--- title: "tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is tawk.to the right Live Chat solution for you? Explore 345 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167792/tawk-to/reviews/" page_type: "reviews" language: "en" --- tawk.to 4.6 (345) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of tawk.to Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews AA Aditya A Customer Service RepresentativeConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy.“ April 24, 2025 Andrea L Innovation ManagerTranslation and Localization, 2 - 10 employeesUsed the software for: 6-12 months. “We have also occasionally experienced minor technical issues with the chat widget after making changes to our website or integrations, which required some troubleshooting.“ July 15, 2026 HK Harish K Lead Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions.“ November 9, 2025 HS Harry S Head of CSMAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “Didn’t connect into other apps as welll as alternatives.“ November 29, 2025 HK Harish K Lead Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Tawk.to is a great option for handling client chats and quick questions right from our web projects.“ November 9, 2025 AH Ami H WebEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of commitment to it, it pretty much negates ease of use.“ November 24, 2024 CB Connor T. B Financial Operations ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “Our customers now have a hotline to us during business hours, and it makes us look good on our response times.“ May 22, 2025 KK Kenna K Digital Media Systems LeadLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “It doesn't integrate very well with our current software“ May 17, 2025 ## Showing most helpful reviews Showing 1-25 of 345 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea L. Innovation Manager Translation and Localization Used the software for: 6-12 months ### "Outstanding Value for a Free Live Chat Platform " July 15, 2026 5.0 Overall, our experience with tawk.to has been very positive. It has become an important communication channel for engaging with website visitors and providing timely customer support. The platform is easy to use, reliable, and offers an impressive range of features, particularly considering that we use the free version. The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. Overall, tawk.to has exceeded our expectations and offers outstanding value for organizations looking for a dependable customer support solution. Pros What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality. The interface is intuitive and easy to learn, allowing our team to respond quickly to customer inquiries and collaborate efficiently. Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience. The platform is reliable, regularly updated, and offers integrations with other business tools. For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. Cons While tawk.to offers an excellent feature set, there are a few areas that could be improved. Some of the more advanced customization options and settings can take time to discover, so there is a slight learning curve when configuring the platform for the first time. We have also occasionally experienced minor technical issues with the chat widget after making changes to our website or integrations, which required some troubleshooting. In addition, while the chatbot is useful for handling basic inquiries, creating more complex conversational flows could be more intuitive. Overall, these have been relatively minor issues, and they do not outweigh the excellent functionality and value that tawk.to provides—especially considering the free version. Switched from [Chatlio](https://www.capterra.com/p/177179/Chatlio/) We were looking for a more affordable tool. Review Source Marianela F. Water Treatment and Environmental Management Consultant Chemicals Used the software for: 6-12 months ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." January 24, 2023 5.0 Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. Pros Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. Cons Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) With Tawk.to, we have had a simple, secure implementation and a very stable service. Review Source HS Harry S. Head of CSM Accounting Used the software for: 6-12 months ### "Good enough " November 29, 2025 3.0 Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. Pros Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old Cons Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. Review Source Pascual G. Project Manager Computer Software Used the software for: Less than 6 months ### "Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a" August 6, 2022 5.0 Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules. Pros Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations. Cons I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail. Alternatives considered [Callbell](https://www.capterra.com/p/180550/Callbell/) Reason for choosing tawk.to Recommendation from a colleague who has already used the platform Review Source HK Harish K. Lead Web Developer Information Technology and Services Used the software for: 2+ years ### "Efficient live chat and messaging for development teams" November 9, 2025 5.0 Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. Pros Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. Cons Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. Review Source OS Oscar S. Operations Manager Consumer Goods Used the software for: 2+ years ### "Easy peasy chat" September 5, 2025 5.0 Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. Pros It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. Cons The notifications could be better. There's really no way to configure notifications other than "on" or "off". Review Source CTB Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Zero-cost live chat, incredible value for order tracking" May 22, 2025 4.0 It decreased our call volume and helped us resolve B2B order challenges more easily. Our customers now have a hotline to us during business hours, and it makes us look good on our response times. For a free tool, it’s been remarkably powerful. Pros Tawk. to was an easy plug-in to our site. We primarily use it for inbound order questions and post-shipping support. The real-time chat, makes our customers feel like their’s someone on the other end, even though our ops team is small. Cons Advanced in-box integrations like CRM or ERP sync are missing. We had to create a manual system for tracking certain chats for internal follow-up. Review Source IT Indrashish T. EBO Support Associate Luxury Goods & Jewelry Used the software for: Less than 6 months ### "A Must-Have Live Chat Tool" July 16, 2025 5.0 Easy to use, quick to set up, and completely free. Great for staying connected with visitors and improving response time on any device. Pros I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away. Cons The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat. Review Source Angus A. Director Broadcast Media Used the software for: 1-2 years ### "A very solid chat support plugin for wordpress " May 25, 2025 4.0 A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. Pros A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. Cons There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. Review Source SW Steve W. Director Information Technology and Services Used the software for: 1-2 years ### "Good live chat service" June 5, 2025 4.0 Pretty good. It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. Pros The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use. Cons IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. Review Source AA Aditya A. