it, e.g. it was not too obvious on where to see all online agents

Overall: - Closer relationship with Clients

- Being able to provide better CS service to our Clients

Free online chat for your business

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part i like about this software is ease of use to implement it on any platform no matter you are using a php based web application or an static page, the other thing i liked about it its free for use policy.

Cons: The pricing to use its plugins are quite exaggerated for an online chat application.

Overall: The experience while using tawk.to is awesome we don't generally use the plugins so its not like we are affected in any way but it is nice to greet your visitors with a nice phrase.

Capterra loader

A simple to implement, live chat software

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love tawk! Having used multiple chat software for my personal website, when I came upon tawk through another user review - I decided to try it out. And I have not been disappointed.

A very light software, it goes up on the website without an issue and you can customize where all should it be implemented.

It has an Android as well as an iOS app so that you can talk to your customers even when you are out.

Additionally, it has a powerful keyword functionality, so that you can just type in a keyword and it replaces it completely with a sentence that you have pre-programmed.

Cons: That I have to pay to remove their branding.. LOL! But considering the number of features we get for free, we should really not complain!

Capterra loader

Tawk.to is one of the best online chat ..!

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is one of the best online chat, it is very useful we can use it for free with very good features. It is a great tool to be in contact with customers through the website, we can clarify any questions they have and we can also generate sales, it is very intuitive and easy to use and we can keep a record of all the chats of each client.

Cons: Sometimes communication is interrupted and I have solved by closing the session and reopening it, I have also reloaded the web browser in some cases.

Overall: It's excellent has helped me maintain good communication with my clients and has also become a direct sales channel.

Capterra loader

Best value tool for Customer Service Online

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Tawk for several years in several projects.

It simply gives you an awesome way to do customer service online with live chat.

It also have a great free version for small companies that let you use the full service and grow.

Cons: I couldn't say much about cons because it's simply great, the free plan kills almost every possible con.

Maybe better analytics and history, some BOT capability.

Capterra loader

Tawk.to is a great value

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to is a great way for small businesses to operate like a big business. We use the Business hours chat. The chat agents are always open to ask us questions so that they can provide the best reponses to our customer.

Cons: I wish they offered a phone service. I've made the suggestion. Fingers crossed!

Overall: Since we're a small business, Tawk.to offers the support to our customers that we would never have the time to provide.

Capterra loader

Unmatched Offerings for Zero Dollar

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's totally free (no hidden charges) to use as Chat support on website.

I have been skeptical before joining thinking there must be something for which will stop me at later stage maybe after few days. To be honest, it is TOTALLY free and does what it says. Their main business is renting employees for 24/7 chat. I don't mind having their name on chat widget because my customers need a live person to chat and they offer it.

Easy to install and customisation options are simple to implement and match the theme of website.

Cons: Android App is PLUS point which has a irritating notification tone but catches agent's attention.

That's what we need. We never bothered about changing the sound.

Great way to communicate with customer on your website.

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love this free program. It also has an app for your phone which allows you to stay connected even on the go. This program allows me to help.customers with any orders or product questions before they order. I've found a lot more ppl visit our website rather than call so this still allows me to stay connected with our customer base with the added convenience of not having to call.

Cons: No really cons I can think of. A suggestion would be a time schedule that you can coordinate with business hours instead of having to log on or off each time.

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Live Chat With Your Website Visitor

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: New, updated design of the dashboard provides the analytics kind of data which contains the average session time and the total session, visitors' real-time data to us. The tool let us show the visitors along with the prospects which are categorized in active, served and idle. You can fill the lead generation form in the same tool if you have set up it properly.

Cons: Least like is the mobile app. I have faced problem while chatting it with the visitors. It really takes much time to load and start the chat as this is faced by me everyday.

Overall: All over experience is good. Live chat with your visitor and take their details to fill up the lead generation form. Barge in between the chat to talk something to your college is the best part of it...

Chat with your customers!

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a great free plan. You can customize the colors of the chat and widget. It has an app for your phone and computer to stay connected with customers. It can respond automatically if prompted to. It can also alert you when you have a website visitors.

Cons: I really didn't dislike much about this app except that to add certain features you had to pay monthly for those specific features. They should just include all for 1 price.

Overall: I use talk.to for customer chat support on my e-commerce website. It has been a very successful support tool for me. I definitely recommend it.

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Essential for our business... and Free!

Oct 24, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is free and easy enough to use. Comparable competing software isnt free.

Cons: The Scheduler is a mess. If you dont us the scheduler and have multiple agents, someone may forget to log out and you cant determine who it is and your chat will remain activated. The only alternative is to then use the scheduler and set specific hours. But if you do that then your chat will be deactivated outside of those specific hours, even if an agent logs in. If you want to work non-fixed schedules, you have to keep adjusting the scheduler every time.

Overall: Overall very good because our expectations are low since it is free. There are a lot of UX improvements that could be made however. It's still worth it for an early stage business that doesn't want to spend on chat software.

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Easy to implement, full-featured free tier

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can do nearly everything in their free tier. Customization is pretty robust, with multi-lingual support as well. Integrating into any website requires no coding knowledge at all, and it also has plugins for most popular web platforms (WordPress, etc.)

Cons: Managing notifications can be a bit confusing, and the desktop app for Windows has some bugs (crashes, blank screens, etc.)

Overall: We use Tawk on our website as well as a number of clients' websites, and are extremely happy with the feature list. They also offer chat agents for hire which works extremely well in our use cases.

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versatile, efficient and modern. The best chat application

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With a single account, I can monitor all the chats that are in different domains. It allows me to assign roles to members, know which countries users write to me and customize their design. It is wonderful!

Cons: At first, it is not easy to understand the operation of the chat and the options in the left sidebar. The application is really excellent, but it can be a bit more intuitive

Capterra loader

the truth is an excellent live chat, always works as it should and is very easy to use.

