# Page 3 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of tawk.to ## Showing most helpful reviews Showing 51-75 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abraham A. CEO Internet Used the software for: 2+ years ### "Pretty Useful Engagement tool for Website visitors" July 1, 2022 5.0 Overall, nothing to regret for a service that runs free of charge and yet solves a major problem Pros This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use Cons Not all countries can sign up though. Some countries are banned Review Source CC Clarke C. Desktop Support Analyst Farming Used the software for: 2+ years ### "Live Chat Platform of this Year" January 28, 2024 5.0 Responding to customer tickets rapidly is the main relish that I gain from tawk.to. Pros tawk.to enables me to connect and respond to customer queries over the internet. Cons Since I am always connected to the internet, I rarely face downtime. Review Source AM Antonio M. Owner Information Technology and Services Used the software for: 6-12 months ### "The best free chat option to integrate with your website" February 10, 2021 5.0 I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story. Pros Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone. Cons I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Olark](https://www.capterra.com/p/125957/Olark/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing tawk.to We checked many competitors, but the fact tawk.to had all the options all other competitors had and was free definitely made all the difference. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Tawk.to is free and will be as long as they exist. They also had options that competitors we used before did not have, so it was not a hard decision to switch. Review Source Sourav K. Administrator Higher Education Used the software for: 1-2 years ### "Awesome and easy to install chat support system" October 12, 2018 5.0 This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website. Pros For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website. Cons There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard. Review Source Rick P. Director Used the software for: 2+ years ### "You don't have to pay packet for live chat" June 26, 2018 4.0 Pros Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service. Cons The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites. Review Source George Rex A. Co-founder & CAO Information Technology and Services Used the software for: 2+ years ### "A Flexible Chat Option" March 2, 2021 4.0 Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it. Pros I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software. Cons The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing tawk.to Task was free at the time without any trial restrictions. Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) The Admin chat was situated not situated in my WordPress backend, rather in their server. Review Source Iqra Z. Digital Media Specialist Information Technology and Services Used the software for: 2+ years ### "Manage your Customers with Professional Chat Box" June 18, 2020 5.0 I am running different websites for my own business, so I have installed Tawk.to on all my websites. I always chat with my users and customers through Tawk.to. I really like the dashboard of Tawk.to where I can the details of my visitors. I have increased the sale of my products because I describe to my users about my products through the Tawk.to chat. Pros If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it. Cons I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding. Review Source Rhaisa A. Atendimento Marketing and Advertising Used the software for: 1-2 years ### "Indispensável " September 27, 2022 5.0 Pros Muito pratico de utilizar, fica registrado todo o histórico da conversa (podendo ser compartilhado o conteúdo te auxiliando com informações que possam ter sido perdidas), o robô faz o filtro, permitindo que você já aborde o cliente com uma resolução, além de ficar um chat em off para responder quando estiver online e permitir a avaliação e feedback do cliente sobre o atendimento prestrado. Cons Talvez a ferramenta de busca do conteúdo da conversa poderia ser melhorado, pois em alguns casos, mesmo tendo o dado da busca na conversa o software não retornava com a informação. Review Source Jamil A. Chief Accountant Information Technology and Services Used the software for: 1-2 years ### "Tawk.to for tracking solutions" December 28, 2019 4.0 Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them. Pros Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage. Cons Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to Review Source UB Umair B. Manager Information Technology and Services Used the software for: 2+ years ### "Best and Professional Live Chat Software" March 12, 2020 5.0 My overall experience with tawk.to is really awesome because I am using this as a WordPress plugin. Because of my company website, we developed through WordPress, therefore, we have installed a tawk.to Plugin. Me and my team members are using this platform, we always chat with our coming customers using this Plugin. We are very happy because we have increased a number of customers. Pros If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team. Cons Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous. Review Source AK Amanda K. Owner Hospitality Used the software for: 6-12 months ### "Great chat and traffic tool" April 28, 2023 5.0 Overall I am pleased with it and have been happy to recommend it to others Pros Real time chat functionality built into website and the real time web traffic information that is very up to date. Cons I have been unable to save user details (eg names and notes) against chat records for the last few months. Review Source Abid S. Manager Operations Banking Used the software for: 1-2 years ### "The Incredible and Awesome Chat Software" April 27, 2020 5.0 I am really satisfied with tawk.to. There are lots of reasons. First, it is free. Then I have installed tawk.to in my WordPress websites with the help of tawk.to plugin. I sell online products on my e-commerce website, so I allow my visitors to chat with me before purchasing any product. It’s really easy to understand and use. For my websites, the importance of tawk.to is too much. Because it has helped me to communicate with my visitors and customers. Even I have installed this on my other websites which I developed using Joomla and Magento. I am really happy with tawk.to features. Pros If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software. Cons For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good. Review Source EP Erik P. Director of Technology Religious Institutions Used the software for: 2+ years ### "add customer service chat to your website for free" May 31, 2018 5.0 Pros Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me. Cons I really can't think of any valid cons. Review Source IS Ian S. Business Development manager Computer Hardware Used the software for: 2+ years ### "Not only great for talking with customers but a great visual tool" October 2, 2019 5.0 We introduced Tawk.to as a way to talk with customers who are perhaps reluctant to call or email in case they get the hard sell. We have found it useful when dealing with customers from abroad who are perhaps not confident enough in their