# Page 21 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167811/Deputy/reviews

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Deputy

4.6 (768)

[View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of Deputy

## Showing most helpful reviews

Showing 501-525 of 768 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LL

Lyndall L.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Deputy does exactly what we need it to!"

April 19, 2017

4.0

We needed a no-fuss, mobile-based timesheet app that would suit our business. Deputy gave us exactly that, enabling our off-site employees access to a simple clock-on/off system for every-day use. Payroll day has become so much simpler & far less time-consuming!

Pros

The simplicity. It's ability to create, download & integrate timesheets.

Cons

It is unable to really determine/calculate overtime & allowances for our employees. This has more to do with the complexities of Construction Industry Awards though.

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Lyndall! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

MF

Monica F.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "I & my employees have had a great experience with deputy."

April 24, 2018

5.0

Pros

This software is soooo easy to use. I have never even had to walk am employee through using the the software.

Cons

I'd love for breaks to not auto fill for employees. This can cause inadvertent errors that I think could be avoided.

Review Source

JD

JohnAnthony D.  
Manager  
  
Used the software for: 2+ years

### "Keeps me organized!"

April 20, 2018

5.0

Pros

I like that it has a mobile platform along with desktop, also the amount of different views available when looking at all hours.

Cons

I wish the mobile had a way to view the entire week simultaneously. I also would like less pop ups and reminders on the desktop view.

Review Source

HE

Hector E.  
Manager  
  
Used the software for: 6-12 months

### "Very easy to use and always improving on ways to make itself better."

April 27, 2018

5.0

Pros

Layout and accessibility. I also love the fact that I can access it from anywhere and I am able to review and changes and undo mistakes so easily.

Cons

Can't find one thing. It's easy to use and the customer service is on point.

Review Source

Frank M.  
CEO  
  
Used the software for: Less than 6 months

### "clean well structured software you can use from first minute on"

April 17, 2018

4.0

Pros

it's made to start within minutes and still has a wide range of features to grow with. so it's really recommendable. specially nice the ipad kiosk app where employ can clock in and off

Cons

even if you can start with it within minutes it still has some complicated edges like what is the difference between a schedule and a timesheet

Review Source

SS

Scott S.  
IT Manager  
  
Used the software for: 6-12 months

### "Very easy to learn and very cost effective."

November 18, 2017

5.0

Pros

It's ability to streamline several tasks into one application is its greatest quality for me. I can handle all scheduling, payroll hours, and communication with out of office employees very efficiently.

Review Source

BM

Brad M.  
Assistant Director of Student Activities  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Amazing time saver!"

April 18, 2017

5.0

Could not be happier with Deputy! I manage 36 employees at a college rec center and would otherwise have to spend days scheduling shifts and keeping track of employees. That is now all done in seconds. It works well for me and my student workers love it too. The customer support is also top notch, fast, and very helpful whenever I have a question. I would not hesitate to recommend this app! Genius!

Pros

Easy, saves loads of time scheduling and keeping track of employees. Great customer service.

Cons

N/A

Review Source

Response from Deputy

April 27, 2017

Thanks for your awesome feedback Brad! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

MB

Michael B.  
Director  
  
Used the software for:

### "Read this only if you want to save time and stress"

November 6, 2015

5.0

We Use Xero Accounting and were managing our staff rosters and hours of work through Excel. Following a good look around the marketplace, we implemented Deputy to manage our staff rosters and rostering communications. It was childishly easy to implement, quick to post weekly rosters (literally copy/paste week by week as required), changing or deleting a roster is simple and it notifies staff, we can easily advertise vacant shifts to be filled, staff can post an alert if they have particular shilfts they cannot work, it requires staff members to login and off for start/lunch/finish of shifts, it also records their IP address where they login from. I can check remotely and come payday, it is very quick to confirm the hours worked for each person and then export with the click of a button to Xero so that the payroll run can be completed. In a short sentence, it is quick, simple to use, user friendly (employer and employee) and cheap. Love It!

Review Source

Mary P.  
  
