# Page 16 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

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Last updated March 13th, 2026

# Page 16 - Reviews of Deputy

## Showing most helpful reviews

Showing 376-400 of 768 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MB

Michael B.  
Owner/ Bar Manager  
Hospitality  
Used the software for: 1-2 years

### "Recommend for all businesses big or small!"

April 18, 2017

5.0

I have found navigating the roster very easy as well as communicating with my staff. It has saved me time with using different calendars and spreadsheets to coordinate the staff.

Pros

Easy to use.

Cons

Slows down on Safari, much better on Chrome!

Review Source

Response from Deputy

April 20, 2017

Thanks for your awesome feedback Michael! We love hearing our customers share success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

ED

Ellen D.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "BOY & Co loves Deputy!"

April 18, 2017

5.0

Deputy is super easy to use for both myself and my employees. Not only can you publish rosters via the app, you are also able to send out group messages which is a great communication tool to ensure everyone is always on the same page. Would highly recommend to any business.

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Ellen! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

DM

Drew M.  
Staffing Director & Warehouse Manager  
Events Services  
Used the software for: 2+ years

### "Great experience managing 101 part-time employees using Deputy "

April 18, 2018

5.0

Pros

Intuitive & Easy to Use Especiallly like the NewsFeed/Communication Feature Excellent Customer Support Easy Interface to Payroll System (Gusto)

Cons

While excellent for one of our annual events, the software does not readily lend itself to our being likely to use year round for our many other grassroots marketing events. Just a tad too cumbersome to get all the events set up and even still - it's more time tracking and reporting where we need a tool that is specifically geared toward marketing events management end-to-end that would contain some element/module for time tracking.

Review Source

VR

Verified Reviewer  
Senior Director  
Consumer Services  
Used the software for: 6-12 months

### "Excellent software. "

December 4, 2017

4.0

Data capture and efficient scheduling

Pros

It has everything I need to keep track of my business activities. Now it's easy for me to do my accounting at the end of a project.

Cons

I have a lot of sub contractors who work on short term projects and I can't figure out how to capture these cost without paying large amounts in fees.

Review Source

KD

Kellye D.  
Moderator  
Consumer Services  
Used the software for: Less than 6 months

### "Deputy is just ok"

September 28, 2019

3.0

Deputy is used for our scheduling as well as time tracking.

Pros

It is pretty easy to use to see my schedule and offer or pick up shifts as needed. I am able to see everyone else on my team that is scheduled for the day which I like.

Cons

Since using deputy I have encountered a lot of issues with either clocking on to a shift or clocking out. I have had times where I was unable to clock in or out and my manager has had to manually update my time which just makes more work for them.

Review Source

MB

Max B.  
creative director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Good software, but misleading pricing"

October 8, 2020

3.0

Average

Pros

The software is fairly easy to use once you get used to it and has a lot of useful features

Cons

The pricing is very misleading. You have to pay a monthly fee for yourself as an admin user even if you don't input any of your shift info into Deputy and there is also a minimum spend which they only mention in the small print. It took me several months to realise that, because I'm not spending enough and don't have enough users they have been charging me more than the monthly user fee I should be getting billed. This was never communicated and they won't even apply the difference as a credit to my account when I'm over the spend. If I had been given clear and transparent pricing information from day one I probably would have gone elsewhere. Customer service was not willing to help either.

Review Source

CB

Cam B.  
Manager  
  
Used the software for: 1-2 years

### "Awesome for multiple locations and really easy to use . "

April 20, 2018

4.0

Pros

Really easy to get shifts covered and repacled Simple to use Quick Time saver Love how I can do most of the tasks from mobile .

Cons

Does not have approve swap on mobile need that really bad Also I don't think you can approve a leave on mobile as well need that Really hard to swap shifts using the app while creating a schedule.

Review Source

BW

Brook W.  
Manager  
Retail  
Used the software for: 1-2 years

### "Makes rostering a breeze!"

April 18, 2017

5.0

Deputy has made rostering breeze! It has taken hours off my now defunct manual rostering process. I can manage shift changes and approve time sheet wherever I am with the handy deputy app. Highly recommended!

Pros

It's easy to use and mobile

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Brook! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

BN

Blair N.  
Operations  
Packaging and Containers  
Used the software for: 6-12 months

### "Worry free time keeping"

June 9, 2017

5.0

easy to track time for payroll.

Pros

easy to use all aspects of time keeping and scheduling. Also like the assignable task feature . we have seasonal workers so I like the flexible payment plan.

