--- title: "Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Deputy the right Time Tracking solution for you? Explore 773 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167811/Deputy/reviews/" page_type: "reviews" language: "en" --- Deputy 4.6 (773) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use.“ April 20, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is a clause in the terms and conditions that you cannot do a class action and their compensation for errors is $100“ May 27, 2026 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts.“ April 8, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It’s a helpful tool for both staff and managers, even though there are small areas that could be improved.“ April 8, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is ZERO customer service and ZERO recourse to get any of the money back overpaid to staff.“ May 27, 2026 ## Showing most helpful reviews Showing 1-25 of 773 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Portia A. Nurse Hospital & Health Care Used the software for: 1-2 years ### "Easy and helpful scheduling tool for everyday use" April 8, 2026 5.0 My experience with Deputy has been positive. It has made managing shifts and staying updated much easier. It’s a helpful tool for both staff and managers, even though there are small areas that could be improved. Pros Deputy makes scheduling very easy and organised. It’s simple to use, and I like how I can see my shifts clearly and get updates quickly. It also helps with communication between staff and management, which makes work smoother. Cons Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts. Also, some features are not very clear at first and take time to understand. Review Source YM Yasmin M. Administrative Assistant Retail Used the software for: 1-2 years ### "Reliable and User-Friendly Scheduling Software" April 6, 2026 5.0 Overall, my experience with Deputy has been very positive. The platform provides a comprehensive and efficient solution for managing schedules, tracking employee hours, and maintaining clear communication within a team. Its user-friendly design reduces the learning curve and allows both managers and employees to navigate the system with ease. Despite some minor technical limitations, Deputy consistently delivers on its core functionalities and contributes to a more organized and productive workflow. It is a dependable tool that supports effective workforce management in a professional setting. Pros Deputy is really easy to use and saves a lot of time. I especially like the mobile app and how simple it is to manage schedules and shifts. I liked how user-friendly and intuitive Deputy is. It makes scheduling shifts, tracking hours, and managing team availability really simple. The ability for employees to swap shifts and communicate within the app also improves team coordination Cons At times, certain features aren’t very intuitive, especially for new users. It can take some time to fully understand all the tools and settings. I wish there was a different view for monthly schedules as well. Review Source VR Verified Reviewer GM Retail Used the software for: 2+ years ### "I itially ok but we outgrew it" August 8, 2025 3.0 Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers. Pros Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point Cons Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load. Review Source MD Max D. Night Audit Hospitality Used the software for: 6-12 months ### "Good value and secure, but payrooll accuracy needs improvement" April 23, 2026 5.0 Overall, Deputy is a useful workforce management tool that improves scheduling efficiency and team organization. It provides good value for money and security when everything runs smoothly and offers a secure environment for managing employee information. However, improving accuracy in time tracking and making payroll calculations clearer would significantly enhance trust and reliability in the sytem. Pros Deputy is very user-friendly and makes scheduling and time tracking straightforward. The mobile app is convenient for clocking in and out, and schedules are clearly displayed, which helps reduce confusion. I also appreciate how it centralizes shift management , making communication between staff and management more efficient. From a value-for-money perpective, it offers solid features for managing teams and reducing manual scheduling work. Cons The main downside is occasional inaccuracies in time tracking and total hour calcutions. The pay and payment process could be more transparent, especially when reviewing total hours before payroll is finalized. Additionally, customer support response times could be improved, and some features feel restricted depending on user access levels. Review Source AF Angelica F. Tutor Education Management Used the software for: 6-12 months ### "Convenient and Reliable Scheduling Tool" September 25, 2025 5.0 Overall, my experience with Deputy has been positive. It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike. Pros I really liked how easy it was to clock in and out, request time off, and check my schedule. The app is simple to navigate and keeps everything in one place, which made it very convenient for staying on top of shifts. I also appreciated the notifications, since they helped me avoid missing any changes or updates. Cons Sometimes the app lagged or took a while to load, which was frustrating when I