# Page 8 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Deputy the right Time Tracking solution for you? Explore 772 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167811/Deputy/reviews --- Deputy 4.6 (772) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Deputy ## Showing most helpful reviews Showing 176-200 of 772 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kristin H. Operations Manager Entertainment Used the software for: Less than 6 months ### "Agritainment / Seasonal Use" May 24, 2023 4.0 Pros Ease of communication with employees, flexibility of the program, schedule execution and viewing, timeclock ease of use. Cons Some limitations of features. We like the employee review at the end of each day, but you cannot view or sort who left the review, so there is some value lacking there. We also are lacking an HR management option with our program. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex kept increasing the price, and had limited ability to add/drop employees to modify the pricing scale. We are a seasonal business where our staffing can range from 10-300+ throughout the year, so this is an important feature. Review Source AB Adam B. Event host and barista Hospitality Used the software for: 1-2 years ### "Mr Baker" June 27, 2023 5.0 Successful Pros How easy it is to set the Rita’s very user friendly Cons That if a employer has written a rota and not yet published an employee can not book unavailability last minute even though their rota has not been set out Reason for choosing Deputy Because it seemed user friendly Review Source Juliet P. Owner Consumer Services Used the software for: 2+ years ### "Deputy is an easy, affordable scheduling app that helps our small business to stay organized!" April 23, 2018 5.0 Helping our small business to stay organized and allow for better communication with our scheduling. Pros I like that it sends a text to the employees with their schedules. I also like that they can use it as a timeclock. Cons I can't think of anything...maybe that you can't fully customize adding a new employee on the app like you can on the computer. Review Source Emre Ç. Software Developer Computer Software Used the software for: 6-12 months ### " Wonderful" September 4, 2022 5.0 Pros Overall I'm stunned! very easy to use. The price is cheap compared to its counterparts and the overall quality is great. Cons It's almost impossible to have a bad experience because their customer service is active and available 24 hours a day. Review Source SM Stacy M. Co-Owner Restaurants Used the software for: Less than 6 months ### "Fantastic!" June 20, 2018 5.0 This software has helped our company specifically with the scheduling aspect of our business. It saves the company scheduler time, helps us keep the time off requests and scheduling organized, and has made it much easier to communicate the work schedule to our employees. After trying the free trial, we knew it was the right software for us. Pros We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try! Cons I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it. Review Source MD Mindy D. Team Coordinator Used the software for: 1-2 years ### "Deputy is fairly easy to use and has been a great help in setting up a new payroll system." April 17, 2018 4.0 Pros It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out. Cons Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way. I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used. Review Source Holly A. Operations Manager Used the software for: 2+ years ### "Deputy is an easy to use, functional, clean roster display program" July 2, 2018 5.0 Pros Its easy drag and drop, copy and paste and repeating of shifts features make it quick and light work pushing out months worth of rosters in advance Cons I would like to see more reports being able to be run so that I can grab information like who is the most frequently late, who does regular over time, etc Review Source SK Shamieg K. Managing Member Facilities Services Used the software for: I used a free trial ### "Good scheduling product " May 10, 2022 3.0 The problems that Deputy would solve in my business is that it would move us away from paper registers and it is a good tool to habe as it allocates sites and works with our paid servicem8 plan. Pros I like that my staff could clock in and i would see that they arrived on our clients sites. The booking system for Head office administrator staff also worked very well. Cons It was abit challenging to navigate. A simpler more efficient way would make a great difference. Review Source LR Lee-Ann R. HR Director Retail Used the software for: 2+ years ### "Good not great" June 4, 2021 3.0 OK, the implementation team were great however the tool is limited and the API integration between Deputy and our payroll system is sub optimal. Pros Like that the staff clock in and out and there is an accurate time stamp on the start and end of day. Cons Doesn't capture the details regarding why someone is not in. IE: Vacation, bereavement, illness. Just shows in or out. Review Source ME Michael E. GM Food & Beverages Used the software for: 2+ years ### "Very bad customer service" February 24, 2024 4.0 