--- title: "Twist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Twist Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/167818/Twist/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Twist Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Twist ## What is Twist ? Twist is messaging for SMBs, startups, and remote teams burned out by real-time, all-the-time communication. Twist encourages focused work and helps your team escape the 9-to-5 and stop being interrupted by constant meetings, emails, and chat. Try Twist for free. ## What is Twist used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 86% Neutral 14% Negative 0% Starting price $6 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Twist ?[Manage this product listing](https://www.g2.com/products/twist/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Twist 4.3 (37) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $6 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (36) Ease Of Use 4.7 (5,322) Value For Money 4.4 (21) Value For Money 4.5 (5,079) Customer Service 4.4 (17) Customer Service 4.6 (5,093) ## Twist alternatives Highest Rated [4.7 (24,237)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,130)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,045)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,777)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) ## FAQs about Twist Overview ### Which roles and teams benefit most from Twist ? Twist is most used by software development teams, founders, and business leaders who need organized asynchronous communication. Tech leads and developers document decisions and coordinate project work, while product, marketing, and sales teams manage cross-functional updates. Directors and executives use threaded discussions to stay informed without relying on constant meetings. Answer based on 36 reviews Overview ### What company size and industries is Twist built for? Twist is built for small businesses and retail teams, with 91% of reviewers from small companies and 13% in retail. It is intended for future-thinking remote or hybrid-working teams, while reviewer adoption also includes computer software and design organizations, each representing 10% of reviews. Answer based on 37 reviews Features and Usability ### What are the key features of Twist ? Twist includes team communication features like chat/messaging, @mentions, commenting, and discussions/forums, along with real-time notifications and an activity/news feed. It also offers file sharing, document storage, collaboration tools, access controls/permissions, search/filter, and third-party integrations for managing workplace conversations and content. Pricing ### How much does it cost and what fees or limitations are included? Twist offers a free version and an Unlimited plan starting at $6 per user per month, with a discounted $5 monthly rate billed annually. Unlimited includes full comment and message history, priority support, unlimited file storage, guests, integrations, and members. Reviewers call the price competitive and say the free tier meets most needs. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Twist integrate with? Twist integrates with 15 third-party tools, including reviewer-confirmed Todoist for turning conversations into tasks. Its catalog also lists project and developer tools such as Asana, GitHub, GitLab, Jira, and Trello; scheduling and meetings platforms including Google Calendar, Jitsi, and Zoom Workplace; plus Google Docs, Slack, and Zapier. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Twist offer? Twist provides documentation to help teams get started. This written material gives users a reference for setup steps, feature guidance, and basic product information, allowing teams to review instructions and learn at their own pace. Answer based on 1 reviews Getting Started and Support ### What customer support options does Twist offer? Twist provides email/help desk support, a FAQ/forum, a knowledge base, and chat. Users report mixed experiences with support, with some saying issue resolution can take days and replies may feel limited to email. The available self-service resources help, but technical problems can still be frustrating to get resolved. Answer based on 1 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Twist supports all three features that reviewers rate most highly: **Meeting Management**, **Mobile Access**, and **Real-Time Chat**. Together, these capabilities help teams coordinate discussions, stay connected from any location, and communicate quickly as work moves forward, allowing teams to keep conversations organized and respond faster across day-to-day collaboration. Meeting Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Mobile Access 4.3 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Chat 4.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Collaboration Tools 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Alerts/Notifications 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Twist 33 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Data Import/Export: Import and export data to and from software applications - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Portal: Online portal where employees can access and track their own information - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation --- Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.4 (21) Free Version [View pricing plan details](https://www.capterra.com/p/167818/Twist/pricing/) Free $0.00 It includes: - Access 1 Month of Comments/Messages - Unlimited Guests - Up to 500 Members - Up to 5 Integrations Unlimited $6.00 Per User,Per Month It includes: - Unlimited Integrations - Access Full History of Comments/Messages - Unlimited Members - Priority Support - Unlimited File Storage - Unlimited Guests Value for money 4.4 (21) 4.4 Based on 21 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (17) 4.4 Based on 17 reviews ## User reviews Overall rating 4.3 Based on 37 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(16) 3(5) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CTO Used the software for: 1-3 years ### "Thoughtful Async Comms tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 Pros It promotes slow, thoughtful communication without the constant pings that you get in Slack! Defaults to longer messages Cons The lack of integrations is a sore spot and there are some areas that could do with some finesse - eg audio messages/video messages and a bit more channel organisation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President and COO Used the software for: Less than 1 year ### "The true async alternative to Slack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 25, 2023 I love it and do does the team. Pros It's just a totally different mindset. No "online" indicator, no "typing..." indicator. No need to madly dash off one-liners. Instead, calm and focused work. The Inbox makes sure nothing falls through the crack, the notification settings are sensible, the interface is neat and the whole philosophy of Twist and the team behind it (Doist, the same company that makes Todoist) are well aligned with the needs of remote and async teams. Cons It's a smaller company, with no