Who Uses This Software?

Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 9-1-1 connectivity. Our APIs and nationwide IP voice network are built to scale.


Average Ratings

102 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bandwidth.com
  • www.bandwidth.com/
  • Founded 1999
  • United States

About Bandwidth

Bandwidth is a software company with APIs that make it easy to embed voice, messaging, and 9-1-1 access into software and applications. We're transforming the way people communicate and challenging the standards of old telecom. We power some of the most important communications technologies on the market today- companies like Google, Skype and Ring Central to name a few.


Bandwidth Features

  • Access Control
  • Analytics
  • API Design
  • API Lifecycle Management
  • Dashboard
  • Developer Portal
  • Testing Management
  • Threat Protection
  • Traffic Control
  • Version Control
  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Bandwidth Reviews Recently Reviewed!


Top notch support, porting can be tricky, overall however great experience

Jun 19, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support is really great.

When porting on network they are fantastic

The provided API support is very powerful provided you know how to properly utilize it.

Really fast provisioning of new DID's, great searching abilities for finding new DID's.

While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Cons: Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server.

When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever"

Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow.

They do not support right-clicking and opening many elements in a new tab due to poor web coding.

If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

Overall: Provides a great service that I am able to then resell as a finished complete product.

As a whole, we are happy with the services and support we receive from Bandwidth.com

Jun 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The vast majority of the BW team goes the extra mile for their customers.

The customer-facing portal is clean and easy to navigate.

Cons: A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it.

I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation.

Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

Great rates, reliable network, features leave a lot to be desired.

Jun 04, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I own an IT MSP and hosted PBX company. I've been using Bandwidth.com for about a year now, coming from VoIP Innovations and Telnyx. I signed a 2 year contract and overall I'm satisfied. The rates are very low, and the network is very reliable in my experience. Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.

Cons: Lack of features. If you're only needing origination, termination and E911 then Bandwidth.com is perfect in that area. Coming from other carriers like VoIP Innovations and Telnyx, who offer many additional features that Bandwidth.com lacks.. Email to fax, and SMS to email to name a couple.. Bandwidth does offer SMS but you have use their API to implement it, so if you aren't a programmer, good luck. Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.

Overall: Predictable rates with a reliable network.

Portal is very easy to use. Support is fast to respond and assist.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Bandwidth Portal is very simple to use. Ordering New DIDs is very easy with several options on how to order. Submitting LNP will let you know the current carrier right away with no so much fields to fill in. The time you enter the LNP TNs you'll know right away if they are portable to Bandiwidth. It's user friendly. Updating CNAM is the fastest update compared to other carriers.

Cons: Updating TNs or disconnecting them does not have the option to do it in bulk, need to do it one by one. Supping LNP order does not have an option to delete or add TNs, which will need a cancel and re-key that delays too much deadline. Off-net orders do not have option to choose the time to activate TNs, it automatically completes on due dae, this is not okay if customer suddenly reschedule on the confirmed due date.

Bandwidth software works well consistently. If there is an outage, periodic status is provided.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Bandwidth team is very professional. They are easy to get to and respond quickly.

The customer service is very high quality.

There setup is mature and works with very high reliability. If there is any outage, status is provided at regular intervals.

Cons: There are a couple of missing features for our use-case: within US and Canada the service is great, however, the international calling rates (last time I checked, which was over a year ago) need to be lowered. Also, for post-paid accounts, the short-code SMS rates are much higher than regular SMS rates (which might be true for other vendors also) so it will be good to provide some mechanism to turn short-code SMS feature off for an account or phone number.

Excellent response time from BW team and support

Jun 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The database is real time. When requesting products most of the time you get an immediate response. Also the functionality is very easy to learn and train on. Set up under administration is also very easy and the turn around time for new colleagues to use the sight is same day.

Cons: Multiple logins for databases. One for ordering, one for trouble tickets, one for 911. It would be nice if they were all merged under one site. Also if the order could fall out to a rep when notes are applied that would be great. Typically there are instructions needed for the team when submitting a port. Those notes aren't viewed if the orders flow through BW automation.

Capterra-loader

My Preferred Carrier

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.

Cons: The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.

Overall: I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.

