# Page 4 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of tawk.to ## Showing most helpful reviews Showing 76-100 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason M. Director Used the software for: 2+ years ### "A good all round live chat service." January 14, 2018 4.0 Pros Probably the best ting about tawk.to is that it is completely free, it doesn't matter how many agents or websites you need it's free. It's really easy to use & set-up/installation is easy to. Cons I find that the addons can be quite expensive, especially since you have to purchase them on a per widget basis rather than per account. Also the Woocommerce/Wordpress widget could do with some improvements to keep it inline with the Shopify widget as it's missing basic features such as customer & order look up, the abilit to edit/cancel orders. All of which are available in the Shopify version. Review Source Shaunak P. Software Engineer in Frontend Information Services Used the software for: Less than 6 months ### "Best started for your chat bot needs" June 21, 2021 5.0 I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date Pros Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most Cons The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat. Alternatives considered [Collect.chat](https://www.capterra.com/p/168676/Collect-chat/) Reason for choosing tawk.to Implementing tawk.to in live sites are more easy to setup and it changes the title in title bar of web browser which no one else allows. So these features helps in increased user engagement Review Source VR Verified Reviewer Programador Senior Used the software for: 1-2 years ### "It is the most complete messaging app that you have tested. " April 11, 2018 5.0 I was looking for a chat to be able to communicate with my clients, and this module, apart from giving you that, gives you a plus. Knowing where your customers are and from where the source arrives, it's unbelievable Pros \- It is a free application, which is ideal for small businesses and large companies, greatly reduces expenses. - You get all the basic tools you might need for your first live chat. - The implementation is extremely easy. - Notes feature that allows you to keep track of previous contacts with customers. Cons \- It's free, which means that you don't get any guarantee that it will work or that you will get help. - It has very useful extensions that are paid - There is still no translation service. - It has some difficulty to handle the administration part at the beginning. Review Source Muddassar B. Retail Store Manager Apparel & Fashion Used the software for: 2+ years ### "Free and Easy Live Chat Platform" June 29, 2020 5.0 My overall experience with Tawk.to is really outstanding. I chat with the users of my website and talk with them regarding the products of my website. In this way, I have increased the number of sales in my business. Pros Tawk.to is the best Live chat platform. You can integrate the setup on your website or mobile app very easily. If you are a WordPress user then you can install Tawk.to plugin. Register free, install on your website, and start chatting with the users of your website. Cons Tawk.to interface is really easy to understand and use. Every feature and function is perfect. So according to me, there are no cons. Review Source Ernesto Enrique F. Full-stack Developer Human Resources Used the software for: 2+ years ### "Looking for a helpdesk for your site for free? This is the best." December 29, 2018 4.0 With Tawk I can now have a complete help desk system for my company without much effort and in just 10 minutes. Pros After trying dozens of services, I chose Tawk because it is the most complete. You can literally customize everything for a very low cost. Tawk allows you to manage the chats your organization has with customers, evaluate them, supervise your customer service employees and have a perfect mobile application. Application that works in real time and very easy to use. Cons The application works very well and most of its features are free but a more modern interface would be appreciated. Review Source VR Verified Reviewer Head of IT and Online Marketing Education Management Used the software for: 2+ years ### "Free chat with powerful features " December 13, 2018 4.0 Previously I used a similar paid chat tool on my website and decided to try how Tawk.to works. The test was so successful that I started to use Tawk.to for other projects. Pros The best thing about Tawk.to chat is not that you do not need to pay for it, but the number of features and productivity it offers. Usually there are some big and minor issues with free software, but Tawk.to is an exeption. This chat platform has everyting you need and expect from a communication software. Cons There is nothing a dislike about Tawk. It has all the features I need, a good mobile app and everything meets my demands. Review Source Bailey P. CEO Computer & Network Security Used the software for: 2+ years ### "An amazingly free platform" May 7, 2019 4.0 I've used Tawk.to for years and years to serve customers, and never been disappointed with the software. The main thing about it is how it's completely free, and for that reason the value of the software is incredible. Pros Nearly everything in tawk.to is fully free. Only pay to remove branding or for some advanced features. The interface is quite nice to work with and it's rather very easy to get set up with and use. Customer support is really friendly too! Cons The user interface feels just a little bit dull, and lacks the modern interface of competing apps. I can't really complain, as the platform is free! Review Source KM Kavin M. Web Developer Writing and