Cons

I have had trouble exporting timesheets with my accounting software. It is sometimes clunky. I would like an alert if time elapses without activity so I won't forget to clock out. I wish the vacation function would insert a value on the weekly page somehow so we can tell if someone is on vacation.

Review Source

NH

Natalie H.  
Pre-ETS Coordinator/Employment Specialist  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Accessible and Easy Use"

March 28, 2019

5.0

I can be on the go and document what I am doing and show that I am on location if needed. It helps me keep track of what clients I met when, and is especially helpful when writing reports and dates are needed.

Pros

I liked that my coworker who was blind could easily navigate the app using her iphone and text-to-speech. I also like that I can look back at dates and see I did that day, as well as my hours total count for the week. The hours total count is a change that I requested to the app and the updated showed in a reasonable amount of time. The design is easy to use with the iphone app, and I like that the categories can be designed to fit your business tasks for streamlined documentation of how much time is spent doing a certain task. Also, you can put notes to detail what you were doing during that time period which is crucial for staff that are changing tasks all day.

Cons

Sometimes the app will glitch when putting in an end time and after changing the end time from the current time it will default several times back to the current time instead of the end time you want.

Review Source

LB

Lani B.  
People and Systems  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Absolutely fantastic"

April 17, 2018

5.0

Xero integration Ease of rostering and seeing avalibilities across 5 sites News feed Shift swapping and open shifts

Pros

We have started using Deputy in our 5 sites, we have 100+ employees and most work in more than one of our sites so being able to see when they are working in another "location is so valuable" Also the ease of exporting timesheets to xero payroll is AMAZNG!

Cons

I would like to see email notifications sent when a staff has a birthday, sometimes this gets lost in all the other notifications.

Review Source

JK

Julie K.  
Manager  
  
Used the software for: 6-12 months

### "Everyone I've dealt with has been extremely helpful and eager to help"

April 20, 2018

5.0

More time and more sanity

Pros

Its so much easier to do the scheduling and staff payroll with this program. I had a tough time with connecting with ADP but it seemed like they worked tirelessly to get the issue resolved.

Cons

It's difficult to finish the schedule when I have to keep going back and forth between the schedule and then go to people to double check their unavailability. Also, I don't care for the fact that you can't edit unavailabilities, you have to delete and start over.

Review Source

EM

Elena M.  
Location Restaurant Manager  
Hospitality  
Used the software for: 6-12 months

### "Great value for money! "

April 18, 2017

5.0

Deputy saves a lot of time bs effort. It gives and calculates all the information a company needs from an HR perspective. Instant meetings, instant receipt of schedules by all members, instant hour calculations all a touch of a button. It has helped me and my company a great deal. It should be used by everyone.

Pros

It's quick and simple

Cons

Needs more shortcuts, copy paste single units not just whole pages

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Elena! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

VR

Verified Reviewer  
Business Owner  
  
Used the software for: Less than 6 months

### "Deputy makes my hectic busy business so much easier. My workers are updated on schedules quickly"

May 3, 2018

5.0

Pros

Deputy is very Easy to use, and modifying shifts is a breeze. The Staff is very helpful and quick to respond to questions.

Cons

I would like to be able to copy & paste schedules from 1day to the next? And copy entire days schedule to the next.

Review Source

KM

Karen M.  
Deputy Manager  
  
Used the software for: 2+ years

### "A great tool for us with over 45 staff to juggle, don't know now what we would do without it!"

April 18, 2018

4.0

Pros

Ease of use, good app for phone. Staff love it

Cons

I would like to go back into a locked shift and change it as an administrator. (as shift that has already happened)

Review Source

AB

Angelica B.  
Customer Service Representative  
Consumer Services  
Used the software for: Less than 6 months

### "No more guessing "

December 5, 2020

5.0

It's been really good. I dont even have to stress about my time clock or losing track of hours. It's awesome.

Pros

I love how easy it is to find my schedule, pick up shifts, trade shifts, locate my pay slips, my tax documents and being able to keep of my hours.

Cons

I cant think a single thing. I have not had any issues or glitches. No problems with my clocking in and out either.

