# Page 2 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of tawk.to ## Showing most helpful reviews Showing 26-50 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Success and Specialist Computer Software Used the software for: 1-2 years ### "Boa plataforma para iniciar um suporte ao cliente por live chat" June 24, 2025 4.0 Pros O facto de ser gratuito e poder implementar para suporte ao cliente e conseguir rapidamente ajudar os nossos clientes através de live chat. Cons Limitação na forma como se consegue pesquisar por conversas tidas no chat, não organiza a informação do mesmo contacto numa única timeline. Review Source VR Verified Reviewer Web Entertainment Used the software for: Less than 6 months ### "STEALING YOUR CUSTOMER DATA" November 24, 2024 1.0 Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of commitment to it, it pretty much negates ease of use. Pros DO NOT USE THIS PRODUCT. We have been using the product for a month, just enough time to really get the knowledge base filled in, and the support ticketing service set up, when we got notice that the page is showing a PHISHING SCAM. We alerted Tawk to this issue, and they basically said the knowledge base is not their product (which is is tied directly into their dashboard as a service they provide) and can do nothing about it. So they are willfully allowing your client data to be stolen, and have absolutely no desire to resolve it. AVOID. This company will not only make your services look bad, they don't seem to care at all of the safety of your clients. Cons Poor customer service. Which is funny for a company that literally provides customer service. DO NOT USE THIS APP. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing tawk.to ease of use, cost efficiency and ability to email/chat with clients through ticket submission, which is now compromised, and showing a phishing scam alert, so that isn't great for building trust with your own clients. Review Source KK Kenna K. Digital Media Systems Lead Leisure, Travel & Tourism Used the software for: 1-2 years ### "A great free alternative" May 17, 2025 4.0 Pros The price! So many chat functions are paid and still dont work as well as tawk.to. Cons It doesn't integrate very well with our current software Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Preferred something that worked with Zapier Review Source VR Verified Reviewer Creative Lead Design Used the software for: I used a free trial ### "Function over Form" November 29, 2024 4.0 Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation Pros Tawk was very easy to implement and allowed us to provide great customer service easily! Cons It was not visually appealing on the front or back out of the box - and it was not the easiest to customize Review Source gB giorgia B. Software e Hardware Computer Software Used the software for: Less than 6 months ### "tawk.to indispensabile l'integrazione nel propio sito web" December 9, 2024 5.0 La mia esperenzia complessiva con tawk.to è ottima consiglio a tutti è semplicissimo utilizzare tawk.to per implementare nel propio sito web una chat live vera e propia complimenti ancora Pros Mi ha colpito molto di tawk.to l'implementazione tramite lo script, ho apprezzato molto il fatto che quando un utente scrive un messaggio tramite la chat live arriva un suono emesso. Ottimo veramente anche nel modificare il form, mi è piaciuto veramente molto il fatto che mentre un utente scrive ti da già in chiaro il testo, molte funzionalità ottimo veramente Cons Mi è piaciuto di meno di tawk.to il fatto che ho apportato modifiche direttamente dal sito, le modifiche non erano state apportate subito, cioè un'utente interagiva nella chat ma avevo apportato modifiche ma non ha effettuato subito la modifica Review Source AA Adegboyega A. Ticketing Agent Leisure, Travel & Tourism Used the software for: 2+ years ### "tawk.to Review by Ticketing Agent" June 25, 2024 5.0 Real-time live chat and messaging help nurture leads. Pros With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device. Cons I do not have anything that annoys me when using tawk.to. Review Source Alberto R. Co-founder E-Learning Used the software for: 6-12 months ### "A good option to offer a chat support service" August 21, 2023 4.0 We can offer a chat support service for our start up. We have more than one hundred users and we have 3 or 4 daily chat sessions with users. We can answer quickly. Also we are saving money because we are using a free plan. We have integrated this tawt.to into our web page and into our e-learning platform. Pros You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools. Cons Sometimes we had a lag with the chat session but I think it was because we were using a free plan. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing tawk.to Because tawk.to offer a free plan. Review Source Dmitrijs M. CTO Information Technology and Services Used the software for: 2+ years ### "A trustful side-kick for our business!" August 29, 2023 5.0 Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets. Pros What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience. Cons Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely. Reason for choosing tawk.to Price and features. Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 2+ years ### ""Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"" March 1, 2023 5.0 Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs. Pros Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp. Cons Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering. Review Source DY David Y. SDE Computer Software Used the software for: 2+ years ### "Best live chat software and there is no upfront cost!" March 10, 2022 5.0 It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing. Pros Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature. Cons Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice. Alternatives considered [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing tawk.to Cost, ease of setup, and mobile app for agents were the main driving points for us. Review Source Anuj P. Digital Marketing Manager E-Learning Used the software for: 6-12 months ### "The Must have live chat tool for your website to improve your ROI" May 27, 2022 5.0 I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing. Pros So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business . Cons I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor. Review Source Nitin S. Senior Graphics Designer Information Technology and