# Tess Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Tess Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more.

Source: https://www.capterra.com/p/167842/TESS

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# 

 Tess Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Tess

## What is Tess?

Tess is a travel agency management software that provides tools for managing clients, trips, bookings, documents, invoices, notes, tasks, and reports. The software includes customer relationship management (CRM) features to help agents manage leads and customers, automated emails for client communications, access to property details, tracking for bookings and commissions, tools for managing group trips, help desk integration, and email template building. Tess works on any device with its responsive web application so travel agents can access business tools on the go.

## What is Tess used for?

[Travel Agency](https://www.capterra.com/travel-agency-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Tess?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://travelesolutions.com&name=Tess)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Tess

4.6 (5)

VS.

[4.7 (421)](https://www.capterra.com/p/171040/TravelPerk/reviews/)

Starting Price

$10

Flat Rate, Per Month

Starting Price

$99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.4 (5)

Ease Of Use

4.7 (421)

Value For Money

4.2 (5)

Value For Money

4.5 (300)

Customer Service

3.8 (5)

Customer Service

4.6 (340)

## Tess alternatives

Highest Rated

[4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/)

Starting price

$79.00

Per User, Per Month

[4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/)

Starting price

$145.00

Per User, Per Month

[4.8 (29)](https://www.capterra.com/p/181137/Signature/reviews/)

Starting price

$150.00

Per User, Per Month

[Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/)

[4.6 (683)](https://www.capterra.com/p/183676/Lanes-Planes/reviews/)

Starting price

$95.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/183676/Lanes-Planes/)

[View all alternatives](https://www.capterra.com/p/167842/TESS/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Client Management

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Itinerary Creation

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project

Quotes/Estimates

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Reservations Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Supplier Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage all supplier data and operations

Dynamic Content

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Tess 9 features

Manage contact details and communication with clients

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project

Accept, record, and reconcile financial transactions

Tool used to determine accurate pricing and product eligibility for borrowers

Generate quotes or estimates for customers

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Pipeline view and tracking lead status

Manage all supplier data and operations

Features

4.0 (5)

4.0

Based on 5 reviews

## Pricing

Value for money

4.2 (5)

Free Trial

Free Version

Standard

$10.00

Flat Rate,Per Month

It includes:

-   Trips and Booking
-   Dashboard
-   CRM
-   Vendor Management
-   Commissions Management
-   Agent Management
-   Upload Clients from Excel
-   Workspace Extensions
-   Invoices

Advanced

$25.00

It includes:

-   Trips and Booking
-   Dashboard
-   CRM
-   Vendor Management
-   Commissions Management
-   Agent Management
-   Upload Clients from Excel
-   Workspace Extensions
-   Invoices
-   Properties/Cruise Lines/Airlines
-   Automation/Client Emails
-   Email Template Builder
-   Client Portal
-   Custom Reporting
-   Client Marketing

Value for money

4.2 (5)

4.2

Based on 5 reviews

## Integrations

[

Birdeye](https://www.capterra.com/p/152997/BirdEye/)

## Support, customer service and training options

Customer Service

3.8 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (5)

3.8

Based on 5 reviews

## User reviews

Overall rating

4.6

Based on 5 reviews

Filter by rating

5(4)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HR

harry r.

VP

Leisure, Travel & Tourism

### "Excellent tool for small/medium size agencies"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 11, 2022

TESS has been a great asset to our business. We've done away with some paper records and are better able to serve clients because we've configured it so anybody can access almost any information wherever they are. I use it outside of our office while hosting group trips.

Pros

Several great features: Web based so it can be accessed anywhere, airline and cruise schedules are updated centrally and are very current, searches by client or trip is easy to do, handles group trips well, handles vendor payments and reconciliations for agent commissions well. Support is great - sometimes not instantaneous, but always helpful and the very competent TESS support team will work with you to resolve problems.

Cons

Does not allow agents to 'share' clients. This limitation should go away, according to developer. Help system is good, but not always intuitive - needs keyword search feature to allow for better user support. This tool requires certain specific steps to accomplish processes, the steps are not well documented and there is a learning curve to be able to utilize many of the built-in features that make this product very useful. In other words, users can 'get by' and do basics, but to truly benefit from TESS requires more work than it needs to.

Reasons for choosing Tess

Great demo and I felt comfortable that the sales/support staff would be there when I needed them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BK

Beth K.

Manager

Leisure, Travel & Tourism

### "Way too complicated "

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

September 26, 2019

frustrating, disappointing, and a waste of time at the end of the day. As noted, the features were great but seemed like this software was designed by non-industry programmers and engineers. It had the right features yet the flow and even the steps required to use the software were cumbersome and counterintuitive. Still it was worth investing time into learning the product however the hurdle to get some of the simplest transactions completed and a lack of reply from the help/support desk left me no choice, give up on the product.

Pros

I loved the features, ability to tie in schedules for flights and details automatically populate when creating a trip. The price was very low and would save me time. I was using 3 programs that were not integrated versus this one that could take care of everything in one place

Cons

much too complicated and some of the training/webinars needed to be attended live once a week at an inconvenient time. Although there was a decent amount of training recorded, a lot of the critical information was available via the live webinar

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Consultor de Negócios

Computer & Network Security

### "TESS is awesome to control your job, but should be clear to finish."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 8, 2019

TESS is really awesome and essencial for every type of job.

Pros

I like the possibility to make a better organization of my job and have the control of what I'm exactly doing.

Cons

I think it's a little heavy and should be clear to some tools when you finish and need to save what you're doing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Leigh M.

Travel Agent

Leisure, Travel & Tourism

### "The perfect tool for those of us in the travel industry!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 17, 2019

Pros

I start and end my day with TESS by my side. It's so comforting to know that at the end of the day I can check that last task off of my to-do list and know that I am not forgetting anything. The daily email reminders and automated emails are an invaluable tool for my business.

Cons

There is a lot to take in and learn all at once when you begin to use this software but they have created some great tutorials and have wonderful customer service to help you

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Human Resources Generalist

### "GREAT software for travel planners and agencies!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 16, 2018

Pros

TESS is a little addictive - once you get used to how it works, its fun to enter bookings and see your numbers grow. It's fairly user friendly, and a great way for agencies with independent agents to be able to collect information in a central place.

Cons

It can be a little tricky to figure out at first. The online tutorials/videos are helpful, but really you just have to get in there and use it!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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