  
Used the software for: 6-12 months

### "null"

April 28, 2016

5.0

Review Source

Jonah N.  
Vice President  
Security and Investigations  
Used the software for: 6-12 months

### "null"

May 21, 2017

5.0

Review Source

Kent B.  
Creative/Campaign Manager  
Apparel & Fashion  
Used the software for: 6-12 months

### "null"

November 13, 2015

5.0

Review Source

Lauren W.  
Finance Manager  
Sports  
Used the software for: 6-12 months

### "null"

October 31, 2016

5.0

Review Source

CM

Charlie M.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Tried it! Spend money on customization and gave up."

November 28, 2018

1.0

I wasted a lot of time and money trying to make this work. I was not looking for a free trial, I spent a lot of money to find out that this software is not as good as the rating pretend. Needed some custom work to correctly build a file suitable for ADP.

Pros

User friendly interface. Many appealing features.

Cons

Support isn't very knowledgeable. spent way too much time being asked the same questions. support agent just leave and you need to start all over with a new agent. No live support. Help web portal is not accurate. Welcome email from CEO is nice but it's an automated email. Never got a reply.

Review Source

TC

Timothy C.  
COO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Seriously Decent Software"

April 18, 2017

5.0

easily stepped into managing a staff of 30 - making sure THEY know this is the software of choice and all communications through here, then the rest is really easy. Userinterface is good, unavailability functionality is exceptional, managing overlaps and clashes is there, even a running tally of who is getting how many hours that week. All that I need to keep a indoor bike venue running.

Pros

simplicity

Cons

would just like more flexibility with the display - small stuff

Review Source

Response from Deputy

April 20, 2017

Thanks for your awesome feedback Timothy! We love hearing our customers share success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling. - Team Deputy

RS

Rick S.  
Operations Manager  
  
Used the software for:

### "I shot the Sheriff but I didn't shoot the Deputy -Best Business App experienced in my working career"

May 19, 2016

5.0

Hi, we run a medium size dive business, over 65 employees on various rates 7 days a week in 6 locations. Deputy has "shot' down my old excel roster ( titled the Sheriff - read on ), and has given me back over 20% of my day. In addition the central communications via the News Feed, Tasks and swapping shifts now makes the entire work force run smoothly. I was experiencing crew texting me information and not being able to re-call every minor conversation, Deputy eliminated all of that plus my Admin crew now save a full days work. This addition to our business is the best IT investment so far, so much so we actually reference "has it communicated via Deputy ? If not don't tell me - post it". Also their customer service is always answered and never a chore, especially during the transition. We were introduced to this IT via Entag, they took the time to introduce this to all our crew and helped me change the entire culture over night.

Review Source

WT

Will T.  
General Manager  
  
Used the software for: Less than 6 months

### "Excellent and very easy to use"

December 5, 2017

5.0

time back

Pros

Accurate when doing Payroll and very easy to use. Its great having a view of all my staffs shifts and working out when best to place them to get the most out of my week. it also helps me budget my labour costs. It also memorises shift patterns which is useful

Cons

There's nothing i can really say on a negative side. It would be nice to have more analytics and if it could link up with our Sales figures so we could optimise are busiest time with the right number of staff and having a visual and easy to read graph showing this.

Review Source

EK

Emily K.  
Help Desk Support Specialist  
Education Management  
Used the software for: Less than 6 months

### "Scheduling is a breeze"

July 23, 2016

5.0

Deputy is simple to use, extremely time-saving. I manage the scheduling for 20+ student workers with varying schedules and availabilities and I have been using Deputy for about 3 months.

Pros

One of the main features I was looking for was the unavailability option. The employee profiles and stress profiles make it so easy to schedule. I like the month-view feature that was added recently.

Cons

Sometimes when dealing with schedule changes I end up with an "Open" shift that has been assigned to an employee, and that employee confirms their shift but the time remains "Open".

Review Source

MW

Mark W.  
Territory Operations Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Deputy Service"

July 21, 2015

5.0

We gave Deputy the challenge to develop a system that works with Paychex, Vend, Workflow Max and other software. They delivered an easy to use software that integrates with all of our providers in a quick turn around. The service within the integration was fluent. I highly recommend this to other businesses!

