# Page 5 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of tawk.to ## Showing most helpful reviews Showing 101-125 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sonia Del Valle U. Analista de Datos Used the software for: 1-2 years ### "Tawk.to is one of the best online chat ..!" May 25, 2018 5.0 It's excellent has helped me maintain good communication with my clients and has also become a direct sales channel. Pros It is one of the best online chat, it is very useful we can use it for free with very good features. It is a great tool to be in contact with customers through the website, we can clarify any questions they have and we can also generate sales, it is very intuitive and easy to use and we can keep a record of all the chats of each client. Cons Sometimes communication is interrupted and I have solved by closing the session and reopening it, I have also reloaded the web browser in some cases. Review Source Ankur J. Product Manager Used the software for: 6-12 months ### "A simple to implement, live chat software" May 29, 2018 5.0 Pros I love tawk! Having used multiple chat software for my personal website, when I came upon tawk through another user review - I decided to try it out. And I have not been disappointed. A very light software, it goes up on the website without an issue and you can customize where all should it be implemented. It has an Android as well as an iOS app so that you can talk to your customers even when you are out. Additionally, it has a powerful keyword functionality, so that you can just type in a keyword and it replaces it completely with a sentence that you have pre-programmed. Cons That I have to pay to remove their branding.. LOL! But considering the number of features we get for free, we should really not complain! Review Source ACB Ana Carolina B. Web Developer Used the software for: 1-2 years ### "One of the best Chat for websites." July 11, 2018 5.0 It is a great tool and feet that is very useful for any type of website. if used correctly it can become a means of sales for your business. Pros An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone. We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere. Cons Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again Review Source NH Naz H. Head of Customer Support Food & Beverages Used the software for: 2+ years ### "A fantastic free product, but does have its limitations if using with Shopify" February 23, 2023 4.0 Pros The fact that it's free to use and easy to install Cons Not integrated too well with Shopify with many limitations. Review Source Brien S. Chief Marketing Officer Import and Export Used the software for: 6-12 months ### "Essential for our business... and Free!" October 24, 2018 4.0 Overall very good because our expectations are low since it is free. There are a lot of UX improvements that could be made however. It's still worth it for an early stage business that doesn't want to spend on chat software. Pros It is free and easy enough to use. Comparable competing software isnt free. Cons The Scheduler is a mess. If you dont us the scheduler and have multiple agents, someone may forget to log out and you cant determine who it is and your chat will remain activated. The only alternative is to then use the scheduler and set specific hours. But if you do that then your chat will be deactivated outside of those specific hours, even if an agent logs in. If you want to work non-fixed schedules, you have to keep adjusting the scheduler every time. Review Source Elias M. CIO Retail Used the software for: 2+ years ### "Best value tool for Customer Service Online" March 28, 2019 5.0 Pros I've been using Tawk for several years in several projects. It simply gives you an awesome way to do customer service online with live chat. It also have a great free version for small companies that let you use the full service and grow. Cons I couldn't say much about cons because it's simply great, the free plan kills almost every possible con. Maybe better analytics and history, some BOT capability. Review Source Danielle T. Marketing Director Broadcast Media Used the software for: 2+ years ### "Tawk.to is a great value" January 28, 2019 5.0 Since we're a small business, Tawk.to offers the support to our customers that we would never have the time to provide. Pros Tawk.to is a great way for small businesses to operate like a big business. We use the Business hours chat. The chat agents are always open to ask us questions so that they can provide the best reponses to our customer. Cons I wish they offered a phone service. I've made the suggestion. Fingers crossed! Review Source VR Verified Reviewer Small Business Owner Retail Used the software for: 1-2 years ### "Chat with your customers!" October 31, 2018 5.0 I use talk.to for customer chat support on my e-commerce website. It has been a very successful support tool for me. I definitely recommend it. Pros It has a great free plan. You can customize the colors of the chat and widget. It has an app for your phone and computer to stay connected with customers. It can respond automatically if prompted to. It can also alert you when you have a website visitors. Cons I really didn’t dislike much