# Page 9 | tawk.to Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is tawk.to the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167792/tawk-to/reviews --- tawk.to 4.6 (343) [View alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of tawk.to ## Showing most helpful reviews Showing 201-225 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer myself Marketing and Advertising Used the software for: 6-12 months ### "Good free tool for chat" April 6, 2021 4.0 Overall, it is a decent chat tool for my website and I will continue using it. Pros I like that the tool is free to use for chat on my website. I can see my customers' activity on my site in real time. Cons The tool isn't as robust of a chat tool as some of the other tools on the market. It lacks some integrations that I would like. Review Source EC Erik C. Diseñador Web Used the software for: 2+ years ### "versatile, efficient and modern. The best chat application" June 22, 2018 5.0 Pros With a single account, I can monitor all the chats that are in different domains. It allows me to assign roles to members, know which countries users write to me and customize their design. It is wonderful! Cons At first, it is not easy to understand the operation of the chat and the options in the left sidebar. The application is really excellent, but it can be a bit more intuitive Review Source DR Diana R. CEO Retail Used the software for: Less than 6 months ### "More than impressed with this software A+++" November 20, 2020 5.0 Very happy customer, already recommending it a lot. I'm not a programmer and I don't like to read long tutorials to manage my websites, this one was easy to set up, and the more amazing the connectivity, instant Pros I can't believe how easy was to set it up in my website, how easy and simple is the app, and how well works! The connection is instantaneous. I love it! I rarely write reviews but I had to find a way to shout to the world, that if you need a chat service for your site, this is it!. I'm using the free version but would gladly pay later if I need some of the other features they offer. Congratulations for a great user friendly software, wish everything in the world will work like this. Cons The image for the chat can't be customize, there is only 2 options, at least in the free version I'm using. Alternatives considered [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing tawk.to The to the point information in the page, and user friendly set up. Review Source MG Mina G. Founder Online Media Used the software for: 6-12 months ### "You can't beat free" July 16, 2019 5.0 I can't complain especially that the app is free and it does what it promises to do. Pros It's free. It's functional and it's elegant! You can manage more than one chat interface from one account and you can customize the look and feel of each instance of the chat bot. It loads quickly and the visitor interface is amazing and responsive. I also love the mobile version which helps me stay online even when I'm not in the office. Cons It loads fast but not fast enough. Sometimes it slows my website loading time a tad. Not a big deal but can be improved. Also having some AI would be awesome, like a robot to answer a certain question and if it fails to help the visitor, the visitor would speak to a human. Review Source AM Alina M. PPC Specialist Marketing and Advertising Used the software for: 1-2 years ### "Free chat solution, perfect for small and medium sized companies" December 31, 2019 5.0 For a small company, the free plan is just enough to offer customers great live customer support. Pros It is completely free to use (no hidden cost). Clients can create tickets through Tawk.to which is very handy. They have apps for mobile and PC, which makes answering efficient and easy. Overall, they are pretty reliable. Cons Spam-wise they are not doing a very good job. I had customers sending pictures of themselves and other random things. I don't know if there is much to do about that. When left unattended it becomes idle pretty quickly. Review Source VR Verified Reviewer Chief Operations Officer E-Learning Used the software for: 1-2 years ### "Great Alternative to Intercom, but Lacking in Some Areas" September 8, 2019 4.0 Pros It allows for some degree of design customization (color, shape, size of chat window, etc) in terms of how it plugs into the website, it has nice integrations where it can show you usernames, and it lets you see what people are typing before they send it to you. Cons You cannot customize the placement of the chatbot on a given webpage beyond the 4 corners of a given page, the mobile app for managing incoming chats is rather clunky and is not great at indicating if someone already took care of something. Review Source SL Su L. Marketing Information Technology and Services Used the software for: 2+ years ### "Decent online chat application" July 8, 2022 4.0 Pros Great analytics tool that will give you an idea how many people visits the chat. Good for Live chat with website visitors. Cons No automation function but if you are just looking for simple live chat feature, i recommend tawk.to