# Page 6 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of tawk.to ## Showing most helpful reviews Showing 126-150 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Abdul L. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Excellent Chat Application" December 20, 2022 5.0 Pros It was well suited for our Website, linked with Tawk, for messaging and whatsapp messaging. Easy to interact with the customers and the team, well suited for Business Cons Though, Easy to use, for support team, has to respond bit earlier, for support during our interaction Review Source MW Marcus W. Self-employed Marketing and Advertising Used the software for: 2+ years ### "Feature-packed and intuitive live support program" March 13, 2019 5.0 After trying so many different live support programs, I decided to go with Tawk.to. The free plan has so many premium features such as ticketing, triggers and shortcuts. They put deep thought into the user experience of both the live support agent and the customer, and have an amazing mobile app that goes along with their web-based app. Pros My favorite feature is that I can easily take over conversations from my agents even when I am on the go with their mobile app. They have also added the support ticketing system where my agents can escalate certain customer concerns to me if they are unable to resolve them. Cons Canned notifications cannot be edited via the mobile app. It will be nice to have this feature because sometimes I might need to make edits on the fly. Review Source AYSEM Z. Owner Religious Institutions Used the software for: 2+ years ### "Highly recommended, Easy and Organised" November 20, 2020 5.0 Tawk.to has very useful small features. It help organise tickets and support customers. Pros We use tawk.to for live chat at our website. Customer Services are easy as a result. A lot of great functionalities. Cons Some features are priced, which is fine. But, they do not offer a free trial. How would I know if useful or not? Review Source Martin A. Allround medewerker Automotive Used the software for: 2+ years ### "Great free chat software" November 28, 2018 5.0 Great, easy to install and great to use! Pros Truly completly free chat software. Great ease of use and very complete. Can't think of any missing features. No limit's other than a little branding on the free software! Cons I've a really hard time thinking about cons, maybe the app for operators could be improved. Review Source Marian Isabel N. SEO Consultant Information Technology and Services Used the software for: 1-2 years ### "Review for Tawk.to Live Chat Software" August 9, 2019 5.0 Pros This software has the easiest website integration process. If you want to be able to engage and interact with your website visitor via live chat then this is the right application. And the greatest deal? It if for FREE! If yo wanted to hire agents to look after your site visitors tawk.to has "chat agents for hire". Cons I think tawk.to has provided me with what I really needed for the client's demand. So have no problem with this software. Review Source Samuel T. Digital Marketing Executive Utilities Used the software for: 1-2 years ### "Always Trusted to keep customer engagement alive" May 16, 2019 5.0 It feels great using the software. Pros Ever since we've been using tawk.to on our site, we've recorded massive leads over time. The software is easy to use and to set up with lots of great features like adding other members of a department to join a conversation among other things. I simply love it! Cons I think agents shouldn't have to go on the tawk.to website to be online on their own website. An easier way should be created for this purpose. Review Source KB Keirsten B. Customer Service Manager Internet Used the software for: 2+ years ### "Easily offer customer support from anywhere!" August 8, 2019 5.0 Tawk.to has filled a staffing gap for us by allowing us to do support from anywhere at any time. It has expanded our client base and allowed for more productivity and customer satisfaction. Pros I love that I can use it anywhere I have a device. I can answer questions on my website that customers and potential customers need to know. I have been able to save a ton of time by answering multiple live chats at a time and providing support, eliminating a staffing gap that we had. Cons Sometimes it can get a little buggy and ping my device multiple times, especially if I am on a mobile hotspot. I think it is mostly due to connectivity issues and not directly with the software. Reason for choosing tawk.to A colleague recommended it to me. Review Source Imran H. Team Coordinator Information Technology and Services Used the software for: 6-12 months ### "Best free live chat tool out there " June 23, 2022 4.0 Tawk.to served me very well despite being free it's feature loaded Pros tawk.to is completely free without any extra pro plugins, and does it job very well Cons Setting up for the first time seemed a little complicated Alternatives considered [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing tawk.to tawk.to is free