# Page 17 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

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Last updated March 13th, 2026

# Page 17 - Reviews of Deputy

## Showing most helpful reviews

Showing 401-425 of 768 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BM

Bree M.  
HR Specalist  
Sports  
Used the software for: 6-12 months

### "Deputy"

April 18, 2019

4.0

Over all this is a great product!

Pros

This product is very user friends and it also has a system that integrates with our payroll system so it makes it easy to import time sheets.

Cons

I don't like that I am unable to export time sheets into an excel spread sheet.

Review Source

VR

Verified Reviewer  
Director  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great all in one app"

July 20, 2019

5.0

Great customer service, great app with all you need to be in controlled

Pros

It has amazing functions that make easier to process rosters, payments, management and control of staff

Cons

There's so far, not too much I can say negatively

Review Source

TH

Tiffany H.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "WE use this for 5 employee veterinary practice"

February 3, 2017

5.0

WE use this software to track hours and vacations time requests sent emails to me so I can approve, does a good job at tracking employee hours which is what i need it for mainly, no complaints pretty straight forward, we use a kiosk for checking in/out

Pros

EAse of use

Cons

not really any cons I can think of, unless a large staff might be more complex

Review Source

TA

Tito A.  
Lab operator  
Biotechnology  
Used the software for: Less than 6 months

### "Simple to use"

August 19, 2022

5.0

Pros

Clocking in and checking hours is alot easier compared to the old app we used.

Cons

Having to be within 100 feet to clock in for work.

Review Source

JB

Johann B.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "We have been using deputy in our busy restaurant for nearly 2 years, what a fantastic tool!"

May 2, 2017

5.0

Time saving.

Pros

Android app ++, easy control of staff and their hours worked, great consistent updates. awesome copy/paste function for weekly roster

Cons

The non-ability to choose what time you staff is required to be on break. Apart from that, the support team is always on to your issues...

Review Source

SW

Shannon W.  
Owner  
  
Used the software for: 1-2 years

### "Life changing !"

April 17, 2018

5.0

Pros

The ease and finesse of the app. Tech support is on point ALWAYS! The cost is affordable monthly and my employees love the ability to swap trade or request shifts!

Cons

The mobile app is a bit difficult to navigate as a shop owner side. Other than that it's a very easy program to use.

Review Source

EP

Enrico P.  
  
Food & Beverages  
Used the software for: 1-2 years

### "Just simply ... the best !"

June 11, 2015

5.0

I tried all of them. All the APPs for the rostering on line. I used to swap from app to the other every 4 months. When I found Deputy I didn't change anymore. Simply fantastic. My staff love it very much. I have to be honest. I wasn't sure between Deputy and When I Work but after the two last updates Deputy is absolutely the best one. Try it... and you will understand.

Pros

User friendly, push notifications, good resolution for iPhone 6 plus, communications between staff.

Cons

price, no "sort by employees" on the scheduling view (i miss so much this kind of view).

Review Source

AH

Andrew H.  
Maintenance Technician  
Facilities Services  
Used the software for: Less than 6 months

### "Keeping time made easy"

February 6, 2019

5.0

Over all my experience has been great, the last couple weeks have gone smoothly and I would recommend this software to anyone.

Pros

I really like this software for taking time. It is very accurate and if your management takes the time to enter it, you can see your scheduled shifts far in advance. I have only been using this for a couple weeks but it seems to be a great improvement on the software we used to use.

Cons

I really have to reach for a con but maybe it would be nice if they put a clock on your screen that gave you live updates on your time. That way you can clearly see how long you have been working without having to try to figure it out. Also it is probably a fault on our end, but the address for my work shows a location in a totally different state, but I am pretty sure I know how to get to work.

Review Source

RC

Ryan C.  
Operations Director  
  
Used the software for: 1-2 years

### "Deputy makes my scheduling easy so that I can pay more attention to the people I'm scheduling!"

April 17, 2018

5.0

Pros

I love that I can create templates and create notes on each shift for specific tasks that day. It helps my employees know what to expect and foresee how their week will go.

