fred knows

fred knows

5 / 5 3 reviews

Who Uses This Software?

fred knows helps medium-to-large customer support organisations improve their customer satisfaction, while investing less money in hiring and training new customer support reps.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month
  • Pricing Details
    The $499 plan includes 1000 conversations / month and 3 adm user accounts
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • fred knows
  • www.fredknows.com/
  • Founded 2015
  • Germany

About fred knows

fred knows is the smarter customer support bot. By asking smart multiple-choice questions, fred knows finds the shortest path to right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, fred knows is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 12.4 seconds.


fred knows Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

fred knows Reviews Recently Reviewed!

Great Tool and Easy to Implement

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - great support from the team
- open to hearing suggestions for optimizations and feature requests
- quite easy to implement, although it takes some time in the beginning to understand how it all works together
- fast development of new features
- easy to use for the customers

Cons: - I'd like to have more features for organizing different and complex experts in order to help to keep consistency throughout the different experts and keep a better overview of all the questions and solutions

Quick Implementation and Integration - Top Service

Nov 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The tool is very easy to understand and it only takes a short period of time to get used to it. The separate areas are very clear and the handling of them to do and inquiries are easily managed.
The Fred team is very helpful, get's changes done quickly and is always improving the tool. Our clients use Fred regularly and hence keep unnecessary emails away from our service team.

Cons: All training needed inquiries have to be closed individually, even when no more training is required loss of time

Amazing tool and Service - easy to learn and use - price/performance excellent

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The "Fred" software is very easy to learn, to understand and to use. Once you got into the logic and know how to use the admin panel it does make a lot of fun to train new solutions into Fred or to make some changes.
We like the idea how it works and we really like the excellent support if we got any questions.
Also, the implementation of Fred in any smartphone app or website is very easy, just with a few code lines and it's possible to change the design of the window of "Fred", too.

During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!!

In conclusion, we love "Fred" and we recommend it 100%.

Price / performance ratio is excellent!

Cons: The first time you see the admin panel it does look kinda tricky to understand, but after a few minutes, you'll get it right.

Overall: Our service quality increased a lot