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Share with real time chat that keeps us close to customers" April 24, 2025 4.0 It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot. Pros Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it. Cons Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. Review Source VR Verified Reviewer Creative Lead Design Used the software for: I used a free trial ### "Function over Form" November 29, 2024 4.0 Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation Pros Tawk was very easy to implement and allowed us to provide great customer service easily! Cons It was not visually appealing on the front or back out of the box - and it was not the easiest to customize Review Source Devyani S. Customer Relationship Associate Banking Used the software for: 1-2 years ### "A must have and easy to integrate live chat application for a startup" May 9, 2022 4.0 Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online. Pros I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website. Cons Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users. Review Source RJ Ryan J. Founder Real Estate Used the software for: 2+ years ### "Powerful and effective customer service platform" November 17, 2022 5.0 Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try. Pros The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs. Cons Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating. Review Source AT Anurag T. Technical Support Specialist Telecommunications Used the software for: 6-12 months ### "Best place " March 19, 2023 5.0 The overall experience while using this application is amazing it enhances the user experience Pros The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat Cons What I like least about tawk.to Sometimes it loses the connection and we need to reload it again Review Source MS Mark S. Sales and Marketing Leisure, Travel & Tourism Used the software for: 1-2 years ### "It's Forever Free" September 7, 2023 5.0 This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website. The setup takes no time at all and it is honestly is free for life!! That's sounds hard to believe, but trust me, it's true Pros The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage! Cons The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing tawk.to Because Tawk.to is forever free Review Source TB Tyler B. Digital Asset Manager Automotive Used the software for: 2+ years ### "The Best Bang for your Buck on the Market" November 23, 2023 5.0 Pros Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable. Cons Customer service is a bit slow at times if im being honest. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source Carine Sylvie T. Remote administrative assistant Consumer Services Used the software for: 1-2 years ### "The best Live chat" November 14, 2023 5.0 Tawk.to is a very good livechat and the back office is easy and intuitive to use. Pros Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes. Cons I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low. Review Source Abraham A. CEO Internet Used the software for: 2+ years ### "Pretty Useful Engagement tool for Website visitors" July 1, 2022 5.0 Overall, nothing to regret for a service that runs free of charge and yet solves a major problem Pros This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use Cons Not all countries can sign up though. Some countries are banned Review Source Sourav K. Administrator Higher Education Used the software for: 1-2 years ### "Awesome and easy to install chat support system" October 12, 2018 5.0 This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website. Pros For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website. Cons There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard. Review Source Iqra Z. Digital Media Specialist Information Technology and Services Used the software for: 2+ years ### "Manage your Customers with Professional Chat Box" June 18, 2020 5.0 I am running different websites for my own business, so I have installed Tawk.to on all my websites. I always chat with my users and customers through Tawk.to. I really like the dashboard of Tawk.to where I can the details of my visitors. I have increased the sale of my products because I describe to my users about my products through the Tawk.to chat. Pros If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it. Cons I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding. Review Source AK Amanda K. Owner Hospitality Used the software for: 6-12 months ### "Great chat and traffic tool" April 28, 2023 5.0 Overall I am pleased with it and have been happy to recommend it to others Pros Real time chat functionality built into website and the real time web traffic information that is very up to date. Cons I have been unable to save user details (eg names and notes) against chat records for the last few months. Review Source EP Erik P. Director of Technology Religious Institutions Used the software for: 2+ years ### "add customer service chat to your website for free" May 31, 2018 5.0 Pros Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me. Cons I really can't think of any valid cons. Review Source Farhan B. Booking Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best chat platform for your Website" June 14, 2020 5.0 I use Tawk.to as a WordPress plugin in my websites which I have developed through WordPress. The plugin is really easy to use, after installation just login with tawk.to account and we can start chatting with our visitors. Especially in my e-commerce websites I chat with my users and I describe them about the products of my website. Pros Tawk.to allows you to chat with the visitors of your website or mobile application. The dashboard is really easy to understand. Where you can add different users. You can see online visitors of your website and you can chat with them. The setup is really easy and you can start tracking. Cons According to my experience, there should be more chat themes with different styles. All other features of tawk.to are really fabulous and awesome. Review Source SJ Simon J. Owner Retail Used the software for: 1-2 years ### "Online chat" November 17, 2023 5.0 Pros Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid. Cons I am satisfied with everything. everything works. Switched from [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Better Price. more useful features...... Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.