# Page 2 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

[View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Deputy

## Showing most helpful reviews

Showing 26-50 of 768 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AE

Amy E.  
Vice President  
Retail  
Used the software for: 2+ years

### "Deputy timeclock software review"

November 25, 2025

4.0

Deputy has most of the functionality we are looking for in a timeclock application. Our employees find it easy to use, and the punch details easily export to our payroll system.

Pros

Managers can see the schedule and current punch-in information, and communicate with the whole staff through the app. This allows supervisors to keep track of who is working, and quickly make scheduling changes as needed.

Cons

When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. This can be frustrating when, for example, an employee returns early from a doctor's appointment, thinks they have punched in, but their supervisor finds out when approving timesheets that the punch was not logged.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Our buying group, Ace has a relationship with Deputy and negotiates reasonable rates. We can talk to Deputy representatives in person at Ace conventions.

Review Source

Caitlin X.  
Cluster Manager  
Retail  
Used the software for: 1-2 years

### "User friendly for everyone"

January 29, 2026

5.0

I used it as a retail manager for over 2 years and was always thankful it existed. Support was helpful on the few occasions I needed it.

Pros

It's so easy to use on both a manager and employee POV. It's so user friendly! I love that you can assign shifts, remove shifts, swap and edit shifts easily. You can also very easily time track employees, which makes payroll much easier.

Cons

The mobile app vs desktop experience is a bit different, and I found notifications hard to manage sometimes.

Review Source

CR

Charly R.  
OPS Manager  
Hospitality  
Used the software for: 1-2 years

### "Deputy , a must to use"

March 4, 2026

5.0

I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals

Pros

Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best

Cons

The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses

Alternatives considered

[Tanda](https://www.capterra.com/p/143817/Tanda/)

Reason for choosing Deputy

iv used deputy before the rep came to see me

Review Source

TL

Tim L.  
Operations  
Warehousing  
Used the software for: 2+ years

### "Deputy - a solid scheduling and timekeeping platform."

May 27, 2025

5.0

I used it operationally for a few years and found it easy and functional. Its very easy to make basic changes to scheduling and do timesheet approvals from a phone.

Pros

Detailed functionality makes it ideal for most aspects of managing staff scheduling, timekeeping, and outputting to payroll. Easy to use by employees.

Cons

Once in a while, employees would have issues with the app, but this would be temporary, possibly to do with connectivity on the devices. Its not the cheapest option if you have a lot of staff doing few hours, as its a per user subscription I think.

Alternatives considered

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reason for choosing Deputy

Deputy was chosen by our company. I think I preferred Deputy to use, but could switch to ConnectTeam for the value.

Review Source

VR

Verified Reviewer  
HR Manager  
Retail  
Used the software for: 6-12 months

### "Good product. Needs better support. "

February 25, 2026

4.0

Average. Needs to improve sales team and support by a mile. They got potential but losing because of their crappy CS.

Pros

It is easy to sue once set up. Setup takes a while and their sales or support is very lackluster and the CS is very slow.

Cons

Slow CS and they are not very knowledgeable. I end up setting up from other users. It is very hard to get answers.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Just time management. Other stuff stayed with adp

Review Source

VR

Verified Reviewer  
GM  
Retail  
Used the software for: 2+ years

### "I itially ok but we outgrew it"

August 8, 2025

3.0

Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers.

Pros

Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point

Cons

Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load.

Review Source

MP

Mel P.  
Customer Service  
Entertainment  
Used the software for: 1-2 years

### "Easy and Simple"

February 19, 2026

5.0

It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far.

Pros

It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze.

Cons

I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode.

Review Source

TR

Tania R.  
office admin  
Civil Engineering  
Used the software for: 1-2 years

### "5 Stars for deputy"

July 14, 2025

5.0

My overall experience is very positive and our bussines has now been using it for a while and will continue to use in the future

Pros

the ease of use. very easy for all my crew to use each day. love the pin drops so you can see where crew are clocking on and off

Cons

nothing, it is really easy for everyone to use and simply but yet great design. love it can say a bad thing about it

Alternatives considered

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reason for choosing Deputy

easy to use, cost efficent and employees can use anywhere

Review Source

JgC

Joao gabriel C.  
Recepcionist  
Hospitality  
Used the software for: 6-12 months

### "Best software to organize your company!! highly recommend it"

February 24, 2025

5.0

Before Deputies software, we were using 3 different software to have the same functions that we have with the Deputy, paying much more to have different things and not unified way of working. What I most like about it, it is the fact that it merges different function, it is very useful and incredible how it literality serves to different areas of my company from HR with the job descriptions to the managers to better understanding the time management and the scheduling of work. I really recommend it.