Cons

I wish I could adjust all shifts for a particular employee, instead of changing the times individually.

Review Source

KS

Kaylee S.  
Admin/Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Deputy has cut my scheduling time in half! It is so easy to use and the mobile app is great as well!"

April 23, 2018

4.0

Faster scheduling

Pros

I like that I can easily copy the schedule from week to week and then just fill in the few blanks from RO's. I have been able to keep a fairly consistent schedule and my employees appreciate it.

Cons

The fact that unless I personally update everyone's unavailability, they can not just to it themselves and have it be approved or unapproved. People would be able to change when they are available without me ever knowing.

Review Source

JO

Jeff O.  
Management  
Food & Beverages  
Used the software for: 1-2 years

### "Great product. Makes life much easier."

November 18, 2017

5.0

Pros

I like all the data deputy keeps track of. You can easily track employees hours and find out exactly when they clocked in/out, took breaks and so much more.

Cons

Occasional trouble logging in but may be from bad internet connection. I have had very little issues with deputy.

Review Source

LH

Laura H.  
Office Manager  
Accounting  
Used the software for: Less than 6 months

### "User-friendly interface, reasonably priced"

March 19, 2018

4.0

The scheduling features, clocking in and out (especially with location services), communication with team capabilities, and overall polished interface are so well thought out and executed. I researched several different software and apps, but this one really checked a lot of boxes for our small business.

Pros

We moved to Deputy from our previous HR management software because it had become too expensive.Deputy's pricing is second to none. The time clock feature is very useful for our company.

Cons

The only issue I still have with the app is its inability to have several different pay rates for each person. Our company offers several different "jobs" that people can claim, but each job has its specific pay rate. When it comes to payroll, it would be nice to be able to select which payrate that employee is being paid for each shift/or position.

Review Source

GM

Gina M.  
Office Manager  
  
Used the software for: Less than 6 months

### "Deputy makes keeping track of time clock very simple. We are a small business - Deputy is perfect."

November 16, 2017

5.0

Saves me a lot of time.

Pros

The app to clock in and out is my favorite part about Deputy. I like that employees can check their schedules from wherever, but I can limit where they can clock in.

Cons

I don't like the time off tracker very much. It feels overly complicated. It really doesn't help track accruals or holiday days very well. I wish it did everything. I also wish it connected with my payroll software - Benefit Mall Pay Focus. I also HATE that when you fire an employee, you have to delete all their open shifts first. If I am getting picky, sometimes customer service isn't very helpful. At least on the online chat. They never seem to know what I am talking about when I am asking questions. I have to screenshot and describe in way too much detail what the problem is.

Review Source

ZG

Zach G.  
Regional Retail Manager  
  
Used the software for: 1-2 years

### "Very easy to use and train!"

April 17, 2018

5.0

Pros

The accessibility the ease of associates being able to clock in and out on their mobile phones. Approving time sheets is also quickly done.

Cons

No way of tracking accrued PTO - You would have to integrate with another system so we are currently having to track this manually.

Review Source

AB

Akmal B.  
  
  
Used the software for: 6-12 months

### "Best Workforce Management System"

December 26, 2018

5.0

Pros

Adjustable and flexible tool for scheduling. Price is reasonable. Start and Finish your shift Timesheet approval Reports

Cons

There are no cons that might be mentioned here. The Deputy is one of the best products in its categories.

Review Source

SR

Simon R.  
Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Deputy is awesome"

May 24, 2023

5.0

Pros

Easy to use, a fantastic rostering system

Cons

It doesn't recognise phone numbers from outside of Australia when inviting staff to join and have to use an email address.

Review Source

SJ

Sam J.  
Account Coordinator  
  
Used the software for: 1-2 years

### "I use deputy to manage staff all over Canada. It helps me to track hours!"

April 17, 2018

4.0

Pros

This software is very easy to use! I was able to add in approximately 150 shifts within a about 30 minutes. My staff also loves to use it!

