--- title: "Solvemate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Solvemate Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/167819/Solvemate/" page_type: "product" language: "en" --- # Solvemate Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Solvemate ## What is Solvemate? Our customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. Solvemates unique contextual conversation engine approach means it learns more quickly, integrates more easily and resolves requests faster and more reliably than any other chatbot on the market. ## What is Solvemate used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Machine Learning](https://www.capterra.com/machine-learning-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €349 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Solvemate 4.6 (19) VS. [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting Price €349 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.1 (24) Value For Money 4.4 (17) Value For Money 3.7 (24) Customer Service 4.9 (18) Customer Service 3.9 (24) ## Solvemate alternatives Highest Rated [Rayven](https://www.capterra.com/p/173908/Rayven-Industrial-business-intelligence/) [5.0 (24)](https://www.capterra.com/p/173908/Rayven-Industrial-business-intelligence/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173908/Rayven-Industrial-business-intelligence/) [Clickworker](https://www.capterra.com/p/175432/Clickworker/) [4.2 (59)](https://www.capterra.com/p/175432/Clickworker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175432/Clickworker/) [Anaconda](https://www.capterra.com/p/191760/Anaconda/) [4.6 (87)](https://www.capterra.com/p/191760/Anaconda/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/191760/Anaconda/) [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,330)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [View all alternatives](https://www.capterra.com/p/167819/Solvemate/alternatives/) ## FAQs about Solvemate Overview ### Which roles and teams benefit most from Solvemate? Solvemate is most used by customer support, customer care, and customer success teams that need to automate responses, deflect repetitive tickets, and improve service consistency. Support leaders and operations managers use it to streamline workflows and reporting, while product, project, marketing, and sales operations roles apply insights to refine customer journeys. Answer based on 19 reviews Overview ### What company size and specific industries is Solvemate built for? Solvemate is designed for medium-to-large customer service organizations across industries that handle high volumes of repetitive support requests. It is best suited for businesses with customer service teams that want to improve customer satisfaction and reduce repetitive workload for support staff. Features and Usability ### What are the key features of Solvemate? Solvemate offers chatbot and live chat for real-time conversations, plus multi-channel communication, email management, and one-to-one messaging. It also includes workflow automation, alerts/escalation, human handover, knowledge base management, reporting/analytics, customizable branding, and third-party integrations for customer service and eCommerce support. Integrations ### Which third-party tools and platforms does Solvemate integrate with? Solvemate integrates with 10 third-party tools across support, CRM, messaging, and automation, including Freshdesk, Freshsales, Intercom, LiveChat, Zendesk Suite, Slack, WhatsApp, Meta for Business, Creatio CRM, and RingCX. It also connects with Automation Anywhere, Cention, FocalScope, and parcelLab for broader workflow and service coverage. Getting Started and Support ### What training and onboarding options does Solvemate offer? Solvemate provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Solvemate offer? Solvemate provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. User feedback on support quality is not available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 5,579 Artificial Intelligence reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Solvemate supports **Natural Language Processing**, but it does not offer **Generative AI** or **Data Import/Export**. Instead, it provides other features that reviewers also rate highly, including **Chatbot** (**42%**), **Machine Learning** (**33%**), and **Multi-Language** (**29%**). These features help businesses deliver automated conversations, improve responses over time, and serve users across different languages, giving teams a practical way to manage customer interactions more efficiently. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Branding Add customized logos and colors to align with company branding Customizable Forms Customize contracts and forms to collect specific information Solvemate 22 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For eCommerce: Intended to be used by online stores - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (19) 4.3 Based on 19 reviews ## Pricing Value for money 4.4 (17) Free Trial Basic €349.00 Per Feature,Per Month Value for money 4.4 (17) 4.4 Based on 17 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.6 Based on 19 reviews Filter by rating 5(11) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TH Tom H. Customer Experience Executive Consumer Goods ### "Solvemate x musicMagpie: The complete customer service package" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 13, 2020 We're solving repetitive queries in the form of solutions or routines that relieve mountains of pressure from our customer services team to spend more time on more complicated customer tickets. Pros Solvemate was easy to set-up and even easier to implement! The features and functionality are really intuitive, allowing us to have full control over how we present our solutions to our customers. It was straight forward to align with our own database to be able to track conversations and implement routines, as well as with Zendesk, our customer service ticketing platform, which routes tickets directly to our customer service agents if more help is required. Cons There isn't currently functionality to hide certain solutions based on website URLs, so you can target customers with focused solutions based on website traffic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Miriam R. Projektmanagerin Tagesspiegel Digital Newspapers ### "A strong partner for innovative tool usage, bold novelties and to break new ground." