# Page 8 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of tawk.to ## Showing most helpful reviews Showing 176-200 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Nick M. BDM Information Technology and Services Used the software for: Less than 6 months ### "Review" March 28, 2023 4.0 Good live chat and analyst Pros Free trial and good rewievs . I liked it Cons No mobile application so I can't be online all the time Alternatives considered [Olark](https://www.capterra.com/p/125957/Olark/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing tawk.to Friend recomended it Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Mobile app Review Source JACK G. President Marketing and Advertising Used the software for: 1-2 years ### "Easy To Deploy Lots Of Features" August 10, 2019 5.0 Tawk accomplished the goal of adding chat support to my website without costing me any money to deploy it. Pros I like that there is a free version that allows chat support to your website like a pro. Cons I don't like the customer service but then again can you really complain about the free stuff? Review Source VR Verified Reviewer Head - Digital Marketing Used the software for: 6-12 months ### "fluid, functional and free" February 8, 2018 5.0 it provided me a single dashboard to control and reply to visitors on multiple websites that i own Pros free to use simple dashboard easy to install browser and desktop application available shortcodes available for quick reply solves the purpose Cons Android app sometimes miss the notification sound, due to which the new chat message is missed. Another issue is that for a new user the chat trigger maybe look a little difficult to configure Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "We use them for our live chat." February 19, 2019 5.0 We used them on our SaaS application and we get quite number of leads and emails through their chat widget. Overall positive experience. Pros They are free for unlimited agent. Their chat widgets are nice and interesting. Cons Backend UI can be enhanced a bit. It is bit cluttered on the backend. Review Source VR Verified Reviewer Founder (and Semi-Pro Dog Wrangler) Internet Used the software for: 1-2 years ### "Can't beat the price!" April 5, 2018 5.0 Pros Can't beat the price! Tawk.to's basic plan is free and works great. If you don't need a lot, this is the way to go. Cons Some of the features are limited since it's a free software. You get what you pay for though, so upgrade it if you need anything else. Review Source Pradipta C. Founder Director Computer Software Used the software for: 2+ years ### "Best chat tools" September 7, 2018 5.0 Pros We can integrate it with diffirent platform Cons Pre chat form not always working in free version Review Source Guillaume L. Chief Content Officer Computer Software Used the software for: 1-2 years ### "Nice Chat Product" February 20, 2020 4.0 I have a nice overall experience of using tawk.to We use to it to insert a chat box on selected pages of our website and it's working well. It gives us another way to provide assistance to our customers on key pages. Pros The free option is really complete. You can customize your chat boxes, upload your own images and brand, etc. The small "powered by Tawk.to" crest is not intrusive at all. Cons At the beginning it was the lack of features, but we can see that the developing team are working hard as updates come. So for now it's pretty much complete for a simple usage of a small business. I'm not sure if it's suited well for big entreprise. Review Source April S. Pharmacy Technician Program Director Education Management Used the software for: 2+ years ### "Great for Communication" February 7, 2019 5.0 Pros This software allows me to interact with my students from their LMS as if they are sending me a text message. It alerts me when visitors are on the site and allows me to comment in real time. The interface is easy to navigate and everything is explained on your screen for ease of use and the best part is you get the most important features FOR FREE! Cons Nothing. I think that this is a great software and I would highly recommend it. Review Source BB Brad B. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Good Chat feature for free" February 11, 2019 3.0 Overall, Tawk.to has served it's purpose for us despite some frustration set backs with kicking me out of the app in the middle of the chat. Pros It was a free software that allowed us to add chat communication to our website. Tawk.to was easy to add to our website as well. Being able to jump into the middle of coworkers chats to assist or just whisper to them is great as well. Another good feature is the tawk.to app. So if you're looking for a cheap way to add this type of functionality to your site, it's worth it. Cons It needs to refresh the dashboard constantly. It has also kicked me out of the app in the middle of chats with potential customers. Review Source VR Verified Reviewer Owner / Graphic Designer Graphic