Pros

The software is amazing due to the amount of things you can do with it, from organize the company schedules - saving time and money and helping, until creating very efficient work schedule as much as time tracking and management help.

Cons

Until now my coworkers and I have no things to complain about it.

Review Source

JH

Jenna H.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for scheduling but limited"

April 22, 2025

4.0

Deputy is easy to use, you can cut/paste schedules, it has a cost analysis and easily integrates into an number of payroll systems. Would love if they built out the platform more though so they had chat etc.

Pros

Easy to schedule, people can confirm shifts, shows cost analysis.

Cons

Limited functionality - We use it for scheduling only. Although I see the have a new HR function. Other systems like Connecteam have more functions and are generally cheaper.

Alternatives considered

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reason for choosing Deputy

We have been using Deputy but will transition now to Connecteam for price and additional functions

Review Source

KW

Katy W.  
Director, Talent Management  
Computer Software  
Used the software for: 6-12 months

### "Not Recommended for Remote Workforces"

December 4, 2024

2.0

To be clear, Deputy is a lower-cost platform. We also selected this platform in a time crunch, so some of the things we've found most challenging would likely have been discovered in a due diligence process had we had more time. That can't be blamed on Deputy. However, the support (or lack thereof) and the constant glitches that no one can explain are just exhausting and I would absolutely pay more for a system that performed this basic functionality more reliably.

Pros

Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well.

Cons

Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Justworks](https://www.capterra.com/p/223913/Justworks/)

Reason for choosing Deputy

The ability to create customized timesheet attestation statements which were a requirement for our Legal & Compliance team.

Review Source

AB

Amile B.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Useful for SMES like restaurants, Agencies, seller shops, Gyms etc."

January 18, 2025

5.0

Deputy is very useful specially for business who has a casual employees, contractors or under agencies with shift to shift pay basis. You can manage your people wisely from the term itself, deputy rostering management.

Pros

Deputy links timesheets to payroll system. Also, you can keep track with lates, absences, time offs, and most importantly the timesheet approvals before finalising shifts for payroll.

Cons

I didn’t like the view of the scheduling if you have multiple locations or areas. But it’s very minimal. The prior view before the latest update was better in my own perspective. Also, I didn’t like the leave options available to manually input the times starts and ends, instead of just inputting the total hours of the day.

Review Source

JN

Josh N.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Easy and reliable scheduling tool"

November 7, 2024

5.0

Deputy has an insane amount of features that help with the management of a business, but we mostly use it for our schedules and shifts, which has worked amazingly because the platform allows you to work quickly and in a simplified manner. It has also helped us in decreasing our costs regarding wages because we are able to plan our shifts according to our sales and make sure that we are scheduling our staff in the right time. It has helped us improve our communication and it's an effective product to save time and approve simple things like day-off requests without directly communicating with a team leader.

Pros

Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated.

Cons

My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying.

Review Source

SE

Sean E.  
Client Services Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Deputy Review"

May 12, 2025

5.0

Very happy with Deputy and it is invaluable for our organisation.

Pros

Very transparent and clear shift scheduling app. Provides both workers and clients a detailed overview of shifts that are booked in. The app is very user friendly. Easy to submit timesheets and view the details of each site.

Cons

Customer services can sometimes take a while to respond to you.

Review Source

DJ

Derek J.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "One of the best Scheduling tools"

November 1, 2024

5.0

This is a great tool for scheduling that prevents confusion and makes the workplace feel more fair and interconnected.

Pros

Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want. Leave management is also a lot easier!

Cons

Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex. Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users. The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements.