was in a rush. Also, there were times when schedule updates didn't show up right away, so I had to double-check with my manager. Review Source CR Charly R. OPS Manager Hospitality Used the software for: 1-2 years ### "Deputy , a must to use" March 4, 2026 5.0 I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals Pros Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best Cons The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Reason for choosing Deputy iv used deputy before the rep came to see me Review Source Tomoya K. Sales Representative Apparel & Fashion Used the software for: 2+ years ### "Deputy is a convenient and useful." December 27, 2025 5.0 I love the deputy platform. As an employee it is very convenient to know your schedule and clocking in and out of work. Pros I like how easy it is to use and understand the deputy platform. I used deputy with previous companies which i have worked for. Cons It takes a little while to learn the capabilities of the deputy platform. Features such as requesting a day off from your company will take navigating for a few days. Review Source MP Mel P. Customer Service Entertainment Used the software for: 1-2 years ### "Easy and Simple" February 19, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source RJ Richard J. General Manager Education Management Used the software for: 2+ years ### "Reliable Scheduling Software" August 21, 2025 4.0 I've used Deputy in multiple organisations in restaurants, events and education settings over many years and it has always been pretty reliable, though I don't think it developed as quickly as other similar software packages and started to lag behind a bit. However, for the time I used it, it did what I needed it to. Pros Scheduling was the best aspect along with the cost reporting analysis. Timesheets and hours checking was OK. Cons Task setting wasn't that sophisticated but seemed to start to upgrade by the time I moved to other software, as did other features, but I'd already committed to change. Restrictive comms options. Review Source MG Maxx G. Inventory Manager Retail Used the software for: 1-2 years ### "Simple Software that gets the job done" November 26, 2025 4.0 I personally never had any issues using deputy my company just decided to switch softwares to match what others building in the company were using. Pros Easy to use software for clocking in and out for employees. Simple for admin users to make adjustments needed. Cons When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag. Review Source PS Pawel S. Head of Retail Retail Used the software for: Less than 6 months ### "Solid choice for scheduling staff" December 15, 2024 4.0 Overall the software worked fine and the team got used to it quite quickly Pros The UI seems to be quite good and the core functions are working fine. Cons I think some functionality could be improved Switched from [Rotageek](https://www.capterra.com/p/162513/RotaGeek/) Price was the key factor but also similar features Review Source KG Kiri G. Director Retail Used the software for: 1-2 years ### "A robust system with lots of features" October 22, 2024 5.0 I use Deputy for rostering staff, processing time sheets and payroll and messaging the team. Pros Deputy is a robust rostering and payroll system with sections for tracking employee training and keeping documents safe. Cons It's expensive, as you pay per active user and there is a base charge as well. It adds up quickly! Alternatives considered [RosterElf](https://www.capterra.com/p/171356/RosterElf/) Reason for choosing Deputy The interface is more user friendly, and feels more intuitive. Review Source UC Utsav C. Head Chef Hospitality Used the software for: 2+ years ### "Love it. Great Product. Highly Recommended. " May 19, 2023 5.0 Pros I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me. Cons Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus. Switched from [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Employment hero was too messed up, not clean interface, no copy paste options for schedules. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Staff adore Deputy's reduced office time!" March 14, 2023 4.0 Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work. Pros Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information. Cons Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) I like that the iPad can be used in a variety of ways by different employees, is inexpensive, and requires less upkeep than a traditional "timeclock" gadget. The alert system for instant messages needs some work. Review Source HD Hannah D. Buyer Retail Used the software for: 1-2 years ### "Amazing rota software, favourite to date" April 11, 2025 5.0 Very positive, the. best rota software I have used to date. I wish they would add some more features. Pros Easy rota'ing and can see across multiple business areas seamlessly Cons No time clock software, would be good to have employees clock in and out Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Deputy Better payroll integration and chat function Review Source WO Wendy O. HR officer Banking Used the software for: Less than 6 months ### "Deputy Review " December 7, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source MN Miranda N. Patient Service Advocate Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended, deputy is awesome for shift scheduling" February 1, 2025 5.0 I love that there is an app, very user friendly ! Pros