# Page 9 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Deputy the right Time Tracking solution for you? Explore 772 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167811/Deputy/reviews --- Deputy 4.6 (772) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Deputy ## Showing most helpful reviews Showing 201-225 of 772 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron L. Director Environmental Services Used the software for: 1-2 years ### "Fantastic product! Exactly what we needed, and at a great price!" April 18, 2018 5.0 Pros Deputy is super easy to use, both on mobile and desktop. It saves us time on scheduling and payroll and our employees love being able to view their schedule and request days off through the application in just a few clicks. Cons I would like to see more customizable features as far as how overtime and stat pay is calculated - such as the use of averaging agreements Review Source JL Joy L. Office/Acccounting/Inventory/IT Used the software for: 2+ years ### "Seamless and cloud based, versatile. App driven for employees mobile devices, schedule at hand." April 17, 2018 5.0 Pros Scheduling is complicated and the data entry process can be tedious, but with the "Copy Shifts" function, entry is made easy and editing is simple. A great tool for time management. App driven for seamless integration with employee mobile devices, schedule at the ready and employees can set alerts, push to calendar, notifications, etc. to their liking. The dashboard is pretty snazzy and clear. Export timesheet function makes payroll a breeze. Cons At present, I have not come across much I did not like, how ever, when exporting timesheet the calendar function does not always default to the current pay period. It seems to default to some odd dates. I am not sure what is causing that as we had set our parameters. Support Chat is good, but sometimes a phone call is necessary. Review Source RO Raquel O. Pharmacy Manager Veterinary Used the software for: 2+ years ### "Scheduling Software" September 21, 2020 4.0 Can be slow at times and glitchy. Overall good and easy to use when working properly. Pros Easy to search for shift by employee, Easy to make templates and load templates. Cons Cannot filter locations, can be slow to load, Supervisor notifications go to the wrong person. Review Source sara S. Account Executive Aviation & Aerospace Used the software for: 1-2 years ### "Time saving and effective tool." October 27, 2018 5.0 While using it in organization i had fantastic experience with this marvelous solution. Pros The best employee scheduling tool that is really easy to use. The great ultimate workforce manager. It is web based advance technology. The most thing I liked about Deputy it is really inexpensive than the other products available in the market. If I talk about the feature they are no doubt remarkable. By using it communication becomes easier. I love the team and support services of this tool that is responsive. Interface is superb. Cons There is nothing to tell about the cons. It is a little difficult to let the new staff know about the use of this tool. I do not mean that it is not easy. I do say it user-friendly use product. It has the super functionality. Review Source JF Jack F. Director Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Pathetic customer service! " June 1, 2023 1.0 I have not had any positive experience with Deputy besides the robotic generic response in the chatbot be delivered in a timely manner. Pros Nothing at this stage, the Xero integration is broken and the team are unresponsive to solve the issue! Pathetic customer service. I need this software for the Xero integration and they can't help me resolve the problem. Cons Promises easy Xero integration, however from my experience it is broken and does not function correctly. The promised data transfers are not available to me and the customer service team provide pathetic generic responses to my request to assist with a resolution. I currently wouldn't recommend this software to anyone. Review Source FL Fernando L. Technical engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Really easy-to-use interface" September 22, 2023 4.0 Pros In my view, Deputy has an easy-to-use interface that simplifies the process of creating and managing schedules, and I especially highlight the mobile app, which allows our employees to access their schedules and clock in easily. I think Deputy is a solid tool for workforce management, especially for companies that focus on scheduling and timekeeping. Cons Some users may find the pricing to be on the higher side, especially for larger teams or businesses with complex scheduling requirements. Review Source Matthew F. Owner Operator Food & Beverages Used the software for: Less than 6 months ### "Blown away" November 29, 2016 5.0 Coming from a background in IT I was very impressed with the product. It is top notch. What really sets it apart is the support. I wish all software companies had the support. 24/7 chat support with knowledgeable, professional and friendly people. Pros Support - staff went above and beyond helping me with every aspect of the software. It would make it very easy for a non technical person who is comfortable with chat support to get down and dirty with the software. Usability - the learning curve for my staff is not steep at all and even the non tech savvy folks were able to get on board. Any bumps in the road were ironed out by the excellent support. Openess - I look forward to leveraging the API that the software exposes. It will help me automate tasks such as tip calculation at the end of the evening saving me hours a week. Cons Why aren't other software companies this together? Review Source JR Jillian R. CEO Medical Practice Used the software for: 6-12 months ### "Pleasantly Surprised" March 27, 2023 5.0 Overall, I love the platform and their app. Way better than most I have tried. Pros The ease of use for both myself and my staff. Cons Sometimes hard to figure out different pay areas. No way to track staff during on-call situations, so we had to figure out a work around Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing Deputy Better ease of use and functionality for what we needed. Review Source VR Verified Reviewer Vice President Used the software for: 6-12 