Fast and efficient for self service at provider level

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The layout is nice as well as the ease-of -use. For porting I really like the ability to set to auto port time or manual port times based on my customer criteria. Number ordering is fairly simple and straight forward. Would recommend reviewing their self-paced video on how to order DIDs in their portal. Excellent CSR search capability as well.

Cons: When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order. Would like to see this page scale to browser size and show the submit button for DID orders

Overall: easy self service for porting, ordering numbers and pulling CSRs

Overall favorable impression

Jun 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They do a great job with responding to tickets and providing support.

Ports through bandwidth easier than other providers by far, which I really appreciate. Support team for porting is good as well.

Cons: I have to use 3 portals to manage Bandwidth, the main portal for hosting; a seperate portal for tickets; and a 3rd portal for e911. I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

Ideally I would like to be able to login once and also get from one portal to another through links. Even just providing links for the other portals on each of the portals would probably be helpful.

Overall: 1. Has the features I need.

2. Very competitive pricing.

3. Cost effective.

4. Great Customer Support

Incredible Customer service

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have a lot of complex customers and complex ports that need special handling. Their executive was instrumental in assisting on a process for me and has trained our team to assist to help me with these complex ports. They have been difficult and tedious, the communication and support are top notch. The portal is easy to use and update

Cons: I would like to be able to submit a trouble ticket with out having to go to a different login area and log in to submit a ticket. At this time the rest of any issues have been resolved. I cannot think of any other cons at this time .

I have multiple access, dashboard, support, Voice&Text Messaging & 911. I find them all easy to use

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.

Cons: That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.

Overall: It allows us to provide our customers service, with the ability to timely maintain that service.

Because of Bandwidth's top-notch service they've been our primary carrier for several years now.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Their support is excellent and responds quickly and service disruptions are minimal if any at all. Our technical account manager is always reachable and works with our schedule so that we may minimize service disruptions for our end users. Their rates are very competitive and their LNP process is quick and painless for porting in TN's.

Cons: Their web portal will have odd issues every now and then where you are unable to perform certain tasks but it does not affect service and they are quick to remediate the issue.

Been Using Bandwidth for Years - GREAT EXPERIENCE

Jun 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hands on real time updates, ordering and processing. We have been using several Bandwidth products and services for several years now and our business success depends on their services.

Cons: Sometimes the portal is hard to navigate to find what you are looking for but that's probably because I don 't work in it every day like my team does. Occasionally need to call in and request some porting assistance with an order.

Overall: real time access and processing of orders, number porting, complete control of e911 services we provide to end users.

User Friendly

Jun 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User-friendly / efficient to work with (Everything you need to fill out is on 1 screen, no need to tab or go to another screen to complete). Most other companies requires users to go to multiple tabs/screens to order or port numbers.

Cons: The partial/full port migration indicator gives off a lot of inaccurate rejects, which in the end result in loss of time making it longer to get a FOC since you need to dispute the reject and resubmit.

Overall: I saved alot of time with the ease of use submitting ports or ordering new numbers.

Always quick customer service

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software is user-friendly. The software is very self-explanatory for processing and submitted a port request. Also, another thing I enjoy about the system is creating support tickets that have a quick turn around time, instead of waiting on hold.

Cons: The only con I have with the website is the data showing for a vanity number search. I wish there were more numbers available for the search. Although at times when you speak with a rep they can provide you with more numbers.

Easy to use, easy to navigate & reliable

Jun 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very simple to navigate through the portal. The site is always up and reliable. It allows the user to have control over the requests. Customer Service team is awesome to work with and knowledgeable. I can get new numbers in an instance.

Cons: The automatic messages posted on orders don't make sense often so you have to call in to find out what they mean. The user often misunderstands the automated message for a message from customer service.

Capterra-loader

Bandwidth customer support far exceeds their peers. They finish most requests in just a few hours.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down.

Cons: There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently.

Overall: Worry free call routing.

Capterra-loader

Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with!

Cons: I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth!

Overall: On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time.

The Bandwidth Dashboard is very easy to use

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you.

Cons: Although I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Outstanding in every way from performance, to price, to service!

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful. We have been able to build interactive texting features into our software using the platform which has been a competitive advantage for us.

Cons: I have a hard time picking a con but maybe the time it takes to port a number into the system but in fairness to bandwidth that's often times related to the carrier porting the number out.

