# Page 4 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Deputy the right Time Tracking solution for you? Explore 772 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167811/Deputy/reviews --- Deputy 4.6 (772) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Deputy ## Showing most helpful reviews Showing 76-100 of 772 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Troy M. Area Manager Retail Used the software for: 2+ years ### "Deputy is seriously like the sheriff that came in and cleaned up our employee scheduling nightmare! " July 27, 2019 5.0 We had employees staying clocked on after shifts milking the clock. We didn't notice it until it was time to run payroll. Now this tells me whenever someone stays on more than 5 minutes past their shift. Or clocks in more than 5 minutes early. 6 stores, 3 shifts a day, it really adds up quickly! Pros Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step. Cons I wish it synced with my Google calendar. Only thing missing. Reason for choosing Deputy Comes right down to functionality and features for the amount your willing to pay. Homebase was out of the budget for what I felt we would get in turn. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) When I work was constantly giving us problems. Whether it was Android one week, IOS the next, it got to the point we were spending More time fixing than it was saving. Review Source rachael C. Australia & New Zealand Payroll officer Leisure, Travel & Tourism Used the software for: 1-2 years ### "Outstanding Customer Support" November 10, 2016 4.0 Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake and Joseph on making the system work with ease and ensure we are using the system to its potential. Our business has a high turnover of transient employees who work varied hours and days of work which makes it hard for our managers to roster efficiently. The team at Deputy have worked with us to add custom features which can help with our daily struggles in turn saving us time and money by being able to roster effectively and ensure we are being compliant at each step. As the Payroll officer for our Australian and New Zealand region, Deputy have allowed me to streamline the fortnightly payroll process. Removed the need for any manual inputting, in turn ensuring we have time for quality checks, within our limited time constraints on payroll day. We are a fast paced business and this system works extremely well for our managers creating and publishing the rosters, as well as confirming timesheets. Pros Worked closely with our team to add additional features required Fast response time Realistic time-frames Great problem solving skills, and solutions Helps with rostering efficiently, Forecast of costs, Ensures Compliance Reporting functions Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration New upgrade of system is more user friendly and responsive Cons More updates on system features/upgrades to come More training for Support staff on system set up Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on. Review Source GC George C. technical support Information Technology and Services Used the software for: 6-12 months ### "Easy Time clock solution" August 26, 2021 5.0 Easy to use. Pros The mobile app and web client make it easy for employees too clock in and out. You can also establish boundaries so that mobile app users are not clocking in away from the work location. Management can easily be notifies who is on time, late, or did not clock in at all. Cons It's not free but it definitely is worth it's value if you are paying for other time clock software. Switched from [Virtual TimeClock](https://www.capterra.com/p/98328/Virtual-TimeClock/) When the pandemic occurred, we found it beneficial to allow employees to clock in from their own computers or phones instead of sharing 1 computer to clock in like Virtual time Clock. Review Source VR Verified Reviewer General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "20+ in management and my fave to date! " May 19, 2023 5.0 Pros The ease of scheduling and adding new patients. Cons The crashing and slowness of the processing. Review Source Anthony M. Manager - Vending Operations Publishing Used the software for: 1-2 years ### "Reduce scheduling time impact on your business" January 27, 2017 4.0 We have over 170 staff in 6 regions nationally. We are looking to expand this to our international teams. We operate event merchandising at venues all around the country, however, we cannot install fixed hardware to have our team clock on and off for their shifts. The Deputy experience for our team created greater transparency and opened up a more robust communication culture. We operate under 3 awards across the business based on location and our team can work in multiple locations, so we needed to develop a script to understand how all the awards needed to interact with each other. Thanks to the thorough API library we were able to completely customize scripts and reports to cut our timesheet approval experience to less than 1 hour on a Monday and the payroll team was able to free up 2 entire days from their week. Our rostering team has been able to reduce the time working on roster production to 2 days and maintenance of the rosters has become a much more simple task - this can often be done in the app! Deputy has allowed our business to scale without increasing our scheduling workload. We have expanded our operations team to focus on our business practices and service delivery and because Deputy is part of our team now we have far greater visibility than ever before without additional time invested. Pros No fixed hardware required Scalability News Feed has our team communicating more openly Custom Reporting Award Interpretation - Once scripts written (we run with 3 different awards) App Experience Quick Payroll/Timesheet Approvals Cons Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields. Review Source Shari G. Independent Contractor Consumer Services Used the software for: 1-2 years ### "Best Scheduling App Ever" November 4, 2021 5.0 Pros I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused. Cons It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in. Review Source NG Nigel G. Director Restaurants Used the software for: 6-12 months ### "Business Critical - Couldn't be without it!" April 30, 2017 5.0 Pros We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management. Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it). As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done. Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time. We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about. Deputy has become an integral part of our daily routine. Cons As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications. Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones. However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out. Review Source DS David S. Owner/manager Restaurants Used the software for: 2+ years ### "No joke, Deputy will only sort employees by first name for several high-use functions." March 16, 2023 3.0 Meets some of my basic needs. Total fail when it comes to customer service and certain basic needs like the ability to sort staff by last name. Pros Relatively easy to get staff setup. Ipad, mobile and desktop integrations are good. Cons When looking at timesheets on screen, Deputy does not allow employees to be sorted any other way than by FIRST NAME! Seriously, such a basic function is has been lacking for our entire time with Deputy (~5 years). I keep thinking this has to be on their radar and will get added, but nope! Still organizing my staff like their a class of 2nd graders, lol! Also, many promised integrations (like Square and Xero) have been highly problematic for me. I've just given up. I export raw data from Deputy into spreadsheets and handle it on my own from there. Failed promises. Abismal customer service outsourced to non-English speaking countries. Review Source AK Ali K. Managing Director Sports Used the software for: 6-12 months ### "Easy to use and time saving" May 24, 2023 5.0 Great system, easy mobile use, lot's of features with great support. I would definitely recommend it to anyone with a small to large business that wants to manage their workforce with ease. Pros Ease of use with a growing workforce, saves managers time and the business money Cons There is nothing really that we don't like. It is so easy and practical Reason for choosing Deputy Used it in previous employment after using 2 or 3 other systems and when I started my own business only considered deputy. Review Source CR Conor R. General Manager Retail Used the software for: 6-12 months ### "Easy to use product" May 24, 2023 5.0 Pros Product is easy to use and offers multiple features Cons There isn't anything that comes to mind Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Less expenses Review Source KH Keith H. President Recreational Facilities and Services Used the software for: 2+ years ### "Finally found a cheduling and time tracking app that integrates with ADP for us" May 4, 2023 5.0 We like and it's very functional for us. Pros I like the ease of use and the multi functionality of Deputy as well as the fact that it easily and quickly exports to ADP. Cons When removing an employee after termination, there is no way to easily remove them from future shifts in order to terminate them without going through and deleting each shift individually. Review Source NI Naomi I. Director Education Management Used the software for: 1-2 years ### "Good product - essential for our business " May 24, 2023 4.0 Pros The employee scheduling and annual leave tracking are really important features for us. Cons The timesheet approval process is quite long winded and it feels that the software is geared more towards restaurants or those on zero hour contracts instead of permanent/full time staff members. Review Source TK Ted K. Helpdesk Agent Consumer Services Used the software for: 2+ years ### "Best Scheduling App " August 28, 2023 5.0 We can not function without Deputy because it organizes our work schedules, vacations, leaves and etc. all in one place visible for all employees. Pros Easy to use and straightforward interface. Cons There should be a functionality to restrict start of shift to a particular location Review Source PM Paula M. Operations Manager Construction Used the software for: 1-2 years ### "Pros about Deputy" May 24, 2023 5.0 Overall amazing experience, very happy with it! Pros Time tracking, schedule and gps location.Also the connection with xero and other softwares Cons Users not being able to attach photos on the journal Alternatives considered [Fergus](https://www.capterra.com/p/155571/Fergus/) Reason for choosing Deputy Easy to manage, cost effective, good layout and great mobile features Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) A better software for time tracking Review Source AB Amy B. Deputy registered manager Hospital & Health Care Used the software for: 2+ years ### "Couldn't be without it" May 25, 2023 5.0 Deputy has been a huge asset for our company and has easied staff scheduling dramatically. Pros Staff scheduling is by far the hardest job in the company but deputy makes it a lot easier. The ability to copy weekly shifts, add and remove staff easily is great. Staff find it very easy to use, even those that aren't tech savvy. Cons There is no ability to set staff as sick from your mobile device. This is really frustrating when you are on-call and out and about. Review Source MA Michael A. General Manager Education Management Used the software for: 1-2 years ### "Great product I highly recommend " May 5, 2023 5.0 Pros I have been using Deputy for about a year and half and it has made scheduling for my team so much easier! I used to have a huge issue with team members clocking in too early but I was able to use a feature that won't allow anyone to clock in more than 5 minutes before the start of their shift. I also love that it sync's with our payroll processing company. Cons The one feature that I wish could be added is that we have weeklong summer sessions where people are able to pick up the shifts of their choosing. I always have