# tawk.to Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about tawk.to Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/167792/tawk-to/?utmsource=slatehq.com --- # tawk.to Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) tawk.to ## What is tawk.to? Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. ## What is tawk.to used for? [Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 345 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Comprehensive visitor analytics tools Extensive free feature set Frequent technical glitches Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for tawk.to?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tawk.to&name=tawk.to) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### tawk.to 4.6 (345) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (345) Ease Of Use 4.7 (30) Value For Money 4.6 (268) Value For Money 4.4 (29) Customer Service 4.3 (238) Customer Service 4.7 (30) ## tawk.to alternatives [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,463)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,416)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167792/tawk-to/alternatives/) ## FAQs about tawk.to Overview ### What problems does tawk.to solve? tawk.to helps teams solve missed sales opportunities, slow website support, and poor visibility into visitor behavior by combining live chat with real-time page, location, and visit tracking. Customer support, sales, ecommerce, and startup teams use it to answer pre-sales questions faster, personalize conversations, capture offline leads, and simplify website chat deployment. Answer based on 216 reviews Overview ### Which roles and teams benefit most from tawk.to? tawk.to is most used by business owners, founders, and executives who need affordable customer communication and visibility into website inquiries. Marketing teams use it to engage visitors and convert leads, while developers, web teams, and IT managers deploy chat widgets, manage integrations, and support real-time service workflows. Answer based on 345 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is tawk.to built for? tawk.to is for businesses communicating with customers online, primarily small businesses at 90%, with Information Technology and Services leading at 14%. It also serves Marketing and Advertising at 11% and Computer Software at 10%, while midsize and enterprise companies each account for 5%. Its main use case is live chat. Answer based on 345 reviews Features and Usability ### What are the key features of tawk.to? tawk.to includes core live chat and CRM features, with the most-discussed strengths centered on real-time chat, website visitor tracking, and mobile access. Common features include canned responses and autoresponders for faster replies, offline forms and support ticket management for missed inquiries, plus third-party integrations and reporting dashboards. Answer based on 256 reviews Integrations ### Which third-party tools and platforms does tawk.to integrate with? tawk.to integrates with WordPress most often in reviewer feedback, and also connects to Squarespace and Freshdesk. Its catalog also lists Shopify, Adobe Commerce, BigCommerce, Drupal, and Joomla. In total, tawk.to integrates with 14 third-party tools and website platforms, with a clear focus on CMS and ecommerce systems. Answer based on 94 reviews Getting Started and Support ### Is tawk.to easy to set up and use? tawk.to is easy to set up and learn for many small teams, startups, and WordPress users. It offers a simple installation process and an approachable dashboard, but some settings feel buried, the interface can seem dated, and mobile or multi-user workflows may take more effort to manage comfortably. Answer based on 72 reviews Getting Started and Support ### What training and onboarding options does tawk.to offer? tawk.to provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning product features and setup steps. Answer based on 9 reviews Getting Started and Support ### What customer support options does tawk.to offer, and how do users rate the experience? tawk.to offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support interactions and setup as easy, helpful, and responsive for real-time needs, but some report slower customer service, limited assistance on certain issues, and occasional frustration when technical problems are not resolved quickly. Answer based on 83 reviews Features and Usability ### How well does tawk.to work for live chat support? tawk.to works well for live chat support, especially for small businesses that need quick website conversations. It offers real-time messaging, canned replies, visitor tracking, and mobile access, but larger teams may find search, routing, automation, integrations, and high-volume chat management harder to handle as support needs grow. Answer based on 256 reviews ## Who uses tawk.to? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 107 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 107 reviews IT & Software Development 25% IT & Software Development 25% Customer Services & Support 18% Creative & Design 11% Sales & Business Development 9% Others 36% Top industries Based on 107 reviews Information Technology and Services 34% Computer Software 26% Marketing and Advertising 18% Leisure, Travel & Tourism 11% Other 11% ## Pros and Cons Comprehensive visitor analytics tools 96% positive reviews out of 57 Most reviewers describe website visitor tracking as detailed, offering real-time insights and enhancing customer engagement. Frequent technical glitches 70% negative reviews out of 33 Most reviewers find bugs and issues cause crashes, connection problems, and occasional disruptions in daily use. Extensive free feature set 100% positive reviews out of 34 Most reviewers indicate features include a wide range of useful tools, all available without cost. Effortless installation process 96% positive reviews out of 25 Most reviewers report installation is quick, straightforward, and requires minimal technical expertise across platforms. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.7 (73) 75.34% of 73 reviewers that rated this feature as important or highly important It gives you immediate, live communication with website visitors, helping resolve questions and convert leads efficiently. Users think the chat is easy to use, boosts customer satisfaction, and enables fast responses, though some mention occasional lag or disconnection issues. Mobile Access 4.5 (66) 71.21% of 66 reviewers that rated this feature as important or highly important Tawk.to offers mobile access so you can manage chats and receive notifications anywhere. Reviewers indicate this is valuable for staying responsive on the go, though some mention the app can lag, log out frequently, or miss notifications compared to the web version. Transcripts/Chat History 4.6 (54) 64.81% of 54 reviewers that rated this feature as important or highly important With this capability, you can easily access and review past conversations, aiding in tracking customer needs, auditing, and improving communication. Reviewers appreciate how transcripts sync with CRMs, can be emailed, and are invaluable for reference, dispute resolution, and service analysis. Reporting/Analytics 4.5 (37) 62.16% of 37 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data File Sharing 4.1 (34) 47.06% of 34 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Proactive Chat 4.5 (32) 46.88% of 32 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option tawk.to 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Tawk.to offers mobile access so you can manage chats and receive notifications anywhere. Reviewers indicate this is valuable for staying responsive on the go, though some mention the app can lag, log out frequently, or miss notifications compared to the web version. Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time It gives you immediate, live communication with website visitors, helping resolve questions and convert leads efficiently. Users think the chat is easy to use, boosts customer satisfaction, and enables fast responses, though some mention occasional lag or disconnection issues. