--- title: "Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Deputy the right Time Tracking solution for you? Explore 775 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167811/Deputy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Deputy 4.5 (775) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use.“ April 20, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is a clause in the terms and conditions that you cannot do a class action and their compensation for errors is $100“ May 27, 2026 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 LN Lori N OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards!“ March 22, 2025 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is ZERO customer service and ZERO recourse to get any of the money back overpaid to staff.“ May 27, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 MG Maxx G Inventory ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag.“ November 26, 2025 ## Showing most helpful reviews Showing 1-25 of 775 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OT Orsolya T. RM Used the software for: 1-3 years ### "Takes the hassle out of scheduling" October 26, 2026 5.0 Very straightforward system. It is so customer friendly, makes the communication with staff members very easy, just makes my everyday tasks smooth. I could only recommend. Pros My personal opinion, based on over two years of experience with this software/app is overall positive. Few reasons are: it is very easy to use, allows me to manage shifts and rotas so much simpler than any other program. Therefore, it saves times and takes a lot of hassle out of scheduling. I would definitely recommend it. Cons What I like the least is that I cannot see the names of the cover staff members on the schedule, however it works well with the regular staff. It might be just a matter of the way it is set up or the change of the level of access, and might be easy to solve this problem. Review Source R Reviewer Director of Employee Care Used the software for: 1-3 years ### "Great Scheduling Platform " October 9, 2026 4.0 Overall, working with the service, sales and implementation team at Deputy has been great. They are fast and prompt and the platform is user friendly and integrates well! Pros I really like how easy it is to use and it is easy for team members to navigate. Building schedules, adding templates, and managing team members hours and schedules is really fast. Cons Setting up the locations can be a challenge during the initial implementation period. Their initial basic messaging features are not that remarkable and so Messaging + is almost a necessity. Review Source Verified Reviewer Web Developer Used the software for: Less than 1 year ### "Deputy review" July 6, 2026 4.0 Pros A great tool to manage employee activity such as the daily check in and out and the holidays or medical leaves. Cons It has been a little confusing to learn for new in managers and sometimes the data loads in slowly on certain mobile phones. Review Source R Reviewer Manager Used the software for: 1-3 years ### "AUSTRALIAN USERS BEWARE" June 2, 2026 1.0 TERRIBLE. If you go to Trustpilot which is a product review company you will see REAL reviews- not all these fake 5 star reviews Pros NOTHING. This product sent incorrect award codes to MYOB then blamed MYOB for overpayments. Deputy creates pay rules- it sends the pay rules to MYOB to tell it how much to calculate the base rate by. It incorrectly paid juniors, public holiday rates, overpaid Sunday rates. Markets itself as award compliant Cons For Australian Users - this product is NOT COMPLIANT to pay in accordance with the awards. There is ZERO customer service and ZERO recourse to get any of the money back overpaid to staff. There is a clause in the terms and conditions that you cannot do a class action and their compensation for errors is $100 Review Source R Reviewer Night Audit Used the software for: Less than 1 year ### "Good value and secure, but payrooll accuracy needs improvement" April 27, 2026 5.0 Overall, Deputy is a useful workforce management tool that improves scheduling efficiency and team organization. It provides good value for money and security when everything runs smoothly and offers a secure environment for managing employee information. However, improving accuracy in time tracking and making payroll calculations clearer would significantly enhance trust and reliability in the sytem. Pros Deputy is very user-friendly and makes scheduling and time tracking straightforward. The mobile app is convenient for clocking in and out, and schedules are clearly displayed, which helps reduce confusion. I also appreciate how it centralizes shift management , making communication between staff and management more efficient. From a value-for-money perpective, it offers solid features for managing teams and reducing manual scheduling work. Cons The main downside is occasional inaccuracies in time tracking and total hour calcutions. The pay and payment process could be more transparent, especially when reviewing total hours before payroll is finalized. Additionally, customer support response times could be improved, and some features feel restricted depending on user access levels. Review Source R Reviewer Legal Assistant Used the software for: Less than 1 year ### "A Strong App for Shift and Time Management" April 22, 2026 5.0 My overall experience with Deputy was good. The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use. Pros I liked how user‑friendly the Deputy app is. It made scheduling, clock‑ins, and team communication