# Page 10 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

[View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Deputy

## Showing most helpful reviews

Showing 226-250 of 768 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Accounting Supervisor  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "The Deputy systems is time efficient, easy to maintain and operate. "

December 7, 2017

4.0

By using Deputy I am able to focus on other payroll for our employees that is not paid hourly. My accounting team is able to focus on to focus more on other ares of accounting instead of having to tally time cards and running the risk of errors.

Pros

I like the fact that I can do 200+ employees in less than a hour for a two week pay period. No more tally time cards and running the risk of tallying them incorrectly. You log in each day and hit just a button to start a shift that is pre-loaded just for you and your hours. Then when going to lunch of brake just hit the button that states break and when finish hit the button that states end break. It is just that simple.

Cons

The fact that a holiday pay isn't set to pay 8 hours but base on the employees set shift schedule for the day. When you have as many employees as I have and you have to correct them each individually can take a little bit of time. By doing it this way you run the risk of missing someone and paying them incorrectly. Since I have only been using this product for less than 6 months we are looking it this issues to see if maybe we didn't do something correctly when we set up Deputy for our employees.

Review Source

VR

Verified Reviewer  
Cafe Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Deputy "

November 28, 2018

5.0

I truely like using deputy, I have used it with my last jobs and it is best scheduling software i've used in along time

Pros

I like how easy it is to use and make creating a schedule simple.

Cons

The app could be more user friendly when it comes to view messages

Review Source

AB

Alex B.  
Executive Chef  
Food & Beverages  
Used the software for: 1-2 years

### "Deputy"

March 9, 2021

5.0

Highly positive, we sought to use other platforms and software purely because it didn’t Oteri rate well with other financial software

Pros

Ease of use, very user friendly for both employer and employee

Cons

Intergrating other financial applications was difficult

Alternatives considered

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Review Source

JM

Joshua M.  
Administration  
Mental Health Care  
Used the software for: Less than 6 months

### "Easy to use time management software for businesses big or small"

August 26, 2022

5.0

Pros

Software is easy to use with logical UI. Time management works as described. Users are able to clock in or out with ease on location with no issues with locations services. Streamlines shift and time management to enable businesses to be more efficient.

Cons

Ability to view shifts past 1 week would be helpful for employees to manage their shifts.

Review Source

KM

Kim M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Small Business Review"

May 25, 2023

5.0

Ease of communications especially with casual staff.

Pros

Love the copy paste function, the ease of seeing availabilty and being able to see the full month overview and staff costing.

Cons

Found it difficult to delete locations.

Review Source

OP

Orrin P.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Not Quite Prime TIme"

March 6, 2019

3.0

Trying to eliminate scheduling issues and enhance communications.

Pros

This product is super straight forward and fairly simple to use. It's better than using spreadsheets, but app is super buggy and lacks the features needed for a company more than just 10-20 employees. We've tried a couple of other apps and found this one to be just OK.

Cons

App lacks the features of other leading apps like When I Work or the enterprise based SAP software I've used before.

Review Source

VR

Verified Reviewer  
Retail and Accounting Assistant  
  
Used the software for:

### "Powerful cloud-based rostering application"

November 19, 2014

5.0

As part of a small subsidiary that is rapidly growing, we were encountering rostering problems that necessitated greater functionality than what our Excel templates could offer, but did not call for the complexity of traditional big-company rostering solutions. Deputy offered us an intuitive cloud-based alternative that seems to grow as we do. We are still discovering new and powerful ways to use Deputy every day !

Pros

\- Different platforms available - Real-time notifications of shift changes - Ability to sychronize Deputy with calendar programs - Greater employee management (birthdays, emails, etc.) - Reliable timesheets (vs. Excel) - Customizability

Cons

\- No built-in monthly view for rostering purposes - No option to roster schedules by employee and not work area (French work contracts guarantee a minimum hours/week for each employee) - Limited timesheet reports in Excel format

Review Source

Response from Deputy

July 19, 2016

Glad you are enjoying Deputy! We now have monthly view and schedule by employee built into Deputy! Check it out!

VR

Verified Reviewer  
Transportation Engineer  
  
Used the software for: 6-12 months

### "We love Deputy, it gives us the flexibility for a dynamically staffed company like ours"

April 20, 2018

5.0

Immense time and stress reduction

Pros

Our employees can take shifts and trade without us having to get into the middle of it. It used to take up so much time getting all our shifts covered.

Cons

You have to manually delete unused shifts for each employee when approving timesheets. We have on-call shifts that don't always get filled so this is a weekly problem for us.

