Who Uses This Software?

Starred serves a wide market as any business can benefit from feedback! Our tool is suited for any brand looking to increase their customer experience and who want to integrate feedback with their CRM


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $329.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Starred
  • www.starred.com/
  • Founded 2012
  • Netherlands

About Starred

Starred is the feedback software solution loved by both clients and respondents. Through actionable insights we inspire companies to improve their Customer Experience and bring their voice to life. Were already working for industry leaders like eBay, Deliveroo, Catawiki, Spotify, G-Star and Nestl and the number is growing ever faster. We are data-driven, automated, and can be integrated with any CRM system. More importantly, our team is always there to help. Starred's got your (feed)back.


Starred Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Starred Reviews Recently Reviewed!

Innovative tool with high response rates. Easy to use, and easy to fill in!

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback

The tool really helps us to understand customer experiences in more detail

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It really gives me some customer insight and solid data to increase customer satisfaction. For our customer it is very easy to use so no extra hassle but feedback in 1 minute

Cons: We could use some more customer functionality as we wanted to tailor made our dashboard for our requirements

77be73b49fd30fd80a61b7af49e89a4d

Starred really helped us obtain a high response rate which gave us a lot of insights

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: High response rate in comparison to other surveys, because you can ask the first question in the email already. It's handy that the e-mail and the survey are both included in the software. The 1-page survey makes it very clear for respondents what's expected of them and they are more likely to fill it in if it's all in one page.

Cons: Some components can be a little bit more user-friendly, like analyzing scores per campaign (filtering out older scores).

Great! Both respondent and user friendly

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The segmented and actionable data, the high response rates, being able to close the feedback loop and act on negative responses immediately. In addition, they have a very knowledgeable Customer support team

Fae5760355de755c73f8715685201598

Starred makes gathering customer feedback an easy experience

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.

Cons: Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.

Overall: Greater insight in the user experience of our service

Caf60121003a294d7a454ef41639c15b

Absolutely the best feedback software there is

Nov 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers

Overall: NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite

Really great - fab tool and Starred are great people to work with

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner

Overall: A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries

Really easy to use, great user interface, makes it very easy for respondents

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Style of forms, ease of use for respondents, responsiveness of support team, variety of feedback that you can collect, reporting is in early stages but still really nice to use

Cons: Still fairly new and growing company so probably some bits of functionality that still need to be developed but I am sure they will get there - seems very dynamic