# Page 2 | Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Deputy the right Time Tracking solution for you? Explore 768 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167811/Deputy/reviews --- Deputy 4.6 (768) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Deputy ## Showing most helpful reviews Showing 26-50 of 768 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Amy E. Vice President Retail Used the software for: 2+ years ### "Deputy timeclock software review" November 25, 2025 4.0 Deputy has most of the functionality we are looking for in a timeclock application. Our employees find it easy to use, and the punch details easily export to our payroll system. Pros Managers can see the schedule and current punch-in information, and communicate with the whole staff through the app. This allows supervisors to keep track of who is working, and quickly make scheduling changes as needed. Cons When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. This can be frustrating when, for example, an employee returns early from a doctor's appointment, thinks they have punched in, but their supervisor finds out when approving timesheets that the punch was not logged. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our buying group, Ace has a relationship with Deputy and negotiates reasonable rates. We can talk to Deputy representatives in person at Ace conventions. Review Source Caitlin X. Cluster Manager Retail Used the software for: 1-2 years ### "User friendly for everyone" January 29, 2026 5.0 I used it as a retail manager for over 2 years and was always thankful it existed. Support was helpful on the few occasions I needed it. Pros It's so easy to use on both a manager and employee POV. It's so user friendly! I love that you can assign shifts, remove shifts, swap and edit shifts easily. You can also very easily time track employees, which makes payroll much easier. Cons The mobile app vs desktop experience is a bit different, and I found notifications hard to manage sometimes. Review Source CR Charly R. OPS Manager Hospitality Used the software for: 1-2 years ### "Deputy , a must to use" March 4, 2026 5.0 I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals Pros Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best Cons The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Reason for choosing Deputy iv used deputy before the rep came to see me Review Source TL Tim L. Operations Warehousing Used the software for: 2+ years ### "Deputy - a solid scheduling and timekeeping platform." May 27, 2025 5.0 I used it operationally for a few years and found it easy and functional. Its very easy to make basic changes to scheduling and do timesheet approvals from a phone. Pros Detailed functionality makes it ideal for most aspects of managing staff scheduling, timekeeping, and outputting to payroll. Easy to use by employees. Cons Once in a while, employees would have issues with the app, but this would be temporary, possibly to do with connectivity on the devices. Its not the cheapest option if you have a lot of staff doing few hours, as its a per user subscription I think. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Deputy Deputy was chosen by our company. I think I preferred Deputy to use, but could switch to ConnectTeam for the value. Review Source VR Verified Reviewer HR Manager Retail Used the software for: 6-12 months ### "Good product. Needs better support. " February 25, 2026 4.0 Average. Needs to improve sales team and support by a mile. They got potential but losing because of their crappy CS. Pros It is easy to sue once set up. Setup takes a while and their sales or support is very lackluster and the CS is very slow. Cons Slow CS and they are not very knowledgeable. I end up setting up from other users. It is very hard to get answers. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Just time management. Other stuff stayed with adp Review Source VR Verified Reviewer GM Retail Used the software for: 2+ years ### "I itially ok but we outgrew it" August 8, 2025 3.0 Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers. Pros Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point Cons Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load. Review Source MP Mel P. Customer Service Entertainment Used the software for: 1-2 years ### "Easy and Simple" February 19, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source TR Tania R. office admin Civil Engineering Used the software for: 1-2 years ### "5 Stars for deputy" July 14, 2025 5.0 My overall experience is very positive and our bussines has now been using it for a while and will continue to use in the future Pros the ease of use. very easy for all my crew to use each day. love the pin drops so you can see where crew are clocking on and off Cons nothing, it is really easy for everyone to use and simply but yet great design. love it can say a bad thing about it Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Deputy easy to use, cost efficent and employees can use anywhere Review Source JgC Joao gabriel C. Recepcionist Hospitality Used the software for: 6-12 months ### "Best software to organize your company!! highly recommend it" February 24, 2025 5.0 Before Deputies software, we were using 3 different software to have the same functions that we have with the Deputy, paying much more to have different things and not unified way of working. What I most like about it, it is the fact that it merges different function, it is very useful and incredible how it literality serves to different areas of my company from HR with the job descriptions to the managers to better understanding the time management and the scheduling of work. I really recommend it. Pros The software is amazing due to the amount of things you can do with it, from organize the company schedules - saving time and money and helping, until creating very efficient work schedule as much as time tracking and management help. Cons Until now my coworkers and I have no things to complain about it. Review Source JH Jenna H. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great for scheduling but limited" April 22, 2025 4.0 Deputy is easy to use, you can cut/paste schedules, it has a cost analysis and easily integrates into an number of payroll systems. Would love if they built out the platform more though so they had chat etc. Pros Easy to schedule, people can confirm shifts, shows cost analysis. Cons Limited functionality - We use it for scheduling only. Although I see the have a new HR function. Other systems like Connecteam have more functions and are generally cheaper. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Deputy We have been using Deputy but will transition now to Connecteam for price and additional functions Review Source KW Katy W. Director, Talent Management Computer Software Used the software for: 6-12 months ### "Not Recommended for Remote Workforces" December 4, 2024 2.0 To be clear, Deputy is a lower-cost platform. We also selected this platform in a time crunch, so some of the things we've found most challenging would likely have been discovered in a due diligence process had we had more time. That can't be blamed on Deputy. However, the support (or lack thereof) and the constant glitches that no one can explain are just exhausting and I would absolutely pay more for a system that performed this basic functionality more reliably. Pros Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well. Cons Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Deputy The ability to create customized timesheet attestation statements which were a requirement for our Legal & Compliance team. Review Source AB Amile B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Useful for SMES like restaurants, Agencies, seller shops, Gyms etc." January 18, 2025 5.0 Deputy is very useful specially for business who has a casual employees, contractors or under agencies with shift to shift pay basis. You can manage your people wisely from the term itself, deputy rostering management. Pros Deputy links timesheets to payroll system. Also, you can keep track with lates, absences, time offs, and most importantly the timesheet approvals before finalising shifts for payroll. Cons I didn’t like the view of the scheduling if you have multiple locations or areas. But it’s very minimal. The prior view before the latest update was better in my own perspective. Also, I didn’t like the leave options available to manually input the times starts and ends, instead of just inputting the total hours of the day. Review Source JN Josh N. Realtor Real Estate Used the software for: 1-2 years ### "Easy and reliable scheduling tool" November 7, 2024 5.0 Deputy has an insane amount of features that help with the management of a business, but we mostly use it for our schedules and shifts, which has worked amazingly because the platform allows you to work quickly and in a simplified manner. It has also helped us in decreasing our costs regarding wages because we are able to plan our shifts according to our sales and make sure that we are scheduling our staff in the right time. It has helped us improve our communication and it's an effective product to save time and approve simple things like day-off requests without directly communicating with a team leader. Pros Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated. Cons My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying. Review Source SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 2+ years ### "Deputy Review" May 12, 2025 5.0 Very happy with Deputy and it is invaluable for our organisation. Pros Very transparent and clear shift scheduling app. Provides both workers and clients a detailed overview of shifts that are booked in. The app is very user friendly. Easy to submit timesheets and view the details of each site. Cons Customer services can sometimes take a while to respond to you. Review Source MG Moran G. Mobile Marketing Lead Consumer Services Used the software for: 2+ years ### "The best shift coordinator, guarantees many solutions to ensure the continuity of workflow" January 5, 2025 5.0 Pros Deputy, with its user-friendly interface, simplifies shift scheduling. I loved how it ensures that all team members adhere to the approved schedule, each member can easily view the active schedule and follow up on any urgent updates. Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance. Cons Some crashes occur that prevent the full active schedule from being displayed at once, it may require reloading the page more than once to resolve the issue. Review Source HD Hannah D. Buyer Retail Used the software for: 1-2 years ### "Amazing rota software, favourite to date" April 11, 2025 5.0 Very positive, the. best rota software I have used to date. I wish they would add some more features. Pros Easy rota'ing and can see across multiple business areas seamlessly Cons No time clock software, would be good to have employees clock in and out Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Deputy Better payroll integration and chat function Review Source LN Lori N. Owner Retail Used the software for: 1-2 years ### "All your scheduling needs in one place! " March 22, 2025 5.0 Overall, Deputy delivered everything they promised very well! Its the perfect app for streamlining team scheduling and keeping track of timesheets easily! Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards! Pros Deputy is a great tool for communicating with your team and managing their scheduling and timesheets! Cons Deputy has limited features for the price when compared to other platforms in the same segment. Review Source IH Isabella H. Marketing Manager Retail Used the software for: 1-2 years ### "Deputy is user and mobile friendly!" August 26, 2025 5.0 Overall, the accessibility of the platform on my phone is what makes this app the best for me. I have recommended it in new jobs as well where they don't already use it. Pros It is user friendly, allows for accurate time tracking and also it is mobile friendly. I can easily clock on and off for shifts and communicate with my team. Cons Not the best for remote employees as the app is location-based. Can be tricky coordinating employees in different time zones. Review Source DJ Derek J. Owner Recreational Facilities and Services Used the software for: 2+ years ### "One of the best Scheduling tools" November 1, 2024 5.0 This is a great tool for scheduling that prevents confusion and makes the workplace feel more fair and interconnected. Pros Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want. Leave management is also a lot easier! Cons Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex. Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users. The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements. Review Source JM Jeremiah M. Chief of operation Security and Investigations Used the software for: 1-2 years ### "The best out there " May 22, 2025 5.0 Awesome great fantastic perfect I have no complaints at all . Please keep up the great work don’t change Pros Honestly everything I have no complaints at all it’s the best app I’ve ever used as an employee and admin Cons The cost a month , that’s all I can think of and that’s me grasping at straws. It’s really a great app Review Source WO Wendy O. HR officer Banking Used the software for: Less than 6 months ### "Deputy Review " December 7, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source SB Sunil B. Manager Retail Used the software for: 2+ years ### "Easy to use and efficient for staff rostering - Deputy" December 11, 2024 4.0 Overall, easy to use and efficient for daily operations because of interface, and real-time updates. Pros User friendly interface! Aesthetically pleasing! Not too cluttered! Cons Lack of customer service support, along with few customization options, and lack of accessibility features! Review Source MN Miranda N. Patient Service Advocate Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended, deputy is awesome for shift scheduling" February 1, 2025 5.0 I love that there is an app, very user friendly ! Pros I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease. Cons I have no complaints, I wish every company used Deputy. Review Source JL Janne L. Finance and Commerce Leisure, Travel & Tourism Used the software for: 1-2 years ### "team organization" October 22, 2024 4.0 It makes it easy to see the shift schedule from the application and thus have a clearer and more detailed work organization Pros I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work Cons I like it and I find it useful, nothing has failed me since its installation Review Source AB Aanchal B. Sales Associate Photography Used the software for: 2+ years ### "A 360 app for managing workforce with some bugs" November 2, 2024 3.0 The app is easy to use and helpful but the bugs needs to be addressed. Pros The news feed feature in deputy is very helpful and this is an innovative idea for a time tracking app. Cons There are a lot of bugs in the app. 1. In the ‘people’ section, not everyone in the organisation shows up. There is no filter there, just randomly some of the staff doesn’t show up in the list. 2. It some times calculates the time of the shift incorrectly. Review Source Similar Products Featured