# Page 10 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of tawk.to ## Showing most helpful reviews Showing 226-250 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg G. Co-Founder and CTO Used the software for: 6-12 months ### "Tawk.To is a free solution for securing leads. " June 10, 2018 4.0 Customer leads can be turned into sales more easily. :) Pros \- Quick Wordpress integration - Customized messages depending on the page you're visiting - Mobile applications for the back end of things (i.e. if you get a message, you can chat with a customer on the phone) - The free version is great. try it out Cons It is not as well known as intercom is, so customers may be more wary to use it. Compared with Intercom, there is a bigger gap in functionality as well. This is understandable, though. If you JUST need to chat, then I see no issue with this. Review Source OO Oluwafisayo O. Customer experience Financial Services Used the software for: 2+ years ### "Tawk.to" January 27, 2022 3.0 Pros It allows multiple users and also give a shortcut message posting. Cons Having alot of issues with network, disconnects customers and agents during chat. Review Source mB muhammad B. Founder Computer Software Used the software for: 6-12 months ### "best option available for free live chat and support" February 11, 2022 5.0 Pros adding multiple sites in same dashboard, we can offer support for all of our sites and services from one panel. Cons no automation if agents are not online chat widget still opens for users and then there is no one to response, there should be a way for it to detect if no agent is online it takes offline message instead, its very annoying. Review Source MD Marc D. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great and Robust tool to chat with customers and prospects" March 4, 2022 5.0 Great experience. This is quite easy to set up, and you can customize the color to match your site. Pros Good Free tool to easily talk with customers and potential clients. Really easy to track and gives good insights. Cons Nothing much. Didn't have any issues with it. Review Source TY Travis Y. Customer Service Telecommunications Used the software for: 2+ years ### "Chat Support Solution" August 4, 2018 5.0 Pleasantly surpised Pros Tawk.to as a platform enables our company to efficiently assist our customers and keep track of stats, monitor agents, and isolate areas of improvement Cons The features are somewhat limited in terms of customization Review Source SY SERDAR Y. Call Center Manager Public Relations and Communications Used the software for: 2+ years ### "Best and professional Business partner" November 13, 2020 5.0 Pros User Processes are realy easy and there are lot of language alternatives. You can find data bank if you use crm And the best one tawk.to is free!!! Cons It is a bit difficult to reach an official when we have technical problems Review Source EK Efstratios K. Co owner Hospitality Used the software for: 1-2 years ### "A chat engine for all businesses" December 3, 2019 5.0 Awesome I am excited to see that still today exist companies that offer free tools without any gimmick behind. Pros What is there not to like about this software. A Free version with no boundaries. A choose of canned responses and a great customer support. Cons There is nothing that I do not like with this tool. The only thing is that they should provide more ways to display the chat engine on our website. Review Source Andrigo F. Support Analist Information Technology and Services Used the software for: Less than 6 months ### "Excelent chatting tool for your website" July 2, 2019 4.0 My overall experience was very good, and i recommend tawk.to for everyone. It is simple to use, lightweight and responsive. Also, provides a lot of features without cost. Pros I choosed tawk.to among other solutions in reason of the features it offers on the free version. It provides a complete solution for chatting with your visitors without spending a penny, and it's really awesome. Also, i liked a lot of their chat window style. It is the only one that fit on my website style without tweaking things that i don't know how. Perfect! Cons Tawk.to worked well for me everytime i used it, and i don't miss anything, so i don't have anything to complain about. Alternatives considered [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Reason for choosing tawk.to Functionalities and cost Review Source SB Samuel B. Developer Computer Software Used the software for: 6-12 months ### "Awesome tool!" January 19, 2024 5.0 Pros Tawk.to's live chat feature is awesome and is perfect for our website! Their free plan is amazing, and unbeatable. No other live chat service offers the same level of service and features as Tawk without a big price tag. Cons There aren't many cons about tawk.to! One thing which does stand out is the lack of options to fully customise