# Page 13 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of tawk.to ## Showing most helpful reviews Showing 301-325 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer A/V Analyst Higher Education Used the software for: Less than 6 months ### "Live Chat for Free? Yes Please! " April 23, 2019 4.0 Pros It was quick and easy to get us up and running with a live chat Clients were impressed and relieved to have the option available to them for direct communication It cost nothing, which for a nonprofit organization counts for a lot--it is not taking up funds that could be used to help people Cons Occasionally have to close out the program and reopen or reload while talking to clients, which looks unprofessional Review Source GK Gourav K. Developer E-Learning Used the software for: 6-12 months ### "Why not use tawk.to?" July 17, 2019 2.0 Pros Main pros are that it is free to use(there's a paid version also), and also easy to understand the UI. Actually, there's no need of the support team, it is easy to understand and work with it even you are a newbie! Cons The UI is not impressive, the chat experience is not good.... Personally, I didn't it as it was so odd fashioned as compared to Kommunicate, Intercomm, RocketBots, etc. So I don't recommend it for using instead opt for the others! Review Source VR Verified Reviewer helpdesk Computer & Network Security Used the software for: 6-12 months ### "tawk.to" April 29, 2019 5.0 Pros you can use it for monitoring and can chat to anyone Cons nothing to be least like cause it helps me Review Source RD Rich D. Director E-Learning Used the software for: Less than 6 months ### "Astonished This Is Free" March 11, 2019 5.0 Pros Only just been using this software a short while; but, having used paid-for live chat softwares, I'm astonished by how well this free option measures up. The backend is great and easy to use -- and the user experience may even better than the paid-for options I've used in the past. Really impressed. Cons Very difficult to criticise this software. Maybe would be call to have a Bot dimension to it as well, but I think it's great for what it is. Review Source MZI Md Zaid I. Associate Project Manager Used the software for: Less than 6 months ### "Free Chat service / Customer Service" May 21, 2018 5.0 Pros Simple integration. Max 5 mins required to integrate and you are ready to have a live customer service at your website that too it's free of cost. Offline function which enables Client to send offline message to our CS team that sometime work fro you as leads as well. There is good amount of option to design your chat box for end user. I feel this tawk adds so much value to a website without paying a single amount. Cons I can't say that's a cons, Having a brand name tawk in below. If you want to remove you need to pay for it. Sometime i feel some glitches which might be kind of performance issue but it work as expected. Review Source VR Verified Reviewer Ecommerce Manager Retail Used the software for: Less than 6 months ### "Insanely Easy To Use AND FREE" August 20, 2020 5.0 It's amazing, it's simple to use, there's an app, it can create tickets there really is nothing not to like about tawk.to Pros It's free. You cannot beat free. Aside from the fact it's free it is so unbelievably simple to install and use. Literally the best on site chat I've ever installed. Cons There really isn't anything I don't like. I suppose if I had to think of something I would like there to be the ability to update our Klaviyo newsletter from the chat. Review Source Anissa C. Founder Graphic Design Used the software for: Less than 6 months ### "Tawk.to Makes it Easy to Stay Engaged" September 10, 2019 4.0 Overall, tawk.to is a good option for people who want to have a live chat option on their website and stay engaged with users. Pros I enjoy being able to know when people are browsing my website and that I can engage with them from the Tawk.To app from my phone. Cons It doesn't always give a pop up message to new users when they are on my website. So sometimes I miss an opportunity to engage. Review Source uU ujjwal U. BDM Computer Software Used the software for: I used a free trial ### "Overall an Okay product" February 7, 2022 3.0 Pros Its good to use, can be better in many ways. Cons Representation of backend is not amazing Review Source VR Verified Reviewer Business Development Director Internet Used the software for: Less than 6 months ### "Great for Free: I prefer other paid tools but for the price it is useful." September 5, 2018 2.0 Good for freeware. Some paid options have more bells and whistles. Pros We use this now. It is free - it has good analytics for time on site and country of origin, allows you to create a chat with an end users, and the view is okay. Cons It does not have preset text or spellcheck. I also find the UI a bit clunky. I used to use another program I liked more. Review Source CY Christine Y. Manager Information Technology and Services Used the software for: I used a free trial ### "Best free chat software " August 2, 2019 5.0 Pros The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers. I set certain predetermine did helpful questions to help determine the nature of the request with canned responses as well. Cons It is not able to set intents and schedule with my calendar. Review Source PM Patience M. Marketing and Communications Officer Financial Services Used the software for: Less than 6 months ### "Online customer Chatting" August 8, 2019 5.0 Chatting with online customers all at once Pros It's easy to use. The tutorials also enable me to quickly understand the chat settings. I can communicate with a lot of clients from across the globe Cons Great products. The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats. This is good for management since they can manage us better Review Source AK Andy K. Web Developer Information Technology and Services Used the software for: I used a free trial ### "Free live chat with your customers !" February 1, 2020 4.0 Its easy to use with no additional training needed to monitor visitors on your website and generate leads. Pros Its free and and easy to setup with no additional coding or programing Keep in touch with your customer wherever you are with their mobile app Cons You will have to pay for a fee if you want to remove their branding from chat. Reason for choosing tawk.to I chose tawk.to because of its usability. Review Source MB Murtuza B. Design