# Trackit  Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Trackit  the right EHS Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167841/Trackit-Manager/reviews

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Trackit

4.5 (11)

[View alternatives](https://www.capterra.com/p/167841/Trackit-Manager/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 6th, 2026

# Reviews of Trackit

Ease of use

4.1

Customer Service

4.5

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Carmelo A.  
Project Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great company to work with!"

November 29, 2017

5.0

The safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.

Pros

The software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.

Cons

The company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.

Review Source

HS

Harshpreet S.  
Help Desk Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "One of the best Help Desk Software's out there!"

May 17, 2021

5.0

My overall experience with TrackIT was great. I was able to help people almost instantly and able to work my way around within the system to improve our daily processes so that we are working more efficiently.

Pros

I really love how you can manage all your needs under one roof: Tickets generated by users, Change Requests, Purchase Requests, IT Asset Management as well. This way, I don't need other software for my other IT needs.

Cons

They certainly have elevated the way they operate, however, I feel that there are still a lot many internal issues that TrackIt needs to fix on their end before they can make it to the next level.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Trackit

We found that TrackIt was looking after our current needs in a much better way as opposed to Connect Wise. That was the sole reason.

Review Source

VR

Verified Reviewer  
Game Release Support  
Computer Games  
Used the software for: 1-2 years

### "TrackIT Ticketing Review from a Former Helpdesk Technician"

November 24, 2022

3.0

Pros

assigning tickets to resolver team, by name, by group. its organized and fast.

Cons

slow to load, I think we used the old version of this. its the application version. sometimes its not responding.

Switched from

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

I don't have any other choice, its client and management requirements

Review Source

Andrew M.  
Director of Transit Operations  
  
Used the software for: 2+ years

### "Overall very impressed with the software and the support. Easy to use and changes and updates easy"

November 28, 2017

4.0

Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy to use

Pros

Easy to use, simple interface, ability to include scanned documents in any portion of the software is helpful for things like CHP audit

Cons

Occasionally can get stuck when entering a lot and it wont recognize some of the drop boxes, can occasionally get hung up

Review Source

Joseph S.  
Safety & Training Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Track-It is super responsive to their clients needs. Need a report, they work to make it happen "

December 4, 2017

4.0

I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.

Pros

Mobile-App feature connects training in the field to the training standards set. Customized website for your company's needs.

Cons

Some dashboards could be more robust, but company is constantly making improvements to this functionality.

Review Source

Toni M.  
Supervisor, Learning and Development  
Government Administration  
Used the software for: 2+ years

### "Overall great LMS program, lots of potential great customer service. "

November 29, 2017

4.0

Pros

Implementation of electronic media to capture employee performance. Great customer service and willingness to listen to feedback and implement changes ASAP. Constant thriving to improve.

Cons

Not as user friendly. Good knowledge of database principles needed. Limited user permission abilities.

Review Source

JS

Joseph S.  
Manager  
  
Used the software for: 2+ years

### "Both Trackit Manager (Web) & Trackit Assessment (Tablet) have improved our operation significantly."

December 4, 2017

5.0

Pros

Trackit provides our operation with a nice balance of out-of-the-box functionality and customizable content. The increase in efficiency we have seen since implementing Trackit is unlike any software we have used in the past. Tasks that use to take hours are now completed in just a few key-strokes.

Cons

There is currently no app for Trackit Manager (iOS or Android), which would not be an issue if the web-interface was a little more mobile-friendly. Also, the software works best on Google Chrome, which is not a "Con" in and of itself, but it does limit you a bit.

Review Source

DP

Dorothy P.  
Instructor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good tool for training, efficient, save time"

November 29, 2017

4.0

Easy to use, consistency from all instructors, all evaluation forms are available, immediate feed back to the trainees, easy to search for training files.

Pros

Easy to use, saving time, same consistency between evaluation, all the forms available, able to give immediate feed back to trainees.

Cons

Bugs, unable to correct events since the last update of Track It Manger, GPS - Maps not always accurate.

Review Source

VR

Verified Reviewer  
Operations Training Instructor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Excellent Customer Service"

March 28, 2019

5.0

The owners and service agents have visited my company a couple of times to ensure we fully understand the scope of services that this product can provide. It is an excellent tool for any company.

Pros

I like the fact that I can track anything happening in my company, from accidents to good performance.

Cons

I have been using this software for more than one year, and we did not have any problems yet.

Review Source

IB

Ivan B.  
Director Field Supervision  
Government Administration  
Used the software for: 1-2 years

### "The product delivers all it advertises "

November 29, 2017

5.0

the ability to track all aspects of operator performance from new hire throughout their career

Pros

Customer support is always timely and solves the issue on the first call and the functionality is great

Review Source

DH

David H.  
System Administrator  
  
Used the software for: Less than 6 months

### "Awesome software to work with."

June 20, 2018

5.0

Pros

The thing I like most about this software is the Customer Support. Customer service is very timely and on point during the very first phone call. Rock on!!

Cons

The thing I least like about this software is that from time to time, if you have a lot to input it will impact the performance of the software.

Review Source

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