Design Used the software for: 2+ years ### "This is the best free live chat system out there." February 6, 2018 4.0 Pros We have been testing and using tawk.to since it was released. It is very easy to set up, configure and use. The android and iOS apps work really well too. We have seen increased sales since implementing this system. It's incredible that they offer it for free. Cons It would be nice if we had more control over the look of talk bars. It's also annoying when the system drops every so often. But both are minor niggles. Review Source Steve S. VP of National POS Strategy Financial Services Used the software for: 1-2 years ### "Easy to use and setup, helpful tool for online chats and sales" November 16, 2018 4.0 Overall, it is worth the money and valuable for my business. Pros It was easy to setup and use, and allows for my team to communicate via chat with prospective customers. Cons It doesn't always sync quickly, and some chats are missed as a result. Review Source Yuri P. Director Of Operations And Business Development Events Services Used the software for: I used a free trial ### "Tawk to for online chatting" July 28, 2019 4.0 We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient. Pros With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience. Cons Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing tawk.to Because better customer support and pricing led us to choose Tawk to Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Even Tidio's paid option does not give as free subscription tawk to offers. Review Source Philip R. Associate Pastor Used the software for: 6-12 months ### "Perfect solution for chat on your website" March 13, 2018 4.0 Pros The instant conversation that has been made available to our constituents has greatly affected our communication with them. We love the feature of being able to see what pages they are navigating to while chatting with us. We also like the offline message feature that is available when no employee is available to chat. Cons It lacks a simple backend user interface. When we have trained some of our employees to use it, there has been a learning curve. Some of the language that is used is very ambiguous. For example, when chatting, you select Online, Away, or Invisible. To be honest, I'm still not positive about the difference between away or invisible. It could use some simplicity on the backend interface. Review Source Edward M. Programador Used the software for: 6-12 months ### "The best I've used" May 10, 2018 5.0 Pros It has very good characteristics. I can see the message of the user while he is writing, to know in which country he is, with what device, where the user is browsing and I can associate several chats to the same account. Cons In principle, it took me a while to configure the application, add several accounts and track them. This could be a bit more intuitive Review Source Kevin J. Customer Service and Marketing Specialist Used the software for: 6-12 months ### "Bad" June 29, 2018 3.0 Free chat service. Pros A free chat service and allows you to run multiple chats at once and set up some triggers and has decent features. Cons The notifications never work unless you are logged in on a computer and paying attention. The mobile app would constantly log me out, and would never alert me to new chats, causing us to miss multiple chats at lose business. Review Source ME Mostafa E. web developer Marketing and Advertising Used the software for: 6-12 months ### "working like a charm at my web site clients" January 9, 2021 5.0 great experience for 3 websites till now , it helps me to interreact with visitors coming from Facebook ads & google ads Pros fast integration with word press short & fast learning curve it's just minutes & you get your live chat ready at your site you can customize widget color & triggers messages also my client use branding addons i like their mobile app to manage members & admin you can reply to messages & chats from the app you get notification in real time almost internal web site tracking for visitors & page views Cons i think I'm all satisfied with the free version & also my client too with branding addons i don't see any cons at this moment Review Source Carlos Aogusto M. Director General Used the software for: 1-2 years ### "Great to support our customers" May 8, 2018 5.0 It is great to provide support to our customers, it is one of the best chat tools today we can use it for free with many features. Pros Taw.to is an excellent tool to provide support to our customers through our website, it is very easy to install and configure and we can also integrate it into CMS like wordpress, joomla, magento and others. By downloading the App we can also answer chat from our mobile device. Cons I really do not have anything bad to say about this software, only that sometimes it shows small flaws I have to restart the browser so that it works correctly again. Review Source VR Verified Reviewer Business Owner Retail Used the software for: 1-2 years ### "My Favorite Chat App" November 16, 2019 5.0 Live chat is an important feature to have on a website. Tawk is easy to implement, easy to operate, and does exactly what it’s supposed to do. Pros It has a very easily accessible and easy to understand click path. You know exactly where a customer is on your website so you can really help them effectively. Cons I have no issues with Tawk, it is a great program. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price and functionality. Review Source Dmitry K. Founder Translation and Localization Used the software for: 2+ years ### "Great free chat tool for small business owners" July 19, 2019 4.0 It's a great free chat tool that does the job really well. It's definitely not the sleekest tool on the market, but it does the job. Pros Price is by far the most attractive part of Tawk.to in the age where competing products cost hundreds of dollars Tawk manages to offer something of comparative quality absolutely for free. Cons The design of available chat widgets is a bit outdated and doesn't quite compare with competition. Review Source Precious E. CEO Computer Software Used the software for: 6-12 months ### "Tawk.to - Best Live Customer Support Chat App" December 13, 2018 5.0 Pros Tawk.to is by far my favorite live customer support method. It is very easy to use, highly customizable, mostly free, 100% uptime, stable, easy to integrate, cross-platform support, etc. Tawk.to boasts of a robust feature pack, ranging from cross-platform apps to always be connected to chat server, to easy-to-make pre-chat forms, website visitor location, navigation, spent time, auto chat initiation, etc. Minimal payment is made to remove the logo watermark which hardly looks intruding at all, and contract support staff is also available for a token. Cons Usually, after building pre-chat forms, form fields sometimes do not display after being filled by a user the first time. Review Source Anil K. SEO Analyst Information Technology and Services Used the software for: 6-12 months ### "Its a best chatBot with loaded features." February 27, 2019 4.0 Its loaded with features. Pros Its functions are pretty nice. We get easy answers to our questions and thus we can also perform lead generation with the help of this software. I think it's the best chatbot that can be easily applied on our website. Cons I did not like the design of this software. It only lacks in the design, rest all is good. Review Source Juan C. Account Executive Accounting Used the software for: 1-2 years ### "Tawk - Best Customer Service Tool" February 24, 2019 5.0 Pros Tawk is a software that allows to connect with your potential clients and to assist them in real time so they can trust you Cons I really don't have any concern with Tawk Review Source ES Emily S. Office Assistant Religious Institutions Used the software for: 2+ years ### "Great Resource for Connecting with Visitors to your Website" June 13, 2021 5.0 Pros Tawk.to runs in the background ao that you are available to chat with visitors to your website while working on other tasks. It allows multipule users to engage in chat conversations, so that the task of fielding chats can be shared by several people. Cons During my years of using Tawk.to there are no cons to the software that I have discovered as it relates to our business's specific needs. Review Source TG Tracey G. Office manager Used the software for: 1-2 years ### "Great way to communicate with customer on your website." June 30, 2018 5.0 Pros I love this free program. It also has an app for your phone which allows you to stay connected even on the go. This program allows me to help.customers with any orders or product questions before they order. I've found a lot more ppl visit our website rather than call so this still allows me to stay connected with our customer base with the added convenience of not having to call. Cons No really cons I can think of. A suggestion would be a time schedule that you can coordinate with business hours instead of having to log on or off each time. Review Source VR Verified Reviewer CEO & Founder Marketing and Advertising Used the software for: Less than 6 months ### "INCREDIBLE! Thank you so much for making this free for everyone!" December 27, 2018 5.0 Pros If you are paying for live chat services on your website then you need to check out Tawk.to it's completely free and without limits. I was expecting it to be very basic but that is not the case at all, there is so much rich functionality and customisation in the platform it is brilliant. Since we have put this in place we have seen an instant increase in sales and repertoire with our customers, we just wish we had done it sooner. Cons We would love it if the agents name and image was displayed larger on the trigger messages for website visitors to see so that they can see that it is a real person talking to them rather than an automated website pop up. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.