about this app except that to add certain features you had to pay monthly for those specific features. They should just include all for 1 price. Review Source Hardi V. Digital Marketing Executive Telecommunications Used the software for: 6-12 months ### "Live Chat With Your Website Visitor" October 31, 2018 4.0 All over experience is good. Live chat with your visitor and take their details to fill up the lead generation form. Barge in between the chat to talk something to your college is the best part of it... Pros New, updated design of the dashboard provides the analytics kind of data which contains the average session time and the total session, visitors' real-time data to us. The tool let us show the visitors along with the prospects which are categorized in active, served and idle. You can fill the lead generation form in the same tool if you have set up it properly. Cons Least like is the mobile app. I have faced problem while chatting it with the visitors. It really takes much time to load and start the chat as this is faced by me everyday. Review Source Rohit L. Marketing Manager Computer & Network Security Used the software for: 6-12 months ### "Unmatched Offerings for Zero Dollar" August 25, 2018 5.0 Pros It's totally free (no hidden charges) to use as Chat support on website. I have been skeptical before joining thinking there must be something for which will stop me at later stage maybe after few days. To be honest, it is TOTALLY free and does what it says. Their main business is renting employees for 24/7 chat. I don't mind having their name on chat widget because my customers need a live person to chat and they offer it. Easy to install and customisation options are simple to implement and match the theme of website. Cons Android App is PLUS point which has a irritating notification tone but catches agent's attention. That's what we need. We never bothered about changing the sound. Review Source VR Verified Reviewer Digital Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "A good and easy to to use chatbot " January 29, 2024 4.0 Pros I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat Cons lack of automation capabilities and it is not interactive chatbot Review Source Michael H. Co-Founder | Creative Director Marketing and Advertising Used the software for: 1-2 years ### "Easy to implement, full-featured free tier" August 16, 2018 5.0 We use Tawk on our website as well as a number of clients' websites, and are extremely happy with the feature list. They also offer chat agents for hire which works extremely well in our use cases. Pros You can do nearly everything in their free tier. Customization is pretty robust, with multi-lingual support as well. Integrating into any website requires no coding knowledge at all, and it also has plugins for most popular web platforms (WordPress, etc.) Cons Managing notifications can be a bit confusing, and the desktop app for Windows has some bugs (crashes, blank screens, etc.) Review Source Dante G. Programador de software Used the software for: 2+ years ### "the truth is an excellent live chat, always works as it should and is very easy to use." May 14, 2018 4.0 the fact that I can create a group for each chat that is needed in a single administrative panel is great, it saves me a lot of time. Pros incredible system to have a live chat, you can place it on your website, it is easy and easy to use and manage, the best you can use from your application. Cons chat is very good for your page, the only bad thing is that it is not so customizable until the version pays. Review Source RS Raghunath S. Digital Marketing Executive Information Technology and Services Used the software for: 6-12 months ### "Best Chatbot For Small Businesses And It's FREE!" April 15, 2022 5.0 I can chat and solve the problems of my users on the spot when they visit or navigate my website. Tawk.to also provides me the option to create a knowledge panel which is also great. Pros This chatbot is 100% free and the integration process is so simple that even people with basic or no coding knowledge can easily integrate it. The dashboard is good and understandable, the navigation is effortless. And the best thing about this chatbot is you can integrate it with google analytics to advance your work. Cons I don't like the sound of Tawk.to. It would be a great help for me if they can add an option where I can change the sound or add my custom sound. Accept that everything is good. Review Source Daniil A. Marketing Coordinator Medical Practice Used the software for: 2+ years ### "Great for beginners" March 6, 2019 5.0 Pros The product is absolutely free and is easy to use. Anyone looking to answer a handful of questions through the day won't find a better app. Cons Tawk.to is abysmal at sorting large amount of messages. If you are planing to be constantly talking to multiple people or having multiple staff members be involved you will quickly get overwhelmed by the unintuitive UI. Review Source MB Maicol B. Developer Computer Software Used the software for: 6-12 months ### "Great to start without paying much" April 26, 2022 4.0 Pros Great features and a lot of options to customize the widget. The free tier has all