# Page 20 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

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Last updated March 13th, 2026

# Page 20 - Reviews of Deputy

## Showing most helpful reviews

Showing 476-500 of 768 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Rae H.  
Admin assistant  
Construction  
Used the software for: Less than 6 months

### "Fantastic program wish I had known about it sooner"

November 28, 2017

5.0

Our staff log on and off via the iPad kiosk and with the pin and photo ensures that staff log on or off themselves, it's great for doing rosters with many viewing options I can ensure we always have enough staff rostered, approving time sheets now takes a matter of minutes, and in an emergency the iPad serves as an excellent reference to account for the staff.

Pros

Love how easy it is to do schedules, approving time sheets is a breeze, reports are easy to access, and it's great to have the flexibility to have staff log/off, the photo feature is fantastic to stop staff logging on or off for other staff from the iPad kiosk in a site office, while allowing managers to log on or off from the app on their phone.

Review Source

Pamela C.  
Chief Experience Officer  
Internet  
Used the software for: Less than 6 months

### "Deputy has outstanding customer service. They're always willing to help you no matter the time/day."

January 14, 2018

5.0

Pros

I love the ease and flexibility of scheduling teams. It's easy to make changes if you have to. I really love that employees can clock in from any location and their geographic location is tracked.

Cons

The setup can be lengthy if you have a lot of locations. Entering the information can take a lot of time. The good part is their customer service is excellent. One of the managers uploading the information for me, on a Sunday afternoon!

Review Source

SM

Simon M.  
General Manager  
  
Used the software for: 6-12 months

### "Use this everyday, very easy to use and simple."

July 20, 2018

5.0

Ease to schedule employees

Pros

Very easy to use on my side and on the side of my employees. I love how much you can do with it and you are not limited to anything.

Cons

Setting up was a little hard on different locations. Also the On time feature never works. Other than that its a solid app.

Review Source

CH

Cheryl H.  
Inpatient Pharmacy Supervisor  
  
Used the software for: 6-12 months

### "Nicely laid out"

November 17, 2017

5.0

Pros

Ability to color coordinate and segregate views based off areas. Newsfeed is very convenient and easy to use.

Cons

Printing options, would be nice to be able to print off specific areas only. Would be nice for various employee types could view other schedules if allowed.

Review Source

IJ

Ian J.  
Accountant  
Accounting  
Used the software for: Less than 6 months

### "Great system"

April 18, 2017

5.0

We took on Deputy as our scheduling and time-sheet system when we bought our new retail business. Having two outlets in town and a total headcount of 9, we needed some way of ensuring we were covering the busy periods in each shop as well as monitoring when our staff were working and when they were not. Deputy allows us to view, real time, who is working, who is on a break and how many staff are on site in each outlet. On top of this it gives great information on both individual, location and total staff costs, which is very useful when planning for the future.

Pros

Ease of use and functionality

Cons

Nothing

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Ian! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

JB

Julian B.  
HR  
Retail  
Used the software for: Less than 6 months

### "Customer Service is non existant"

July 9, 2019

3.0

Horrible. They do not follow up with anything. I have had to be the one to reach out to them repeatedly for 7 weeks now. At no point in the nearly 2 months I have been attempting to get my issue resolved have I had anyone there be able to provide so much as a rough estimate ETA on when it might actually connect to netsuite like they claim it does.

Pros

The scheduling part works ok. We specifically got this because of it's integration with netsuite.

Cons

It does not integrate with netsuite like they stated.

Review Source

TC

Theresa C.  
CEO  
  
Used the software for: 6-12 months

### "Small Business No-Brainer"

April 17, 2018

5.0

Pros

Easy to Use, easy for my employees to get online quickly, easily transmits accurate data to payroll system, making weekly payroll a 2 minute job!

Cons

the software itself is top notch....as with any software, adding new features as they become available will be welcomed!

Review Source

Greg T.  
Director  
  
Used the software for:

### "Easy to use with both Employee Scheduling and Time Keeping"

November 25, 2015

5.0

This application is working well for us to manage staff costs from scheduling through to time keeping. The application's built in functionality to reduce "time leakage" is paying for itself. There is also an efficient messaging system and an API that provides seamless back office integration.

Review Source

GW

Grace W.  
Store Manager  
Retail  
Used the software for: 6-12 months

### "Introduced to Deputy via current workplace and have found it so easy to navigate."

June 19, 2018

4.0

It makes my work easier and that is invaluable.

Pros

Rostering is a breeze, especially the copying features. It is super easy to make changes in advance too.

Cons

Locks at end of shift so that administrator cannot change anything, for example if a team member left early or became ill.

Review Source

PA

Peggy A.  
Owner operator  
Food & Beverages  
Used the software for: 6-12 months

### "Schedule made easy"

November 11, 2016

5.0

Love this software!!! Staff and management use this program and find it easy and helpful. Great features like the news feed that young workers appreciate

Pros

Fast schedule making, all important staff info captured, great communication system built in, utilizing mobile apps as well

Cons

Not much, I love it

Review Source

BC

Brenda C.  
Manager  
  
Used the software for: 6-12 months

### "Quick, easy, efficient, convenient."

April 18, 2018

4.0

Pros

It makes scheduling super easy and saves me time. I also like how approving and exporting timesheets is also just a click away.

Cons

For the most part, customer service is quick and helpful. Although, they could not answer a few questions I had about issue previously.

