# Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Deputy the right Time Tracking solution for you? Explore 773 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167811/Deputy/reviews --- Deputy 4.6 (773) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use.“ April 20, 2026 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts.“ April 8, 2026 Anthony R finance and international businessFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked“ June 27, 2024 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 MG Maxx G Inventory ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag.“ November 26, 2025 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “At times, certain features aren’t very intuitive, especially for new users.“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 773 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlin X. Cluster Manager Retail Used the software for: 1-2 years ### "User friendly for everyone" January 29, 2026 5.0 I used it as a retail manager for over 2 years and was always thankful it existed. Support was helpful on the few occasions I needed it. Pros It's so easy to use on both a manager and employee POV. It's so user friendly! I love that you can assign shifts, remove shifts, swap and edit shifts easily. You can also very easily time track employees, which makes payroll much easier. Cons The mobile app vs desktop experience is a bit different, and I found notifications hard to manage sometimes. Review Source CC Crystal C. Operations Manager Veterinary Used the software for: 1-2 years ### "Deputy Review" April 9, 2025 5.0 Wonderful! I would absolutely recommend it for companies with small pools of employees. Pros The month view of the schedule - as well as the easy ability to spot open shifts. Cons Unfortunately, the financial commitment to utilize Deputy was beyond our price point. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) The company was growing, and we needed the ability to have the scheduling process be a bit more automated. Review Source VR Verified Reviewer GM Retail Used the software for: 2+ years ### "I itially ok but we outgrew it" August 8, 2025 3.0 Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers. Pros Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point Cons Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load. Review Source CR Charly R. OPS Manager Hospitality Used the software for: 1-2 years ### "Deputy , a must to use" March 4, 2026 5.0 I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals Pros Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best Cons The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Reason for choosing Deputy iv used deputy before the rep came to see me Review Source AF Angelica F. Tutor Education Management Used the software for: 6-12 months ### "Convenient and Reliable Scheduling Tool" September 25, 2025 5.0 Overall, my experience with Deputy has been positive. It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike. Pros I really liked how easy it was to clock in and out, request time off, and check my schedule. The app is simple to navigate and keeps everything in one place, which made it very convenient for staying on top of shifts. I also appreciated the notifications, since they helped me avoid missing any changes or updates. Cons Sometimes the app lagged or took a while to load, which was frustrating when I was in a rush. Also, there were times when schedule updates didn't show up right away, so I had to double-check with my manager. Review Source KW Katy W. Director, Talent Management Computer Software Used the software for: 6-12 months ### "Not Recommended for Remote Workforces" December 4, 2024 2.0 To be clear, Deputy is a lower-cost platform. We also selected this platform in a time crunch, so some of the things we've found most challenging would likely have been discovered in a due diligence process had we had more time. That can't be blamed on Deputy. However, the support (or lack thereof) and the constant glitches that no one can explain are just exhausting and I would absolutely pay more for a system that performed this basic functionality more reliably. Pros Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well. Cons Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Deputy The ability to create customized timesheet attestation statements which were a requirement for our Legal & Compliance team. Review Source LU Lia U. Owner Child Day Care Services Used the software for: 2+ years ### "DONT BOTHER" April 8, 2025 1.0 Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit. Pros NOTHING AT ALL, THE CUSTOMER SERVICE IS DISGRACEFUL Cons Customer Service is disgraceful, would not bother Switched from [RosterElf](https://www.capterra.com/p/171356/RosterElf/) Pricing and the customer service so far is amazing Review Source RZ Rae Z. CEO Food & Beverages Used the software for: 1-2 years ### "Deputy Review " February 28, 2025 3.0 Easy function, reliable scheduling, chat not the best Pros easy to navigate and launch for the team Cons the messaging/chat function was not that great or reliable Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing Deputy cost was the best for us and our crew size Switched from [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) wasn't happy with the functions and ease of use Review Source Tomoya K. Sales Representative Apparel & Fashion Used the software for: 2+ years ### "Deputy is a convenient and useful." December 27, 2025 5.0 I love the deputy platform. As an employee it is very convenient to know your schedule and clocking in and out of work. Pros I like how easy it is to use and understand the deputy platform. I used deputy with previous companies which i have worked for. Cons It takes a little while to learn the capabilities of the deputy platform. Features such as requesting a day off from your company will take navigating for a few days. Review Source MP Mel P. Customer Service Entertainment Used the software for: 1-2 years ### "Easy and Simple" February 19, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source KG Kiri