# Page 13 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

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Last updated March 13th, 2026

# Page 13 - Reviews of Deputy

## Showing most helpful reviews

Showing 301-325 of 768 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Daryl S.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Scheduling/Timekeeping product!"

August 22, 2016

5.0

I have reviewed and trial-tested dozens of online scheduling and timekeeping products over the past 7 years. Our company has multiple locations (cost centers) and employees may work in one or more locations. There are very few scheduling products able to handle our situation, and Deputy rose to the top as the one product which outperformed the others.

Pros

Deputy handles multiple Locations and job codes. Utilizes email, texting, and app based communication (essential for the millenial workforce) Exceptional product support and response time

Cons

The premium version handles 90% of our wishlist for ideal function at $3.00/user, but has limited access permissions/roles, and VERY limited reports. I understand the enterprise version has many more reports and other features, but and additional $2-$5 dollars per user is too stiff for me.

Review Source

Response from Deputy

August 23, 2016

Daryl, Welcome to Deputy! Thanks so much for the awesome feedback, and we're so grateful to have you as a customer. Your use of our "Locations" feature in Deputy is spot on, and we're happy that our software was able to meet your need. Please don't hesitate to reach out with any questions in the future! Happy Scheduling, Team Deputy

RK

Roy K.  
Retail Operations Manager  
  
Used the software for: 2+ years

### "Very useful app to check my staff's punctuality "

April 20, 2018

5.0

Pros

It shows the location where my staff clock in and out. So I can tell who is lying and who isn't. Also, it's very easy to use. When a new employee comes in it's so easy to make them use and understand the system.

Cons

Nothing. It's a little bit slow and buggy on Android app even if it now has a similar layout to iOS version Overall user experience is great though.

Review Source

Michelle Q.  
Healthcare Virtual Assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Deputy"

November 30, 2022

5.0

Pros

You can see everything from schedules of employees to their requested time off. It is now more easier to navigate.

Cons

I was oy able to use this while adding employees names and work time, kind of difficult coz you have to do it manually or I just wasnt aware there was another easier way?

Review Source

DR

Davin R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Deputy is a must for any business"

April 12, 2017

5.0

If you business requires the tracking of hours worked like most business, YOU MUST JOIN DEPUTY. This program is very easy to use, and employees love it. This company is great with communication and fixing any issues that may arise. The reporting system is great and very accurate. A+++ a must for your business

Pros

Ease of use

Cons

customizing to include my logo

Review Source

Response from Deputy

April 13, 2017

Davin, Thanks for your awesome feedback! We love hearing success stories like yours, and what an awesome quote : ) "YOU MUST JOIN DEPUTY" Thanks for your stamp of approval, and never hesitate to reach out to our team for help in the future! Happy scheduling. - Team Deputy

AS

Alexis S.  
Client Experience Specialist  
Cosmetics  
Used the software for: 6-12 months

### "Deputy is awesome! "

July 5, 2018

5.0

I get to clock in/out and know when my coworkers are scheduled.

Pros

It is very easy to use Deputy to keep track of my hours and to know when my upcoming shifts are. I also love how I can check when I'm coming back from lunch breaks in case I get busy and forget.

Cons

I don't use it very often but if I need to request time off for "Leave" or "Unavailability" sometimes it's a bit confusing but that could also just be me because I don't use it very often so I'm not that familiar with the two.

Review Source

SM

Sam M.  
Bar Staff  
Hospitality  
Used the software for: 1-2 years

### "Fixing Update Printer issue"

April 18, 2017

5.0

Customer service team member was very patient & well explained with me. Issue talked through and resolved quickly and efficiently in a friendly manner. Couldn't of been better.

Pros

Easy to use. Useful features.

Cons

Would be good to have a community rewards loyalty programme where customers could opt in to their chosen local community group and a % of their accumulated loyalty points went directly to the cause.

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Sam! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

AO

Alexander O.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "User Friendly POS "

May 26, 2023

5.0

Pros

Easy to use - straightforward and new staff get use to it quicklyReporting - clear reporting system

Cons

Current transaction fee might be quite expensive and no option to pass on card fee to customer.

Review Source

JP

Josh P.  
Digital Manager  
Building Materials  
Used the software for: 1-2 years

### "Easy time tracking"

September 16, 2022

4.0

Pros

It's easy to pull together my team's time sheets at the end of each week.