Average. Clunky. Doesn't upload or reload screens reliably. Pros Scheduling and timesheets. Seeing who is on shift. Cons Customer Service. Once you finally get through to someone there knowledge of Deputy is very limited, and most repeat what you can read off Deputy's website. They can't answer anything even slightly remotely complex. The phone support is a farce. A box ticking exercise to say they have it, it would seem. Review Source VP Victoria P. Business partner Automotive Used the software for: 6-12 months ### "Deputy has been a lifesaver for managing my team's schedules and shifts. It's made my life so much easier!" December 21, 2023 3.0 Pros The shift scheduling and time tracking features are incredibly helpful and intuitive. It's also great for communication with my team. Cons I wish the reporting features were more customizable and easier to use. The interface can also be a bit overwhelming at first. Review Source ML Matthew L. Warehouse Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Staff management made super easy" July 27, 2016 5.0 I use deputy every single day to keep tabs on my employees who work in two different locations. Scheduling and managing my employees couldn't be easier. Deputy is a very easy to use software used to track data, time sheets, schedules and communicate with each other. Pros I love the reports that deputy keeps track of. Every report is meticulously categorized and organized, which is a complete life saver. Instead of spending hours sorting through time sheets and data, deputy has all that for me in a single click! Payroll is super simple. I also love the way that I can communicate with 40+ employees through the news feed. I use the news feed for important company announcements and changes which is helpful because everyone has to be on the deputy software, so everyone will see the messages. My employees also interact through deputy among regarding work such as schedules, work processes etc. Cons More functionality with the iOS app. I work a lot through my phone and I would be great if I didn't need to hop on my laptop to access everything I need on deputy. Review Source RC Richard C. Managing Director Information Technology and Services Used the software for: I used a free trial ### "Terrible software! Wasted hours of my life trying to setup employees" May 8, 2023 1.0 Horrible. Do not waste your time with this software. Pros All I wanted was the auto build on set agreed hrs - does not work as unable to set Work Periods and Work hrs in People section. Buggy as hell and just does not retain info to right personnel. Seems to show incorrect info in fields for the person but also save that wrong info to them. No way to delete faulty work periods or rename them. Interface severely flawed. Cannot believe this company that has been around for years is at this level. Cons Support was hopeless. Chat a total waste of time. Got a call back from a team leader after asking for it repeatedly. Was told it would be escalated. No further contact from that point. 5 days later I tried software again. Deleted company and remade. Same issues. Tried customer support. Same useless person on chat. Teamleader called me after strenuous request. No further news. Just empty apologies. Reason for choosing Deputy Auto Scheduling on agreed hours Review Source VR Verified Reviewer Store Manager Cosmetics Used the software for: 2+ years ### "Utilize to schedule team, keep track of wage expenses." April 18, 2018 5.0 Pros I enjoy utilizing the reports available to keep track of wage expenses. Also ease of scheduling, and keeping track of the team's availability. Cons Not currently disliking anything in particular about the software, software is very easy to use and access from anywhere. Review Source VR Verified Reviewer Founder Hospital & Health Care Used the software for: 2+ years ### "Great platform easy to use and train new employees on. " April 24, 2018 5.0 Pros Easy to access on any device, tracks employee time and geo tracks. The new feed is very helpful for notifying employees across a large territory. Cons Nothing I can think of overall. Deputy was the best choice for use based on interface and useability of the product. Review Source KK Kristiyan K. system administrator Gambling & Casinos Used the software for: 6-12 months ### "Deputy" July 7, 2023 4.0 Pros Ease of use and monitor all the functionalities. Cons Cannot mention any missing functions so far. Review Source AC Audrey C. Accountant Religious Institutions Used the software for: Less than 6 months ### "Simple automated time tracking without needing manual spreadsheets" June 5, 2023 5.0 Pros It was so simple to get started using Deputy. I love that I can clock in and clock out on my Apple watch two as I sometimes shut down my computer before remembering to log off on my time sheet. Cons Tracking additional hours worked to scheduled hours as TOIL instead of needing to record the time under TOIL specifically created groups which seemed like a roundabout way of doing things. Alternatives considered [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Reason for choosing Deputy Subscription Rate which allowed pay per user / subscriber instead of needing to purchase a whole package. Review Source DS David S. Vaccination Site Manager Computer Software Used the software for: 6-12 months ### "Good Scheduling & Timekeeping Software" January 11, 2023 4.0 Overall, a good scheduling software. Worked well for me and my teams. Pros Deputy is very user friendly and useful with scheduling and timekeeping employees. It worked well for me as a manager, helping me know what staff I was going to expect as well sending me notifications of the upcoming schedule. Cons I didn't encounter any issues with this software. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Deputy is so easy to use and so powerful a tool I am able to manage all my employees easily" April 20, 2018 5.0 Pros It functions as a planning tool as well as a time clock for my employees to use, and it imports diectly into my Quickbooks payroll. Cons I really don't have any complaints. The price is calculated by number of active employees and is so very reasonable. Review Source Chris S. Owner - Private Investigator, Private Security Specialist, Statewide Process Service & Locksmith Used the software for: 6-12 months ### "This application took me from hours to minutes now to create next weeks schedule in Duputy." April 24, 2018 5.0 Deputy is a time saver for me! Pros The application is easy to navigate and the support is world class. Scheduling is significantly quicker and the automation of steps is a real time saver. It then helps us with our payroll and verifying our numbers. Most of all I appreciate the help from the Deputy team from installation through adding some very helpfull functionality when I pointed out something that would help me. Cons The ony can is that Deputy is not specifically designed for my industry so there are a few things that it simply can't do as far as budgeting. Review Source VR Verified Reviewer Human Resources Specialist Used the software for: 1-2 years ### "Great program with great online support" April 17, 2018 5.0 Easy way to track hours and run payroll for a decent price Pros In order to process payroll we have to collect hours from multiple locations and numerous users. Deputy makes it easy for employees to clock in and out by location and the retrieval process to run payroll is fast and simple. Cons I wish you were able to put the start and stop of each break rather than just the amount of time someone was on break. Review Source AK Andrew K. State Manager Security and Investigations Used the software for: 6-12 months ### "An essential part of our work environment" May 24, 2023 5.0 I cant imagine how our business would operate without it. Pros Easy of use and quick customer support if there are any questions Cons The colour scheme is not quickly something I can warm up to. Review Source VR Verified Reviewer Digital Platform Manager Retail Used the software for: 1-2 years ### "Deputy has been a great solution for our staffing needs. " April 23, 2018 5.0 Pros Ease of use, convenient application for employees. Geolocation is great for employee clock in and out transparency. Cons Approving time sheets view that displays by time, not by worker. Ie being able to see the time at which employees are leaving. Be able to set unavailability for several days in a row. Unavailability repeat for every other week and "ever second Tuesday of the month." Review Source VR Verified Reviewer Retail Manager Apparel & Fashion Used the software for: 6-12 months ### "Deputy is the best human capital administrator I have used" October 4, 2018 5.0 It is a great tool that all of our staff use. It is a great tool to manage the casual staff as well. I really recommend it. It is easy to manage the hours as well and make quick changes. It is easy to manage all the staff in different parts of the business. Pros It is so easy to use and you can download the app, so you can check the rosters of the staff from any location, you can update with ease and it has never crashed. It is reliable and has no mistakes. Cons Sometimes it is difficult to find your shift to login, but once you use it on a daily basis, it is so easy and effective for our business. Review Source JB Jon B. Director Hospitality Used the software for: 1-2 years ### "Deputy - We love the product" September 27, 2016 5.0 We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features. Comprehensive functionality and beautifully packaged to make it easy and intuitive for all users which is key to ensure staff adopt it well. We have used others but in my opinion it is the perfect product for our business. Pros It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff. Cons Very little. Would like better holiday tracking reporting but really not much else. Review Source Response from Deputy September 27, 2016 Hey Jon! Thanks so much for the awesome feedback, and we're so happy that you love Deputy as much as we do! In addition, it speaks volumes that your employees feel the same way. Please don't hesitate to reach out with any questions in the future, and we look forward to watching your business grow! Happy Scheduling, Team Deputy Similar Products Featured ## Related categories [Nurse Scheduling](https://www.capterra.com/nurse-scheduling-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.