Cons

I don't like how slow notifications come in. If someone is late to sign in, it notifies you a couple minutes - 10 minutes after.

Review Source

CP

Chad P.  
Dispatch  
  
Used the software for: 6-12 months

### "We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management."

November 15, 2017

4.0

We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features.

Pros

Probably one of the best scheduling/staffing apps out there organizing my company's staffing, scheduling and payroll.The scheduling features, clocking in and out (especially with location services), communication with team capabilities, and overall polished interface are so well thought out and done.

Review Source

Diego D.  
GESTOR COMERCIAL  
Financial Services  
Used the software for: 2+ years

### "Muito Bom ! Indico !!!"

September 23, 2022

5.0

Pros

Gosto de usar. Atende bem ao que se determina a fazer !

Cons

Poderia ser menos burocratico. So isso ! Mas muito bom !

Review Source

DG

Div G.  
Co-founder  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "good product, horrible customer service"

January 9, 2019

3.0

Pros

Scheduling features are great, export functionality makes the job easier

Cons

Horrible customer service- one agent had so much attitude that it was unbelievable. Also, the API/zapier integrations are not perfect so it gets hard to automate export of data/timesheets

Review Source

SM

Sebastian M.  
General Manager  
Entertainment  
Used the software for: Less than 6 months

### "The program is useful in it's strengths."

July 30, 2018

4.0

better control over scheduling and mobility.

Pros

The accessibility to communicate with staff. With the ability to have a stream like thread for each location it's an easy way to communicate with selections of the workforce or the entire business.

Cons

The lack of customisation for our industry. I can see how this software would be great for small restaurants and hotels however for the entertainment industry it's not as flexible as it needs to be. This can be overcome with workarounds however it would be great to increase the customisation for the businesses that wish to use it.

Review Source

MM

Michael M.  
Senior VP of Operations  
Sports  
Used the software for: Less than 6 months

### "Deputy exceeds our expectations on every level! Unmatched customer service & support. Very happy!"

April 30, 2017

5.0

Pros

What I like most is what I never expected and that is that our staff LOVE it! They are engaged, they use the messaging, love the task feature and appreciate the ability to provide input to their own schedule. Also, the make-up of our staff is super random from week to week and Deputy allows us to do custom scheduling with 100% accuracy.

Cons

Keeping in mind that we just started using Deputy it might be a little unfair for me to answer this right now but what I find is that it is a little tedious to have to do as many things manually as we do. I'm sure I will discover shortcuts soon enough so this isn't even a complaint. Plus, the reason I gave the' Value for Money' 4 stars is because of the US/CDN exchange rate, again, nothing to do with Deputy.

Review Source

RP

Rodney P.  
Accountant / Bookkeeper  
Food & Beverages  
Used the software for: 6-12 months

### "Review from Bellyfish"

April 18, 2017

5.0

Deputy is a good program for rostering and timesheeting but it does need to have an easier Integration process with Xero Accounting Software and MYOB. Xero Integration is one of the main reasons we chose Deputy but as it turns out, it is not that easy to setup as we need this for the ease of processing the Weekly pays + Weekly Payroll Costings

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Rodney! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

SD

Sherry D.  
Administrator  
  
Used the software for: 6-12 months

### "Love almost everything about it"

May 2, 2018

4.0

Pros

Easy for staff to use to track hours and schedules. Easy to export timesheets for payroll. Phone app is really handy. Training and support is superior.

Cons

Often shows staff clocked in off site, when I know they were here. I'd like to use it to track PTO, but Deputy is capable of using only one accrual rate and we have several, based on longevity. The system is clunky when we put in less than a full day of PTO.

Review Source

KV

Kelly V.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Deputy"

February 21, 2019

5.0

Pros

For the most part it is very easy to use. It was easy to input employees, for them to clock in and out, to correct times if needed, and to approve times.

Cons

Even though it is supposed to sync with QuickBooks, I can't get it to do this, even with assistance.

Review Source

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