# Page 15 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

[View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Deputy

## Showing most helpful reviews

Showing 351-375 of 768 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EF

Eli F.  
IT Director  
Retail  
Used the software for: Less than 6 months

### "Deputy is great"

May 24, 2023

5.0

Pros

User interface is simple and easy to use.

Cons

Cannot add clock in time without having a clock out time.

Review Source

SL

Steve Lucas  
  
  
Used the software for:

### "Hospitality & Retail Rostering Killer."

March 12, 2014

5.0

This product is the best of breed online rostering system currently available. Deputy provides you with world leading features and functionality for a fraction of the traditional business systems pricetag. Deputy allows you to effortless create, schedule and communicate your roster with your staff. Deputy dramatically reduces data entry by exporting your attendance records to your payroll software as timesheets, whilst still ensuring fundamental business rules are upheld. Employees also have the ability have their roster in their pocket through the smart device apps.

Pros

Data Entry Reduced Data and User Auditing Push Notification App for Increased communications Integrates with a number of leading payroll packages Easily plan your roster based on employee skills, costs and sales budget Low Price Quick Setup

Cons

Hard to find Cons, but here are a few functionality limited cons... Custom award rules engine only available in top price tier Breaks can't be schedule that easily Reporting can't be easily exported to excel

Review Source

SD

Sydney D.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Deputy"

April 23, 2019

5.0

Pros

I like that the software is able to track how far away someone is when they clock in. It’s helpful that you’re able to make it so they are unable to click in on their phones and that they have to take a picture with their time clock. Editing time clocks is also very easy and user friendly.

Cons

Nothing, it has made payroll so much easier! Love this software!

Review Source

SL

Stephanie L.  
Store Manager  
Retail  
Used the software for: 2+ years

### "Deputy is so easy to use and really great!"

April 17, 2018

5.0

Pros

Being able to easily schedule employees and swap shifts if needed and being able to publish/share the schedule with employees

Cons

It's a little hard seeing the availability and requests off as easily as I'd like to but overall it's pretty good!

Review Source

JM

Julio M.  
Chef  
Restaurants  
Used the software for: 2+ years

### "Julio "

May 24, 2023

5.0

Me gusta es útil para mi

Pros

Me gusta todo está muy bien creo que es perfecto

Cons

Que no me dice la vacación debe presentar la vacaciones

Review Source

LB

Louise B.  
Manager  
Telecommunications  
Used the software for: 1-2 years

### "Simply better"

April 22, 2017

5.0

Using deputy to keep up to date with work scheduling, rostering, pays and pretty much all of my day to day employee communications has been made easy and extremely efficient since using this software. Simply easy and so much better then my past experiences with other softwares

Pros

Simple and quick to use

Cons

Umm its name

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Louise! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

VR

Verified Reviewer  
Director of People & Culture  
Hospitality  
Used the software for: 6-12 months

### "Simple and user friendly"

April 17, 2018

5.0

Pros

The ease it provides considering I have hourly staff members spread across multiple different buildings on the east coast.

Cons

When an employee forgets to clock out, it doesn't automatically end a shift after a certain period of time. After 16 hours of being clocked in, the system should automatically end a shift.

Review Source

RS

Regina S.  
Manager  
  
Used the software for: 1-2 years

### "Deputy is perfect for us when we have employees who do not work from the home office."

April 17, 2018

5.0

Time Sheet

Pros

Employees can clock in at any location from their mobile phone. If an employee forgets to clock out and if they are set upf for mobile clocking in and out, the system will automatically clock them out.

Cons

Tasks should have the ability to be more detailed and should provide more characters for writing more. If a web link is provided in tasks, please allow the link to be clickable.

Review Source

ACL

Ana Claudia L.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Great scheduling system!"

April 12, 2017

5.0

After reviewing a lot of scheduling softwares we decided to use Deputy and it was a great decision. Easy to use and my employees love it as well.

Pros

Scheduling feature Shift swap and offer

Cons

Connecting to payroll hasn't happened yet.

