# Page 14 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of tawk.to ## Showing most helpful reviews Showing 326-343 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Clayton C. Operations Manager Construction Used the software for: 1-2 years ### "Tawk.to is the best free chat and ticketing service." November 14, 2017 5.0 Pros Tawk.to is simple to setup and use. It has amazing features for any chat and ticketing service let alone a free one. It also has a great interface and mobile app. Cons The only con that I can think of is that as of now is that they are a small team which might bring up some concerns for bigger companies. Review Source RRS Rohit Raj S. Sr. Engineer Information Technology and Services Used the software for: I used a free trial ### "One of the best chat solution......!!!!" September 25, 2019 5.0 Our overall experience is too good with tawk, we are using it with our personal company website and working on report to enhance our customer service and response. Pros It is one of the best chat solution for beginner web developer, the trigger, knowledge-base, dashboard and code is super the easily modified as per your requirement. As per the design point of view the UI and the color coding are too attractive as well the "tawk.to" logo. We also like the reports of the chat, Remove branding option and live agent hiring option. Cons There is nothing to dislike as now, but as per my opinion there should be some more themes available for dashboard. Review Source SS Summer S. Manager Used the software for: 1-2 years ### "I've had a lot of fun with this chatapp! It's absolutely great for communicating with our customers " March 13, 2018 5.0 Pros What I like most about this software is how easy it is to use, and the emoji feature. It makes talking to the customer a breeze and fun! Cons The only problem I've had with the app is not being able to figure out how to change the speaking agent's name, though I'm sure I'm simply overlooking something. Review Source ZH Zakary H. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool to dip your toes in the waters of chat! " April 12, 2021 4.0 We have been utilizing this for many of the clients we work with and it has been a great tool for us! Pros I love first and foremost that it is free to get started! I also love that features can be added on as you need not in a predetermined package. Cons I wish the automation portion was a bit more robust and that we could have more editing option on the look and feel. However for a free tool this is more of a wish than a complaint. Review Source GI Godson I. Multimedia Practitioner Information Technology and Services Used the software for: 1-2 years ### "Tawk.to Rocks" June 26, 2020 5.0 Its been great knowing the guys at Tawk.to Pros Now this is not a joke, when it comes to having a seamless customer relationship management and chat integration on your website, I would always dole my hat for tawk.to, its easy to setup and integrate, nice admin dashboard interface and yes their free version serves all my need, already using on over 5 websites. Cons Nothing has come off the ordinary for me using tawk.to Review Source VR Verified Reviewer Marketing Executive Marketing and Advertising Used the software for: Less than 6 months ### "Tawk.to to speak with your customers" January 15, 2019 4.0 Pros I like tawk.to because it is an easy way to get contact with your customers Cons The design is a bit old and the backend is not very intuitive Review Source AM Alex M. Marketing Manager Consumer Goods Used the software for: 6-12 months ### "Very Good Chat Tool for Websites" August 8, 2019 5.0 Worked very well and kept customers happy. Great app, too! Pros Pretty customizable and simple to integrate. User friendly for both end users and company Cons Can increase load time on the site, but even that is relatively lightweight. Review Source MW Monica W. Owner Marketing and Advertising Used the software for: Less than 6 months ### "My Tawk.to Review" May 7, 2021 5.0 Overall I really like Tawk.to and I'm grateful to use such a cool widget on my website for free. The green color that it comes with can be changed to match the colors of your website. It's a great widget, I love it! Pros I really like Tawk.to! You can even use it for free. When someone uses the chat window, you will be notified immediately and if you're not logged in, you will get an email. It's great to have this widget! Cons I don't think there's a con to Tawk.to, I really like it. They do leave the name on the message window if you're using it for free but that's not a big deal. Review Source MS Mehul S. CEO Telecommunications Used the software for: Less than 6 months ### "Good For Chat" May 12, 2020 4.0 It was good.. Pros Free, Live Chat. Its good tool for Chatting. Cons Chargeable Plugin are costing high..Need to have few free plugin. Review Source DN Denise N. CSR II Used the software for: Less than 6 months ### "Completely free solution for beginner companies to find out needs. " April 30, 2018 5.0 Pros Completely free solution for beginner companies to find out needs. Easy to install the software onto website. Easy to learn software that even beginners can use. Cons Honestly have no negative feedback for this software. It's free and can be upgraded. 24/7 help if needed. Easy system with good software. Review Source WL William L. Post-Production Manager Motion Pictures and Film Used the software for: Less than 6 months ### "A great intro to chat" November 14, 2017 3.0 Pros If you're not sure if instant chat is going to be good for your business, this is a good app to try out. It's not the most feature rich, it's not the prettiest, but it's super easy to set up and get up and running. Once you've played with it for a month or two, you'll know whether it or a good competitor is right for your business. Cons It's not pretty and it's a little buggy. The desktop app tends to freak out every once in a while and needs to be restarted or just a tab switched. And if you leave it on the wrong tab, you'll get an annoying warning about not tracking, some such. Lots of small annoyances like that. Review Source JL Jorge L. Marketing Manager Professional Training & Coaching Used the software for: Less than 6 months ### "OK, simply not the best" February 10, 2021 3.0 It somehow solved our needs, but not in an optimal way, so we decided to stop using it. Pros It has a free tier which is pretty functional and a Wordpress plugin that makes it easy enough to implement. Cons The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that. The client constantly crashed, hung up, malfunctioned randomly, etc. That forces you to use the web browser client which is not that convenient. Review Source AW Andrew W. President/Physical Therapist Used the software for: 6-12 months ### "SImple plugin!" October 25, 2017 5.0 Pros I like that the plugin installs and is customizable with ease on Wordpress. It has all the settings that we want. Cons There are some customizations that I would like, but in all honesty I may be a minority for needing them due to nature of my business. Review Source SR Samantha R. Customer Service Representative Computer Software Used the software for: Less than 6 months ### "So far so good" May 8, 2020 4.0 Overall experience is okay. It’s good, but I feel like there are a lot of comparable options out there and this one doesn’t offer anything special. Pros So far I’ve really enjoyed how intuitive this software is. It didn’t take a lot of effort to set up which is nice and there was no “learning curve” at all. Cons Customer service leaves something to be desired in my experience, but luckily I haven’t had too many issues so far. Review Source PM Pershanthen M. Developer Information Technology and Services Used the software for: 1-2 years ### "I highly recommend tawk.to to anyone who wants to add live chat to there websites " July 17, 2019 5.0 Pros Its so easy to add the widget to your website and customize it. The dashboard is really fluent and easy to interact with. Cons I cant find any cons for this tool as it offers so much for so less Review Source ZC Zac C. Owner/Ceo Retail Used the software for: 1-2 years ### "Basic Chat Agent" May 17, 2019 3.0 Pros Good for small businesses, 1-3 operators, and basic ticket functions Cons The branding "force" options, forcing the branding to be on everything! Review Source FC Fabien C. Webmaster Cosmetics Used the software for: I used a free trial ### "Accessible chat" June 3, 2022 4.0 Pros I used the free version, integrated with Prestashop, it was working fine for live chat Cons We missed a lot of live chat if we are not on the right tab Review Source VR Verified Reviewer Graphic Designer Design Used the software for: Less than 6 months ### "Simple to set up and use" July 18, 2019 5.0 Pros It was really simple to set up and customise. Cons So far we haven't come across any negative aspects. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.