Cons

It can sometimes be hard to see clock-in times for users in different departments. It's accessible but not easy to find!

Review Source

BP

Barbara P.  
Co-Owner  
  
Used the software for: 2+ years

### "This was very easy for me to learn. The way its layed out, easy to follow."

April 23, 2018

5.0

Pros

I is nice that employees can be grouped by department, or class. When its time to do payroll, the calculations are already there.

Cons

I have noticed that when someone does not sign out for their break, the calculated hours show that they did. This has caused some frustration with employees who expect to be paid for the break they did not take.

Review Source

HG

Heike G.  
Head of Marketing  
Education Management  
Used the software for: 6-12 months

### "Useful!"

September 10, 2022

4.0

Pros

It definitely works, saved my team and me a waste of time, we saved 10 hours per person from our weekly work.

Cons

although it worked for us, we encountered some interface errors, we will send an e-mail for them as soon as possible, it would be perfect if they are fixed.

Review Source

AG

Anna G.  
Owner/President  
Food & Beverages  
Used the software for: 2+ years

### "I do the scheduling & payroll = easy to use. employees use the ap to follow work schedules"

April 20, 2018

4.0

time savings and good history. Thought of another "would like to have". The ability to track pay raises and bonuses!

Pros

easy to use, like the flexibility in the scheduling tool, timesheets are easy to use, transfer to Quick Books is easy for payroll

Cons

have tried to use the report builder to create custom reports. not straight forward, in fact frustrating so I gave up

Review Source

MP

Matt P.  
Manager  
Hospitality  
Used the software for: 2+ years

### "simple and slick scheduling software, used in my past 4 previous venues,"

December 8, 2017

5.0

Pros

Simplicty, fast loading, ease of use and good communication. It allows you to quickly chat to team, send notes and receive confirmation of communication

Cons

The ability to extract journals/comments and the privacy behind them. Having the capability to write journals is fantastic, but the android/phone system needs a look at software access.

Review Source

TF

Tom F.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Brilliant App"

May 25, 2023

5.0

Pros

Easy to track employees hours daily ensure payroll is easy

Cons

There is nothing I currently dislike about Deputy

Review Source

BC

Blaine C.  
Owner  
  
Used the software for: 2+ years

### "Great product. Been using Deputy for three years and it's a daily help. "

April 17, 2018

5.0

Pros

Ease of use. The notifications get sent in a number of ways so all employees are on the same page, the schedule views are easy to navigate, and adding employees is super easy.

Cons

I wish the vacation and sick time modules were a little more automatic and user friendly. Having to go into the backend to decrement time is a little annoying.

Review Source

MC

Matthew C.  
Business Operations  
Computer Games  
Used the software for: Less than 6 months

### "Easy to use and customer support are quick and helpful"

May 18, 2017

5.0

Easy to organise my team. They also got a push notification to their phone regarding the start time of their shift. Very useful for managing remote workers.

Pros

Easy to have a high level view of what is going on with my team. I can quickly and easily see how many hours each employee has done and compare it to the hours I shifted them. I can also categorise the work so I know what time is spent doing what activity. This for me is very helpful.

Cons

Filling out the schedule can be time consuming. As with my business only 1 person is shifted at a time so it is tiresome to keep setting the start time of the next employee as the end time of the previous. In addition I would like to be able to edit the view more, for example colour code each employee so when looking at the schedule it is easier to see who is on and when. As our business is not sales related the reports which rostered hours against sales is not really useful. I wish I could change the metrics or KPI's so that they are now inline with what my business needs.

Review Source

SM

Sasan M.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "No live customer service"

November 1, 2022

4.0

Pros

great User interface, lots of integration options ( ours doesn't work well ), fairly snappy

Cons

Customer service just horrible. Everything is communicated via tickets. No live chat, No live phone number, nothing. When something happens they ask for a picture, so you gottta go, replicate the problem, take a screen shot, send it to them and then wait god nknows how long for someone to get back to you. so frustrating

Review Source

dF

destiny F.  
Admin Assistant  
  
Used the software for: 1-2 years

### "Very Good"

April 17, 2018

4.0

Pros

The organization of scheduling and being able to link employees to certain locations, all features are fairly easy to catch on to.