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes With this capability, you can easily access and review past conversations, aiding in tracking customer needs, auditing, and improving communication. Reviewers appreciate how transcripts sync with CRMs, can be emailed, and are invaluable for reference, dispute resolution, and service analysis. Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.4 (345) 4.4 Based on 345 reviews ## Pricing Value for money 4.6 (268) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/167792/tawk-to/pricing/) Basic $0.00 It includes: - 45+ Languages - Agent Alerts - Agent Messaging - Departments - Desktop Notifications - File Transfer - Geo IP Tracking - Group Messaging - High Load Dashboard - Javascript API - Message Filtering - Scheduler - Screen Sharing - Track Engagement - Track Sentiment - Unlimited Agents - Unlimited History Value for money 4.6 (268) 4.6 Based on 268 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ Cloudflare](https://www.capterra.com/p/155191/Cloudflare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (238) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (238) 4.3 Based on 238 reviews ## User reviews Overall rating 4.6 Based on 345 reviews Filter by rating 5(223) 4(102) 3(13) 2(3) 1(4) Mentioned topic Sorted by most recent Andrea L. Innovation Manager Translation and Localization ### "Outstanding Value for a Free Live Chat Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Overall, our experience with tawk.to has been very positive. It has become an important communication channel for engaging with website visitors and providing timely customer support. The platform is easy to use, reliable, and offers an impressive range of features, particularly considering that we use the free version. The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. Overall, tawk.to has exceeded our expectations and offers outstanding value for organizations looking for a dependable customer support solution. Pros What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality. The interface is intuitive and easy to learn, allowing our team to respond quickly to customer inquiries and collaborate efficiently. Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience. The platform is reliable, regularly updated, and offers integrations with other business tools. For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. Cons While tawk.to offers an excellent feature set, there are a few areas that could be improved. Some of the more advanced customization options and settings can take time to discover, so there is a slight learning curve when configuring the platform for the first time. We have also occasionally experienced minor technical issues with the chat widget after making changes to our website or integrations, which required some troubleshooting. In addition, while the chatbot is useful for handling basic inquiries, creating more complex conversational flows could be more intuitive. Overall, these have been relatively minor issues, and they do not outweigh the excellent functionality and value that tawk.to provides—especially considering the free version. Switched from [Chatlio](https://www.capterra.com/p/177179/Chatlio/) We were looking for a more affordable tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tsvetelina B. Customer Success Manager Banking ### "Gratuito pero limitado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 18, 2026 Lo uso como solución de chat en vivo en una etapa anterior. Para empezar o para equipos pequeños con presupuesto limitado funciona bien, pero cuando las necesidades crecen —automatización, integraciones, reporting— se queda corto rápido. El precio es su mayor argumento, pero terminas pagando en limitaciones operativas. Pros Gratuito sin límite de agentes, lo cual es difícil de encontrar Fácil de instalar y configurar Widget de chat customizable Historial de conversaciones accesible App móvil para atender desde cualquier sitio Puedes ver lo que el cliente está escribiendo antes de que envíe el mensaje, lo que permite preparar la respuesta con antelación y reducir el tiempo de resolución. Cons Las integraciones con otras herramientas son muy limitadas La app móvil falla con frecuencia Las opciones de automatización y bots son bastante básicas El soporte de tawk.to es lento considerando que es su propio producto No escala bien cuando el volumen de chats crece Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reasons for choosing tawk.to Es gratuito y cubría las necesidades básicas en ese momento. Para un equipo que está empezando, el coste cero con agentes ilimitados es un argumento difícil de ignorar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Harry S. Head of CSM Accounting ### "Good enough " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 29, 2025 Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. Pros Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old Cons Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK Harish K. Lead Web Developer Information Technology and Services ### "Efficient live chat and messaging for development teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 9, 2025 Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. Pros Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. Cons Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OS Oscar S. Operations Manager Consumer Goods ### "Easy peasy chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 5, 2025 Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. Pros It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. Cons The notifications could be better. There's really no way to configure notifications other than "on" or "off". Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IT Indrashish T. EBO Support Associate Luxury Goods & Jewelry ### "A Must-Have Live Chat Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 16, 2025 Easy to use, quick to set up, and completely free. Great for staying connected with visitors and improving response time on any device. Pros I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away. Cons The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Customer Success and Specialist Computer Software ### "Boa plataforma para iniciar um suporte ao cliente por live chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 24, 2025 Pros O facto de ser gratuito e poder implementar para suporte ao cliente e conseguir rapidamente ajudar os nossos clientes através de live chat. Cons Limitação na forma como se consegue pesquisar por conversas tidas no chat, não organiza a informação do mesmo contacto numa única timeline. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Steve W. Director Information Technology and Services ### "Good live chat service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 5, 2025 Pretty good. It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. Pros The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use. Cons IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angus A. Director Broadcast Media ### "A very solid chat support plugin for wordpress " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 25, 2025 A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. Pros A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. Cons There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing ### "Zero-cost live chat, incredible value for order tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 22, 2025 It decreased our call volume and helped us resolve B2B order challenges more easily. Our customers now have a hotline to us during business hours, and it makes us look good on our response times. For a free tool, it’s been remarkably powerful. Pros Tawk. to was an easy plug-in to our site. We primarily use it for inbound order questions and post-shipping support. The real-time chat, makes our customers feel like their’s someone on the other end, even though our ops team is small. Cons Advanced in-box integrations like CRM or ERP sync are missing. We had to create a manual system for tracking certain chats for internal follow-up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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