Review Source Angelica N. Software Developer Used the software for: 1-2 years ### "Excellent live chat for your web!" June 28, 2018 5.0 Pros For me one of the best live chat, it is easy to install and the configuration is super simple, it also has user control and its back end is quite complete, it describes the user's data very well. Cons It is a good tool if you want interactivity with the users of your website, but the free version does not have advanced functions so you will have to pay some of your plans, the costs are considerable, although the quality of the service is worth it. Review Source Santiago B. Consultor Independiente en eCommerce y Marketing Digital Internet Used the software for: 6-12 months ### "Is excelent. Free totally, and you can manage lots of websites chat in the same windows." July 19, 2018 5.0 Save money, basically. Pros Easy to install on any website. Manage multiple websites / chat in the same panel. Free multiple operators for any chat. Cons The problem for me is that you can't send and active chat to another operator. There is no way to transfer a chat. Review Source VR Verified Reviewer Owner Financial Services Used the software for: Less than 6 months ### "Probably the BEST FREE webchat software" November 3, 2018 4.0 Overall, Tawk.to is a very solid webchat software. We have not experienced much difficulty conversing with our customers. I hope they stay FREE. Pros Aside from the name, being so catchy and all. tawk.to gave our website a very personalized feel because we now can chat with our customers. They even have a mobile app so you can be ONLINE even when outside. Perfect for business woman like myself who are always on the go. Cons Maybe the least liked about the software is that sometimes we noticed there are TEXT displayed on our website that comes from the program itself. There are no errors, but on desktop, it appears quite a few times. Review Source Alexandra Gabriela P. Community Manager Used the software for: 1-2 years ### "The best administrator for free chat!" June 14, 2018 5.0 I can control many chat on a single board and I can see which ones are connected and on which page they navigate. Pros I love your dashboard has many tools to have the follow-up of the chat and the answers of the clients, it has very good options for the configuration and personalization of the chat. Cons the mobile application does not have the same options as the web, I think premium plans cost a bit, but it's worth it for the service and the features they offer. Review Source Matt H. Founder Public Policy Used the software for: 6-12 months ### "Awesome Free and Easy To Use Chat PlugIn" June 6, 2018 5.0 Free Chat = nice enhancement to our website Pros Allowed us to quickly deploy a lightweight, free chat application to answer questions about applications to environmental awards. We are not IT experts by any means but we were able to get this configured into Wordpress in under 5 minutes. The "chat agent" notifications worked well. We also found the mobile apps and embedded data analytics/reporting useful. Cons Our use case was very straightforward - so we did not run into too many limitations. Perhaps we would have more negative feedback IF we were trying to handle scenarios like tons of concurrent users trying to chat with us, etc. Review Source RW Rendy W. Owner Apparel & Fashion Used the software for: 2+ years ### "Freemium App That really worthed" February 19, 2020 5.0 Pros Free live chat and no maximum agent and unlimited chats Cons ticketing system for offline message is not quite good Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Juan Salvador P. Director Marketing and Advertising Used the software for: Less than 6 months ### "It is an excellent tool for customer service." March 17, 2020 5.0 It has allowed me to have a conversation flow with users and clients directly through the store's website, in addition to other sites where I share the chat link Pros First, it is free. Second, it is very easy to use and has the possibility to use it with different agents, tempting as administrators as well as users. Third, you can create quick responses and shortcuts to standardize responses to customers. Fourth, you can have detailed reports of the activity. Cons I could only point out a weakness so far in my personal experience, which is integration with massive use platforms like WhatsApp, it would be ideal. Review Source WP Wendell P. Gerente Comercial Marketing and Advertising Used the software for: 2+ years ### "Atendimento com excelência. " May 24, 2021 5.0 Uso para atendimento on line as pessoas que navegam por meu site. Pros Gosto da praticidade de ter meus clientes atendidos com rapidez e praticidade. Bons relatórios e facilidade de atendimento. Cons Até agora nada me desagrada. Tenho as tudo o que me interessa nesta ferramenta. Uso constantemente e nada me desagrada. Review Source HA Husain A. CV Services - Head Writing and Editing Used the software for: 2+ years ### "Most amazing chat tool for website owners" December 16, 2018 5.0 Pros It is free, easy to setup, customize and connect with customers. Convert sales Cons