venture backing, so some nice-to-have features are missing, as are some integrations: Everybody makes their product integrate with Slack, because that's the big incumbent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Tech lead Used the software for: Less than 1 year ### "Asynchronous chat" 5.0 September 10, 2020 The whole team loved it because now instead of being distracted every time someone sends a message in some channel, people could finally spend time doing productive work and checking their email and Twist notifications when they want. Pros Threaded conversations are a killer feature. It's not a Slack-type thread where you can easily get lost, especially when trying to keep up with more than one thread. Twist threads resemble forum where you open or subscribe to topics and participate in meaningful conversations. Another feature I absolutely love is selecting people to notify when creating a new thread. It makes you consider who this message is important to before sending unlike with other messengers where everyone gets notified unless they mute the whole channel. Cons When we migrated from Twist alternative that was "noisier" and synchronous, we had a separate channel with real-time status updates from our CI server, uptime notifications, and real-time errors. This was a bit hard to do with Twist since it wasn't meant for that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer administrator Used the software for: Less than 1 year ### "Customer Support is Absolutely Terrible." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 19, 2023 Terrible customer service! Pros The intention is good, but if customer support cannot fix the technical issues that arise that limit the users from seeing what you put on the channels, then the platform is basically worthless as the communication tool that it was meant to be. Cons When there is an issue that you need resolved, do not count on customer support to help. You will have to either figure it out yourself, or just live with it. Customer service will only email you. It takes days to go back and forth when it could easily take 1 phone call to resolve an issue. They will NOT speak to you over the phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Writer Used the software for: Less than 1 year ### "Easy and useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2021 I like it. It's perfect for companies employing 10-500 people. If there were more, I guess they would need some more functions, or groups, but in my case, it was really good. I just needed contact to my PMs usually. They contacted a few more people, but I think they liked Twist too. Pros It's perfect for jobs like mine (copywritting/translating). Communication must be quick and easy. I could notify anyone in my own thread or go to someone else's tread and do the same. It's really crucial, when PMs and editors change for every project. Everyone could see the threads, so if someone needed help, they could find the informations without having to ask anyone. The are private messages too of course, so it's not like you can't send private data. Cons I had troubles with mobile app. Some users were added to notifications by deafault and I didn't really know how to cancel it, when I just wanted to notify one of them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yann I. Consultant Used the software for: 1-3 years ### "An excellent digital tool for asynchronous team communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2021 Pros The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation. Cons I personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Content creator Used the software for: Less than 1 year ### "Twist is a great communication and collaboration tool" 4.0 November 4, 2022 Pros As a remote worker, I used Twist to stay in contact with colleague's. It was very useful for communication and works well. Cons Sometimes the notifications were slightly delayed and the features were a little limited in comparison to some of the competitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales & Marketing Manager Used the software for: Less than 1 year ### "Fantastic for contractors/freelancers/project managers" 5.0 December 18, 2018 Outstanding! I am a very sensitive, focused, sensible, and accommodating contractor with my clients and team members. Twist has helped me to set healthy boundaries with them. Pros I love the fact that I am able to focus on my work without getting interrupted by any notifications. I am very disciplined with my time and I get bothered by unexpected notifications or random questions from colleagues. With Twist it requires users to create threads for any topic/questions - it makes the user think though and post an organized question that is though through and tag only people to it is addressed to. I moved from Slack to Twist and I don't regret it. I am super thankful for this platform help me to create a more sensible work environment. Cons EMOJIs :) Although I understand that Twist has purposely limited the emoji options for users not to be distracted. But that is the only thing I miss. Perhaps I will get used to it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Designer Used the software for: Less than 1 year ### "The calmer option to slack" 4.0 October 10, 2018 Pros Twist lets you follow work topics in a more calm, less real time than other tools. Which might work for your organization, I really liked the ability to create channels where more focused conversations can surge. Since it is not a chat, people tend to be more concise and focused on their messages, which is great. Cons It's not the easiest tool to grasp an idea on, it takes time to adjust your brain from real time communication to this threaded version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jonathan T. Co-Founder Used the software for: Less than 1 year ### "YES! Slack but BETTER!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 28, 2018 All the benefits of a chat app, none of the confusion and distraction. LOVE IT. Pros What I LOVE about Twist is that the conversations are THREADED! Other chat apps like the big one every knows about Slack are like big open real-time chat rooms. It's hard to go back to something that was talked about before or to catch up on a project that was talked about when you weren't logged on (say, if you work different hours than the rest of the team) All these other chat apps act like they're a replacement for email. But they don't quite replace it all. ENTER TWIST. If you've ever used another chat app, like Slack, it's pretty much just like it, EXCEPT inside the channel, there's another layer of organization! So, inside the "Upcoming Live Event" channel, instead of everything in one fat pile, you can have a "food vendors" thread, an "emcee selection" thread, and a "t-shirt designs" thread. Cons I really wish the free tier was more generous. It's limited by time (keeps messages for 1 month) instead of number of messages (most recent 10,000 for example) so it ends up pressuring teams to purchase or abandon pretty quickly (which may or may not be a bad thing?) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167818/Twist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.