easy to manage, and the real‑time updates were especially helpful. Cons At times, the app could feel a bit complex for simple tasks, and some features required extra steps. It took a bit of time to fully get comfortable with all the functionality. Review Source R Reviewer Nurse Used the software for: 1-3 years ### "Easy and helpful scheduling tool for everyday use" April 10, 2026 5.0 My experience with Deputy has been positive. It has made managing shifts and staying updated much easier. It’s a helpful tool for both staff and managers, even though there are small areas that could be improved. Pros Deputy makes scheduling very easy and organised. It’s simple to use, and I like how I can see my shifts clearly and get updates quickly. It also helps with communication between staff and management, which makes work smoother. Cons Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts. Also, some features are not very clear at first and take time to understand. Review Source Yazmin M. Administrative Assistant Used the software for: 1-3 years ### "Reliable and User-Friendly Scheduling Software" April 9, 2026 5.0 Overall, my experience with Deputy has been very positive. The platform provides a comprehensive and efficient solution for managing schedules, tracking employee hours, and maintaining clear communication within a team. Its user-friendly design reduces the learning curve and allows both managers and employees to navigate the system with ease. Despite some minor technical limitations, Deputy consistently delivers on its core functionalities and contributes to a more organized and productive workflow. It is a dependable tool that supports effective workforce management in a professional setting. Pros Deputy is really easy to use and saves a lot of time. I especially like the mobile app and how simple it is to manage schedules and shifts. I liked how user-friendly and intuitive Deputy is. It makes scheduling shifts, tracking hours, and managing team availability really simple. The ability for employees to swap shifts and communicate within the app also improves team coordination Cons At times, certain features aren’t very intuitive, especially for new users. It can take some time to fully understand all the tools and settings. I wish there was a different view for monthly schedules as well. Review Source R Reviewer OPS Manager Used the software for: 1-3 years ### "Deputy , a must to use" March 6, 2026 5.0 I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals Pros Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best Cons The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses Review Source VR Verified Reviewer HR Manager Used the software for: Less than 1 year ### "Good product. Needs better support. " February 26, 2026 4.0 Average. Needs to improve sales team and support by a mile. They got potential but losing because of their crappy CS. Pros It is easy to sue once set up. Setup takes a while and their sales or support is very lackluster and the CS is very slow. Cons Slow CS and they are not very knowledgeable. I end up setting up from other users. It is very hard to get answers. Review Source VR Verified Reviewer GM Used the software for: 3-5 years ### "I itially ok but we outgrew it" August 11, 2025 3.0 Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers. Pros Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point Cons Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load. Review Source Angelica F. Tutor Used the software for: Less than 1 year ### "Convenient and Reliable Scheduling Tool" October 10, 2025 5.0 Overall, my experience with Deputy has been positive. It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike. Pros I really liked how easy it was to clock in and out, request time off, and check my schedule. The app is simple to navigate and keeps everything in one place, which made it very convenient for staying on top of shifts. I also appreciated the notifications, since they helped me avoid missing any changes or updates. Cons Sometimes the app lagged or took a while to load, which was frustrating when I was in a rush. Also, there were times when schedule updates didn't show up right away, so I had to double-check with my manager. Review Source Melina P. Customer Service Used the software for: 1-3 years ### "Easy and Simple" February 23, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source Tomoya K. Sales Representative Used the software for: 3-5 years ### "Deputy is a convenient and useful." January 5, 2026 5.0 I love the deputy platform. As an employee it is very convenient to know your schedule and clocking in and out of work. Pros I like how easy it is to use and understand the deputy platform. I used deputy with previous companies which i have worked for. Cons It takes a little while to learn the capabilities of the deputy platform. Features such as requesting a day off from your company will take navigating for a few days. Review Source R Reviewer HR officer Used the software for: Less than 1 year ### "Deputy Review " December 8, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source R Reviewer Company Director Used the software for: 3-5 years ### "Deputy Helped us to go Paperless " October 4, 2022 5.0 Since implementing deputy payroll is more accurate, we save at least 35 hours of manual labour per week and we use 65% less paper. Pros Ease of use and security for each member of staff. With the addition of the onboarding facility Deputy has become a vital part of our operation. Cons I wish the scheduling facility was easier to use on a