Services Used the software for: 1-2 years ### "Very good for someone who's just starting out" August 10, 2021 3.0 For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free. Pros Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user. Cons Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing tawk.to When I was starting out I don't know much about chat applications that will be used for free. I searched on google about free chat application for website and I was shown with tawk.to, later on I have switched to fresh chat. Review Source VR Verified Reviewer legale Law Practice Used the software for: 6-12 months ### "Chat davvero funzionale per un sito web con alcune cose da migliorare" February 24, 2023 5.0 Il vantaggio è di avere una chat (anche nella versione gratuita) assolutamente all'altezza della messaggistica di app più sofisticate. Pros L'app permette di installare in modo molto semplice una chat sul proprio sito web. EPuò essere personalizzata in modo da avere logo del sito e uniformità di colori. Nella versione gratuita ha varie funzioni, molte più di altre app concorrenti, che sono già sufficienti a consentite tutto ciò che occorre per attivare un servizio di messaggistica o di assistenza all'utente. Cons Alcune personalizzazioni sono un po' complesse. Alcune impostazioni sembrano ripetersi e si fa un po' di difficoltà a ritrovare una determinata impostazione nel caso si voglia apportare modifiche. L'app per mobile a volte disconnette l'utenza. Te ne accorgi solo quando la apri manualmente. A volte mi ha fatto perdere alcuni messaggi non sapendo che l'utenza si era disconnessa. Reason for choosing tawk.to Perché offriva più funzioni che mi interessavano. Altre app richiedevano pagamento o avevano un costo più elevato per le stesse opzioni Review Source Devyani S. Customer Relationship Associate Banking Used the software for: 1-2 years ### "A must have and easy to integrate live chat application for a startup" May 9, 2022 4.0 Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online. Pros I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website. Cons Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users. Review Source RJ Ryan J. Founder Real Estate Used the software for: 2+ years ### "Powerful and effective customer service platform" November 17, 2022 5.0 Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try. Pros The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs. Cons Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating. Review Source Rajkishore M. Founder Logistics and Supply Chain Used the software for: 1-2 years ### "Best Live Chat Software With Bulk Features For Everyone" July 30, 2021 5.0 I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features. Pros Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too. Cons On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately. Review Source QALINA M. Corporate Financial Controller Consumer Goods Used the software for: 2+ years ### "Tawk to for live support " April 1, 2020 5.0 Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location. Pros Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents. Cons I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing tawk.to As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive. Review Source AT Anurag T. Technical Support Specialist Telecommunications Used the software for: 6-12 months ### "Best place " March 19, 2023 5.0 The overall experience while using this application is amazing it enhances the user experience Pros The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat Cons What I like least about tawk.to Sometimes it loses the connection and we need to reload it again Review Source LT Lekha T. Digital Marketing Specialist Retail Used the software for: 2+ years ### "Best software for real-time chat" September 7, 2022 5.0 It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product. Pros Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go. Cons It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics. Review Source MS Mark S. Sales and Marketing Leisure, Travel & Tourism Used the software for: 1-2 years ### "It's Forever Free" September 7, 2023 5.0 This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website. The setup takes no time at all and it is honestly is free for life!! That's sounds hard to believe, but trust me, it's true Pros The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage! Cons The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing tawk.to Because Tawk.to is forever free Review Source Rohit A. Founder Information Technology and Services Used the software for: 2+ years ### "Best Free Live Chat & Ticketing Platform" October 1, 2023 5.0 Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers. Pros The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase. Cons It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online. Reason for choosing tawk.to Due to the features they are providing, a well-known brand and the free plan. Review Source TB Tyler B. Digital Asset Manager Automotive Used the software for: 2+ years ### "The Best Bang for your Buck on the Market" November 23, 2023 5.0 Pros Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable. Cons Customer service is a bit slow at times if im being honest. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source PE Precious E. Community Manager/Builder Computer Games Used the software for: 1-2 years ### "Best Online Customer Service" February 20, 2023 5.0 My experience with tawk.to has been really amazing, helping me to connect to important projects. Pros I love that I am able to interact with the representatives without going through a lot of stress while trying to do so. Cons I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message. Review Source Carine Sylvie T. Remote administrative assistant Consumer Services Used the software for: 1-2 years ### "The best Live chat" November 14, 2023 5.0 Tawk.to is a very good livechat and the back office is easy and intuitive to use. Pros Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes. Cons I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low. Review Source JN Joseph N. Information Technology Specialist Construction Used the software for: 2+ years ### "tawk.to Review by Nganga" April 30, 2024 5.0 Pros tawk.to integrated well with our website which makes it easy to communicate with online visitors. Cons I can’t recall the last aspect that failed me when using tawk.to. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.