the things that allows you to start your journey with live chats Cons The live chat widget design/styling. All the other things have been refreshed with a new design, but the widget still has poor animations and a not-so-modern design Review Source AI Alessio I. Commerciale Marketing and Advertising Used the software for: 1-2 years ### "Facile da usare e molto efficace" May 3, 2023 4.0 Pros Ti permette di entrare in contatto diretto con i visitatori del sito, facilitando l'acquisizione di lead Cons nella versione web bisogna "attivare" frequentemente le notifiche altrimenti si perdono le chat a causa delle limitazioni dei browser Review Source Wagner E. Director Animation Used the software for: 1-2 years ### "Your Website Chat Support For Free" August 27, 2019 5.0 Pros We use to spend $100 dollars for a chat software, now we can use this money in something else in our company and still have a great chat support . We can use the mobile app and support our website customers remotely Cons I don't know if I am mistaken something but I can't answer a ticket missing chat Reason for choosing tawk.to Price Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price Review Source Okikiola B. Business Owner Information Services Used the software for: 2+ years ### "Best Free Live Chat Software you come across" December 21, 2018 5.0 Pros I like this software because it makes you see what your site visitors are currently doing. It makes you having a view on what your users what. It is also responsive and mobile friendly on browsers. It is available on both mobile and desktops. Cons What's there to dislike about this software? Nothing really to be candid. Thumbs up to the developers Review Source Ngalla B. CEO Computer Software Used the software for: 2+ years ### "Best free software for live chat" November 8, 2022 4.0 Pros It is free and very easy to use as compared to other softwares. Cons Sometimes I don't receive notifications especially when I'm not monitoring it. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Easy to set up and has helped our company a lot" August 6, 2018 5.0 Really good experience so far, very configurable and also easy to manage between the three people/agents that have been responding to chats. It is very easy to take over chats and notification sound is very pleasant and distinctive Pros That you can review historic conversations and see messages users are typing before they send them, this helps you prepare a prompt response and anticipate their doubts. Cons The fact that I get logged out of the app without knowing, sometimes we don't know we have been logged out and we've missed a couple of chats Review Source MS Moises S. CEO Marketing and Advertising Used the software for: 2+ years ### "The best option for an online chat on a website" May 20, 2021 5.0 This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it. Pros This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool. Cons The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good. Review Source VR Verified Reviewer Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great free software" October 3, 2019 5.0 Perfect! It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk Pros It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk Cons requires someone to be there to awnser the questions. the location of people is completly off but not that improtant. Switched from [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Price Review Source Paweł J. SEO Expert Wholesale Used the software for: 2+ years ### "Live chat for all businesses" May 2, 2024 5.0 Pros Tawk to is very easy to implement and use. It's my favorite live chat, and i assume most free. Cons I can't Rember if its any thing about tawk.to to dislike. Review Source KM Kenneth M. Creative Director Information Technology and Services Used the software for: 1-2 years ### "Review for tawk.to" June 7, 2019 4.0 Overall, tawk.to is an amazing Livechat support software and it has helped us retain a good number of leads via following up on them in real time when they are on our website. I would recommend the software to those who want to have great retention of the leads who visit their website. Pros I came to know about this software years ago when we were having great website visitation but our sales was low. We started pondering on the best way to convert all the leads who visit our website to paying clients. Our option was to have a live chat so we can communicate with our leads and that was when we found out about tawk.to. It is an amazing Live chat support software with free version and a feature to help you know where your lead is chatting from. The software helps us to track website visitors and pages they are browsing, this let us know which page to Optimize on our website in order to increase sales. Also,the software is easy to install and it being compatible with Wordpress is a great bonus Cons One of the issues I have with tawk.to is it's sophisticated backend which can be confusing to non technical people. I have to take my clients through a mini tutorial on how to install the software . Also, the mobile version hardly sends me notification. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.