mobile or tablet. As I spend most of my life on the move this would be perfect. Review Source R Reviewer Recepcionist Used the software for: Less than 1 year ### "Best software to organize your company!! highly recommend it" February 27, 2025 5.0 Before Deputies software, we were using 3 different software to have the same functions that we have with the Deputy, paying much more to have different things and not unified way of working. What I most like about it, it is the fact that it merges different function, it is very useful and incredible how it literality serves to different areas of my company from HR with the job descriptions to the managers to better understanding the time management and the scheduling of work. I really recommend it. Pros The software is amazing due to the amount of things you can do with it, from organize the company schedules - saving time and money and helping, until creating very efficient work schedule as much as time tracking and management help. Cons Until now my coworkers and I have no things to complain about it. Review Source R Reviewer Administrator Used the software for: 3-5 years ### "Useful for SMES like restaurants, Agencies, seller shops, Gyms etc." January 20, 2025 5.0 Deputy is very useful specially for business who has a casual employees, contractors or under agencies with shift to shift pay basis. You can manage your people wisely from the term itself, deputy rostering management. Pros Deputy links timesheets to payroll system. Also, you can keep track with lates, absences, time offs, and most importantly the timesheet approvals before finalising shifts for payroll. Cons I didn’t like the view of the scheduling if you have multiple locations or areas. But it’s very minimal. The prior view before the latest update was better in my own perspective. Also, I didn’t like the leave options available to manually input the times starts and ends, instead of just inputting the total hours of the day. Review Source R Reviewer Mobile Marketing Lead Used the software for: 3-5 years ### "The best shift coordinator, guarantees many solutions to ensure the continuity of workflow" January 7, 2025 5.0 Pros Deputy, with its user-friendly interface, simplifies shift scheduling. I loved how it ensures that all team members adhere to the approved schedule, each member can easily view the active schedule and follow up on any urgent updates. Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance. Cons Some crashes occur that prevent the full active schedule from being displayed at once, it may require reloading the page more than once to resolve the issue. Review Source AC Andrew C. Minister of Recreation Used the software for: 3-5 years ### "Great product for scheduling your team!" January 31, 2025 5.0 Pros It is easy for us to setup schedules but also equally easy for our workers to set their unavailability for our scheduling. Cons There really isn't anything that I dislike about it. It is very easy to use. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Easy to use and efficient for staff rostering - Deputy" December 16, 2024 4.0 Overall, easy to use and efficient for daily operations because of interface, and real-time updates. Pros User friendly interface! Aesthetically pleasing! Not too cluttered! Cons Lack of customer service support, along with few customization options, and lack of accessibility features! Review Source JN Josh N. Realtor Used the software for: 1-3 years ### "Easy and reliable scheduling tool" November 8, 2024 5.0 Deputy has an insane amount of features that help with the management of a business, but we mostly use it for our schedules and shifts, which has worked amazingly because the platform allows you to work quickly and in a simplified manner. It has also helped us in decreasing our costs regarding wages because we are able to plan our shifts according to our sales and make sure that we are scheduling our staff in the right time. It has helped us improve our communication and it's an effective product to save time and approve simple things like day-off requests without directly communicating with a team leader. Pros Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated. Cons My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying. Review Source R Reviewer Collections Customer Service Used the software for: 3-5 years ### "Deputy - The Best Online Clock-in System!" March 18, 2024 5.0 I loved using Deputy every day. What's not to love? Everything is laid out for you in a very simple, yet pleasing design. You can clearly see your schedule and any upcoming time off. Clocking in and out is super simple as well. I loved using Deputy at every company which was smart enough to implement it! Pros I love the easy-to-use layout. It's super user-friendly making it truly a no-brainer to navigate and use daily. Cons Honestly, I loved Deputy and had no issues with it. My complaint is that my company stopped using Deputy and switched to an inferior time-keeping system. Deputy was much better. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Recommended, but not for everyone." May 3, 2023 4.0 It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency. Pros Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand. Cons Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify. Review Source R Reviewer Director Used the software for: 3-5 years ### "Deceptive conduct " June 26, 2023 1.0 Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is Pros Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Cons Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.