# tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of tawk.to Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews HK Harish K Lead Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions.“ November 9, 2025 HS Harry S Head of CSMAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “Didn’t connect into other apps as welll as alternatives.“ November 29, 2025 HK Harish K Lead Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Tawk.to is a great option for handling client chats and quick questions right from our web projects.“ November 9, 2025 KK Kenna K Digital Media Systems LeadLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “It doesn't integrate very well with our current software“ May 17, 2025 AA Aditya A Customer Service RepresentativeConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy.“ April 24, 2025 OS Oscar S Operations ManagerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Honestly, I can't remember a time when Tawk.to was not working or had issues.“ September 5, 2025 CB Connor T. B Financial Operations ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “Our customers now have a hotline to us during business hours, and it makes us look good on our response times.“ May 22, 2025 AH Ami H WebEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of commitment to it, it pretty much negates ease of use.“ November 24, 2024 ## Showing most helpful reviews Showing 1-25 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angus A. Director Broadcast Media Used the software for: 1-2 years ### "A very solid chat support plugin for wordpress " May 25, 2025 4.0 A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. Pros A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. Cons There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. Review Source Marianela F. Water Treatment and Environmental Management Consultant Chemicals Used the software for: 6-12 months ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." January 24, 2023 5.0 Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. Pros Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. Cons Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) With Tawk.to, we have had a simple, secure implementation and a very stable service. Review Source HS Harry S. Head of CSM Accounting Used the software for: 6-12 months ### "Good enough " November 29, 2025 3.0 Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. Pros Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old Cons Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. Review Source Pascual G. Project Manager Computer Software Used the software for: Less than 6 months ### "Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a" August 6, 2022 5.0 Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules. Pros Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations. Cons I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail. Alternatives considered [Callbell](https://www.capterra.com/p/180550/Callbell/) Reason for choosing tawk.to Recommendation from a colleague who has already used the platform Review Source HK Harish K. Lead Web Developer Information Technology and Services Used the software for: 2+ years ### "Efficient live chat and messaging for development teams" November 9, 2025 5.0 Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. Pros Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. Cons Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. Review Source OS Oscar S. Operations Manager Consumer Goods Used the software for: 2+ years ### "Easy peasy chat" September 5, 2025 5.0 Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. Pros It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. Cons The notifications could be better. There's really no way to configure notifications other than "on" or "off". Review Source CTB Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Zero-cost live chat, incredible value for order tracking" May 22, 2025 4.0 It decreased our call volume and helped us resolve B2B order challenges more easily. Our customers now have a hotline to us during business hours, and it makes us look good on our response times. For a free tool, it’s been remarkably powerful. Pros Tawk. to was an easy plug-in to our site. We primarily use it for inbound order questions and post-shipping support. The real-time chat, makes our customers feel like their’s someone on the other end, even though our ops team is small. Cons Advanced in-box integrations like CRM or ERP sync are missing. We had to create a manual system for tracking certain chats for internal follow-up. Review Source SW Steve W. Director Information Technology and Services Used the software for: 1-2 years ### "Good live chat service" June 5, 2025 4.0 Pretty good. It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. Pros The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use. Cons IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. Review Source AA Aditya A. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Share with real time chat that keeps us close to customers" April 24, 2025 4.0 It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot. Pros Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it. Cons Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. Review Source IT Indrashish T. EBO Support Associate Luxury Goods & Jewelry Used the software for: Less than 6 months ### "A Must-Have Live Chat Tool" July 16, 2025 5.0 Easy to use, quick to set up, and completely free. Great for staying connected with visitors and improving response time on any device. Pros I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away. Cons The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat. Review Source DK Deepanshu K. Reporting Manager Consumer Services Used the software for: 2+ years ### "Tawk to Review" December 21, 2024 4.0 Interface is excellent. Chat response are real time based. Pros Easy to communicate with customers. Responses can be checked in real time. Easy to navigate. Employess can communicate with each other in DM section. Group option is also very helpful. The feature is like the most is employess can track