and at the same time it comes with many feature even many paid services out there dont have. Review Source VR Verified Reviewer Office Manager Information Technology and Services Used the software for: 2+ years ### "Easy to Use Live Chat Software" April 12, 2019 5.0 I function as backup to our sales team when it comes to the live chat on our website, so I do not pick up every chat that comes in. Instead, I pick up any chats that occur when all of my colleagues are busy. For my role, Tawk.to works perfectly. I can easily answer questions and use pre-configured responses when appropriate. Pros I can easily see how many people are on our website, initiate chats with them, and respond to chats that a person has started on their own. Cons We do have the occasional problem of the desktop app crashing when you haven't been using it all day, but a quick restart of the program completely fixes it. I know that Tawk.to are looking it, so I'm sure it will be fixed soon. Review Source Shaktiraj G. BDE Marketing and Advertising Used the software for: 1-2 years ### "Free and Easy to use Live Chat Platform" March 13, 2019 4.0 Overall Tawk.to is an easy to use and free live chat platform which can surely be your assistant in bringing leads for your business. Pros Tawk is a free to use website Live Chat Platform where I can message my website visitors and solve their queries on the spot. I have an education institute for which I use it and I usually initiate chats with the visitors which in most of the cases turns in to leads. Cons As such there is nothing that I dislike about Tawk.to Review Source Shankha K. Web Developer Information Technology and Services Used the software for: 2+ years ### "Most lightweight chatbot with connection issue" July 29, 2022 2.0 Pros Most lightweight chatbot for websites and apps, loaded with so many features for free. So many things like visitors page views, location is tracked for free. which is not available in most of the chatbot. Cons Suppose I am chatting with someone over the tawk.to, now if I switch to other tabs and wait for few minutes and comeback to tawk chatbox, it gets disconnected. and the chat gets end, this is a biggest issue. Review Source Luke H. Founder Graphic Design Used the software for: 2+ years ### "Tawk is a great free web chat tool " October 8, 2022 4.0 Great experience but app can be frustrating at times. Can’t complain for the free use of it and beats HubSpot and others by a big margin! Pros It’s a powerful free web chat tool that makes it easy for customers to message you through your website. It’s feature rich and has an app. I like the web notifications too and email if people chat as well as the app notification. Cons Logs me out of the app often and I feel the app could also be improved a bit Reason for choosing tawk.to Free, great reviews and feature rich Review Source KH Kamal H. Technical Support Computer Software Used the software for: 2+ years ### "Friendly Messaging Application" May 12, 2020 5.0 I can easily interact with live users or visitors on my websites. Pros It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page. Cons There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing tawk.to It's free and friendly Review Source JW Jennifer W. Accounts Receivable Accounting Used the software for: 2+ years ### "New updates not up to expectations" December 8, 2022 1.0 Pros Used to be a easy to use customer facing chat platform to communicate with customers. Makes it easier to connect without having to get them on the phone. Easy to multitask. Cons Recent updates have a lot of glitches. Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to being an amazing software. Review Source SF Sherwin F. Landlord Engagement Lead Non-Profit Organization Management Used the software for: 2+ years ### "Tawk.to is a cost effective solution " December 17, 2022 5.0 We use Tawk.to for customer support on our website and have found it very helpful. Pros Free is always great, and the core functionality of Tawk.to doesn't cost anything. Cons I liked all aspects of this product and there is nothing I dislike. Review Source Brent Lionel M. Co-Founder Internet Used the software for: 1-2 years ### "Tawk.to is the best free chat app tool out there" August 13, 2018 5.0 Pros I use tawk.to for one of my Australian clients and the free basic tool itself is really good. It allows you to converse with prospects and clients seamlessly. Even the basic features are really superb. I would recommend it to start-ups who wants to have a chat app tool integrated to their website. Cons Tawk.to can actually do better by adding more premium features like auto responses to common inquiries. Review Source MM Marek M. Senior IT Manager Information Technology and Services Used the software for: 1-2 years ### "Great chat tool" May 15, 2023 5.0 Pros We use tawk.to as a chat tool integrated with our company website. It helps us communicate with urgent customer requests in real time. Any missed chats are converted into emails so we do not forget about anything.I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality is there. Cons So far I am satisfied with this tool. No problems. Review Source O. Kelvin K. Copywriter Internet Used the software for: 6-12 months ### "Simple To Integrate Chat Support System For Websites " May 20, 2019 4.0 Helps me connect with my website users, and this has significantly improved my business. Users reportedly feel more comfortable doing business with us because they had someone answer their questions live on my website. Pros Users comes to our website and sometimes wish to talk to someone, this alone could greatly impact your business. Being able to connect with your users and answering their questions goes a long way in boosting their confidence in whatever you have to offer. Tawk came highly recommended, and it's simple to integrate as well. Cons I have no issues with it so far. I can recommend. Review Source RD Richard D. Manager E-Learning Used the software for: 2+ years ### "Integrate chat functionality to your website." April 6, 2022 5.0 Pros Tawk.to allows us to communicate directly with website browsers. Tawk.to has helped increase conversion rates on the website, as we can guide/advise customers immediately. Cons There is no downside to using Tawk.to, and excellent piece of software. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing tawk.to The basic package is free, which meets all our needs currently. Review Source kL keith L. Developer Information Technology and Services Used the software for: 2+ years ### "Engaging with site visitors simply" November 23, 2022 5.0 Easy to install and get going. Pros Easy to install and enables site visitors to quickly communicate with site admins. Can add custom fields to the form so that the query can be routed straight to the relevant admin. Cons Offline messages can be anonymous without the user realising so although they try to contact us we can't reply and if they don't realise it's their mistake it looks bad on the website. Review Source Pemba Tshiring S. SEO Specialist Information Technology and Services Used the software for: 2+ years ### "Tawk.to Review" April 6, 2021 5.0 It has made interacting and responding to website visitors really easy. I can use the mobile app to instantly reply to messages from my website and the analytics data its provides are also really useful. Pros The software is really easy to use and implement on any sites. I have used this as my main instant messaging software on all the Wordpress websites and the mobile app makes really easy to provide quick response to the website visitors. Cons Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features for someone who just has started a new website. Review Source RM Ryan M. IT Manager Automotive Used the software for: 2+ years ### "Tawk to Who?" March 8, 2021 3.0 It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things like notifications. Pros It's an easy enough chat system to implement on websites and set up to look how you want without being invasive. It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end. Cons The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you. REsponding to someone hours after they tried to message isn't possible, and even if they leave you an email most of the time it's a missed conversation that you will never get contact to. This is great and also part of what chat systems online suffer from, but this one seems even worse. Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect. Review Source Gede Ananda A. Chief Executive Officer Apparel & Fashion Used the software for: 6-12 months ### "Tawk to your visitor with tawk.to" January 24, 2020 4.0 I like this app so far, it's free and helps me a lot to communicate with my website visitor. Pros The first one it's free and with a free plan, it just works perfectly with my small business. I can chat with multiple visitors at the same time which is very good. I use Wordpress based website and it's so easy to install and set up this app. I also can see from which country they are from. Cons The chat notification seems delayed for 2 to 4 minutes, sometimes it keeps kicking me from the chat and the dashboard is so confusing for newbie or non-techinal people. Review Source VR Verified Reviewer Travel Consultant Airlines/Aviation Used the software for: 2+ years ### "Webchat made easy" April 3, 2020 5.0 Pros This allows you to engage with clients with a couple of clicks, can use canned responses and click into a desktop pop up when a new chat comes in. Cons They should have more updates and some files cannot be sent on there. Review Source VR Verified Reviewer Application Engineer Computer Software Used the software for: 1-2 years ### "Interesting Messaging Solution" July 13, 2023 4.0 Sleek Pros I have had the privilege of implementing tawk.to within my capacity as a freelancer and I can say without any fear of favor that it is a smooth and easy to work with tool with good value for money because it's almost (free) to use. Cons Within the context of my usage, it meets all my client's expectations. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.