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: incredible system to have a live chat, you can place it on your website, it is easy and easy to use and manage, the best you can use from your application.

Cons: chat is very good for your page, the only bad thing is that it is not so customizable until the version pays.

Overall: the fact that I can create a group for each chat that is needed in a single administrative panel is great, it saves me a lot of time.

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Great for beginners

Mar 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is absolutely free and is easy to use. Anyone looking to answer a handful of questions through the day won't find a better app.

Cons: Tawk.to is abysmal at sorting large amount of messages. If you are planing to be constantly talking to multiple people or having multiple staff members be involved you will quickly get overwhelmed by the unintuitive UI.

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Best Free Live Chat Software you come across

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this software because it makes you see what your site visitors are currently doing. It makes you having a view on what your users what. It is also responsive and mobile friendly on browsers. It is available on both mobile and desktops.

Cons: What's there to dislike about this software? Nothing really to be candid. Thumbs up to the developers

Easy to set up and has helped our company a lot

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you can review historic conversations and see messages users are typing before they send them, this helps you prepare a prompt response and anticipate their doubts.

Cons: The fact that I get logged out of the app without knowing, sometimes we don't know we have been logged out and we've missed a couple of chats

Overall: Really good experience so far, very configurable and also easy to manage between the three people/agents that have been responding to chats. It is very easy to take over chats and notification sound is very pleasant and distinctive

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Great free chat software

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Truly completly free chat software. Great ease of use and very complete. Can't think of any missing features. No limit's other than a little branding on the free software!

Cons: I've a really hard time thinking about cons, maybe the app for operators could be improved.

Overall: Great, easy to install and great to use!

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Expand and improve your e-commerce with this online chat!

Jul 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very versatile, you can create several users, you can designate more administrators and operators to help you and I love the idea that you can insert a form and thus have a contact for the list.

Cons: It is not fully editable, the company's data is still displayed in tawk.to, for the full version you must pay.

Overall: Since I installed this add on my website, I have increased contact and visits, with this chat my clients feel safe since they know that we will give them the answer when they need it.

Most amazing chat tool for website owners

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is free, easy to setup, customize and connect with customers. Convert sales

Cons: I know it is free but certain customization are chargeable. Could you at least make the design part free so we can change the look and feel without paying extra. Remove branding as well for a permanent one time fee

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Free and Easy to use Live Chat Platform

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tawk is a free to use website Live Chat Platform where I can message my website visitors and solve their queries on the spot. I have an education institute for which I use it and I usually initiate chats with the visitors which in most of the cases turns in to leads.

Cons: As such there is nothing that I dislike about Tawk.to

Overall: Overall Tawk.to is an easy to use and free live chat platform which can surely be your assistant in bringing leads for your business.

Great live chat for your website, and free!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved that you could easily set it up and running. Customers seem to love to click and chat, that gives you an extra layer of customer satisfaction as they feel valued.

Cons: Obviously, on the free version you can't customize everything as you wish for. But if you pay you can.

Easy to Use Live Chat Software

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I can easily see how many people are on our website, initiate chats with them, and respond to chats that a person has started on their own.

Cons: We do have the occasional problem of the desktop app crashing when you haven't been using it all day, but a quick restart of the program completely fixes it. I know that Tawk.to are looking it, so I'm sure it will be fixed soon.

Overall: I function as backup to our sales team when it comes to the live chat on our website, so I do not pick up every chat that comes in. Instead, I pick up any chats that occur when all of my colleagues are busy. For my role, Tawk.to works perfectly. I can easily answer questions and use pre-configured responses when appropriate.

Capterra loader

Tawk.to is the best free chat app tool out there

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use tawk.to for one of my Australian clients and the free basic tool itself is really good. It allows you to converse with prospects and clients seamlessly. Even the basic features are really superb. I would recommend it to start-ups who wants to have a chat app tool integrated to their website.

Cons: Tawk.to can actually do better by adding more premium features like auto responses to common inquiries.

Chat Support Solution

Aug 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tawk.to as a platform enables our company to efficiently assist our customers and keep track of stats, monitor agents, and isolate areas of improvement

Cons: The features are somewhat limited in terms of customization

Overall: Pleasantly surpised

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My Favorite Live Chat Support

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: this is the best Live Chat Support, i can easily get in conact with my site visitors and this application track down the viditors coming into my sites just like the Google Analytics app.

It's very easy to install on websites of different CMS platform and free to use.

Cons: i dont think i have anyhting negative on Twak.to

Overall: i can easily chat with visitors arriving on my site.

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Simple and Effecitve Live Chat

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install and set-up, great features for offline messaging, tickets and mobile app is great.

Cons: Little delay on load in browser, some configurations can be confusing.

Overall: We've been using Tawk for almost a year and are extremely happy with the product. The free version has so much to give any company. We run Live Chat with staff in different timezones and make a fair amount of use with delay automated messages (which people do use) The biggest aspect you need to buy into is that Live Chant needs to be managed and, you need to be fast. Customers want answers, a personality and quick response.

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Great live chat service

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Tawk.to is easy to setup and use whether you're on desktop or mobile. It has decent customization options, good functionality and does exactly what I need it to do.

Cons: It offers some stats but it doesn't show any historical data. I wish it was able to offer me even more data but for that I rely on Google Analytics. Overall, Tawk.to offers good value.

Capterra loader

Fantastic Free Chat Widget for Website

May 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It was extremely easy to setup and add to websites. Just copy and paste code provided by tawk.to after selecting from a few different customization options. Works fantastic on every device I've used it on so far.

Cons: Sometimes it can be a bit confusing to customize options. Sometimes the changes I make are not reflected on the website.