--- title: "Bandwidth Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bandwidth Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/167939/Bandwidth/" page_type: "product" language: "en" --- # Bandwidth Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bandwidth ## What is Bandwidth? Bandwidth is a software company with APIs that make it easy to embed voice, messaging, and 911 access into software and applications. We're transforming the way people communicate and challenging the standards of old telecom. We power some of the most important communications technologies on the market today- companies like Google, Skype and Ring Central to name a few. ## What is Bandwidth used for? [Telephony](https://www.capterra.com/telephony-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 131 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Starting price $0.35 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bandwidth?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bandwidth.com/&name=Bandwidth) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bandwidth 4.5 (131) VS. [4.4 (507)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.35 One Time Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (131) Ease Of Use 4.1 (1,960) Value For Money 4.4 (123) Value For Money 4.2 (1,608) Customer Service 4.6 (124) Customer Service 4.0 (1,579) ## Bandwidth alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) [4.6 (1,975)](https://www.capterra.com/p/16365/Azure/reviews/) Starting price $31.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167939/Bandwidth/alternatives/) ## FAQs about Bandwidth Overview ### What problems does Bandwidth solve? Bandwidth solves slow, error-prone phone number provisioning and porting by centralizing ordering, status tracking, record retrieval, and real-time number management in a simple portal and API. VoIP providers, telecom ops teams, resellers, and support administrators use it to reduce manual updates, speed customer changes, and resolve port issues quickly. Answer based on 117 reviews Overview ### Which roles and teams benefit most from Bandwidth? Bandwidth is most used by telecom operations teams, IT administrators, and executive leaders who need reliable voice and messaging infrastructure. Operations managers, telecom specialists, and LNP teams use it to manage provisioning and porting, while systems administrators support integrations and performance. CEOs, presidents, and owners rely on it to scale communications efficiently. Answer based on 131 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Bandwidth built for? Bandwidth is built for companies of all sizes, with strongest adoption among small businesses at 62%, especially in Telecommunications at 60%. It also serves enterprises at 22% and midsize businesses at 17%, with additional use across Information Technology and Services at 16% and Computer Software at 5%. Answer based on 131 reviews Features and Usability ### What are the key features of Bandwidth? Bandwidth includes core messaging and telephony features such as Group Messaging, SMS messaging, VoIP, SIP trunking, and APIs. Reviewers most often highlight the self-service portal for number ordering, porting dashboards, sub-account and location management, plus E911 controls and reporting tools for day-to-day carrier operations. Answer based on 80 reviews Limitations ### Does Bandwidth have many bugs or service issues? Bandwidth delivers generally reliable service and resolves many problems quickly, though occasional portal errors and support gaps still come up. Many users report strong call quality and helpful issue resolution, while some teams mention intermittent task failures, limited error detail, messaging or porting friction, and slower responses on urgent cases. Answer based on 30 reviews Getting Started and Support ### What training and onboarding options does Bandwidth offer? Bandwidth provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Bandwidth offer, and how do users rate the experience? Bandwidth offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, friendly, and informative, with quick ticket turnaround and helpful escalation. Some report slower billing or verification responses, inconsistent account management, and occasional delays resolving complex porting or messaging issues. Answer based on 80 reviews Features and Usability ### Is the Bandwidth portal easy to use? Bandwidth makes common telecom tasks easy to manage through a clean portal, especially for number ordering and porting. Many business users find navigation simple and fast, but some teams dislike separate logins for support, e911, and other tools, along with occasional manual steps, timeouts, and clunky bulk management. Answer based on 37 reviews Order update ### How well does Bandwidth handle order updates? Bandwidth gives teams real-time order activity and helpful update alerts, but the experience can feel uneven. Many telecom and operations users like the quick processing, status notifications, and easy changes, while others want clearer messages, better order history, easier searching, and fewer steps when editing or resubmitting orders. Answer based on 45 reviews ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers point to these as the telephony features buyers care about most: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Bandwidth supports all three of the top features reviewers value most: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call quality over internet-based systems, direct calls to the right agents or departments, and oversee conversations for service and compliance, allowing teams to handle communications more efficiently and deliver a more consistent customer experience. VoIP Connection 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes API 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Bandwidth 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - API Design: Creation of a plan for an API to expose data and functionality to its users - Audio/Video Conferencing: Audio/Video Conferencing - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (131) 4.4 Based on 131 reviews ## Pricing Value for money 4.4 (123) Free Trial Free Version Basic $0.35 One Time Value for money 4.4 (123) 4.4 Based on 123 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (124) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (124) 4.6 Based on 124 reviews ## User reviews Overall rating 4.5 Based on 131 reviews Filter by rating 5(83) 4(37) 3(7) 2(2) 1(2) Mentioned topic Sorted by most recent MM Mickael M. CEO Internet ### "ATTENTION Bandwidth perte de numéro" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 19, 2025 Bandwidth bloque la portabilité du numéro, ceux-ci travaillent avec des partenaires, revendeurs et marketplace qui ne fournissent aucun support, vous laissent souscrire et payer un numéro sans rien fournir ensuite !!! Si vous cherchez quelque chose de professionnel, ne souscrivez surtout pas un numéro de téléphone délivré par Bandwidth (anciennement Voxbone en France) Pros Aucun leur service ne nous a apporté aucune aide malgré leur obligation Cons Le support/service client qui ne comprends rien et ne peut résoudre les demandes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WN Will N. Product Manager Fine Art ### "Good Platform; Absolutely Terrible Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 7, 2025 Pros Platform is good. The features are there for the most part. Cons Their support during the new 10DLC requirements changes has been absolutely abysmal. Account managers making excuses for delays in 10DLC processing with enablement stuck for months at a time. Any business that can provide better support the Bandwidth would have my business instantly. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Bandwidth Bandwidth had better pricing than Twilio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Russell M. President Information Technology and Services ### "Once great, not anymore." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 14, 2024 Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. They have changes in the last 3 years and more so in the last year. Account reps are useless and elusive, some departments you simply can't work with directly or call, support is strictly by premade ticket with tons of required drop down options that often can't be crafted to have any relevance to your inquiry, and slow response on any inquiry. Apparently you can pay more now for the ability to call support, no grandfathering in for clients that have been with them a decade plus, and wasn't made aware of this by anyone other than the painful experience of many failed attempts of reaching support. The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know. It's a shame, they had a good thing going customer service wise. Pros Port triggering, SMS integration, fairly reliable. Cons Different dashboards and logins for support, account management, hidden add-ons for 10DLC mandates not made available automatically, 911 dashboard, support dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZA Zubair A. CEO Information Technology and Services ### "A Disastrous Experience with Bandwidth" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 16, 2023 Pros At the moment none, maybe that will change in the future. Cons Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product. Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part. // Hidden Transaction Fees The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics. Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie \[sensitive content hidden\] and now \[sensitive content hidden\]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers. The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment. In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services. We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2023 Your response and honesty is appreciated. We at Bandwidth recognize the incredible complexity involved and the revenue at stake when choosing to execute a strategy with a new messaging partner. We would love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation! BN Ben N. CSM Computer Software ### "Service could be better" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 1, 2023 Pros Bandwidth's API provides for a great customer experience on our end. Cons When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User web developer Program Development ### "Bandwidth portal simplifies the process of managing your communication needs, providing an effortles" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2023 Pros Bandwidth's platform is well-regarded by developers, who appreciate its scalability, reliability, and ease of use. provides comprehensive documentation and resources to help developers get started with their platform and make the most of their services. Cons The port tool does not provide information about the carrier of a number if it is not portable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephanie S. Project Coordinator Telecommunications ### "Bandwidth Easy to use Portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 28, 2022 The overall has been pretty good. A few snags here and there but for the most part the software is great and support is helpful when it's not great Pros The best thing is how quickly the turn around time is for the number ordering and updating Cons The spreadsheets for emergency Services and the lack of help when asking questions to support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jerry H. Sr Solutions Architect Telecommunications ### "Toll Free Verification - very challenging" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 July 19, 2022 Personally I think support could be more pro-active. I understand they are trying but Toll Free verification process needs help. Also - for some of our customers are sending messages, they are toll free verified and Bandwidth will randomly not deliver messages. This is a major pain point with our customers. It makes it difficult to keep them when deliverability is an issue. Pros We use Bandwidth as a provider because they are cost effective. The product is good when it is working Cons Toll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask. Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ruben W. Head of Artificial Intelligence & Machine Learning Information Technology and Services ### "Efficient communication at low rates." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 12, 2022 Bandwidth offers us a very efficient service with competitive rates, which is very important in a multi-office company like ours. It helps to maintain stable and prolonged conversations without interference and outages. Pros I like it because whenever I need to talk to colleagues in other cities I only have to request a number and I get it instantly. I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work. Cons There is nothing I dislike about this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andrew M. Team Staff leader Telecommunications ### "Performance Evaluation " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2022 Good so far, professionalism and I like you guys have support over the phone and in the porting orders Pros Porting features are the most used, also to purchase a number Cons availability to purchase 800 or toll free numbers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/167939/Bandwidth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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