Trackit Manager Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About Trackit Manager

A transit agency solution to manage compliance, incidents, accidents, training, and scheduling. Learn more about Trackit Manager

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Showing 9 of 9 reviews

Showing Most Helpful

Showing 9 of 9 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Joseph S.
Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 4, 2017

“Both Trackit Manager (Web) & Trackit Assessment (Tablet) have improved our operation significantly.”

ProsTrackit provides our operation with a nice balance of out-of-the-box functionality and customizable content. The increase in efficiency we have seen since implementing Trackit is unlike any software we have used in the past. Tasks that use to take hours are now completed in just a few key-strokes.
ConsThere is currently no app for Trackit Manager (iOS or Android), which would not be an issue if the web-interface was a little more mobile-friendly. Also, the software works best on Google Chrome, which is not a "Con" in and of itself, but it does limit you a bit.
Reviewer Source 
Source: Capterra
December 4, 2017
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Carmelo A.
Project Manager
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2017

“Great company to work with!”

OverallThe safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.
ProsThe software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.
ConsThe company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.
Reviewer Source 
Source: Capterra
November 29, 2017
Dorothy P.
Instructor
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 29, 2017

“Good tool for training, efficient, save time”

OverallEasy to use, consistency from all instructors, all evaluation forms are available, immediate feed back to the trainees, easy to search for training files.
ProsEasy to use, saving time, same consistency between evaluation, all the forms available, able to give immediate feed back to trainees.
ConsBugs, unable to correct events since the last update of Track It Manger, GPS - Maps not always accurate.
Reviewer Source 
Source: Capterra
November 29, 2017
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Andrew M.
Director of Transit Operations
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 28, 2017

“Overall very impressed with the software and the support. Easy to use and changes and updates easy”

OverallAllows us to have better handle employee tracking (certifications, training, evaluations etc) Easy to use
ProsEasy to use, simple interface, ability to include scanned documents in any portion of the software is helpful for things like CHP audit
ConsOccasionally can get stuck when entering a lot and it wont recognize some of the drop boxes, can occasionally get hung up
Reviewer Source 
Source: Capterra
November 28, 2017
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Joseph S.
Safety & Training Supervisor
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2017

“Track-It is super responsive to their clients needs. Need a report, they work to make it happen ”

OverallI cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.
ProsMobile-App feature connects training in the field to the training standards set. Customized website for your company's needs.
ConsSome dashboards could be more robust, but company is constantly making improvements to this functionality.
Reviewer Source 
Source: Capterra
December 4, 2017
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Toni M.
Supervisor, Learning and Development
Government Administration, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 29, 2017

“Overall great LMS program, lots of potential great customer service. ”

ProsImplementation of electronic media to capture employee performance. Great customer service and willingness to listen to feedback and implement changes ASAP. Constant thriving to improve.
ConsNot as user friendly. Good knowledge of database principles needed. Limited user permission abilities.
Reviewer Source 
Source: Capterra
November 29, 2017
Verified Reviewer
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 28, 2019

“Excellent Customer Service”

OverallThe owners and service agents have visited my company a couple of times to ensure we fully understand the scope of services that this product can provide. It is an excellent tool for any company.
ProsI like the fact that I can track anything happening in my company, from accidents to good performance.
ConsI have been using this software for more than one year, and we did not have any problems yet.
Reviewer Source 
Source: Capterra
March 28, 2019
Ivan B.
Director Field Supervision
Government Administration, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2017

“The product delivers all it advertises ”

Overallthe ability to track all aspects of operator performance from new hire throughout their career
ProsCustomer support is always timely and solves the issue on the first call and the functionality is great
Reviewer Source 
Source: Capterra
November 29, 2017
David H.
System Administrator
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 20, 2018

“Awesome software to work with.”

ProsThe thing I like most about this software is the Customer Support. Customer service is very timely and on point during the very first phone call. Rock on!!
ConsThe thing I least like about this software is that from time to time, if you have a lot to input it will impact the performance of the software.
Reviewer Source 
Source: Capterra
June 20, 2018