Consultant Design Used the software for: 6-12 months ### "Free, Easy and Useful" October 11, 2019 5.0 Pros It's free for all and offer you almost every powerful and useful feature you need for live chat. The best part on the back it have a ticket system so this can also be used for support and you have to pay nothing. Also the integration is super easy. Cons That's hard for me to point out any cons as this software is pretty good to me. Review Source AD Alex D. owner Chemicals Used the software for: 6-12 months ### "No support " March 9, 2019 1.0 had an issue with accounting and it has been 3 weeks now. They can not fix it and they tell me that it will be resolved in 24 hours. Do not use this guys use a different system. Pros Easy to use. that is the only good thing about this worthless software. Cons Support is worthless. If you try to change the remove branding to a different domain. Good luck trying to do so. Review Source IV Iva V. Customer care specialist Consumer Services Used the software for: Less than 6 months ### "Best free chat for small teams" February 7, 2018 5.0 Real-time communication with your client and without complicated software or any cost at all. Pros Tawk.to has a great deal of functions considering the fact it is free. Simple to set up, and once you need to train new members it takes minutes to do so. Cons As long as you keep it open in the right tab it works fine, but sometimes if you open it in wrong one it goes a bit crazy. In this case, I just close down and restart it. But in general it is not something it slows you down or it is a big issue. Still, it is my favorite chat service. Review Source DH Daniel H. Customer Retention Quality Supervisor Utilities Used the software for: 6-12 months ### "Does exactly what it advertises to do." August 21, 2019 5.0 The chat software does everything it is advertised to do. I have tried multiple different platforms, and this seems to be the best. Pros This is a solid chat software that is easily added to both my work website as well as my business website. Cons It took a little bit of effort and research to get the product initially set up, but since it has worked great. Review Source TB Tacara B. Owner Retail Used the software for: Less than 6 months ### "I love Tawk.to" January 9, 2020 5.0 Pros I absolutely love this software. I love being able to communicate with my customers 24/7. I also receive notifications whenever someone enters the site, which is pretty cool. Cons I wish I could see information on all visitors who enter the site after they've left. Currently I can only see while they are on the site. Review Source KYT Kher Yee T. Software Engineer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing product" December 14, 2019 4.0 managing customer conversations has been challenging to a business and it really solve the problem. Pros It's a really good product, and it's free. There is little to none free chat software that is this good. Cons It's one of my favourite free softwares, don't think that I have anything to complaint about it. It just too good. Review Source RW Rachael W. CFO Used the software for: 6-12 months ### "Great software that is offered for free" March 22, 2018 5.0 Pros Not only does this software have the basic features you would want for an in-window chat, but there are extra bonus features and reporting available, all for free. Cons You must be logged in online or through your desktop app in order for the software to recognize that you're an active participant. Review Source jody S. freelancer Design Used the software for: Less than 6 months ### "overall review" November 17, 2019 4.0 Pros in my opinion, this software is highly recommended for someone who is just starting to open an online store website, which is easy to use Cons what I like most about this software is it's free and its features are very helpful for serving my website customers Review Source MS Mohsin S. Software Consultant Information Services Used the software for: Less than 6 months ### "The best free live chat software ever" December 9, 2019 5.0 Tawk.to has been great implementing and using. It's very easy to use and with almost zero training. Pros Tawk.to is the best ever live chat software that is not only easy to implement and use, but also free. Agents can be online from a desktop app, web based app, and mobile apps all for free, and not the limited free version of most software, but the whole thing! Cons Tawk.to has its own version of tickets. It's not always ideal to use this, because it needs agents to be familiar with it. It would be awesome, if Tawk.to would have some ready to go integrations as well as an API, even for a reasonable fee, to integrate with popular ticketing systems that the business is already using. Review Source CN Charan N. Android developer Computer Software Used the software for: 6-12 months ### "Best for websites only not for apps" August 11, 2020 3.0 Pros This software reduces implementation work. simple JS script can be included. Its automation is also good. Cons There is no support for android and ios applications. They do not have good SDK's to integrate into apps. for websites they do not provide chrome/safari notifications. Review Source ZB Zahir B. Chief Accounting Used the software for: 6-12 months ### "Easy to use" August 17, 2021 5.0 Pros This means of communication help to communicate with you futur client easily and quickly. Cons Nothing, this software is awesome and I use the free version I'm happy Review Source KP Kyle P. owner Furniture Used the software for: Less than 6 months ### "Awesome FREE Live Chat for your website" October 31, 2018 5.0 Pros Its easy to use and its FREE with multiple users. The backend has a lot of good options. Saves money and the logs and portal are really nice. Cons Design changes are made so you have to update setting. IE i turned off the bubble but the bubble showed up out of no where one day! Review Source DR Daniela R. Consultant Leisure, Travel & Tourism Used the software for: 2+ years ### "Robust and User Friendly" December 12, 2019 5.0 Tawk has assisted our business to grow. It is an attractive platform and easy to use from my mobile phone. Pros Installed on my website with out a problem. Gives us an instant opportunity to chat with potential customers. Cons Would like the chat assistance feature to be able to pay per chat rather than in a packet for a small business. 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