Review Source

AL

Alicia L.  
financial manager  
Retail  
Used the software for: 1-2 years

### "Great Product!"

December 4, 2018

5.0

Very positive

Pros

Very user friendly, frequent updates and tips provided

Cons

I don't use all the features in my business

Review Source

SL

Sean L.  
Assistant Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Just Effective & Efficient"

May 26, 2017

5.0

More effective and efficient operations

Pros

This is just great software to manage staff scheduling it's just so easy. It has some great reports for costings too

Cons

The system is near perfect just missing some features that would be helpful in reporting and filtering options.

Review Source

SD

Selena D.  
maitre D  
  
Used the software for: 6-12 months

### "easy and time saving"

August 1, 2018

5.0

Pros

eliminates paper work, younger staff find it easy and effective way to communicate needs and track hours.

Cons

The location pins aren't always accurate, we are unable to put spilt shifts in for lunch and dinner. Im sure it is improving and updating all the time.

Review Source

AF

Ashley F.  
Business Operations Specialist  
  
Used the software for: 6-12 months

### "Awesome"

April 23, 2018

5.0

Pros

I use it every day. It's easy to track and send messages to employees. Also great for making announcements and confirming that everyone saw it.

Cons

When the internet is down it's hard to use, the program sometimes doesn't capture when my employees clock in.

Review Source

BJ

Bianca J.  
On-Boarding Manager/Payroll  
  
Used the software for: 6-12 months

### "Easy to use. And the customer support team are very attentive and helpful."

April 19, 2018

5.0

Pros

The reports are very detailed and easy to use. You can create a lot of different types of reports showing you all relevant data.

Cons

That it signs out my employees automatically after a certain time period. But apart from that I have no issues using Deputy.

Review Source

BA

Becca A.  
Director  
  
Used the software for: Less than 6 months

### "This truly has made my life HEAPS easier"

April 17, 2018

5.0

Pros

There are three key pros for me about Deputy: 1. the ability to manage staff shifts, approve timesheets on my phone at any time has been AMAZING. 2. Because my staff can also access everything g via the app they are quick to respond to open shifts and messages etc. 3. I accidently deleted something from the system in my first week of using it and the Deputy support staff were easy to get onto and fixed it for me (pulled it back from the archive) straight away. Best.

Cons

Some of my staff have phones that are too old to download the app - it might be nice to have more versioning in the app...

Review Source

MW

Matt W.  
Managing Director  
  
Used the software for:

### "Deputy is quite simply outstanding! It can seriously transform a business."

November 9, 2015

5.0

I have been using deputy with my warehouse team for under a year and I have to say it has been one of the best business investments I have ever made. With less than a dozen full time and part time team members in this area of my business, deputy only cost me about $50/month, however the payroll savings in that area of my business have averaged $1,950/month...that is 39 times my investment. There is an old business quote, "You can't improve what you don't measure" I think this is the power of deputy. My team communicates better and views what needs to be done and what targets need to be achieved, deputy is the best tool that I have ever used to make that happen. I have been in business a long time and I have used a lot of different tools designed for the improvement of team productivity and management, deputy is in a class of its own. It's simplicity ensures that it gets used and at the same time it provides the business owner with more than enough easy to view data to make better business decisions.

Review Source

ED

Elizabeth D.  
Owner  
  
Used the software for: 6-12 months

### "Very pleased so far. A couple of added features such as listing the day in a two week schedule view "

April 17, 2018

5.0

Pros

Easy to use. Push notifications for employees is a plus. Easy set up. Easy sign in. Location with gps is great

Cons

Can't access website details on phone app. Can't make changes to schedule on app as an admin. Not very easy for employees to request off.

Review Source

CP

Christine P.  
Owner  
  
Used the software for: 6-12 months

### "Made my small business scheduling and payroll tasks a piece of cake!"

April 17, 2018

5.0

Pros

The most important feature, in my weather depending operation, is the ability to quickly contact my employees with messages or schedule changes.

Cons

It is not quite as intuitive to use as I would like however, the response time for help was unbeatable.

Review Source

SI

Shelley I.  
Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Best of the best"

April 19, 2017

5.0

Easiest and lowest cost system I've ever used. Try it, you won't be disappointed. Far ahead of the others!

Pros

Easy and fast

Cons

Nothing

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Shelley! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

JT

Jose T.  
Manager  
  
Used the software for: 6-12 months

### "Outstanding program!"

April 23, 2018

5.0

Pros

The ease of scheduling, building a schedule and sending it out easily. Employees receiving real time updates via mobile phones and emails.

Cons

Haven't found anything yet. If I had to pick one thing is text alerts when people put in leave requests.

Review Source

VT

Vincent T.  
paramedic  
Public Safety  
Used the software for: I used a free trial

### "Surprisingly not caring"

September 23, 2019

3.0

I was originally contacted by Deputy to assist in setting up the software. There was an issue with the employee of the company and was recontacted some time later to attempt to set up again. When making 2 more attempts and also attempting to contact the regional manager it all fell to deaf ears!!

Pros

Price and original willingness to help set up company for use

Cons

Refusal to follow up or follow through with set up

Reason for choosing Deputy

Price and original willingness to take on account

Review Source

AT

Aariel T.  
Daycare owner  
  
Used the software for: 6-12 months

### "Customer service is very responsive."

April 17, 2018

5.0

Pros

I like the ease of being able to use the software. It's a social media venue for just the business and its employees. So cool!

Cons

I have older employees who came on board and not very technologically savvy. They struggled quite a bit with it.

Review Source

HM

Heather M.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use!"

April 25, 2017

5.0

I have used Deputy both as an employee and a supervisor. It is very easy to use and very economical!

Pros

Easy to use

Cons

None

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Heather! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

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