--- title: "Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Deputy the right Time Tracking solution for you? Explore 773 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167811/Deputy/reviews/" page_type: "reviews" language: "en" --- Deputy 4.6 (773) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use.“ April 20, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is a clause in the terms and conditions that you cannot do a class action and their compensation for errors is $100“ May 27, 2026 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts.“ April 8, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It’s a helpful tool for both staff and managers, even though there are small areas that could be improved.“ April 8, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is ZERO customer service and ZERO recourse to get any of the money back overpaid to staff.“ May 27, 2026 ## Showing most helpful reviews Showing 1-25 of 773 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Portia A. Nurse Hospital & Health Care Used the software for: 1-2 years ### "Easy and helpful scheduling tool for everyday use" April 8, 2026 5.0 My experience with Deputy has been positive. It has made managing shifts and staying updated much easier. It’s a helpful tool for both staff and managers, even though there are small areas that could be improved. Pros Deputy makes scheduling very easy and organised. It’s simple to use, and I like how I can see my shifts clearly and get updates quickly. It also helps with communication between staff and management, which makes work smoother. Cons Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts. Also, some features are not very clear at first and take time to understand. Review Source MD Max D. Night Audit Hospitality Used the software for: 6-12 months ### "Good value and secure, but payrooll accuracy needs improvement" April 23, 2026 5.0 Overall, Deputy is a useful workforce management tool that improves scheduling efficiency and team organization. It provides good value for money and security when everything runs smoothly and offers a secure environment for managing employee information. However, improving accuracy in time tracking and making payroll calculations clearer would significantly enhance trust and reliability in the sytem. Pros Deputy is very user-friendly and makes scheduling and time tracking straightforward. The mobile app is convenient for clocking in and out, and schedules are clearly displayed, which helps reduce confusion. I also appreciate how it centralizes shift management , making communication between staff and management more efficient. From a value-for-money perpective, it offers solid features for managing teams and reducing manual scheduling work. Cons The main downside is occasional inaccuracies in time tracking and total hour calcutions. The pay and payment process could be more transparent, especially when reviewing total hours before payroll is finalized. Additionally, customer support response times could be improved, and some features feel restricted depending on user access levels. Review Source VR Verified Reviewer GM Retail Used the software for: 2+ years ### "I itially ok but we outgrew it" August 8, 2025 3.0 Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers. Pros Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point Cons Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load. Review Source YM Yasmin M. Administrative Assistant Retail Used the software for: 1-2 years ### "Reliable and User-Friendly Scheduling Software" April 6, 2026 5.0 Overall, my experience with Deputy has been very positive. The platform provides a comprehensive and efficient solution for managing schedules, tracking employee hours, and maintaining clear communication within a team. Its user-friendly design reduces the learning curve and allows both managers and employees to navigate the system with ease. Despite some minor technical limitations, Deputy consistently delivers on its core functionalities and contributes to a more organized and productive workflow. It is a dependable tool that supports effective workforce management in a professional setting. Pros Deputy is really easy to use and saves a lot of time. I especially like the mobile app and how simple it is to manage schedules and shifts. I liked how user-friendly and intuitive Deputy is. It makes scheduling shifts, tracking hours, and managing team availability really simple. The ability for employees to swap shifts and communicate within the app also improves team coordination Cons At times, certain features aren’t very intuitive, especially for new users. It can take some time to fully understand all the tools and settings. I wish there was a different view for monthly schedules as well. Review Source AF Angelica F. Tutor Education Management Used the software for: 6-12 months ### "Convenient and Reliable Scheduling Tool" September 25, 2025 5.0 Overall, my experience with Deputy has been positive. It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike. Pros I really liked how easy it was to clock in and out, request time off, and check my schedule. The app is simple to navigate and keeps everything in one place, which made it very convenient for staying on top of shifts. I also