the chat history in very convenient way. Cons There is nothing to dislike in tawk to. Ai chat feature could be enhanced. Review Source SS Stefan S. Project Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Great free solution" September 22, 2024 5.0 Pros It.s free, easy to use, easy to config, works on many platforms Cons nothing at all. since it.s free, it.s an amazing tool. Review Source Bill B. President Computer Software Used the software for: 2+ years ### "No-cost way to increase customer satisfaction? Who wouldn't want this?" December 8, 2021 4.0 We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites. Pros With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system. Cons There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times. Review Source DS Dayle S. Developer Construction Used the software for: 2+ years ### "An excellent choice!" August 16, 2022 4.0 I have really have anything negative to say about the software. It does exactly as it is suppose to and more. The list of features you can use on both the free and paid version is great! Pros The software is easy to setup, and gives you a whole new level of customer/supplier interaction. A requirement in my opinion. Cons It can be quite confusing when setting it up on a Wordpress multi-store. Reason for choosing tawk.to It had a high popularity among similar websites, and I can understand why. Also the simplicity of it is brilliant, as not everyone is tech-savy. Review Source Nweke C. Founder, Lead Designer Design Used the software for: 2+ years ### "A cool freebie tool for live chat support" April 11, 2023 4.0 It's a great freemium tool for small businesses starting out to manage their live chat support with customers on their websites and this helped me save money and also made it easy to hardly miss out on customer chats. Pros It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable. Cons It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding. Review Source IA Itunu A. Customer service Entertainment Used the software for: 1-2 years ### "Best live chat software so far" September 8, 2022 5.0 Tawk.to is an amazing tool for live chat, it enable me to save chat templates and use it conveniently when answering the same questions for multiple customers. It allow our customers to reach out to us easily and faster without having to send email or even call us. Pros It is very easy to set up and understand, it has all the features I need, it also give the leverage of another agent to whisper some clue about what the customer want. That is a plus for me. Cons The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss a chat and I have to keep refreshing the page to ensure I do not miss any chat. Review Source Lacey C. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Talk to anyone you want!" March 3, 2022 5.0 Pros 1st and foremost. It's free! I get notified every time some one visits my sight and i can see all the pages they navigate to. It's great! Cons I wish it kept a lot of visits like it does for chats. Would be great to keep up with repeat visitors, times of day, visited pages, referring link and location of visitor. Review Source Allen E. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Live Chat for your Website" April 12, 2024 5.0 Pros Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions. Cons I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use. Review Source VR Verified Reviewer Sales Manager Financial Services Used the software for: 2+ years ### "It is a great tool when you are starting your business!" August 2, 2022 4.0 Pros I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support. Cons It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding. Alternatives considered [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Review Source AH Amrut H. CSR Telecommunications Used the software for: 2+ years ### "Wonderful Features" March 7, 2023 5.0 Pros very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome Cons the chat notification music, that is toooooo loud Alternatives considered [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Review Source MT Michell T. Founder Retail Used the software for: 2+ years ### "The Best Live Chat Assistant Application" June 10, 2021 4.0 Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk. Pros For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use. Cons I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that. Review Source AWT Aldrin Wilfred T. Business Development Manager Real Estate Used the software for: Less than 6 months ### "Engage instantly with your potential client in real time." July 3, 2023 4.0 Overall i really enjoy working and using tawk.to , it is a great way to engage with potential clients and converging them into prospects. Pros The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being an user can be ready with my solutions instantly. Cons The least I like about tawk.to is that you can't unsend a message which you have sent by mistake or with a mistake in it. Review Source CC Cristina C. webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Valid free alternative to expensive softwares " December 12, 2022 5.0 It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever. Pros I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes. Cons Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties. Reason for choosing tawk.to Because it's free and it works well. Review Source VR Verified Reviewer Freelance Writer Used the software for: 6-12 months ### "Simply Chat Interface between Business & Consumer" July 9, 2018 5.0 Pros As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers. Cons There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter. Review Source Henri H. Web designer Marketing and Advertising Used the software for: 1-2 years ### "Easy to integrate livechat" October 19, 2023 5.0 Very good for integrating livechat into websites. You should try it Pros As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites. Cons On low-performance computers, I've already missed a livechet after a certain period of computer inactivity. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.