Overall: The ability to build texting features into our software product.

Bandwidth provides an amazing product and their customer service is second to none.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Other than how simple the software is to navigate, the best part about Bandwidth is their customer service. I can submit a ticket and more times than not there is a resolution within the hour. They are extremely prompt as well as informative in their responses, making them very easy to work with.

Cons: The only negative experience I have had with Bandwidth has actually been resolved. Ordering numbers used to not be straight forward. However, Bandwidth recently updated their system making it much easier to search for numbers specifically.

Ill never go back to another carrier again!

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

1. Being able to manually port numbers in an out with complete control the entire time

2. Control carrier level forwarding

3. Create and manage my customers the way

4. Ability to port lines where none of the big players can

Not to mention the customer support team is fantastic. Always there to help and always on top of things.

Cons: Lack of International Connectivity is the only Con that i can think of, but after recent talks it appears this is in the works and will be coming soon.

Top notch Customer Success Advocates, Great Service.

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the quality of the product has cut down significantly on call issues reported to us by our customers. When issues arise their support team and customer success advocates are quick to help and solution for the issue.

Cons: Sometimes the dashboard is a little tricky, I find it difficult to navigate sometimes. I usually find my way to what I was looking for after a few extra clicks.

Easy to use, Would recommend to anyone.

Jun 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.

Cons: I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Overall: Fast turn up dates for my customers.

Brings ease to dealing with Telephony

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class

Cons: I would like to see more ability to trap the calls as and when the happen and driven from the portal for any particular number. Debugging wise this will avoid a support round trip.

Overall: Ease of use. Excellent feature set

Bandwidth is extremely professional and very easy to work with.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is how easy it is to navigate. The interface is very intuitive and simple to use.

Cons: The biggest hurdle in the beginning I experienced was searching for numbers to purchase. But even at that, it wasn't terrible, it just could have been better. But that process has already been updated and it's significantly easier when purchasing telephone numbers.

Overall: The software is extremely easy to use and Bandwidth's overall customer support has been great. They are very prompt in their responses and have resolved what few issues they've had in a timely manner.

RingLeader has been with Bandwidth for many years. Always great customer service!

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: * Bandwidth's quality of service is great! We've never had any issues.

* Their customer service is excellent.

* Bandwidth's system for the end user is easy to use; however, if you need help with learning,

Bandwidth offers great guides and videos.

Cons: I do wish the interface of the system was a little more updated, but it overall, it gets the job done!

The support team is very helpful and typically quick to respond.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is not difficult to use. I do not need to rely on support all the time for me to make a change or to resolve an issue. If I do, they are typically quick to respond and are often very helpful.

Cons: Sometimes there is a bit of confusion when it comes to porting. As technology is not perfect, there are ups and downs on the software that might produce a false status or a delay on a notification. This can cause confusion at times. The billing team is not always the fastest to respond either, but they are still available and will respond to the tickets.

Overall: We get the support we need and are able to control a lot of the features on our own. This is very helpful as a lot of changes need to be done as soon as possible.

Best & Most helpful Support Team!

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Cons: Rejection Codes/Comments can be confusing. I also do not like that the portal logs you out after a certain amount of time

Overall: Bandwidth is the easiest carrier to work with above all the others. It makes my job easier having a good support team.

Unfailingly awesome customer service.

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.

Cons: I have no complaints. Bandwidth seems to work very hard at constant improvements - their speed in addressing issues outpaces mine in finding any.

Bandwidth review

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The Bandwidth service was steady in most time and the supporter service was also timely.

There are many numbers in Bandwidth.

Cons: 1. The SMS of Bandwidth could not send to some coutries such as China.

2. The dashboard of Bandwidth should be improved. The Twilio dashboard is simple and useful.

3. The API of numbers were not steady sometimes.

Great, very reliable.

Jun 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly easy to navigate through different functions.

-Easy to understand

-Portal is user friendly

-Easy to Submit Ports and order New Numbers

Cons: It would be helfpul if the link to open a support ticket was automatically associated with the login that you're using instead of having to login via a different part of the system.