Editing Used the software for: 6-12 months ### "Tawk.to Live Chat App Review: Streamline Communication and Boost Customer Engagement" May 21, 2023 5.0 Overall, my experience has been superb. Pros It is an awesome live chat app that I have been using for the last 8 months and I have enjoyed using it a lot and I would definitely thanks the developers for making this kind of app. The easy of access is awesome and the functionality is also good. Overall, my experience has been superb. Cons The one thing that I don't like is that they added the tawk.to branding in the free version. Review Source Shubham T. SEO Manager Information Technology and Services Used the software for: 1-2 years ### "Best Tool to Convert Your Visitors into Leads" November 14, 2018 5.0 Me and my clients are happy to provide quick support to website visitors and generate more inquiries even quickly, so best tool we came across till now. Pros It helped me to gain the inbound leads from 25 to more than 100 per month. Previously, there were many website visitors coming but leaving the website without putting query/inquiry, but now with the help of tawk.to we can chat and gather all the requirements by giving quick chat support. Cons Once i have used the paid version of this tool, but the kind of team they have given was not as per our expectations. Infact, it is easy to take care of the chat by inhouse member rather than their paid support. That's the only thing i didn't like, otherwise this tool is the best among rest. Review Source Luis Ángel O. Supervisor de operaciones Used the software for: 1-2 years ### "Tawk.to is one of the best chat for websites." May 16, 2018 5.0 Through this chat we can serve our customers and help to make sales of the users who visit our website. It is an excellent tool that improves the attention and quality of service of any company. Pros It is one of the best chat I have used for my websites, it is very useful and easy to use, it allows me to establish communication with potential clients quickly. The administration panel is very intuitive and allows us to analyze the visits and chats that are made on the web, we can also use it from our smart phone by downloading the app. Cons On some occasions I had to restart the browser, close the chat session and open it again because it has failed, but it's nothing to worry about, it's still one of the best online chat tools. Review Source VR Verified Reviewer GM Telecommunications Used the software for: 2+ years ### "We started using this years ago and haven't found a better solution just yet." July 8, 2022 5.0 Pros Easy to implement and use. Client seem to enjoy the fact they can talk to us and it helps to convert users to clients. Cons The app on iOS and Mac seems to have become less reliable so we're using website version only now. It's shame but still well useable Review Source ZAA Zully Alejandra A. Administradora Sporting Goods Used the software for: I used a free trial ### "La mejor herramienta para darle importancia al Producto." February 13, 2023 4.0 Pros Ha sido una aplicación muy amigable por lo que ha sido muy bien acogida por todos, muy completa en los procesos a los que se ha puesto a prueba. Cons Manejamos procesos sencillos por lo que no ha sido complicado el funcionamiento de la plataforma. Review Source Manuel C. Founder Internet Used the software for: 2+ years ### "If you are looking for a chat solution, this is your best shot!" May 15, 2018 5.0 Sales increase a lot! Support is so much easier this way. Pros Tawk.to is the best chat application on the market right now, and it's FREE! You can add it to your site in 2 minutes, add as many agents as you want, create canned responses, create tickets right on the dashboard. And if you are a designer or manage multiples companies, you can have one account that admin all of them! Cons There are really no cons for this platform, it's FREE, super flexible, and if you still want to pay something, you can hire agents to be online 24/7 Review Source Indira A. MD Marketing and Advertising Used the software for: Less than 6 months ### "Best Chat app" February 21, 2023 5.0 Pros 1\. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning. Cons Improve reporting to be as detailed as possible. Review Source Jimmi N. Software Developer | Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Very efficient chat tool. Perfect for interactive and communication with website visitors" April 10, 2018 4.0 Pros Great Graphic User Interface showing relevant information on the dashboard such as number of active users, visitor statistics and so on. Assists in website promotion planning. Makes it easy for account user to be active 24/7 with integrations such as its mobile application which allows users to remotely reply chats from visitors. The reporting feature is perfect for websites with lots of traffic and visitors. Such reports help in the marketing process to know which of your products for example are mostly viewed. Cons No optimization features (S.E.O) which could make a lot of significant improvements. No ability to upload files during chat conversation Review Source IB Ivan B. Owner Marketing and Advertising Used the software for: 6-12 months ### "You very own Whatsapp in your website" November 12, 2021 5.0 AWESOME! free plan is all what you need to emerging startups Pros Get real time communication with your visitors, a visitor sends a chat, you receive a notification in your phone and minutes later you can be receiving a payment notification from your buyer Cons This chat app is awesome, just a little techie for noobs to install it. Reason for choosing tawk.to Because is more flexible and more personalized. It's your very