# Page 12 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of tawk.to ## Showing most helpful reviews Showing 276-300 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Entertainment Used the software for: Less than 6 months ### "Great Desktop App, iOS Buggy" December 6, 2018 4.0 Pros It's a really easy, fully featured, and intuitive chat app for desktop. Cons The iOS app is very unstable and frequently freezes when attempting to join a chat. Only killing the app and opening it again works, which increases response time. Review Source TA Timothée A. SEO Consultant Marketing and Advertising Used the software for: 6-12 months ### "A simple and easy to implement chat" November 9, 2022 4.0 Pros My friend needed a chat on a specific page of his site to answer questions from prospects and reassure them before purchase. The chat was very easy to set up and implement on the site. It was even possible to customize its appearance on the free plan Cons It was easy enough for me to set up, but maybe a beginner would have a much harder time. Would probably need a tutorial or two Review Source VR Verified Reviewer Freelancer Marketing and Advertising Used the software for: I used a free trial ### "Best Free Chat Tool" April 30, 2021 4.0 The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option. You will, however, have to look elsewhere if you plan on having or creating more complicated chat flows, or require a degree of automation. Pros Tawk.to is the best free chat tool you could integrate on your website - its free forever, so you don't have to worry about switching to a paid plan or jumping to another solution when the trial is over. Cons Love the fact that the chat is clean and smooth, but there are limited to no options for automation or to set up a set sequence of messages that can be triggered based on the visitors response. Review Source Cristian V. Software Developer Telecommunications Used the software for: 1-2 years ### "Easily let your customer contact you" August 8, 2019 4.0 I used this for my landing pages in my marketing campaigns. Lightweight, easy to setup and use. It is a perfect fit when you are trying out new products. Pros Easy to setup. You just add a script, and configure everything else from their interface. There are a lot of possibilities available to configure your chat. Cons Some settings are not very friendly or are quite hidden. You need to play around with the backend to be able to customize it as expected. Review Source KK Kimmo K. Customer Service Improvement Manager Utilities Used the software for: 6-12 months ### "Easy to use" July 17, 2023 4.0 Pros Easy to get started with, comes with good reporting functions and good customer tracking. Cons Currently it's a very versatile platform and will be interesting to see what kind of new capabilities come with the introduction of AI. Review Source VR Verified Reviewer Analyst - Digital Marketing Commercial Real Estate Used the software for: 6-12 months ### "We use it on our website" May 24, 2018 5.0 Pros Good tool to talk to your prospects at the right moment when they visit the website. We use it and get many clients out of it. Cons Nothing much. The notification part is also great, our team members use it regularly and finds it very convenient. Review Source VR Verified Reviewer Assistant Professor Education Management Used the software for: 1-2 years ### "Review on tawk.to" April 14, 2020 4.0 Satisfied with the use of this chat application which help me in satisfying the clients of mine. Pros 1\. An efficient application which help us in providing online chat support for our websites. 2. It is available as a free software. 3. It is very easy to set up and customize. 4. It supports multiple languages and act as a platform independent software. Cons 1\. We cannot eliminate the tawk.to label from the chat box unless we made the payment. 2. Some times the chat notification seems delayed. Review Source AG Ankit G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "An actually good free instant customer chat tool" February 20, 2021 4.0 Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools. It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool. Pros The best thing about Tawk is that it's completely free, their both the software(chat and knowledgebase) are too good to be free. Also adding the widget to your website is quite easy, even for a beginner. Cons One of the biggest cons of Tawk as a customer chat tool is the backend. The admin panel isn't the most customer-friendly one out there. Only if they could remove a bit of clutter and focus on the core settings, then it would be a very nice experience. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing tawk.to The main selling point of Tawk for me was it's pricing. Review Source CA Catarina A. SAP Consultant Information Technology and Services Used the software for: I used a free trial ### "My review of tawk.to" August 27, 2019 5.0 I used tawk.to for a website that I developed so that I could get some feedback from the customers that were looking for the product being marketed. It was great, the dashboard is super intuitive and easy - it allows us to control our business much more penetratingly and be there for our customers - perfect! Pros It is a software that allows any business owner to have a live chat on their business website - it's spectacular! It is easy, immediate, very user friendly. From both the user and administrator's point of view. Amazing. Cons It's free, the basic use - and it's great. Asking otherwise wouldn't be fair - it's perfect. What more can we ask? Review Source SS Shikhil S. CEO Computer & Network Security Used the software for: 6-12 months ### "Amazing software and very feature rich!" October 13, 2017 5.0 Pros \- Feature rich - Open source - Regular updates on both android and iOS - Customizable - Plug-ins available Cons \- Initially the phone apps were a bit buggy but team was quick to fix that, nothing else apart from that Review Source AA ANDREI A. IT Architect Computer Software Used the software for: Less than 6 months ### "tawk.to is surprisingly very good app for the website" April 29, 2021 4.0 The experience is great, considering that I use the free version of the product I could not be happier! Pros I like that the tawk.to plugging for WordPress was very easy to set up, it took me couple of hours to understand the whole concept, but again I was not familiar with the chat plugins at all. The Reporting is pretty good and the live data with ticket creations are also very good. Also very much like Page Visit graphs. Cons The most confusing for me was setting up users, and or understanding who gets what ticket. But after some time playing around with it, it all becomes clear. Review Source Cole G. Director Of Strategic Partnerships & Key Accounts Business Supplies and Equipment Used the software for: Less than 6 months ### "Tawk.To is pretty great" February 12, 2019 5.0 Pros It allows me to have chat on multiple websites, but to have only one operator. Cons The phone app is maybe a little clunky, but the desktop app is great Review Source AA Ayub A. Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Best Free client chat bot" April 29, 2019 5.0 Overall 10/10 product to have for your online presence. Pros I found tawk.to a very useful & handy chat app to talk to your clients online or even you can set different hard coded messages while you are offline. Its one of the best free chat app available in market & thousand of online ventures using it without any issue. Its UI is well designed & very friendly. When you buy its paid version it gives you more features & its quite extensive. Even its free version is also used worldwide. Cons As a free & satisfied user i haven't found disadvantage yet. Review Source MC Meenal C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Know your visitors" August 28, 2019 5.0 Pros 1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion. Cons Additional field is needed for Contact numbers. Review Source HD Harshal D. SEO EXECUTIVE Market Research Used the software for: Less than 6 months ### "Excellent tool to communicate with the customers" July 5, 2019 5.0 Great tool for your website so you can communicate with your customer easily. Its very easy to use, very easy to setup. It also have clean interface.This days people wants to communicate with you through massage rather than call, so this tool can help you with customer satisfaction too.You can easily identify what customers wants. If you have website then its a must have tool. Pros The greatest pros is that its a free software. I have no idea how they managed to do this for free for so long. Another one is its very easy to setup on your website. Cons I dont have any cons to list about this tool. Not a single one. Review Source CB Chris B. Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Couldn't Be easier " August 6, 2019 5.0 Pros fast easy to set up and use with our whmcs install Cons being its free lots of branding and sale pushes to ignore or pay up Reason for choosing tawk.to google search Review Source VR Verified Reviewer Product Manager Internet Used the software for: I used a free trial ### "Easy to deploy and FREE chat support" September 27, 2020 4.0 Great free solution for support chat but you get what you pay for (or don't). Pros Uh...it's free, so that's pretty cool! If you're looking for lightweight chat support solution and you're on a budget, that makes the choice easy. Also tawk.to is immensely easy to implement... it's just copying some JS, as easy as implementing Google Analytics. Cons The featureset (ex. third party integrations) may not be as robust as paid solutions like Zendesk, Livechat, etc. but that's a tradeoff for being free. Also, there's a lack of customizability. Review Source Juan Carlos G. Lider de area de desarrollo IA Information Technology and Services Used the software for: I used a free trial ### "Your chat manage made simple" August 28, 2019 5.0 We wanted a plataform for dispatching client to a IA before reaching a human being, whe some how patched tawk scritp to do this and it worked really