Review Source

Response from Deputy

April 13, 2017

Thanks for your awesome feedback Ana Claudia! We love hearing success stories like yours and can't wait help help you integrate with payroll. Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

MD

Mark D.  
Director  
Construction  
Used the software for: 6-12 months

### "Deputy Application"

July 21, 2016

5.0

I have been using Deputy for 6 months, it's awesome. I can easily see where staff are, export time sheets seamlessly to QBO. It just has made the scheduling of staff and time sheet records so quick and easy. The team continuous improvements of the package is fantastic, already making an awesome package better. It was easy to setup also. You don't need a degree to figure it out. The support team respond very quickly, within 10 minutes.

Pros

Ease of use. Functions. Reliability, no crashes or weird error messages

Cons

Non

Review Source

Response from Deputy

July 21, 2016

Thanks for the love, Mark! Glad you are getting great value and we appreciate the feedback! We love helping our customers make a huge impact on their business.

mS

michele S.  
owner  
Restaurants  
Used the software for: 6-12 months

### "Very disappointed"

August 20, 2021

1.0

Bad I have spent wasted hours trying to solve an integration. Now changing to Australian based company that know their product.

Pros

None now after the lack of support. It is clunky and does not streamline.

Cons

No Technician had any idea about third party integration

Review Source

AM

Aaron M.  
Operations manager  
  
Used the software for: 2+ years

### "Good experience "

April 23, 2018

4.0

Pros

I love the open shift functionality. It helps me flex my staff up as needed. The support staff is the soul of it.

Cons

PTO accrual feature isn't great. I think that he was onto something with his short, declarative sentences.

Review Source

SC

Stephanie C.  
Owner  
  
Used the software for: 6-12 months

### "Refused to refund pre-pay "

April 4, 2018

1.0

Pros

It's easy to use, and set up. Chat customer service was great; phone and email customer service was a waste of everyone's time.

Cons

As soon as I signed up my Sales Rep was MIA. The work around he explained for my particular need was clunky and confusing. I wasn't able to have different rates for different locations/areas of work. I pre-paid for the year, as it is a significant savings. After confusing all of employees and contractors, I decided that I needed a different solution. I was put on endless hold, when I explained the situation, and told I needed to contact their office in Australia, which only works on their time zone, via email. I received a glib "we don't offer refunds per our Terms & Agreement". Shame on me for not reading, the fine, fine print, but now having read various postings and reviews, this has happened multiple times....such poor form.

Review Source

AF

Amber F.  
Pastry Chef  
  
Used the software for: 1-2 years

### "Deputy is an incredible, user friendly program for scheduling and tracking information."

April 23, 2018

5.0

Pros

ease of moving shifts around, ease of editing hours employees worked, ease of copy and pasting schedules for following weeks, the spreadsheet that gets downloaded for payroll is very clear and easy to ready.

Cons

if you want to delete an employee, you have to go through and delete every single shift of theres before removing them. small headache but still annoying every time.

Review Source

VR

Verified Reviewer  
Food And Beverage Supervisor  
  
Used the software for: Less than 6 months

### "It is fairly easy to use and our teams have adapted quite well to it."

December 5, 2017

4.0

Pros

Staff cannot pick and choose their shifts, making it fairer. It is easy to see how much we are spending on wages. I like that we have contact details for each member of staff on there.

Cons

There were a few teething problems, with some team members not being able to set an account up straight away.

Review Source

AK

AJ K.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Outstanding staff scheduling software"

April 23, 2017

5.0

I looked at over half a dozen options in depth, entering schedules and staff and doing trials. I ended up deciding upon Deputy software and couldn't be happier. It's smooth and intuitive to use for both the staff and management alike and integrates with Xero smoothly saving me time and money. The staff love the ease of the app and it allows them to fill shifts they can't do making like easier for me. I can choose to approve the changes or not. It has improved communication with the staff as well, do to the nature of our work, we are all on shift on different days and times. This helps us communicate. All the components of this well thought out software work and the customer service has been great. I really can't recommend it highly enough.

Pros

Easy to use. Integrates with Xero and other software. Helps communication with staff. Allows for SMS, email, and push notifications.

Cons

Haven't found any.