the chat - maybe allowing for more customisation would improve the service. As well as updating the UI. Review Source Oral T. Business Owner Consumer Services Used the software for: Less than 6 months ### "My tawk.to Review" October 23, 2018 4.0 I used it for my small online business for a while. But I had to remove it from my website as a result of my website visitors' negative attitude. This negativities weren't related to the software. It was all depend on the online cultural attitude of the people. Pros It comes free with all the features. Tawk.to has both desktop and mobile apps. You could answer all your site visitors' requests via your mobile phone when you were at the outside. Cons I haven't found any cons about this software. It's an invaluable software for a startup. Review Source AG Alyssa G. Accountant Biotechnology Used the software for: 6-12 months ### "Very user friendly" March 4, 2020 5.0 It's been pleasurable. Pros I like the modifications that you can make to tailor this software to your business. There are a lot of responses and systematic options that you can set up. Cons I wasn't too pleased with assistance that we had upgraded our account to. Reason for choosing tawk.to More functionality and flexibility. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) More functionality. Review Source OM Orlando M. Web Development Project Manager Used the software for: 1-2 years ### "Fantastic Free Chat Widget for Website" May 9, 2018 5.0 Pros It was extremely easy to setup and add to websites. Just copy and paste code provided by tawk.to after selecting from a few different customization options. Works fantastic on every device I've used it on so far. Cons Sometimes it can be a bit confusing to customize options. Sometimes the changes I make are not reflected on the website. Review Source GF Gabriele F. Marketing specialist Renewables & Environment Used the software for: 1-2 years ### "Sistema per live chat semplice e completo" January 2, 2023 5.0 ottimo, è una piattaforma che offre molteplici spunti per il marketing aziendale. Pros la possibilità di visionare le tracce di navigazione all'interno del sito da parte dell'utente, oltre ai moduli off line preimpostati di risposta. Cons certe funzioni sono nascoste e il sistema di supporto assistenza può essere migliorato Review Source MW Martha W. Owner Events Services Used the software for: 6-12 months ### "Easy to set up chat software for your website" June 1, 2019 5.0 Using Tawk.to has helped us find and fix small glitches on our sites. When customers can speak directly to us to let us know if they are having trouble or if something isn't clearly explained it makes it much easier for us to help them quickly. We've found this boosts sales and people really appreciate us being available. Pros We use Tawk.To on both of our websites and we are very happy with the service. It took less than 5 minutes to set up on our site and start using. Tawk.to offers a mobile app and browser notification system so it's easy to see and respond to chat messages throughout the day even if I am not at my computer. They also offer offline messaging, pre-composed scripts, and prompts to get people talking. Overall we have really loved the service and we feel it helps our customers connect on our site. Cons I haven't found anything I don't like, it works great and it's free so I can't complain! Review Source MS Marius S. C.E.O. Computer Software Used the software for: 1-2 years ### "Tawk.To is the perfect solution." May 22, 2021 4.0 Tawk is great, we love it. Pros As a Tawk.To partner, my company benefits of best live chat software out there and we love it. We can answer to our customer questions pretty fast and we love the graphs in the panel as we can see positive feedback and graphics about visitor metrics. Cons The design should be a little bit more customizable. Review Source ME Maya E. Owner Retail Used the software for: 1-2 years ### "Tawk.To is great for online stores! " October 31, 2019 5.0 I am now able to have live conversations with my customers which has increased sales Pros I love this software because it's free and allows you to have live chats available for customers. This helps improve sales. Cons There is absolutely nothing I dont like about this software. It is extremely customizable and the best thing is that is free! Review Source Rabeah A. Lead Web Developer Marketing and Advertising Used the software for: Less than 6 months ### "Simple and Free Live Chat" September 25, 2018 5.0 Opening a dialog with potential leads Pros The price point is hard to beat: free! They also offer an app that is fairly easy to use, allowing you to answer chat requests on the go. As an Agency, having the option to pay for a white labeled verion for resell is extremely appealing as well. Cons The admin dashboard is a bit confusing and takes some getting used to, but that's the only