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2020 As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news. This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground. Thanks for that great opportunity! Pros Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time. The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction. The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative. It was pure joy to launch this novalty together with Solvemate! Cons On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the structure by creating the final solution first and then work your way up to the first posed question, which somehow doesn´t feel very intuitive at first sight. But the procedure is consistent and it´s learned and internalized very quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Lea G. Sales Operation Manager Luxury Goods & Jewelry ### "A great tool and great people to work with" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2020 We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm. Pros The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them). The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change. If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers. Cons The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certain wording/setting is not very intuitive. I wish there would be even more options to customize the bot (e.g. renaming buttons) and really "make it your own" and adapt it even better to the needs and voice of your own company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sandra S. Senior Customer Manager Health, Wellness and Fitness ### "A solid software with a great customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 9, 2020 We recognize a big positive impact on the number of our requests because the chatbot solves a lot of directly. Solvemate always focuses on improving their features and they offer great customer support. Pros \- Easy to personalize your chatbot (color, title, icon,etc.) - Easy to add new solutions - Good handover channels and API possibilities for different used cases Cons \- Better export and filter possibilities - An automatic translate function would be perfect Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CW Charlotte W. Produktmanager Banking ### "Good tool for customers to find answers or to place their requests any time online" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2020 Pros The software helps us to offer our customer a channel, where they can place their requests at any time and any place (online). For each topic we can define which data we need to know from the customer to be able to handle the request, even uploads for documents are possible now. We even get valuable feedback from customers which helps us again to optimize the bot structure. The bot has a good usability. For us and our customers the bot is very useful digital tool and helps us to increase our efficiency! Cons Certain features can only be used with an existing CRM tool. Some key figures are currently still being reported manually, what takes some time, but is hopefully going to be fixed soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Carlos R. Senior Customer Care Specialist Financial Services ### "Solvemate | Your to-go partner in AI solutions to boost your customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2020 Working with Solvemate has been a real pleasure from kick-off day. Not only they help with the initial setup of the ChatBot and help you get familiar with the administration options, but they also support all the way to ensure that you make the best out of all the possibilities of the tool. It is not just more than an AI software, it is a real partner who understands your needs and who you can rely on you will make the best for your customers and their journey. Pros \- Support and Onboarding - Design of the tool for users - Complete and extensive Dashboard - Easy system integration Cons \- Some extra features to facilitate the analysis & reporting on specific solutions would be a great addition (the team is working constantly working on updating these so props for that!). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GG Gabor G. Head of Customer Support Automotive ### "Thank you for a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2020 Pros Deflecting simple inbound tickets so our agents can focus on involved ones Cons It took a bit for me to learn how to work in admin, but nothing that can't be learned Reasons for choosing Solvemate Better value for money, great service Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mike M. Head of Customer Support Automotive ### "An AI bot for Customer Support which both you and your customers will love!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2020 Pros The software is easy to use, setup is logical and quick to update. Implementation is less than a day and we're already seeing a significant number of reduced inbound contacts for our team! Cons Some of the features we wanted at the start were not available however Solvemate were quick to rectify this either building them or adding them to their roadmap. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Simon L. CS Manager Mechanical or Industrial Engineering ### "Feedback to Solvemate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 31, 2020 We are using Solvemate to reduce our daily standard communication with our customers to have more time for value added activities for them. Easy to answer questions or easy to find information on our webshop can be communicated and solved through Solvemate. Pros Easy to use Easy and guided implementation Customer Support from Vendor throughout the Project Review and Consultation by the vendor Cons At the moment no CONS throughout the PJ. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Caroline B. Head of Marketing Computer Software ### "Intuitive and so easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2019 Pros Great support and customer service experience from beginning to end. Solvemate's customer success manager \[SENSITIVE CONTENT HIDDEN\] is a true star in my eyes! She was willing to help and resolve issues within such a short space of time...I cannot recommend her highly enough! The software itself is intuitive and easy to use. Cons I haven't found anything so far. I am very happy with our purchase. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/167819/Solvemate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.