--- title: "Tess Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tess Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more." source_url: "https://www.capterra.com/p/167842/TESS/" page_type: "product" language: "en" --- # Tess Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tess ## What is Tess? Tess is a travel agency management software that provides tools for managing clients, trips, bookings, documents, invoices, notes, tasks, and reports. The software includes customer relationship management (CRM) features to help agents manage leads and customers, automated emails for client communications, access to property details, tracking for bookings and commissions, tools for managing group trips, help desk integration, and email template building. Tess works on any device with its responsive web application so travel agents can access business tools on the go. ## What is Tess used for? [Travel Agency](https://www.capterra.com/travel-agency-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tess?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://travelesolutions.com&name=Tess) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tess 4.6 (5) VS. [4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/) Starting Price $10 Flat Rate, Per Month Starting Price $145 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (5) Ease Of Use 4.5 (423) Value For Money 4.2 (5) Value For Money 4.6 (302) Customer Service 3.8 (5) Customer Service 4.8 (342) ## Tess alternatives [Perk](https://www.capterra.com/p/171040/TravelPerk/) [4.7 (423)](https://www.capterra.com/p/171040/TravelPerk/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171040/TravelPerk/) Highest Rated [WeTravel](https://www.capterra.com/p/163474/WeTravel/) [4.8 (527)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163474/WeTravel/) [Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/) [4.6 (685)](https://www.capterra.com/p/183676/Lanes-Planes/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183676/Lanes-Planes/) [Ezus](https://www.capterra.com/p/190113/Esus/) [4.7 (61)](https://www.capterra.com/p/190113/Esus/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190113/Esus/) [View all alternatives](https://www.capterra.com/p/167842/TESS/alternatives/) ## FAQs about Tess Overview ### What company size and specific industries is Tess built for? Tess is designed for travel agencies of all sizes and individual tour agents in the travel and tourism sector. It suits small operators, growing agencies, and larger firms that need to manage supplier details, unclaimed bookings, and due or overdue commissions. Features and Usability ### What are the key features of Tess? Tess offers payment processing as its core feature, plus client management, reservations management, supplier management, sales pipeline management, pricing management, quotes and estimates, itinerary creation, and dynamic content. These features support customer records, booking workflows, sales tracking, and document creation across travel and service operations. Pricing ### How much does it cost and what fees or limitations are included? Tess starts at $10 per month for the Standard plan, a flat-rate option that includes Agent Management, CRM, Commissions Management, Dashboard, Invoices, Trips and Booking, Upload Clients from Excel, Vendor Management, and Workspace Extensions. A free version and free trial are also available. Integrations ### Which third-party tools and platforms does Tess integrate with? Tess integrates with Birdeye. Getting Started and Support ### What training and onboarding options does Tess offer? Tess provides live online sessions, webinars, and documentation for team training. Live online sessions support guided setup and direct instruction, webinars present scheduled training content for groups, and documentation offers written reference material for self-paced learning and step-by-step review. Getting Started and Support ### What customer support options does Tess offer? Tess provides chat support for users who need help. Support experience details are not described in the available catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 432 Travel Agency reviews Capterra data shows that buyers of travel agency software rank the following features as their top priorities: - **Online Booking** (**58%** of reviewers rated this feature as critical) - **Reservations Management** (**46%**) - **Payment Processing** (**42%**) Tess includes **Reservations Management** and **Payment Processing**, giving travel businesses the tools to manage bookings efficiently and handle customer transactions in one system. However, it does not offer **Online Booking**. Instead, it provides **Itinerary Creation** (**40%**), which can still support trip planning and client service by helping agencies organize travel details clearly, allowing teams to deliver accurate travel plans and manage bookings with less manual work. Reservations Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Itinerary Creation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Client Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Quotes/Estimates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Supplier Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all supplier data and operations Dynamic Content Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Tess 9 features ### All Features - Client Management: Manage contact details and communication with clients - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Payment Processing: Accept, record, and reconcile financial transactions - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Quotes/Estimates: Generate quotes or estimates for customers - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Sales