--- title: "CallTaker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallTaker Software - reviews, pricing plans, popular comparisons to other Business Management products and more." source_url: "https://www.capterra.com/p/167900/CallTaker/" page_type: "product" language: "en" --- # CallTaker Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CallTaker ## What is CallTaker? CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for. ## What is CallTaker used for? [Business Management](https://www.capterra.com/business-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥9.95 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallTaker?[Manage this product listing](https://www.g2.com/products/calltaker/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallTaker 4.5 (2) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price ¥9.95 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.0 (18,145) Value For Money 4.0 (2) Value For Money 4.0 (12,831) Customer Service 4.5 (2) Customer Service 4.1 (14,063) ## CallTaker alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) ## FAQs about CallTaker Overview ### What company size and specific industries is CallTaker built for? CallTaker is designed for companies of all sizes that need to log calls, manage tasks, manage dispatching, and manage customers. It is a fit for car park operators, IT help desks, and call centers, as well as other businesses that handle frequent customer or service requests. Features and Usability ### What are the key features of CallTaker? CallTaker offers call center management for inbound and outbound call handling, along with queue management, alerts and escalation, and call logging. It also includes CRM, contact management, customer database, interaction tracking, support ticket management, and workflow management, plus document storage, email management, and internal chat integration. Getting Started and Support ### What training and onboarding options does CallTaker offer? CallTaker provides documentation to help teams get started. This written reference format supports self-paced review of product features, setup steps, and common usage details. It gives users a resource to consult as needed during onboarding and later when checking procedures or answering product questions. Getting Started and Support ### What customer support options does CallTaker offer? CallTaker provides chat support for users who need help with the product. Support details in the catalog are limited to chat, and there is no reviewer feedback available to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 14,838 Business Management reviews Capterra reviewers highlight these as the top priorities when choosing a CRM: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) CallTaker includes **Customer Database**, which gives teams a central place to store and access customer information. However, it does not include **Data Security** or **Real-Time Data**. Instead, the product offers **Contact Management** (**44%**), which can still help teams organize customer details and keep communication records in one system, helping businesses manage relationships more efficiently and respond to customer needs with better context. Customer Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Email Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Support Ticket Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Workflow Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system CallTaker 12 features ### All Features - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Support Ticket Management: Allow customers/users to submit support queries and service requests - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Free Version Basic ¥9.95 Flat Rate,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JK jordan K. VP of Operations Computer Networking ### "calltaker for SLH" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 11, 2021 great! Pros I really liked that it was easy to set up for our customer service team. Cons Cost! This was very expensive compared to competitors . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Phil G. Team Manager Facilities Services ### "CallTaker has managed to meet all my teams requirements and for a good price too. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 28, 2017 From a car park operations perspective, there is not much software out there that meets the requirements for an operations team. This software has proven to be a very valuable tool. Pros \- Easy to get started and set up. - Easy to use. - Good price - Met all the requirements for our car park operations team Cons \- Could do with a little more customization options. - Would like a few more 3rd party application integration options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.