# Twist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Twist Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/167818/Twist --- # Twist Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Twist ## What is Twist ? Twist is messaging for SMBs, startups, and remote teams burned out by real-time, all-the-time communication. Twist encourages focused work and helps your team escape the 9-to-5 and stop being interrupted by constant meetings, emails, and chat. Try Twist for free. ## What is Twist used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Overall rating Based on 36 user reviews Reviews sentiment Positive 86% Neutral 14% Negative 0% Starting price $6 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Twist ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://Doist.com&name=Twist ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Twist 4.3 (36) VS. [4.6 (5,053)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $6 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (35) Ease Of Use 4.7 (5,053) Value For Money 4.4 (20) Value For Money 4.5 (4,818) Customer Service 4.3 (16) Customer Service 4.6 (4,836) ## Twist alternatives [4.6 (5,722)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (13,545)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (24,040)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (85)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Mobile Access 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges File Sharing 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Notifications 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Communication Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Twist 33 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Import and export data to and from software applications Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Access names, contact information, and roles of employees in a centralized repository Online portal where employees can access and track their own information Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Preview and make real-time changes in the web content Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Get Advice We can help you find the software with the features you need. Features 4.2 (35) 4.2 Based on 35 reviews ## Pricing Value for money 4.4 (20) Free Version [View pricing plan details](https://www.capterra.com/p/167818/Twist/pricing/) Free $0.00 It includes: - Access 1 Month of Comments/Messages - Unlimited Guests - Up to 500 Members - Up to 5 Integrations Unlimited $6.00 Per User,Per Month It includes: - Access Full History of Comments/Messages - Priority Support - Unlimited File Storage - Unlimited Guests - Unlimited Integrations - Unlimited Members Value for money 4.4 (20) 4.4 Based on 20 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Calendly](https://www.capterra.com/p/148036/Calendly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (16) 4.3 Based on 16 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating 5(16) 4(15) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent Clemens A. President and COO Computer Software ### "The true async alternative to Slack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 21, 2023 I love it and do does the team. Pros It's just a totally different mindset. No "online" indicator, no "typing..." indicator. No need to madly dash off one-liners. Instead, calm and focused work. The Inbox makes sure nothing falls through the crack, the notification settings are sensible, the interface is neat and the whole philosophy of Twist and the team behind it (Doist, the same company that makes Todoist) are well aligned with the needs of remote and async teams. Cons It's a smaller company, with no venture backing, so some nice-to-have features are missing, as are some integrations: Everybody makes their product integrate with Slack, because that's the big incumbent. Alternatives considered [Discord](https://www.capterra.com/p/240238/Discord/) [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Twist The way threads and channels work in twist is just much more organized than the chaotic way it turns out in Slack. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bertha V. Sastre Apparel & Fashion ### "Mensajería y colaboración en equipo con Twist" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 18, 2023 Pros Tiene una interfaz fácil de usar a tal punto de que no posee distracciones como otras aplicaciones donde te abruman de información sobre la aplicación, con Twist puedes tener una aplicación de mensajería fácil de usar con una estructura organizada fácil de entender. Cons Como cualquier aplicación de mensajería, se requiere una conexión a internet buena para poder hacer uso de sus funcionalidades, sin embargo, como está desarrollado de forma asincrónica, tiende a carecer de funciones en tiempo real. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jamie H. administrator Health, Wellness and Fitness ### "Customer Support is Absolutely Terrible." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 17, 2023 Terrible customer service! Pros The intention is good, but if customer support cannot fix the technical issues that arise that limit the users from seeing what you put on the channels, then the platform is basically worthless as the communication tool that it was meant to be. Cons When there is an issue that you need resolved, do not count on customer support to help. You will have to either figure it out yourself, or just live with it. Customer service will only email you. It takes days to go back and forth when it could easily take 1 phone call to resolve an issue. They will NOT speak to you over the phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Tech lead Retail ### "A Great Tool for Asynchronous Internal Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 8, 2022 Pros We have been using Twist as our primary tool for internal communication and have been very happy with the service.One of the things we appreciate most about Twist is that it is an asynchronous platform, which means that we don't have to worry about being bombarded with notifications all day. This has helped us to be more productive and focus on our work.We also use the free tier of Twist and have found that it meets most of our needs. It is a great way to keep our team organized and on the same page without having to spend a lot of money. Cons One potential downside to Twist is that it is not as feature-rich as some other communication tools on the market. However, for our team, the free tier provides more than enough features to get the job done.Additionally, it would be nice if there was a cheaper paid tier as an intermediate option. This would allow us to access more features without having to pay for the full-featured paid plan. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Simona V. Copywriter Publishing ### "Un software perfetto per il remote working in team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 7, 2022 Ho lavorato per mesi con un team formato da persone provenienti da ogni parte del mondo in maniera organizzata. In situazioni simili, lo riutilizzerei volentieri. Pros Ho usato twist durante una collaborazione con un'azienda estera. L'ho trovato perfetto per comunicazioni estemporanee e non, perché permette di gestire gli interlocutori in maniera ottimale tenendo conto anche dei diversi fusi orari. Davvero molto versatile. Cons Non ci sono mai stati grandi inconvenienti, segnalo solo che per comunicazioni in tempo reale alla WhatsApp, però, forse è meglio un'opzione tipo Slack. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User data analyst Accounting ### "Project management solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 12, 2022 The user experience is very well thought out. It's simple and effective. Pros It can be adapted to any department in the company to collaborate and manage your project efficiently. It organizes the topics in such a way as to ensure progress. Cons I would like to have more features like monday.com Switched from [Ravetree](https://www.capterra.com/p/160262/Ravetree/) Alternatives considered [Ravetree](https://www.capterra.com/p/160262/Ravetree/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leri K. Content creator Writing and Editing ### "Twist is a great communication and collaboration tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 3, 2022 Pros As a remote worker, I used Twist to stay in contact with colleague's. It was very useful for communication and works well. Cons Sometimes the notifications were slightly delayed and the features were a little limited in comparison to some of the competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gabriel G. Developer Computer Software ### "Very good to async companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2022 Pros I'm a heavy user of Slack but sometimes Slack bothers you too much when you receive too many messages. On Twist, you can easily decide to answer threads later. It's very good if the drives are in this direction because everyone in the company needs to understand that it's a tool for async work and you may not receive an answer right away. Cons It's expensive as the number of users grows. It demands a shift of mentality of the whole company so it may be difficult to implement in some companies. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Katarzyna J. Writer Writing and Editing ### "Easy and useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2021 I like it. It's perfect for companies employing 10-500 people. If there were more, I guess they would need some more functions, or groups, but in my case, it was really good. I just needed contact to my PMs usually. They contacted a few more people, but I think they liked Twist too. Pros It's perfect for jobs like mine (copywritting/translating). Communication must be quick and easy. I could notify anyone in my own thread or go to someone else's tread and do the same. It's really crucial, when PMs and editors change for every project. Everyone could see the threads, so if someone needed help, they could find the informations without having to ask anyone. The are private messages too of course, so it's not like you can't send private data. Cons I had troubles with mobile app. Some users were added to notifications by deafault and I didn't really know how to cancel it, when I just wanted to notify one of them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yann I. Consultant Online Media ### "An excellent digital tool for asynchronous team communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2021 Pros The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation. Cons I personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167818/Twist/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)