Pipeline Management: Pipeline view and tracking lead status - Supplier Management: Manage all supplier data and operations --- Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/167842/TESS/pricing/) Standard $10.00 Flat Rate,Per Month It includes: - Trips and Booking - Dashboard - CRM - Vendor Management - Commissions Management - Agent Management - Upload Clients from Excel - Workspace Extensions - Invoices Advanced $25.00 It includes: - Trips and Booking - Dashboard - CRM - Vendor Management - Commissions Management - Agent Management - Upload Clients from Excel - Workspace Extensions - Invoices - Properties/Cruise Lines/Airlines - Automation/Client Emails - Email Template Builder - Client Portal - Custom Reporting - Client Marketing Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Birdeye](https://www.capterra.com/p/152997/BirdEye/) ## Support, customer service and training options Customer Service 3.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (5) 3.8 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(4) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent HR harry R. VP Leisure, Travel & Tourism ### "Excellent tool for small/medium size agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 11, 2022 TESS has been a great asset to our business. We've done away with some paper records and are better able to serve clients because we've configured it so anybody can access almost any information wherever they are. I use it outside of our office while hosting group trips. Pros Several great features: Web based so it can be accessed anywhere, airline and cruise schedules are updated centrally and are very current, searches by client or trip is easy to do, handles group trips well, handles vendor payments and reconciliations for agent commissions well. Support is great - sometimes not instantaneous, but always helpful and the very competent TESS support team will work with you to resolve problems. Cons Does not allow agents to 'share' clients. This limitation should go away, according to developer. Help system is good, but not always intuitive - needs keyword search feature to allow for better user support. This tool requires certain specific steps to accomplish processes, the steps are not well documented and there is a learning curve to be able to utilize many of the built-in features that make this product very useful. In other words, users can 'get by' and do basics, but to truly benefit from TESS requires more work than it needs to. Reasons for choosing Tess Great demo and I felt comfortable that the sales/support staff would be there when I needed them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Beth K. Manager Leisure, Travel & Tourism ### "Way too complicated " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 26, 2019 frustrating, disappointing, and a waste of time at the end of the day. As noted, the features were great but seemed like this software was designed by non-industry programmers and engineers. It had the right features yet the flow and even the steps required to use the software were cumbersome and counterintuitive. Still it was worth investing time into learning the product however the hurdle to get some of the simplest transactions completed and a lack of reply from the help/support desk left me no choice, give up on the product. Pros I loved the features, ability to tie in schedules for flights and details automatically populate when creating a trip. The price was very low and would save me time. I was using 3 programs that were not integrated versus this one that could take care of everything in one place Cons much too complicated and some of the training/webinars needed to be attended live once a week at an inconvenient time. Although there was a decent amount of training recorded, a lot of the critical information was available via the live webinar Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Consultor de Negócios Computer & Network Security ### "TESS is awesome to control your job, but should be clear to finish." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2019 TESS is really awesome and essencial for every type of job. Pros I like the possibility to make a better organization of my job and have the control of what I'm exactly doing. Cons I think it's a little heavy and should be clear to some tools when you finish and need to save what you're doing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Leigh M. Travel Agent Leisure, Travel & Tourism ### "The perfect tool for those of us in the travel industry!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 17, 2019 Pros I start and end my day with TESS by my side. It's so comforting to know that at the end of the day I can check that last task off of my to-do list and know that I am not forgetting anything. The daily email reminders and automated emails are an invaluable tool for my business. Cons There is a lot to take in and learn all at once when you begin to use this software but they have created some great tutorials and have wonderful customer service to help you Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Human Resources Generalist ### "GREAT software for travel planners and agencies!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 16, 2018 Pros TESS is a little addictive - once you get used to how it works, its fun to enter bookings and see your numbers grow. It's fairly user friendly, and a great way for agencies with independent agents to be able to collect information in a central place. Cons It can be a little tricky to figure out at first. The online tutorials/videos are helpful, but really you just have to get in there and use it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.