appreciated the notifications, since they helped me avoid missing any changes or updates. Cons Sometimes the app lagged or took a while to load, which was frustrating when I was in a rush. Also, there were times when schedule updates didn't show up right away, so I had to double-check with my manager. Review Source CR Charly R. OPS Manager Hospitality Used the software for: 1-2 years ### "Deputy , a must to use" March 4, 2026 5.0 I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals Pros Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best Cons The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Reason for choosing Deputy iv used deputy before the rep came to see me Review Source MP Mel P. Customer Service Entertainment Used the software for: 1-2 years ### "Easy and Simple" February 19, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source Tomoya K. Sales Representative Apparel & Fashion Used the software for: 2+ years ### "Deputy is a convenient and useful." December 27, 2025 5.0 I love the deputy platform. As an employee it is very convenient to know your schedule and clocking in and out of work. Pros I like how easy it is to use and understand the deputy platform. I used deputy with previous companies which i have worked for. Cons It takes a little while to learn the capabilities of the deputy platform. Features such as requesting a day off from your company will take navigating for a few days. Review Source MG Maxx G. Inventory Manager Retail Used the software for: 1-2 years ### "Simple Software that gets the job done" November 26, 2025 4.0 I personally never had any issues using deputy my company just decided to switch softwares to match what others building in the company were using. Pros Easy to use software for clocking in and out for employees. Simple for admin users to make adjustments needed. Cons When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag. Review Source WO Wendy O. HR officer Banking Used the software for: Less than 6 months ### "Deputy Review " December 7, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source PS Pawel S. Head of Retail Retail Used the software for: Less than 6 months ### "Solid choice for scheduling staff" December 15, 2024 4.0 Overall the software worked fine and the team got used to it quite quickly Pros The UI seems to be quite good and the core functions are working fine. Cons I think some functionality could be improved Switched from [Rotageek](https://www.capterra.com/p/162513/RotaGeek/) Price was the key factor but also similar features Review Source HT Heather T. Company Director Food & Beverages Used the software for: 2+ years ### "Deputy Helped us to go Paperless " September 26, 2022 5.0 Since implementing deputy payroll is more accurate, we save at least 35 hours of manual labour per week and we use 65% less paper. Pros Ease of use and security for each member of staff. With the addition of the onboarding facility Deputy has become a vital part of our operation. Cons I wish the scheduling facility was easier to use on a mobile or tablet. As I spend most of my life on the move this would be perfect. Reason for choosing Deputy Deputy customer service, cost, functionality and security features. Review Source JL Jane L. Business development manager Hospitality Used the software for: 6-12 months ### "Built for Hospitality" May 24, 2023 5.0 Overall great, and the staff love it. Pros Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process. Cons The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!! Alternatives considered [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Reason for choosing Deputy We were a Deputy user 3 years ago, then we changed to Ento for 2 years and now we're back to Deputy. The last time we used Deputy, it lacked the functionality we required to accurately communicate payroll info - this has since been fixed, so we're back. We miss the 'documents' function that Ento offered (see my comment above). Review Source Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "Deputy solves scheduling and timesheet issues" February 7, 2023 4.0 As a company in a dynamic business, we use Deputy to track employee hours, breaks, meals, and vacation requests. It's convenient to set up a time. We make good use of the ability to choose from several locations as well as the News Feed. They like how simple it is to use. Pros User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand. Cons The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Planning is far less difficult than with other people. Our continued use of Deputy is largely attributable to the News Feed. The website and mobile app are both very user-friendly. Helpful for punching in and out, determining how long lunch breaks should be, and other workplace timekeeping needs. It's simple to track down needed paperwork. Review Source GC George C. technical support Information Technology and Services Used the software for: 6-12 months ### "Easy Time clock solution" August 26, 2021 5.0 Easy to use. Pros The mobile app and web client make it easy for employees too clock in and out. You can also establish boundaries so that mobile app users are not clocking in away from the work location. Management can easily be notifies who is on time, late, or did not clock in at all. Cons It's not free but it definitely is worth it's value if you are paying for other time clock software. Switched from [Virtual TimeClock](https://www.capterra.com/p/98328/Virtual-TimeClock/) When the pandemic occurred, we found it beneficial to allow employees to clock in from their own computers or phones instead of sharing 1 computer to clock in like Virtual time Clock. Review Source LN Lori N. Owner Retail Used the software for: 1-2 years ### "All your scheduling needs in one place! " March 22, 2025 5.0 Overall, Deputy delivered everything they promised very well! Its the perfect app for streamlining team scheduling and keeping track of timesheets easily! Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards! Pros Deputy is a great tool for communicating with your team and managing their scheduling and timesheets! Cons Deputy has limited features for the price when compared to other platforms in the same segment. Review Source AB Amile B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Useful for SMES like restaurants, Agencies, seller shops, Gyms etc." January 18, 2025 5.0 Deputy is very useful specially for business who has a casual employees, contractors or under agencies with shift to shift pay basis. You can manage your people wisely from the term itself, deputy rostering management. Pros Deputy links timesheets to payroll system. Also, you can keep track with lates, absences, time offs, and most importantly the timesheet approvals before finalising shifts for payroll. Cons I didn’t like the view of the scheduling if you have multiple locations or areas. But it’s very minimal. The prior view before the latest update was better in my own perspective. Also, I didn’t like the leave options available to manually input the times starts and ends, instead of just inputting the total hours of the day. Review Source MN Miranda N. Patient Service Advocate Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended, deputy is awesome for shift scheduling" February 1, 2025 5.0 I love that there is an app, very user friendly ! Pros I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease. Cons I have no complaints, I wish every company used Deputy. Review Source AE Amrith E. Presenter Education Management Used the software for: 1-2 years ### "Flexible and easy shift coverage at its best" February 11, 2025 5.0 Smooth, easy to navigate, and a good broad view to help with scheduling Pros Great for managing work schedule and appointments Cons No cons to be honest, did everything it needed to really well Review Source JN Josh N. Realtor Real Estate Used the software for: 1-2 years ### "Easy and reliable scheduling tool" November 7, 2024 5.0 Deputy has an insane amount of features that help with the management of a business, but we mostly use it for our schedules and shifts, which has worked amazingly because the platform allows you to work quickly and in a simplified manner. It has also helped us in decreasing our costs regarding wages because we are able to plan our shifts according to our sales and make sure that we are scheduling our staff in the right time. It has helped us improve our communication and it's an effective product to save time and approve simple things like day-off requests without directly communicating with a team leader. Pros Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated. Cons My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying. Review Source JL Janne L. Finance and Commerce Leisure, Travel & Tourism Used the software for: 1-2 years ### "team organization" October 22, 2024 4.0 It makes it easy to see the shift schedule from the application and thus have a clearer and more detailed work organization Pros I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work Cons I like it and I find it useful, nothing has failed me since its installation Review Source AS Alex S. Recruitment Sourcing Specialist Human Resources Used the software for: 6-12 months ### "Deputy Review" October 29, 2024 5.0 My overall experience was positive. As an employee it made it easy for me to track my timesheets Pros What I liked most about Deputy was the ability to clock in and out easily. It was also helpful that I was able to check my previous timesheets Cons What I liked least about Deputy was that it wouldn't let me clock into work anymore than 5 minutes before my shift. Review Source DR Desi R. Financial Broker Financial Services Used the software for: 1-2 years ### "Deputy Review" October 10, 2024 5.0 Pros you can chat, schedule, and company blast if you need to Cons when some people dont respond and or the app may just simply need to be updated for bugs Review Source GH Greg H. Managing Director Construction Used the software for: 6-12 months ### "Recommended, but not for everyone." May 2, 2023 4.0 It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency. Pros Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand. Cons Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify. Review Source TO Trent O. Director Security and Investigations Used the software for: 2+ years ### "Deceptive conduct " June 22, 2023 1.0 Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is Pros Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Cons Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.