Review Source

TK

Tracy K.  
Finance and Office Administrator  
Higher Education  
Used the software for: 1-2 years

### "Support Superstars"

May 29, 2023

5.0

Pros

I am happy to let you know that Deputy is the most user-friendly and intuitive application I have used. Also, if I ever did have any issues, the support I have received has been top-tier and the employees do an amazing job at exceeding expectations.

Cons

I honestly can't think of any. All of the functions have been very easy to navigate. The help resources are very easy to use, and if you're ever really stuck, the support has been absolutely stellar.

Review Source

VR

Verified Reviewer  
Director of Programs (Reading and Writing)  
Education Management  
Used the software for: Less than 6 months

### "Great for managing the Administrative side of a Tutoring Company"

June 21, 2018

5.0

Pros

Setting up the software was easy because of the step-by-step tutorial they offer. I also really liked how you could "earn" more days on a free trial by completing certain steps. It really helped me get a thorough understanding of the best ways to use the software. It has great integration options for payroll, and customer service was easily accessible.

Cons

From a UX perspective, some of the ways to access things you need (like employee profiles) seem a little "round about". I also wish there were a better way to "show" when an employee is off duty, instead of "boxing out" the entire screen and showing the hours. It's only viewable in the weekly format. I'd like that in a calendar view, too!

Review Source

VR

Verified Reviewer  
Service Desk Associate  
Retail  
Used the software for: 6-12 months

### "A solid HR managment software "

January 15, 2019

4.0

Pros

I like that it can help me figure out over time for my staff so we are not having to do this manually anymore The training feature is phenomenal, it quickly allows us to review our employees skillsets and put the best person on any given task.

Cons

I prefer android to be honest and find that this app for this compared to the apple app is lacking.

Review Source

FG

Frank G.  
Operations Manager  
Hospitality  
Used the software for: 2+ years

### "Pretty but cluncky "

May 15, 2019

3.0

Poor experience overall. Not worth the money unless you want to waste it. If you want to track data and build accurate wages v sales budgets its useless.

Pros

Pretty platform , staff like to use the messaging feature and swap shift feature .. easy to set up a roster

Cons

Does not integrate correctly, constantly onto customer support to reset data or do some api update. Been years and still the exact same issues. Takes alot more time and effort.

Review Source

KF

Kelsey F.  
Clinician Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Well designed product"

May 3, 2023

5.0

Pros

Deputy is very intuitive, with an easy to use interface. Very happy with the product!

Cons

Nothing that comes to mind, very easy to use for timecards

Review Source

LL

Luv L.  
Airport Service Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Makes rosters a walk in the park"

April 18, 2017

5.0

Deputy makes scheduling very easy. I started using Deputy over 12 months ago and I cannot imagine being without it. Checking, updating or even scheduling can be done via a smart phone or tablet. I have started using Deputy at all the 3 southern states that I manage with the same ease. Staff love it as well as new, changes or updates are published and sent to their smart phones instantly. I also love that I can contact deputy via the app or web app to raise a issue or ask for assistance. Also new feature requests can be made and where possible it will get implemented. Deputy have implemented features that keep improving the product. Keep up the great work.

Pros

Cloud solution which means I don't to have any special servers to support it in house

Cons

N/A

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Luv! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

VR

Verified Reviewer  
CMO  
Accounting  
Used the software for: 1-2 years

### "Clave para la gestión de empleados"

August 25, 2023

4.0

Pros

Aplicación clave para el el fichaje de empleados en remoto.

Cons

En pocos idiomas para la gestión de trabajadores en otros países

Alternatives considered

[Harvest](https://www.capterra.com/p/75598/Harvest/)

Review Source

VR

Verified Reviewer  
Co-Founder and CEO  
Consumer Services  
Used the software for: 6-12 months

### "Not passionate about it but it definitely works"

October 31, 2019

5.0

Overall pretty good. Like I said, not passionate about it but it's definitely good for our purposes.

Pros

We use this to track the hours of our service professionals at our pest control company. Works great and everyone uses it easily.

Cons

It doesn't have all the comprehensive functionality we need, so we use other systems to compensate for that.

Review Source

VR

Verified Reviewer  
Operations Manager  
Sporting Goods  
Used the software for: 6-12 months

### "Very easy to use! Great app."

April 17, 2018

5.0

Pros

The app was phenomenal - catered well to our 20+ millennial employees. It was easy to manage employees. Really liked the ability to force employees to read a notice before timing into their shift.

Cons

N/A. We loved everything about it!! No complaints! I wish we could give more feedback, but we loved every aspect.