nice. The tawkto function never had a problem so its really realiable. Pros Easy to setup in a web site(just some javascript) Several features on free plan Conection with cellphone manage offline messages. allow several person answering to clients. Allow share files. Cons Specific features are blocked by the pay wall. cant hide tawk to icon with out paying. IA element is behind pay wall. no integration with ot side sistems Review Source VR Verified Reviewer Sr. Product Manager Financial Services Used the software for: I used a free trial ### "Chat support is kind of must these days, tawk.to helps in the same" November 4, 2022 4.0 Pros I'm using the Tawk.to on my Wordpress site to enable my users to reach out to us if they face any issue or if they have any query about our product and services. The app is useful on the go. Cons The app could be a little better and also the notifications are something which I found were not coming on time on certain instances leading to chat drop. Review Source DO Danielle O. Technical SEO Manager Marketing and Advertising Used the software for: 1-2 years ### "Great to add to your website to encourage additional leads/sales! " November 18, 2019 4.0 This software has been great for the business and we've had a number of leads come through the online chat. Pros \- Ability to convert potential lost sales on your website (i.e. if users decided to avoid using the contact form or are having issues adding to cart etc). - Good dashboard with reports to indicate how many users have contacted you via the chat. - Email pings/reminders are useful. - Easy to implement and add to your website (with a little coding knowledge). Cons \- The dashboard feels a little clunky and seems more complicated than it should be. - Feel that the email pings/reminders are out of sync (sometimes we miss a chat because the email reminder doesn't come through for a good 15-30 mins). Review Source VJ Viktoria J. Customer Support Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A great free chat solution" January 24, 2021 5.0 We used it as an alternative to other products on the company website for a short while, but we liked it a lot. It was simple to use and it helped us talk to everyone who needed help organizing their trip but wanted that information instantly when visiting our website. Absolutely necessary for good tourism websites. Pros It was absolutely free! And it worked well. It saved the company some money and I liked using it. Cons The backend was a bit complicated and had many options I never actually used. I would have much more preferred a simple client app to take chats in. Review Source KB Kevin B. CEO Computer Software Used the software for: 1-2 years ### "A great way to communicate to clients" May 9, 2021 5.0 I liked it a lot. I don't use it anymore, I used it back in 2017 - 2018. Pros It's super easy to set up and they allow us to communicate to our clients super easily. We also can set up a FAQ, it's a great client support software with hiring cheap workers too. Cons Nothing much, it was overall great. There's always room to improve, redesigning their dashboard would be nice. Review Source VR Verified Reviewer CEO Computer Software Used the software for: I used a free trial ### "Nice integration for the website chat, poor for in-app chat" June 26, 2020 3.0 Nice experience for the web site. I think it is a great product if you only have a web site. We felt it was not suitable for the support of online customer in an app. Pros It provided a great chat add-on for our web site, to track visitors, chat with them and try to collect useful information for further sales. Cons The support for in-app support, I mean, the chat support when the user buys our product and need helps, was poor compared with other products. Review Source VR Verified Reviewer CIMI Hospital & Health Care Used the software for: Less than 6 months ### "Great value - and it's for free" June 12, 2023 4.0 Pros Tawk.to is a great live chat plug-in for WordPress, for example. And. It. Comes. Completely. Free. An out-of-the-box solution that will not let you down. Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as well as on your mobile - and of course, if you have the dedication to be around for all those seeking you out. :) Cons None so far - I also like the branding ^^ Review Source RE Roberta E. Owner Apparel & Fashion Used the software for: 6-12 months ### "I've been using tawk.to for 6 months. Great way to let customers instantly contact me on my website." July 18, 2018 5.0 I now have a way to instantly connect with visitors on my online store. It was the best solution out of others that I've tried out. Pros I like that I can offer 24/7 customer support for my online store as well as take messages if I'm not available. It looks professional. Tawk.to was easy to set up and has customizable features. Cons I once missed a question from a potential customer, although I'm not sure if it was my own fault, the app failed to notify me a chat had been started. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)