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback AJ! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

AT

Andrew T.  
Director of Sales  
  
Used the software for: 2+ years

### "A great tool for managing our staff and letting them manage shift swaps etc. "

April 17, 2018

5.0

Pros

The ability for staff to find their own shift replacements. This works so well and makes staff more responsible.

Cons

Needs ability to mass schedule or mass block unavailability. To block a full week off for example.

Review Source

MT

Matt T.  
Office Manager  
Airlines/Aviation  
Used the software for: 1-2 years

### "Excellent teamworking software that's at a reasonable price"

December 21, 2017

4.0

Cleaner and more productive interaction between our staff team

Pros

We moved from revel to deputy and found it far more advanced that revel. Interaction between users is easy and the interface is awesome.

Cons

For us it crashed a couple of times but that might just have been our connection as it could be sporadic. Some of the functionality also caused some of our staff some issues when using.

Review Source

VR

Verified Reviewer  
General Manager  
  
Used the software for: Less than 6 months

### "User friendly"

April 19, 2018

5.0

Pros

Simple, not complicated. Offers what is needed and can manage all staff in one easy location. Scheduling is simple.

Cons

Hope we can add a time off request from offering more detail. Need to know why they are requesting time off. Also need to know when they are not available to be scheduled.

Review Source

KN

Kahni N.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Very, very easy to implement and use. "

June 21, 2017

4.0

It makes rostering and timesheets extremely fast and easy.

Pros

Is really easy to for everyone to use. Its quick, can be accessible on your phone or laptop. Its really easy to copy shifts in advance which reduces a lot of time at work.

Cons

None really. If I had to list something I would love to have my deputy shifts in the same calendar that I use for all of my family appointments etc.

Review Source

DM

Darrell M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Good product with constant development will keep me staying with Deputy"

April 17, 2018

5.0

ease of scheduling

Pros

Ease of use from scheduling to employee interaction. The employees have the ability to use the kiosk and also their smart phones to communicate

Cons

Would like to see weeks broke out to better determine over time. There is nothing that I really dislike about this software. I have used many others over my career of 30 plus years and this is by far the best.

Review Source

CH

Chris H.  
Executive Chef  
  
Used the software for: 2+ years

### "Really great system. Easy to use. "

June 26, 2018

4.0

Pros

Ability to roster staff and let them know their shifts without having to contact each of them individually.

Cons

Filling out this review and now filling it out again. Don't make every question mandatory to answer!

Review Source

VR

Verified Reviewer  
Chief Financial Officer  
Mental Health Care  
Used the software for: Less than 6 months

### "It is intuitive and does what we need it to do"

April 17, 2018

5.0

Pros

It is very easy to use and we can quickly train new staff on how to use the software. It allows for flexibility for complex scheduling needs.

Cons

I don't have many complaints. It would be nice if there were more automated reporting functions but that doesn't impact the way that we use it.

Review Source

AL

Angela L.  
Owner  
  
Used the software for: Less than 6 months

### "Extremely Happy to Have Found Deputy"

February 13, 2017

5.0

I've been using Deputy now for around 5 months now. I love what this software has done for my very small (3 employee) business. It allows us to communicate, schedule tasks, track time sheets and more. I love it. Makes running my business easier. I also love that it integrates with my Xero program as well. Thank you for a great, quality product with small businesses in mind.

Pros

Tracking of timesheets, schedules, tasks and communication

Cons

There should be a manager option where I can see what my employees task each other. The tasks also aren't shown in order by date (at least the last time I looked it wasn't). I would also like to be able to edit a task if needed. Once it's made, I have to delete and re-type if changes are needed. I would also like to task something to more than one person in a day.

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Angela! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

JS

Jennifer S.  
owner  
Retail  
Used the software for: 1-2 years

### "I wish we would have used them years ago."

April 23, 2018

5.0

Pros

Employees can manage their own schedules, and they get text messages with schedule updates. It is easy to create different departments. We also like how it exports to our accounting software.

Cons

No cons. There is really nothing I'd change. We've been very pleased with the app. It is much better than trying to do everything on google calender like before.

Review Source

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