verbal english but happy to type it. Pros 1 - it's completely free 2 - It just works, really well 3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular. 4 - you can also see what country your visitors are from and what platform/browser they use 5 - lots of useful automated quick responses Cons It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd. The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them. I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use Review Source Farhan B. Booking Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best chat platform for your Website" June 14, 2020 5.0 I use Tawk.to as a WordPress plugin in my websites which I have developed through WordPress. The plugin is really easy to use, after installation just login with tawk.to account and we can start chatting with our visitors. Especially in my e-commerce websites I chat with my users and I describe them about the products of my website. Pros Tawk.to allows you to chat with the visitors of your website or mobile application. The dashboard is really easy to understand. Where you can add different users. You can see online visitors of your website and you can chat with them. The setup is really easy and you can start tracking. Cons According to my experience, there should be more chat themes with different styles. All other features of tawk.to are really fabulous and awesome. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 2+ years ### "Few things to keep in mind about Tawk.to" April 2, 2019 4.0 It adds great value to your business. Pros 1\. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily. 2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well. Cons 1\. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be. 2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself. Review Source SJ Simon J. Owner Retail Used the software for: 1-2 years ### "Online chat" November 17, 2023 5.0 Pros Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid. Cons I am satisfied with everything. everything works. Switched from [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Better Price. more useful features...... Review Source Ramindu D. Software Technical Lead Computer Software Used the software for: 2+ years ### "Comprehensive support chat integration" May 29, 2019 5.0 We use tawk.to to manage customer queries on many websites and frontend applications. Pros Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports. Cons More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult. Review Source Jaron H. Owner Hospitality Used the software for: 2+ years ### "Excellent value. Tons of features, maybe even too much" August 21, 2018 5.0 Pros It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad. Cons It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free. Review Source Adetayo Kolawole D. Designer Design Used the software for: 2+ years ### "The Best Chatting System For Business " May 16, 2019 5.0 They have a free version and also a paid version and you can add it to your desired CMS either Wordpress, Magento. Easy to setup for beginners also. Pros I have been using Tawk.to for the past 3 years now. They are the first chat app system that I ever know that implement an auto-respond whenever you're not online. You add a chat to your website and let your customers talk to you live. Either on your eCommerce online store website or company website. Cons With this website, you can convert your traffic to paying customers. Get a full detail of where they chatting from, the current page they are on your website and also transfer them to another support team. Review Source BT Boris T. Manager Information Technology and Services Used the software for: 2+ years ### "Impressive and free" March 11, 2021 5.0 We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend! Pros Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution. Cons Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently. Alternatives considered [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Because tawk.to is free and as feature-rich as LiveChat. Review Source Lilian M. Digital marketer Marketing and Advertising Used the software for: 2+ years ### "Online communication " May 21, 2019 4.0 Because of a lot of functions, it has like visitors type, pages they visit and location, it helps us make more personalized chatting experience especially with repeat customers. Pros The software is easy to use and to implement, gives demographics of web visitors so that you know in which state or country they are. This enables you even to personalise your chat thus increasing customer service. Offers its own tawkto icon on the free version chat and the flexibility to personalize once you pay. The free version is really incredible especially their features of adding someone else for support. Cons They add ons are pricey and not worth the amount you will need to pay Review Source VR Verified Reviewer HR admin Government Administration Used the software for: 6-12 months ### "Live chat made easy" August 2, 2019 5.0 Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline. Pros Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website. Cons The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay, Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) It left a trail to inform our clients if someone left the conversation to attend to another chat, Review Source VR Verified Reviewer administrative analyst Accounting Used the software for: 1-2 years ### "to talk with client" October 18, 2019 4.0 The experience with the program is very good, I receive the messages that the customer sends at the same time, regardless if I am on the phone, notebook or computer, which makes it much easier, because I can be in meetings or walking and can give an instant feedback. The program is very good, I get the messages that the customer sends at the same time, regardless of whether I'm on the phone, notebook or computer, which makes it much easier, because I can be in meetings or walking and can give a feedback instantly. Pros What I like most about the software is the possibility to talk to customers at the same time they are accessing the site, not requiring any kind of call or email to be able to contact the company directly. Cons I had a little difficulty configuring the software with my site, as I have no experience with this type of configuration, but in the end I was able to. Review Source Ethan S. Travel Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Superb free web-chat tool" May 27, 2020 5.0 Having a web-chat is an important part of running a client facing business. Tawk.to is a simple and effective tool to allow us to do this, and it is also free! Pros Tawk.to is very easy to implement on websites. The design is very pleasing to the eye, and for clients is not obtrusive - it doesn't take too much away from the flow of the website. From the user point of view, logging in and chatting is simple and everything works how you would expect it to - fantastic for a free solution. I really like how we can add names for clients and know when they return to the website and chat with us again. Cons The tracking tool is confusing and doesn't really display statistics clearly. Secondly, when we have an automatic reply to a message, the chat is marked as unanswered - this sways our statistics. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.