Who Uses This Software?

Higher Education Institutions across United States and Canada


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BlackBeltHelp
  • www.blackbelthelp.com
  • Founded 2012
  • United States

About Eve

Eve is an AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets. Eve, a white-labelled product, is easy to set-up and can be easily integrated with a website within minutes. It provides responses at light speed, eliminates callbacks, provides seamless integrations, is available 24X7 and comes with enterprise level security. Eve draws actionable insights from users support metrics to become empowered to make better decisions.


Eve Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • Predictive Analytics
  • Rules-Based Automation
  • Virtual Assistant
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Admissions Management
  • Alumni Management
  • Assessment Management
  • Curriculum Management
  • Faculty / Staff Management
  • Financial Aid Management
  • Fundraising Management
  • Housing Management
  • Scheduling
  • Student Information / Records
  • Student Portal

Eve Reviews

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