months ### "Deputy has saved us a ton of time!" December 8, 2017 5.0 Saved time and now I can schedule my employees easily and quickly! My employees enjoy using the dashboard, as well. Pros I like the easy to use dashboard (although some issues have arisen and it's just their platform, not user error) the information on all employees is really helpful and extensive. The integration with my payroll processing software is amazing! It really saves me a lot of time to just approve the hours and then send to my payroll for payments. Cons I've had a couple of issues with the hours not resetting and it was an error with their system. They told me a good way to get around it but I don't think they're going to fix that issue. It's fine because it hasn't happened a lot and once I've gotten around it, I can handle it but I'd like to know that their development team is continuing to improve on their software. Review Source Anish R. IT Officer Financial Services Used the software for: Less than 6 months ### "Deputy" May 2, 2019 4.0 Smooth and good experience Pros The fact that its very easy to customize and assign shifts to appropriate staff who are then able to receive notifications on their phones and PCs. Deputy's customer support is also quite good. Cons I found that navigating at first through the web based application tends to be a bit difficult and it also does't offer a range of colors for tagging different shifts. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Deputy Better customer support response Review Source VR Verified Reviewer CEO, Founder and Managing Partner Used the software for: 1-2 years ### "A decent timesheet and scheduling app" April 20, 2018 5.0 Easy for timesheets and scheduling- saves me time. Pros It's easy for my staff to clock in and out on a computer or their phones. It's easy for me to set a schedule Cons From what we can tell it doesn't calculate overtime by state laws, so I have to calculate that by hand instead of importing that into our payroll software. Review Source Elizabeth P. Senior Staff Accountant Events Services Used the software for: 6-12 months ### "Deputy is great, especially for remote business owners. " April 17, 2018 5.0 The ease of knowing schedules for my remote staff are set and ready to go is wonderful. I don't have to text team members with their schedules or guess at how many hours each team member is receiving or how much it will cost per week. Pros Deputy is easy to use and easy to monitor my remote employees. It is easy to see if employees clocked in on time or if shifts were covered. Cons I would like an access level between employee and supervisor. An access level that can create schedules but not approve time-sheets. Review Source NL Natashia L. Owner Retail Used the software for: 6-12 months ### "I have loved the fact that I can have as many employees that I want" April 17, 2018 5.0 easy scheduling, great communication with my staff and the ability for my staff to drop shifts, switch shifts of take an open shift. Pros My staff and I really like the communication in the news feed, the ability to post PDF and images as needed to all my staff as I use it for my Staff Memos. I also like the ability for them to 'confirm' the message after they have read it. Having the chance to edit the start time of a shift is also helpful as sometimes you forget to log in and it can be adjusted. Cons It doesn't show the amount of hours scheduled in a day at the bottom like other software I have previously used. (When I work) and it also doesn't let you type large amounts of text in the news feed.You have to send multiple messages or upload a word document. Users have also complained that they can't view what the full shift times are of other staff working, just the start times of other people. It would also be nice to have multiple people able to log in on the same computer at once. currently one person has to log off before the other can log in. Review Source EL Elizabeth L. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great for us - and we have 24 hour ops and 3 physical locations! " November 8, 2022 5.0 Pros I really liked the look of the app, and ability to drag and drop folks into the schedule. The integration with BambooHR was a requirement for me, and Deputy is one of the few that integrates directly. I really like the communication feature - I can send out announcements and force my staff to "acknowledge" it, so I can prove/know that someone read something. Love that, as we are 24/7 operations across three locations (four if you count my remote staff member in Japan). What else would I do? I cannot be everywhere at once. Cons It took me a bit to learn how it all worked - but the Deputy staff has some intense, regular training opportunities and a really responsive tech support team, so if I can do it, you can. Review Source Daniel D. Owner Used the software for: 6-12 months ### "Awesome solution. Super easy. Affordable. Great for my remote team!" April 17, 2018 5.0 Pros I like the ease of use. The affordability. The geo-location is great. I like how I can track each person's hours for each job they are working on. Cons I wish it would check in on locations periodically, not just when people sign on and off. It would also be good to have better integrations into payroll tools. When using for contractors, it doesn't seem to connect with anything (neither gusto nor square work with contractors and deputy). Review Source VR Verified Reviewer Operations Manager Retail Used the software for: Less than 6 months ### "Easy to use scheduling App but unimpressed by mobile apps" September 14, 2018 4.0 Customer support was amazing through the whole process. I find they tried their best to keep in touch EVERY week to see how we were doing with the app and what we needed help learning. Pros Deputy was super easy to use and learn as an administrator of the app when it came to creating my employees schedules and creating timesheets. I really enjoyed the different roles and location features that existed within the app to separate and categorize my retail stores staff by training and the outlets they worked at. Cons Unfortunately the learning curve with my employees trying to use the app to clock in and properly edit their timesheets became tedious and time consuming which made it very hard to