Review Source

MG

Moran G.  
Mobile Marketing Lead  
Consumer Services  
Used the software for: 2+ years

### "The best shift coordinator, guarantees many solutions to ensure the continuity of workflow"

January 5, 2025

5.0

Pros

Deputy, with its user-friendly interface, simplifies shift scheduling. I loved how it ensures that all team members adhere to the approved schedule, each member can easily view the active schedule and follow up on any urgent updates. Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.

Cons

Some crashes occur that prevent the full active schedule from being displayed at once, it may require reloading the page more than once to resolve the issue.

Review Source

HD

Hannah D.  
Buyer  
Retail  
Used the software for: 1-2 years

### "Amazing rota software, favourite to date"

April 11, 2025

5.0

Very positive, the. best rota software I have used to date. I wish they would add some more features.

Pros

Easy rota'ing and can see across multiple business areas seamlessly

Cons

No time clock software, would be good to have employees clock in and out

Alternatives considered

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reason for choosing Deputy

Better payroll integration and chat function

Review Source

LN

Lori N.  
Owner  
Retail  
Used the software for: 1-2 years

### "All your scheduling needs in one place! "

March 22, 2025

5.0

Overall, Deputy delivered everything they promised very well! Its the perfect app for streamlining team scheduling and keeping track of timesheets easily! Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards!

Pros

Deputy is a great tool for communicating with your team and managing their scheduling and timesheets!

Cons

Deputy has limited features for the price when compared to other platforms in the same segment.

Review Source

IH

Isabella H.  
Marketing Manager  
Retail  
Used the software for: 1-2 years

### "Deputy is user and mobile friendly!"

August 26, 2025

5.0

Overall, the accessibility of the platform on my phone is what makes this app the best for me. I have recommended it in new jobs as well where they don't already use it.

Pros

It is user friendly, allows for accurate time tracking and also it is mobile friendly. I can easily clock on and off for shifts and communicate with my team.

Cons

Not the best for remote employees as the app is location-based. Can be tricky coordinating employees in different time zones.

Review Source

JM

Jeremiah M.  
Chief of operation  
Security and Investigations  
Used the software for: 1-2 years

### "The best out there "

May 22, 2025

5.0

Awesome great fantastic perfect I have no complaints at all . Please keep up the great work don’t change

Pros

Honestly everything I have no complaints at all it’s the best app I’ve ever used as an employee and admin

Cons

The cost a month , that’s all I can think of and that’s me grasping at straws. It’s really a great app

Review Source

WO

Wendy O.  
HR officer  
Banking  
Used the software for: Less than 6 months

### "Deputy Review "

December 7, 2025

5.0

Overall great experience and our records where kept secured and the customer support was always available

Pros

Great value for money and the clock and times was very effective that it helps witn efficient time tracking

Cons

The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix

Review Source

SB

Sunil B.  
Manager  
Retail  
Used the software for: 2+ years

### "Easy to use and efficient for staff rostering - Deputy"

December 11, 2024

4.0

Overall, easy to use and efficient for daily operations because of interface, and real-time updates.

Pros

User friendly interface! Aesthetically pleasing! Not too cluttered!

Cons

Lack of customer service support, along with few customization options, and lack of accessibility features!

Review Source

JL

Janne L.  
Finance and Commerce  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "team organization"

October 22, 2024

4.0

It makes it easy to see the shift schedule from the application and thus have a clearer and more detailed work organization

Pros

I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work

Cons

I like it and I find it useful, nothing has failed me since its installation

Review Source

MN

Miranda N.  
Patient Service Advocate  
Hospital & Health Care  
Used the software for: 1-2 years

### "Highly recommended, deputy is awesome for shift scheduling"

February 1, 2025

5.0

I love that there is an app, very user friendly !

Pros

I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease.

Cons

I have no complaints, I wish every company used Deputy.

Review Source

AB

Aanchal B.  
Sales Associate  
Photography  
Used the software for: 2+ years

### "A 360 app for managing workforce with some bugs"

November 2, 2024

3.0

The app is easy to use and helpful but the bugs needs to be addressed.

Pros

The news feed feature in deputy is very helpful and this is an innovative idea for a time tracking app.

Cons

There are a lot of bugs in the app. 1. In the ‘people’ section, not everyone in the organisation shows up. There is no filter there, just randomly some of the staff doesn’t show up in the list. 2. It some times calculates the time of the shift incorrectly.

Review Source

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