Review Source

MM

Maher M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Horrible Customer Service / Horrible Glitches"

June 11, 2020

1.0

NOT GOOD

Pros

It's connectivity with ADP RUN / Chat feature

Cons

Many glitches when it comes to connecting with RUN or scheduling, but the biggest problem is the inefficiency of the sales team whether the chat or phone. They are simply HORRIBLE. It will take half an hour and many screen shots before they can simply restate the problem. I spent hours over the phone and could not find a solution even after escalating ... Many questions about the integration with Run will go answered or they will ask you to call ADP Run who's support is no better if you ask them about a Deputy related question! PATHETIC

Review Source

JF

Jennifer F.  
owner  
Entertainment  
Used the software for: Less than 6 months

### "Great product for a small business"

April 7, 2017

5.0

I have only been using Deputy for a few months now after switching from another time recording app and I am so happy I switched. It offers many features and has been so easy to use for both me and my employees. Any time I've had questions, their support team is right there to answer them. We'll be using this app for quite awhile.

Pros

Easy to use for me and my employees. The app offers many features (that we actually use) at a great price point. The support team is available at any time to answer questions.

Cons

We have had a couple issues with employees viewing messages in the news feed that don't require confirmation.

Review Source

Response from Deputy

April 7, 2017

Jennifer, Thanks so much for the awesome review of Deputy! We're so happy you made the switch, and look forward to growing with your company this year. We love hearing positive feedback like this about our product and customer service! Feel free to reach out in the future with any further questions and happy scheduling. - Team Deputy

KF

Kimberly F.  
Bookkeeper  
  
Used the software for: 6-12 months

### "Big Help!"

April 17, 2018

5.0

Time, time, time! Effeciency!

Pros

This makes separation of Department schedules and time sheets very convenient! Exporting to an Excel sheet makes data entry into QB much better than manually calculating time an enormous help! It has cut down my payroll processing time down 75%.

Cons

The QB integration isn't convenient with the Desktop version at all! There are a few features I have suggested on the feature suggestions. I look forward to seeing them implemented.

Review Source

AO

Alexander O.  
Director of Security  
Security and Investigations  
Used the software for: Less than 6 months

### "Deputy has been a complete and versatile solution to my complex scheduling needs."

April 17, 2018

5.0

A highly visual and flexible scheduling tool that allows interoperability between multiple sites and pools of shared officers. Excellent customer service and customization. Top notch accessibility for users and administrators.

Pros

The software provides tremendous flexibility and features out of the box, and customer support has been excellent at resolving issues and making changes to tailor the product to some of my more specific needs. The interface is intuitive and easy to learn.

Cons

The lack of a way to enter multiple pay rates for a single employee based on the site they work, or some other parameter, was the only function that it seems to lack currently.

Review Source

FB

Faye B.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Deputy has taken a lot of time and stress from doing the payroll and rosters in a large busy venue"

May 3, 2017

5.0

Pros

accurate timekeeping accurate availability payroll integration user friendly ability to notify staff of shifts via sms or email

Cons

print options for rosters could be better not being able to set different pay rates for job titles. not being able to personalize authorization access levels

Review Source

wF

wendy F.  
administrator  
Medical Practice  
Used the software for: 6-12 months

### "I love working with Deputy!"

November 17, 2017

5.0

Pros

I can keep track of my employees time sheets, vacation use, and make easy, quick journal entries with out the paper mess. I save time each payperiod, I love the organization

Cons

I would like a notification flag that an employee has changed their time clock entry. It takes too much time to go to every employee- everyday and check their history and comments. Just put a flag on their time card when they change so I only have to check that one entry.

Review Source

CR

Caitlyn R.  
Veterinary Technician  
Veterinary  
Used the software for: 6-12 months

### "Would like to see more out of the app"

May 28, 2019

2.0

Pros

The application is very user friendly and well designed.

Cons

I would like to see more functionality out of the application. I would like to be able to track timesheets, set up direct deposit, access tax documents in the same place where my schedule is made.

Review Source

HO

Hannah O.  
Office  
Construction  
Used the software for: Less than 6 months

### "Best time tracking there is"

July 7, 2022

5.0

Pros

The interface is super simple- and this software nearly never bugs out.

Cons

A little too tight with the tracking- but it does remind you to clock out if you havent which is nice.

Review Source

AH

Ashlie H.  
VP  
  
Used the software for: 1-2 years

### "Deputy has the INCREDIBLE customer support!"

April 17, 2018

5.0

Pros

The ease of use. The reasonable cost. Customer support. Customer support. Customer support. Deputy customer support ranks at the top of all vendors we've used.

Cons

Open shifts are set to a specific location. For our business, it would be great if open shifts could cross multiple locations.

Review Source

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