implement. Review Source Response from Deputy September 20, 2018 Thank you so much for your review and feedback! We love hearing your comments about our Customer Support and will share your recommendations with our product team! LF Lissa F. Director Consumer Services Used the software for: Less than 6 months ### "What they sold me was not what l got!" June 14, 2022 1.0 Terrible Waste of valuable money and time. Pros Sales team in Sydney are good. Looked easy for my sub contractors to use Price per user was reasonable Cons Once you buy the product you speak to overseas people that don’t understand the product or give you different information from the sakes team. If you need a client database it goes in under location but causes lots of issue’s. You cant see if the sub contractors have accepted the job you have posted. No confirmation in calendar at all. Communication is terrible and the product doesn’t do what they sold it to me on. If you are running a services business specifically cleaning be careful. Complete waste of time and money. Btw there geo fencing needs an overhaul. Reason for choosing Deputy Thought it was more straight forward and simpler to use. Review Source VR Verified Reviewer International Member Services Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A Must Have Scheduling Tool" December 5, 2018 5.0 Pros In a unique transportation market, we have over 150 employees with ever changing schedules, and only a select amount of tools that can be used. Deputy helps us schedule correctly, and in turn, helps our employees get the shifts that they want. We send out email blasts with open shifts, and let them claim them. It makes the process much easier, and everyone involved is happier. Cons At this price point, I can't think of any negatives. Review Source AD Antonio D. Venue Manager Hospitality Used the software for: Less than 6 months ### "Good Stuff " May 25, 2023 5.0 Easy to work with very friendly Pros Easy to work with very friendly and very explainable Cons nothing Easy to work with very friendly Review Source CD Caitlyn D. Swim Teacher Consumer Services Used the software for: 1-2 years ### "Easy to use and organized!" May 31, 2023 5.0 Pros It is very organized and makes trading shifts and scheduling time off easy! Cons It was confusing to use at first, but I quickly got the hang of it! Review Source SM Susan M. National Accounts Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Zero Customer Support" December 16, 2022 4.0 Their customer service is non existent. The platform is slow and often glitches. We will be moving across to a different platform as quickly as possible. Pros The rostering system mostly works well, when it's not glitching. Cons There is zero customer support. When things go wrong (and they often do) you have to find your own way out of it.They charge you for staff that you aren't even payrolling. We were told if we archived these staff, we wouldn't have to pay for them. But then we found out that's not true, and were charged for them anyway.Their prices have also increasing, despite customer services decreasing to a point where this system is no longer a viable option. Reason for choosing Deputy I didn't, but I have now chosen an alternative to replace it with! Review Source CAC Cheryl Ann C. Customer Service Representative Staffing and Recruiting Used the software for: Less than 6 months ### "The Deputy" December 20, 2022 5.0 My overall experience was good, we've since moved to a new tool. Pros Deputy can be integrated with payroll and other accounting systems which allows you to work smart not hard. It shows your assigned tasks and their status and it allows you add a newsfeed to staff can stay in the loop. Another great thing I liked about Deputy was, it sends emails to let you know when shifts are available so you can claim additional shifts if you wish. Cons As an end user, I found no obvious issues with the tool. It did what it was supposed to do. Review Source AG Adam G. Founder / President Used the software for: 1-2 years ### "Simple program to use with great customer service" April 25, 2018 5.0 Pros Simplicity in its use. I also enjoy the ease of inputting employees into the system and the ease of placing employees into shifts. Its quite easy to use and its functionality is great throughout all levels of use. I can tell you that the customer services is also wonderful and quick to reply to any need. They really have someone available around the clock which is quite helpful considering I often times get my admin work done later at night here in the US! Cons Overall, there is not much that I do not like, I do wish that Deputy integrated for little to no cost with accounting or other IT Software programs. I would love to integrate with other programs that I use, but the cost is just too high to do that with the small business that I have. Its ok...easy enough to do on my own due to the ease of use of the program overall. Review Source JM Jessica M. Corporate Office Director Health, Wellness and Fitness Used the software for: 2+ years ### "I feel I should have compared other programs " September 23, 2019 3.0 As a team, we find ourselves frustrated with Deputy on the daily. We are at a point where we are looking at other options that might be more user friendly. Pros Clear timesheet storage. Easy to set up employee in the program. Easy to request time off. Customer chat is quick. Connects with our payroll system with extreme ease which is a huge bonus. Photo clock in is very nice. Cons Setting up employee schedules is incredibly clunky. Reports are difficult to navigate around. There are no clear instructions how to use this program. Review Source PHIL H. Assistant venue manager Used the software for: 6-12 months ### "Ease of information and accountability" December 20, 2017 5.0 Ease of use, instant notification of shifts and changes, great organization of availability and cross reference between departments. Pros Ease of use & live on the go updates, being able to change and request shifts as needed. Simple availability and leave requests for staff. Cons Doesn't recommend staff best suited to shifts, still have to do rosters. Would love to be able to rank employee's in sections and have a roster automatically suggested. 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