I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease. Cons I have no complaints, I wish every company used Deputy. Review Source AC Andy C. Minister of Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Great product for scheduling your team!" January 30, 2025 5.0 Pros It is easy for us to setup schedules but also equally easy for our workers to set their unavailability for our scheduling. Cons There really isn't anything that I dislike about it. It is very easy to use. Review Source AE Amrith E. Presenter Education Management Used the software for: 1-2 years ### "Flexible and easy shift coverage at its best" February 11, 2025 5.0 Smooth, easy to navigate, and a good broad view to help with scheduling Pros Great for managing work schedule and appointments Cons No cons to be honest, did everything it needed to really well Review Source CS Carlos S. Director Warehousing Used the software for: 1-2 years ### "Good Tool for Shift Management " November 10, 2024 4.0 Pros Time management for shift, news feed for internal communications and ease of shift set ups. Easy to use phone app for leaders and team members. Cons Integration with other tools , need to manually cancel shift to not accrue points Review Source DR Desi R. Financial Broker Financial Services Used the software for: 1-2 years ### "Deputy Review" October 10, 2024 5.0 Pros you can chat, schedule, and company blast if you need to Cons when some people dont respond and or the app may just simply need to be updated for bugs Review Source LQ Lourdes Q. Wellness Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product" September 3, 2024 5.0 Great experience, I'd definitely recommend it. Pros It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features. Cons We have no complains about this product. Review Source GT Grace T. Copyed Publishing Used the software for: I used a free trial ### "Rostering by AI" February 18, 2022 4.0 Definitely would recommend this for companies that have shift work. The fee is not that expensive especially if it replaces an admin or HR person toiling over complicated rosters for days on end. Pros I felt it was important that our company, or at least my department, moved into the 21st century. We had highly paid managers AND an admin person wasting an entire day or more doing a roster for 10-person teams each month. I tinkered around with it, putting in preferred shifts for each staffer, which busy days in the week we needed more staff, their off day preferences, the minimum amount of time between shifts, how many days a month some of the contract staff worked, etc, then let Deputy do its AI thing and automatically come up with a proposed roster. You can run it a few times to come up with different schedules, if the first time doesn't look ideal. Then it can be exported IIRC (or copied and pasted) including to excel (because "that's how we do things here" — people were just more used to viewing their roster on a spreadsheet, sigh). The best part is, once you set most of the parameters, subsequent rostering is a breeze. Users can log in to put in their own leave dates ahead of time. IIRC they can also request among each other to change shifts. During the trial, tech support was super responsive and even helped customise the backend of my account to allow a certain permutation we needed. Overall I really liked Deputy. Very regretfully, it was not adopted by my company. It didn't make it past my supervisor level as he felt that there would be management resistance to paying monthly for this service. Cons Nothing really. It took time to figure out what parameters had to be input because my test team's roster had 5 different shift types over 7 days a week, and different people had different preferences for their rosters. It wasn't impossible to set Deputy up for this, but it was not straightforward (nothing to do with Deputy). It also seemed at first like Deputy was more set up for people to go in and grab the shifts they wanted. But I could ignore that and run the scheduler to get rosters done quite quickly after a while. It could take a bit of time for the automated scheduler to do its thing. But still much faster and fewer errors than human effort. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Because Excel was manual rostering! Review Source WA Wende A. HR Director administrative assistant Management Consulting Used the software for: 2+ years ### "Company use of Deputy" March 5, 2024 5.0 It has been positive. I am able to search history on specific employees which is beneficial in reviews. Pros I recently had a problem and deputy staff assisted until the problem was solved. Cons I felt the problem should have been easier to solve. Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month. Reason for choosing Deputy We were already established with deputy and the savings that could have been had was negligible compared to the estimated set up time and retraining of associates. Review Source JB Julie B. CEO/DON Hospital & Health Care Used the software for: 2+ years ### "Worst customer support ever" January 18, 2022 3.0 Pros It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored. Cons If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen. The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes. For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre. One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system. 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