Cons

One thing I wish this app would offer is a check in scanner for sites where you have to scan codes and/or possibly adding a tracker for when employees are clocked in

Review Source

RV

Roman V.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I don't ever have to worry about accurately tracking my employees' time on the clock. "

April 24, 2018

5.0

It saves me time and effort and precisely tracks my employees' time on the clock.

Pros

It seamlessly and easily ties into my accounting software (Xero). Exporting timesheets is a breeze and ALWAYS works.

Cons

I can't manually add exact break start and stop times if an employee forgets to clock out for a break. I can only add chunks of time to the time on break.

Review Source

RK

Randeep K.  
Digital HR manager  
Mining & Metals  
Used the software for: 6-12 months

### "Use Deputy to effectively schedule and manage your staff from anywhere."

August 15, 2018

4.0

Pros

A very flexible system that gives us all the freedom to manage different shifts. I have used other products in this genre, but none of them are as good as deputy. Its beautiful interface has made it a delight to use it. Communication with the team is very easy and transparent and the best thing is that everyone is involved. Even the staff feels they have a certain power in making decisions which is great as it boosts their morale too. Speaking of which, payroll in Deputy is a very impressive feature. It is so easy to track the payments to each employee once they have been set. The customer service and support are very responsive.

Cons

I have noticed that android version has less usability as compared to iOS. Android users not having access to the Task manager is an issue. Also, there seem to be more bugs in the Android version.

Review Source

Alex L.  
Managing Partner  
Events Services  
Used the software for: Less than 6 months

### "Deputy is a perfectly fine time tracking software but you will find better options"

August 1, 2018

3.0

We no longer use this software

Pros

Deputy will do what you need it to: Track your employees time and get them paid in payroll. But while it does this adequately, I never felt any reason that I should use this software versus any of the many competitors. There are many other software platforms that are smoother, more reliable, and have better features than Deputy. It will work but I cannot recommend it well.

Cons

The software feels overall clunky. It isn't intuitive to set up and we had a difficult time getting all the time tracking enabled. It took our administrative team a full week to get our entire hourly staff onboarded and we kept running into snags or glitches. Overall not a pleasant experience. Since there are so many competitors, we decided to go with another one and have been very happy.

Review Source

RR

Romeo R.  
Hotel Manager  
  
Used the software for: 2+ years

### "First time I used the software I understood the system easily and made my work simpler w/ the staff."

May 1, 2018

4.0

Pros

Easy to use and understand. The support was quick and professional. Very efficient in time keeping and staff know what their shifts are immediately after publishing. Saves the environment going paperless

Cons

None. Keep up the good work This product is very efficient and would definitely recommend this to everyone I know.

Review Source

VR

Verified Reviewer  
Chief Creative Officer  
  
Used the software for: 1-2 years

### "It has been a great program for me and my team!"

April 23, 2018

5.0

Ease for scheduling!

Pros

The communication between managers and staff is great! I like how we can use this when we are on the go for off-site events!

Cons

No complaints! I have had no difficulties with the program and would recommend it to anyone that asked me!

Review Source

VR

Verified Reviewer  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Deputy"

August 3, 2018

4.0

We use it daily for employees, inter company communication.

Pros

We have just started using it and it has really worked will for clocking employees in and out

Cons

A little hard to learn. So when first starting can be a bit frustrating.

Review Source

Response from Deputy

September 20, 2018

Thank you so much for your great review and feedback! We love hearing your comments about how Deputy helps you keep track of your employee time and attendance! Have a great day, and please don't hesitate to reach out with questions in the future.

Lori V.  
Operations Manager  
  
Used the software for: Less than 6 months

### "Deputy is amazing! "

July 20, 2018

5.0

It's the ease of the product from the time sheets to making/viewing/changing the schedule

Pros

There is such ease using this software. Making schedules is now a joy ! Keeping everyone's time is now so simple, would definitely recommend to all!!

Cons

I really have to say that there is nothing I can complain about with this software. The set up was simple and my employees were able to get into it with ease . Such a plus.

Review Source

SA

Susan A.  
Payroll  
Food & Beverages  
Used the software for: Less than 6 months

### "Easy of reporting"

May 25, 2023

5.0

Pros

The functions enabling myself to run the payroll effectively.

Cons

Nothing it’s very user friendly and accessible

Review Source

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