Synagen Systems

CallTaker

4 / 5 1 review

Who Uses This Software?

CallTaker is designed for companies who winch to log calls, manage tasks, manage dispatching and manage customers. CallTaker is perfect for car park operators, IT help desks, call centers and more.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Synagen Systems
  • www.calltaker.co/
  • Japan

About CallTaker

CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.


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CallTaker Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

CallTaker Reviews Recently Reviewed!


CallTaker has managed to meet all my teams requirements and for a good price too.

Oct 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to get started and set up.
- Easy to use.
- Good price
- Met all the requirements for our car park operations team

Cons: - Could do with a little more customization options.
- Would like a few more 3rd party application integration options

Overall: From a car park operations perspective, there is not much software out there that meets the requirements for an operations team. This software has proven to be a very valuable tool.