to remind my team that they need to pick up all 5 days of the shifts. I wish I was able to somehow link the shifts together and they only had to pick up the grouped shift as opposed to 5 individual shifts. But that's probably a feature that's specific to our company and I don't really see a lot of other companies needing a feature like that. Other than that, I really do love using Deputy. Review Source FN Farah N. Manager Education Management Used the software for: 2+ years ### "Most Easy App for scheduling staff" May 26, 2023 5.0 Excellent awesome Pros Easy user friendly All record of leaves is avalible to choose from.Everything on one click Cons Use friendly Easy features tonunderstandReports generation Review Source LP Luca P. Responsabile Ufficio Acquisti Food & Beverages Used the software for: 1-2 years ### "Gestione delle presenze efficiente ed efficace" December 12, 2023 4.0 Pros Deputy ha, a mio avviso, una interfaccia molto intuitiva il che semplifica l'uso per i dipendenti e i responsabili delle risorse umane. Inoltre offre strumenti avanzati per la programmazione del personale, consentendo di creare facilmente orari di lavoro, di apportare modifiche e di gestire gli orari dei dipendenti. Ottima anche la App mobile. Cons Esperienza non magnifica con l'assistenza clienti Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Per avere una interfaccia più intuitiva e semplice Review Source AT Amy T. GM Hospitality Used the software for: 2+ years ### "Great Product" May 25, 2023 5.0 Pros Scheduling and product is very user friendly. I love the mobile access especially when I am out of the office. The timesheets are very easy to use. Set up is extremely easy. Cons #1 complain is Deputy does not notify the admin when a scheduled person drops their shift. Review Source WI Wolf I. Owner /Manager Security and Investigations Used the software for: 2+ years ### "Deputy Limitations on amount of location being used. Not exporting payroll timesheet to ADP for 2 y" May 24, 2023 3.0 Could be better Pros Keep track of time of employees, build schedule. Cons Help is not providing answers on problems like it was 2 years ago. Live chat is gone or specialist are not helping in all subjects Reason for choosing Deputy I did not had another options available Review Source GC Gary C. Store manager Retail Used the software for: 6-12 months ### "Easy to use App " May 25, 2023 5.0 Great experience with the app and very easy to use. A very handy tool for work Pros Tracking and planning Rotas at work to help plan ahead for the months and getting budgets under control Cons That once done a week you can’t go back and change anything Review Source VP Vipin P. Store Manager Retail Used the software for: 1-2 years ### "Great UI/UX and Easy to use" May 25, 2023 5.0 Pros Scheduling was a breeze, approving shifts and managing payroll was simple as well. Integrated well with our payroll software. The best thing was the UI though I have looked at multiple scheduling softwares but they were too complicated to use. My employees could trade shifts with such ease and I could approve them as well. All in all a comprehensive app and website. Cons It wasn't very easy to find employee and put in their pay info etc. Otherwise didn't find any cons. Review Source Glenda M. Used the software for: 6-12 months ### "Excellent & Easy to Use Time Management System" October 28, 2016 5.0 Our experience with Deputy right from the very beginning has been nothing but fantastic. If you have any questions, they are answered, if you need help you can get it & it is also very cost effective. We employ about 30 people & work in the Construction Industry. Due to the fact that there are many varied competencies involved in the type of works we do and there is also a number of different locations on any given day, rostering our staff used to be an absolute headache. Since implementing Deputy we have found this task to be completely trouble free. When we add our Employees to Deputy we input all of their relevant "Training" which includes competencies & site inductions which assists us tremendously when choosing who we can roster to the many different daily tasks we undertake. Our industry also requires that hours of work is reported of which is another feature Deputy is of tremendous value for. Not to mention the ease of actually paying our Employees each week via the connection with Xero. Pros The most helpful feature for us is the "Training" which allows us to know which of our Employees are qualified to undertake different tasks. It is also extremely handy when it comes to paying our wages - no more time sheets !! Once the Employees times have been approved which we try to do on a daily basis, it is just a matter of pushing the button & our payroll in Xero is ready to go. Also the "Scheduling" is wonderful & extremely easy to use. Cons The Android app doesn't provide as many features as the IPhone app. Review Source SM Simbarashe M. Managing Director Hospital & Health Care Used the software for: 1-2 years ### "Good for small businesses" May 25, 2023 4.0 Pros The ease of use and the user friendly interface for start is good for a small business that has one person doing multiple roles. Having a mobile app that can be used across most mobile devices makes it a very efficient tool for communication with staff and also a perfect system for timesheet signing. The added bonus is the geolocator for enabling shift work at multiple destinations to only be able to clock in close to the designated place of work. Cons Timesheet approval function on the mobile app needs improvement Review Source BA Becki A. District Manager Accounting Used the software for: 6-12 months ### "Great product !" February 8, 2024 5.0 Pros I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing. Cons Importing to my payroll system was a little difficult at first but with support we worked out the kinks. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) I like the team can clock in from a smart phone and the geofencing works great. Schedule is much more user friendly. 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