Pros

Excellent customer service, development work to align with Paychex, User friendly, push notifications and all for a fair price.

Review Source

OA

Osman A.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It has transformed how we do scheduling"

April 17, 2018

5.0

It has made scheduling much easier for my administration team.

Pros

Interface is awesome and it's functionality is wonderful! From scheduling to producing timesheets, it has improved our whole organization.

Cons

It doesn't work well on Firefox and Safari. The iPad app requires restarting occasionally. User rights are limited to 1-4 different types (wish it gave me more options).

Review Source

KB

K B.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Awesome product!"

October 7, 2016

5.0

This makes my job duties with HR so much easier! I have many more responsibilities than just HR and this definitely cuts back on my time spent entering employee hours by hand and processing schedules, etc. This allows my employees more control and keeps them more accountable for their own time, PTO requests and changing of schedules!

Pros

All very easy to set up and integrates well with my payroll software. Also has a message board that is seen by all employees which makes it easy to send information and receive confirmation that everyone has read it.

Cons

Sometimes requires too many approvals.

Review Source

SL

Sarah L.  
Owner  
  
Used the software for: 6-12 months

### "We have been very happy with the ease and functionality of the Deputy App. "

April 17, 2018

5.0

Pros

I love that it notifies our employees of their scheduled shifts, allows them to notify us of times that they are unavailable and is an overall easy app to use.

Cons

\*wish their was a way to see if shifts have been accepted or not (outside of the text notification) \*would love to have shifts built in so we don't have to specify times each time we schedule. \*It would be nice to be able to look at a screen on the app where it gives you totals of hours worked within a selected time period for each employee.

Review Source

SJ

Simon J.  
Venue Manager  
  
Used the software for: Less than 6 months

### "Brilliant - great to come out of the dark ages!"

November 19, 2017

5.0

Pros

Deputy has given us the ability to focus on our business, not get tied up in the laborious task of writing rosters, emailing them out, staff not being aware of changes and no way to add our forecasts etc.

Cons

I do miss using Slack. Slack was an integral part of our business as provided us with a 1-stop option to communicate our rosters, notifications and information regarding the day-to-day running of our restaurant - please add channels and some of the functionality of Slack then Deputy would be perfect!

Review Source

LG

Lesley G.  
Veterinarian , manager of support staff  
  
Used the software for: Less than 6 months

### "This has been a game changer for our growing practice! Customer service is top notch."

April 21, 2018

5.0

Pros

Ease of access for all employees has made scheduling changes much more simple, including managing requests for time off. The customer service has been fantastic; I just have to open the chat window and they'll walk me through both simple and more complicated issues to help me customize my use of the software.

Cons

There are numerous features I don't utilize so can't comment on those. Getting the auto-scheduler to work for my needs will take some major tweaking that I haven't had the chance to address.

Review Source

GE

George E.  
Sr Manager Digital Customer Experience  
Packaging and Containers  
Used the software for: 6-12 months

### "Deputy is an excellent product"

December 30, 2019

5.0

Great resource to manage well your time and track your projects

Pros

It makes very easy to manage employees and their time off. The time management feature is very useful and allows to organize projects better

Cons

The only major issue I had is that the app crashes on Android. Besides that it was quite good and useful for time management

Review Source

NS

Norman S.  
Division Manager  
Sporting Goods  
Used the software for: Less than 6 months

### "It is easy for me to use as a mature manager with limited technical skills. "

April 18, 2018

5.0

Very easy to repeat weekly scheduling. Very easy for my staff to swap shifts, and I get notified right away. I would highly recommend this software for anyone needing to schedule staff and have the staff notified right away.

Pros

It has a lot of the features I wanted in our previous system. I am still learning all the new features daily but love how simple I can find the answers I need on my staff.

Cons

I am still waiting to find one. I have only been using the system for 3 months and have not been dissatisfied yet. I keep learning about new features daily.

Review Source

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