I know it is free but certain customization are chargeable. Could you at least make the design part free so we can change the look and feel without paying extra. Remove branding as well for a permanent one time fee Review Source LL Leslie L. Owner / Creative Director Design Used the software for: 6-12 months ### "Simple to set up, Efficient to use" November 5, 2019 5.0 We were able to install online chat to 4 sites in one day and easily set up and train teams to manage chats. This is no bot, so customers will be happy to be able to speak to a real person. If no employees are available, like 3rd shift hours, it's easy to set tawk.to to send an email so that employees can check for questions as soon as they get in to work in the mornings. Pros Tawk.to is the simplest online chat application I've ever installed to a website. It's admin is also very intuitive, even if you are managing multiple businesses with multiple sites. Cons I can't think of any cons, it's really a great tool. I wouldn't even be typing anything here except the review site requires cons. Review Source Mary N. editor, photographer, social media manager @ icc Broadcast Media Used the software for: 2+ years ### "Fast and easy to use" March 18, 2019 5.0 Pros It is an easy software to use it just pops up and initiates the chat. I also like the live chat tracking you can see someone writing as you wait their response. Cons It lacks the call service which I think it's a big deal when tracking some lost parcel. Review Source IR Ian R. Manager Marketing and Advertising Used the software for: 2+ years ### "Best Online Chat Software Out There" July 19, 2019 5.0 Overall a fantastic experience. I recommend them to everyone who needs a chat service Pros Easy to use on the front end, great phone app works seamlessly, easy to install on my website Cons The back end can be a little complicated for the average user. The UI is a bit crowded Reason for choosing tawk.to Simpler and cleaner. Ease of use Review Source AC Ashlyn C. Project Manager Translation and Localization Used the software for: 1-2 years ### "A free live chat application which I would still use even if it's not free anymore " March 22, 2018 4.0 \- Closer relationship with Clients - Being able to provide better CS service to our Clients Pros \- Easy to use - Basically all basic functions you need for a live chat are included - can add it to our company website making Clients be able to contact our CS team anytime they have questions when browsing our website - efficient and helpful TAWK CS team - Offline function which enables Client to send offline message to our CS team - Free Cons Some of the functions are not too user-friendly in which you might need to do a few clicks and contact the TAWK CS team to find our how to use it, e.g. it was not too obvious on where to see all online agents Review Source VR Verified Reviewer Director Of Operations Sports Used the software for: 6-12 months ### "Power in simplicity" January 14, 2019 5.0 Pros This free app is packed with features. Used and tried live-agent, convertfox, customerly, help crunch but tawk was the way to go. Cons Wish we had more options for customizing and make the widget look slicker Review Source GM Greg M. VP Financial Services Used the software for: 2+ years ### "Good messaging app " January 8, 2020 5.0 Overall its pretty good and we will continue to use it Pros I think it seems to work well. Good for setting auto-replies if we don't make the chat in time. All around we like it. Cons I don't like that it doesn't keep you logged in and that the email reminder for missed chats comes in quite late. Review Source Julie N. Communications Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great Messaging Platform for Wordpress Sites" February 7, 2019 4.0 Tawk.to has allowed us the ability to have a chat box on our website so we have an open line of communication with our customers. Pros I like that you can integrate it with a Wordpress website so you can easily touch base with current or potential clients from anywhere on your website. Cons What I like least is that sometimes I do not get notifications that someone has messaged me and miss out on an opportunity to talk to them! Review Source PO Pedro O. Researcher E-Learning Used the software for: 2+ years ### "Great live chat for your website, and free!" January 24, 2019 5.0 Pros I loved that you could easily set it up and running. Customers seem to love to click and chat, that gives you an extra layer of customer satisfaction as they feel valued. Cons Obviously, on the free version you can't customize everything as you wish for. But if you pay you can. Review Source Vincent P. Director Education Management Used the software for: 2+ years ### "A good free chat app" February 22, 2019 4.0 Overall, it's been a good/useful app to offer live chat channel. Pros Free is always good for small businesses. This is a great app if you want to setup support chat on your website. Features are relatively basic but gets the job done well. Cons Would like to see more 3rd party app integrations. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)