# tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of tawk.to Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews AA Aditya A Customer Service RepresentativeConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy.“ April 24, 2025 HS Harry S Head of CSMAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “Didn’t connect into other apps as welll as alternatives.“ November 29, 2025 HK Harish K Lead Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions.“ November 9, 2025 KK Kenna K Digital Media Systems LeadLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “It doesn't integrate very well with our current software“ May 17, 2025 HK Harish K Lead Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Tawk.to is a great option for handling client chats and quick questions right from our web projects.“ November 9, 2025 OS Oscar S Operations ManagerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Honestly, I can't remember a time when Tawk.to was not working or had issues.“ September 5, 2025 CB Connor T. B Financial Operations ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “Our customers now have a hotline to us during business hours, and it makes us look good on our response times.“ May 22, 2025 AH Ami H WebEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of commitment to it, it pretty much negates ease of use.“ November 24, 2024 ## Showing most helpful reviews Showing 1-25 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angus A. Director Broadcast Media Used the software for: 1-2 years ### "A very solid chat support plugin for wordpress " May 25, 2025 4.0 A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. Pros A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. Cons There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. Review Source Marianela F. Water Treatment and Environmental Management Consultant Chemicals Used the software for: 6-12 months ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." January 24, 2023 5.0 Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. Pros Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. Cons Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) With Tawk.to, we have had a simple, secure implementation and a very stable service. Review Source HS Harry S. Head of CSM Accounting Used the software for: 6-12 months ### "Good enough " November 29, 2025 3.0 Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. Pros Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old Cons Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. Review Source HK Harish K. Lead Web Developer Information Technology and Services Used the software for: 2+ years ### "Efficient live chat and messaging for development teams" November 9, 2025 5.0 Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. Pros Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. Cons Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. Review Source OS Oscar S. Operations Manager Consumer Goods Used the software for: 2+ years ### "Easy peasy chat" September 5, 2025 5.0 Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. Pros It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. Cons The notifications could be better. There's really no way to configure notifications other than "on" or "off". Review Source VR Verified Reviewer Web Entertainment Used the software for: Less than 6 months ### "STEALING YOUR CUSTOMER DATA" November 24, 2024 1.0 Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of commitment to it, it pretty much negates ease of use. Pros DO NOT USE THIS PRODUCT. We have been using the product for a month, just enough time to really get the knowledge base filled in, and the support ticketing service set up, when we got notice that the page is showing a PHISHING SCAM. We alerted Tawk to this issue, and they basically said the knowledge base is not their product (which is is tied directly into their dashboard as a service they provide) and can do nothing about it. So they are willfully allowing your client data to be stolen, and have absolutely no desire to resolve it. AVOID. This company will not only make your services look bad, they don't seem to care at all of the safety of your clients. Cons Poor customer service. Which is funny for a company that literally provides customer service. DO NOT USE THIS APP. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing tawk.to ease of use, cost efficiency and ability to email/chat with clients through ticket submission, which is now compromised, and showing a phishing scam alert, so that isn't great for building trust with your own clients. Review Source CTB Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Zero-cost live chat, incredible value for order tracking" May 22, 2025 4.0 It decreased our call volume and helped us resolve B2B order challenges more easily. Our customers now have a hotline to us during business hours, and it makes us look good on our response times. For a free tool, it’s been remarkably powerful. Pros Tawk. to was an easy plug-in to our site. We primarily use it for inbound order questions and post-shipping support. The real-time chat, makes our customers feel like their’s someone on the other end, even though our ops team is small. Cons Advanced in-box integrations like CRM or ERP sync are missing. We had to create a manual system for tracking certain chats for internal follow-up. Review Source SW Steve W. Director Information Technology and Services Used the software for: 1-2 years ### "Good live chat service" June 5, 2025 4.0 Pretty good. It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. Pros The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use. Cons IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. Review Source AA Aditya A. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Share with real time chat that keeps us close to customers" April 24, 2025 4.0 It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot. Pros Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it. Cons Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. Review Source IT Indrashish T. EBO Support Associate Luxury Goods & Jewelry Used the software for: Less than 6 months ### "A Must-Have Live Chat Tool" July 16, 2025 5.0 Easy to use, quick to set up, and completely free. Great for staying connected with visitors and improving response time on any device. Pros I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away. Cons The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat. Review Source DK Deepanshu K. Reporting Manager Consumer Services Used the software for: 2+ years ### "Tawk to Review" December 21, 2024 4.0 Interface is excellent. Chat response are real time based. Pros Easy to communicate with customers. Responses can be checked in real time. Easy to navigate. Employess can communicate with each other in DM section. Group option is also very helpful. The feature is like the most is employess can track the chat history in very convenient way. Cons There is nothing to dislike in tawk to. Ai chat feature could be enhanced. Review Source SS Stefan S. Project Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Great free solution" September 22, 2024 5.0 Pros It.s free, easy to use, easy to config, works on many platforms Cons nothing at all. since it.s free, it.s an amazing tool. Review Source Rajkishore M. Founder Logistics and Supply Chain Used the software for: 1-2 years ### "Best Live Chat Software With Bulk Features For Everyone" July 30, 2021 5.0 I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features. Pros Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too. Cons On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately. Review Source Anuj P. Digital Marketing Manager E-Learning Used the software for: 6-12 months ### "The Must have live chat tool for your website to improve your ROI" May 27, 2022 5.0 I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing. Pros So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business . Cons I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor. Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 2+ years ### ""Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"" March 1, 2023 5.0 Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs. Pros Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp. Cons Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering. Review Source LT Lekha T. Digital Marketing Specialist Retail Used the software for: 2+ years ### "Best software for real-time chat" September 7, 2022 5.0 It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product. Pros Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go. Cons It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics. Review Source Rohit A. Founder Information Technology and Services Used the software for: 2+ years ### "Best Free Live Chat & Ticketing Platform" October 1, 2023 5.0 Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers. Pros The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase. Cons It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online. Reason for choosing tawk.to Due to the features they are providing, a well-known brand and the free plan. Review Source PE Precious E. Community Manager/Builder Computer Games Used the software for: 1-2 years ### "Best Online Customer Service" February 20, 2023 5.0 My experience with tawk.to has been really amazing, helping me to connect to important projects. Pros I love that I am able to interact with the representatives without going through a lot of stress while trying to do so. Cons I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message. Review Source VR Verified Reviewer Sales Manager Financial Services Used the software for: 2+ years ### "It is a great tool when you are starting your business!" August 2, 2022 4.0 Pros I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support. Cons It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding. Alternatives considered [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Review Source AH Amrut H. CSR Telecommunications Used the software for: 2+ years ### "Wonderful Features" March 7, 2023 5.0 Pros very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome Cons the chat notification music, that is toooooo loud Alternatives considered [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Review Source MT Michell T. Founder Retail Used the software for: 2+ years ### "The Best Live Chat Assistant Application" June 10, 2021 4.0 Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk. Pros For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use. Cons I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that. Review Source AWT Aldrin Wilfred T. Business Development Manager Real Estate Used the software for: Less than 6 months ### "Engage instantly with your potential client in real time." July 3, 2023 4.0 Overall i really enjoy working and using tawk.to , it is a great way to engage with potential clients and converging them into prospects. Pros The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being an user can be ready with my solutions instantly. Cons The least I like about tawk.to is that you can't unsend a message which you have sent by mistake or with a mistake in it. Review Source CC Cristina C. webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Valid free alternative to expensive softwares " December 12, 2022 5.0 It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever. Pros I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes. Cons Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties. Reason for choosing tawk.to Because it's free and it works well. Review Source VR Verified Reviewer Freelance Writer Used the software for: 6-12 months ### "Simply Chat Interface between Business & Consumer" July 9, 2018 5.0 Pros As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers. Cons There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 2+ years ### "Few things to keep in mind about Tawk.to" April 2, 2019 4.0 It adds great value to your business. Pros 1\. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily. 2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well. Cons 1\. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be. 2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself. Review Source Similar Products Featured