own chat Review Source AR Anthony R. Owner Design Used the software for: 6-12 months ### "Almost Instant Live Chat" December 9, 2021 5.0 Pros I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software. Cons The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing tawk.to The client was looking for a cheaper solution since it was a startup. With everything being included in the free version that they needed it was a no brainer to go with this software. Review Source Nigel Masimba R. WordPress Developer Information Technology and Services Used the software for: 2+ years ### "Decent Website Chat Integration" June 15, 2020 4.0 I implement Tawk.to on client websites. The main challenge is getting users to understand the dashboard and how it is connected to the website. Other than that it's a great app. Pros It's free to install and use, as well as easy to set up. A free plugin for my content management system. Allows multiple chat agents on a single account. Highly customizable frontend interface so that chat bubbles can match website branding. The mobile app allows you to respond to website visitors quickly. Cons The Tawk.to dashboard requires a separate login. In some cases, it's it would be better if it used the website content management dashboard. The Tawk.to dashboard can be challenging for new chat agents. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source LD Laurentiu D. CEO Design Used the software for: 6-12 months ### "Using it everyday, great for livechats" November 24, 2023 5.0 Good for live chats, but lacks some ticket management features. Pros We mainly use it for their live chat feature, but we're also happy with the traffic notifications. Cons Some traffic gets disconnected from their country, so their country data is gone and a default worldwide icon appears. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Mainly, the Intercom was too expensive, so we went for Tawk.to as it has a friendly free plan. Review Source James P. Founder Management Consulting Used the software for: 1-2 years ### "Best Website Chat Tool" July 18, 2022 5.0 Love using Tawk. It's free too. With the plugin for Wordpress, integtration becomes simple. Also, you can choose from different icons to use and edit them too. Pros Very easy to create chat app for your website and insert code into Wordpress site. I used paid wordpress theme, Profit Builder and everything worked fine. Cons Doesn't have phone call feature and have to be logged in to receive live chat, otherwise visitors queries will be sent via email. Review Source Krupali M. Marketing Executive Marketing and Advertising Used the software for: 1-2 years ### "Let your customers talk to you instantly" November 15, 2018 5.0 Tawk.to has always been and will always be my first choice for Live Chat implementation on any website as it has got several advantages and is really easy to set-up. Pros The best part about Tawk.to is that it is a free platform that provides the best live chat support platform for every website. I use it for my website and because I have Tawk.to's app too, I can chat with the real-time customer from anywhere. Further with the offline feature and some features in admin panel, I can ask my customers to leave a message if I am not online. This is all a Cons Tawk.to is a perfect platform for Live Chat as per my opinion as i have been using it since more than a year now. Review Source Rory A. CEO Information Technology and Services Used the software for: 2+ years ### "Tawk.to, bringing our clients closer" September 16, 2019 4.0 We have found that our client satisfaction as well as client retention has improved vastly since deploying Tawk.to in our business. Keeping in touch with visitors to the site as well as spotting trends has been simple and extremely handy. We can not imagine a time before having Tawk.to Pros I really like the simple integration with our wordpress based website and the iOS app support. Now staff can keep in touch with clients no matter what. Cons A bit clanky of an interface online and not always intuitive. Knowlegebase feature could be improved. Review Source David S. Director of Installation Construction Used the software for: 1-2 years ### "Full featured chat software.. FREE!" November 6, 2022 5.0 We use tawk to provide support to our existing customers and to get new leads (answering pre-sales questions). It enabled us to provide this service without having to incur in recurrent costs. Pros It has 90% of all the features that expensive support provide, but for free. It is easy and well executed (haven't experienced any bugs so far). Cons The UX is not very modern, most have a look n feel similar to intercom, but tawk has stagnated in this regard. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: 2+ years ### "Free online chat for your business" April 11, 2019 5.0 The experience while using tawk.to is awesome we don't generally use the plugins so its not like we are affected in any way but it is nice to greet your visitors with a nice phrase. Pros The best part i like about this software is ease of use to implement it on any platform no matter you are using a php based web application or an static page, the other thing i liked about it its free for use policy. Cons The pricing to use its plugins are quite exaggerated for an online chat application. Review Source Ferşat Ö. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Not developer friendly." September 12, 2023 4.0 I don't use it because of some technical issues. But I want... Pros It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it. Cons It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself. 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