neagtive thing i can really think of about the product Review Source VR Verified Reviewer Marketing Specialist Internet Used the software for: 1-2 years ### "A great tool for making live chat simpler" December 10, 2019 5.0 Overall, this tool has expanded our reach and helped us connect with our prospective clients as well as other stakeholders. Pros We introduced a live chat on our website and Tawk.to has never failed us. I like it because it is very simple to use, enables us to send a message when we are not available, in cases where global prospects try to reach us. The notifications have helped us a lot too. You know that Tawk.to has got you covered when you are actually not available! Cons The dashboard is not very easy to figure out. I am not from a tech background but I need to work on the dashboard. It would be nice to have it much more understandable. Review Source MM Mufaddal M. Director - Business Operations Writing and Editing Used the software for: 2+ years ### "Helps you connect with website visitors" December 31, 2018 5.0 Pros it is free for most of its basic features and allows you to communicate with customers for free Cons Some features which are chargeable should be free Review Source AE ANAS E. CEO Marketing and Advertising Used the software for: 1-2 years ### "Solid Live Chat Software" March 23, 2020 5.0 Lovely experience and i'm planning to use it more for my agency business Pros i've used tawk.to quite a lot to interact with my customers and clients live, very solid software and fully customizable. Cons no cons to mention, the design is beautiful, the service is solid, the support is responsive, i love using tawk.to Review Source ET Eliza T. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "100% FREE and Easy to Set up! I'm glad I found tawk.to! " November 5, 2022 5.0 If you're looking to add a Live Chat option on your website, get this software RIGHT NOW! Pros It's 100% FREE! I'm mind-blown! 🤯 Nowadays, it's rare to find an online tool or software that is completely free and does all the work you need it to do! There's always a catch. But with Tawk.to, you can rest assured that they'll never charge you for anything. You can even customize the chat appearance according to your branding. It's easy to set up, too! Another thing that I love about this software is its ability to monitor customer activity in REAL-TIME! I kid you not! 🤯 You can see which pages your visitors are on in real-time, what they are searching for within your Knowledge Base and how often they visit your website. How awesome is that?! Again, it's FREE! Cons I love this tool! Everything but the backend UI. But that can be easily overlooked since you'll get the hang of it in no time. Review Source TR Tyler R. Manager Automotive Used the software for: 1-2 years ### "For a free software you can't go wrong" December 20, 2022 5.0 You can book in potential customers you would likely miss out on Pros Easy to set up, implement and use. Real time chat with potential customers from mobile or desktop Cons It can be a little tricky to navigate through the settings Review Source SJ Sanket J. Technology Manager Education Management Used the software for: 2+ years ### "Superb chat tool!" March 28, 2019 4.0 I started using this product around 5 years ago when they had just launched and it has been an amazing experience! They have grown superbly as a company, and when other cos. used to charge 100s or $, these folks have truly disrupted by providing a valuable product and no cost. I have been recommending this product to everyone who requires a chat tool! Kudos to the team. Pros 1\. Ease of use 2. Lots of features 3. Easy interface/customizable 4. updates 5. access to support 6. 100% free Cons 1\. no automated chat bots possible 2. Sometimes, the agents module can get a bit confusing Review Source VR Verified Reviewer Founder Used the software for: 1-2 years ### "Simple, easy to use, and free live chat" February 7, 2018 5.0 Pros This software is simple and easy to get started with. I really like the color and customization options as well. Cons I dislike that there is no windows phone app and how difficult triggers can be to setup. They often times do not also work as one would assume. Review Source AL Alaister L. Developer Computer Software Used the software for: 6-12 months ### "A free tool for chatting with your website visitors" May 10, 2021 5.0 When my customers need help, I can answer their questions through the live chat widget. Pros It can monitor your website visitors, such as checking the country, the page they are viewing, and how many times they have visited. Cons The free plan does not allow you to remove the "We're powered by tawk.to" label and use your own domain name for your help center. Reason for choosing tawk.to It provides a lifetime free plan offering the features I need. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)