G. Director Retail Used the software for: 1-2 years ### "A robust system with lots of features" October 22, 2024 5.0 I use Deputy for rostering staff, processing time sheets and payroll and messaging the team. Pros Deputy is a robust rostering and payroll system with sections for tracking employee training and keeping documents safe. Cons It's expensive, as you pay per active user and there is a base charge as well. It adds up quickly! Alternatives considered [RosterElf](https://www.capterra.com/p/171356/RosterElf/) Reason for choosing Deputy The interface is more user friendly, and feels more intuitive. Review Source HT Heather T. Company Director Food & Beverages Used the software for: 2+ years ### "Deputy Helped us to go Paperless " September 26, 2022 5.0 Since implementing deputy payroll is more accurate, we save at least 35 hours of manual labour per week and we use 65% less paper. Pros Ease of use and security for each member of staff. With the addition of the onboarding facility Deputy has become a vital part of our operation. Cons I wish the scheduling facility was easier to use on a mobile or tablet. As I spend most of my life on the move this would be perfect. Alternatives considered [Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/) Reason for choosing Deputy Deputy customer service, cost, functionality and security features. Review Source JM Jeremiah M. Chief of operation Security and Investigations Used the software for: 1-2 years ### "The best out there " May 22, 2025 5.0 Awesome great fantastic perfect I have no complaints at all . Please keep up the great work don’t change Pros Honestly everything I have no complaints at all it’s the best app I’ve ever used as an employee and admin Cons The cost a month , that’s all I can think of and that’s me grasping at straws. It’s really a great app Review Source JD Jackie D. Practice Manager Medical Practice Used the software for: 2+ years ### "Deputy is great for small business! " March 24, 2025 5.0 Used Deputy at my old practice and then onboarded with my practice. We love it overall. Pros So easy for both admin and for staff to use. It also seamlessly integrates with our payroll, Rippling. Cons Setting up PTO and other time off requests is clunky and not easy to intuitively review. Review Source WO Wendy O. HR officer Banking Used the software for: Less than 6 months ### "Deputy Review " December 7, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source MN Miranda N. Patient Service Advocate Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended, deputy is awesome for shift scheduling" February 1, 2025 5.0 I love that there is an app, very user friendly ! Pros I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease. Cons I have no complaints, I wish every company used Deputy. Review Source AC Andy C. Minister of Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Great product for scheduling your team!" January 30, 2025 5.0 Pros It is easy for us to setup schedules but also equally easy for our workers to set their unavailability for our scheduling. Cons There really isn't anything that I dislike about it. It is very easy to use. Review Source AE Amrith E. Presenter Education Management Used the software for: 1-2 years ### "Flexible and easy shift coverage at its best" February 11, 2025 5.0 Smooth, easy to navigate, and a good broad view to help with scheduling Pros Great for managing work schedule and appointments Cons No cons to be honest, did everything it needed to really well Review Source Beatriz G. Sales Administrative Wholesale Used the software for: 6-12 months ### "Deputy Review Software" November 30, 2024 4.0 Pros The calendar which is where you can pick up and view the shifts available. Cons I think it could have more features and improvements on the speed of the app could be reviewed. Review Source VO Vera O. Student E-Learning Used the software for: Less than 6 months ### "Deputy average performance " December 19, 2024 5.0 Somewhat satisfactory performance as not every need was met. Pros Ability to see my rota and who’s on shift with me. Cons Difficulty putting in holidays on the app. Review Source LQ Lourdes Q. Wellness Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product" September 3, 2024 5.0 Great experience, I'd definitely recommend it. Pros It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features. Cons We have no complains about this product. Review Source Anthony R. finance and international business Food & Beverages Used the software for: 1-2 years ### "allows for more accomplished work" June 27, 2024 5.0 It allows me to have order and coordination in all my work, using this platform I do not have to move to others causing confusion Pros It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked Cons It has been completely to my liking and there are no bad dislikes or bad flaws, I like everything and I feel happy using it Review Source GH Greg H. Managing Director Construction Used the software for: 6-12 months ### "Recommended, but not for everyone." May 2, 2023 4.0 It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency. Pros Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand. Cons Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify. Review Source TO Trent O. Director Security and Investigations Used the software for: 2+ years ### "Deceptive conduct " June 22, 2023 1.0 Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is Pros Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Cons Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Review Source MC Michael C. Strength and Conditioning Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use scheduling system" August 19, 2022 5.0 Easy to use as an employee and looks easy to use from an admin perspective. Never had a problem with my timesheets! Pros As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it. Cons I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it. Review Source Similar Products Featured ## Related categories [Nurse Scheduling](https://www.capterra.com/nurse-scheduling-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.