Review Source

VR

Verified Reviewer  
Freelance Writer and Editor  
  
Used the software for: 6-12 months

### "Simplified our scheduling needs"

December 7, 2017

4.0

Pros

Easy for our staff to see when they work and to swap shifts, see when there are open shifts that they need to pick up. Good reminder alerts

Cons

Doesn't sync with enough payment systems; doesn't have a good option for seasonal businesses; tech support is chat based, and sometimes there's a long delay to get help

Review Source

David R.  
Project Store Manager  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Takes scheduling into the 21st Century"

July 20, 2018

5.0

Pros

It's simple to use and gives me instant access to everything I need. I love how quick and easy it is to set up a template and allocate shifts. Being able to monitor employee timekeeping gives me greater control over payroll. I love the dashboard that shows me at a glance any leave requests, who's in the shift and who is late. All in all I'm very satisfied with the product and would definitely recommend it to anyone who wants to bring scheduling into the 21st century.

Cons

I have no issues with Deputy. Help is always on hand. I recently couldn't work something out and asked a question about 10pm and had the answer before 10.30pm. Really can't fault it.

Review Source

LD

Laura D.  
Manager  
Veterinary  
Used the software for: 2+ years

### "Deputy Staff Schedule Module "

December 5, 2018

4.0

Pros

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Cons

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Review Source

Adriana L.  
Director Of Financial Services  
  
Used the software for: 1-2 years

### "Deputy makes is so easy to track our employee's hours! "

May 8, 2018

5.0

Deputy is very reliable, I have never had issues with the software. It is very simple to use and all of my team members learned how to use it right away.

Pros

Deputy is very easy to use, super user friendly, and a great value for the fee you pay for the service. Deputy is the best solution we have found when it comes to keeping track of hours at a very low cost.

Cons

Honestly I don't have anything negative to say about deputy. We are able to track our employee's hours and keep track of their schedules without any problems.

Review Source

JR

Jeremy R.  
Owner  
Retail  
Used the software for: 2+ years

### "Everything you could ask for in a scheduling app"

April 18, 2017

5.0

Our company tried a few and Deputy ended up being our pick. It does everything you could ever want it to do and then some. Gave 4/5 stars in features and functionality simply because the messaging feature is too limited. However, they could delete this feature altogether and it would still be a 5-star application. Overall, Deputy is a sleek, bug-free system that will make the person in charge of scheduling a happy camper. And the price is right too.

Pros

Ease of use. Dependability. Beautiful Interface

Cons

Messaging System

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Jeremy! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

BB

Brad B.  
COO  
Financial Services  
Used the software for: Less than 6 months

### "Completely Inflexible Platform with Poor Logic"

January 12, 2017

1.0

Completely Inflexible Platform with Poor Logic The platform is not very intuitive and completely lacks administrative control. As the COO of a small company, I set and approve the time schedule for every employee. Once a schedule is "published" it is locked and cannot be changed. While this may make sense if a Manager level individual controls time review, it completely misses the mark of common sense to make it so the Administrator and person who sets the schedule does not have the ability to make changes. You are also not able to delete one employee's schedule once published, the only option is "Delete ALL". Once again this makes no sense. If you ever have to make changes to an employees schedule, I suggest you find another platform to use.

Pros

Ability to make individual time adjustments on the timesheet

Cons

Does not allow Admin level control, and upcoming schedules cannot be changed once they are published. If you select to have auto-clocking, it automatically does both clock-in and clock-out, they are not independent of each other. The customer service appears to be some sort of computer run AI platform. In my interactions with them they continually reverted to canned responses that had been previously provided in the conversation, even though the questions and engagement of the conversation was changing.

Review Source

Response from Deputy

April 27, 2017

Thanks for your feedback Brad. We will be looking into your account. - Team Deputy

Azita M.  
President  
  
Used the software for: 6-12 months

### "Deputy was a true solution for our staffing scheduling and payroll. "

April 20, 2018

5.0

Pros

True value for the money. We saved time, money and hassle. We saved money by avoiding overtime and placing the workers in the right departments. We were able to tract PTO and respond to employees requests in a timely manner. Employee and employer satisfaction is excellent.

Cons

Initial setup took time. It took sometime to train And the staff had low buy-in at the beginning. It would have been good to have tutorials for staff how to sign into deputy from their phones.

Review Source

VR

Verified Reviewer  
Managing Director  
Hospitality  
Used the software for: Less than 6 months

### "Made my company's shift management so much easier."

November 19, 2017

5.0

Easily manage all the shift, day-to-day shift management is so much easier.

Pros

That you can move shifts and create shifts so easily, also lets you know if it is overlapping. Also to be able to get notifications and let's you know if anyone is late. Another helpful point was that it's not only App based, as we have couple windows user who cannot get the Deputy app, being able to log on from the web browser is a huge help.

Cons

That the employees can see all the workplace that we have, which is not ideal. I am not sure how to change this, otherwise things are great on the app, it's easy to use and straight foreword enough to navigate.

Review Source

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