Capterra-loader

Incredible customer service and response, ease of use on the website

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is user friendly on the site and the technical and customer support teams are always super fast in responding and escalate things easily and quickly for quick resolution. Very satisfied!

Cons: I would say the ordering of phone numbers can sometimes be tedious. The old version is what I use and it is much easier to navigate.

Great Customer Service from Porting department

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is their easy to use porting dashboard that allows me to put all the information of the port on one screen.

Cons: The thing I like least about this software is I wish some of the rejection codes sent were easier to know.

Overall: Its a way better product than other software sites like Level 3, VOIP Innovations and Onvoy.

I have been very pleased so far with my experience.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its mostly automated allowing me to make corrections easily. Employees are always polite and helpful, many going out of their way to assist in issues.

Cons: The advanced address form portion is a bit confusing. Automatic delay does not seem to work or when you press it the order goes into exception as the FOC is past due. More debugging on the delay activation part might be in order.

Overall: This makes porting really fast. Easily order new numbers.

Bandwidth support are very friendly and always willing to help out

Jun 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The database is real time.he navigational features and automated messages providing status on pending orders that are not able to be fulfilled during the initial order process.

Cons: Unable to edit comments or delete attachments in orders . To many invalid rejections.More port control of toll free numbers

Bandwidth has been an excellent and dependable partner.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We enjoy using Bandwidth's APIs and BXML systems - they give us great flexibility while still leveraging Bandwidth's first class telephony and network.

Cons: Bandwidth in general has good access to phone numbers from most areas of the US. I hope they expand their footprint Internationally in the future.

Bandwidth team always provides expectional customer service.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the ease of navigation through the portal. Bandwidth customer service and support is always a great experience. Bandwidth knowledge of our account makes order completion ease.

Cons: Lack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time.

Excellent experience using Bandwidth Software! It's easy to use, great support, and always improving

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Great customer service!

-Easy to understand

-Portal is user friendly

-Easy to Submit Ports and order New Numbers

Cons: - Unable to edit comments or delete attachments in orders

-Availability of numbers in some rate centers slim or none available.

Overall: Outstanding Support, User Friendly Portal, Makes my job easier!

Capterra-loader

Great team to work with. Company provides solid value to customers.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bandwidth provides my company with solid product at a very competitive price. They are large enough to have the services I need and a quickly responding support department.

Cons: Bit hard to work with finance team on unique taxation issues. Not a huge deal just a bit annoying and was a corner case.

Customer support has been great but lacking lately, but issues get resolved when escalated.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Cons: Not being able to track or view past orders such feature changes as placed under a number. The system only shows the latest order and by whom rather than the whole history.

It works great and is easy to use.

Jul 09, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease at which I am able to submit port requests and track them. It is easy to navigate and train with.

Cons: The software and supporting database functionality doesn't support some of the reporting I would like ot be able to do and the UI could be updated to show data like ports in a better format.

Porting trouble

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I had very quick response from support and management. It was nice to know how quickly they responded to my request, and I felt like our customer was being helped.

Cons: I can't think of anything. Our requests are handled quickly, and we are updated with any changes in the status of a ticket.

Great Uptime!

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Bandwidth.com has excellent service. We have never had an outage with them in over two years. It is very rare for a company not to have outages.

Cons: The only con I would have to say thier pricing could be a little more aggressive. We have a few redundant carriers that hav ebetter pricing.

Best Portal Experience, Hands Down

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Incredible UI that's easy to use and navigate, from provisioning, to porting, to reporting and seeing the status of all active (and aging) numbers along with features. Out of all the carriers we use, this is the benchmark for excellence.

Cons: Not much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.

Greatest VOIP company of all times

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This company has not been down for as long as I remember, and I'm using them for over 7 years. In addition, their footprint, and products are great and advanced for advanced users.

Cons: I have no CONS to report or describe, just love the service and products that Bandwidth provides.

Capterra-loader

Best of our wholesale vendors we work with.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tooling is great and easy to use. It offers much more customization without having to contact the vendor than anyone else.

Customer service is stellar across all teams.

Cons: It's not flashy and looks outdated (Not something engineers generally care about but I had to put something)

Bandwidth is great to work with. Almost everyone we work with is friendly and helpful

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The portal is easy to navigate and intuitive. Having the API to be able to link in is great so we can automatically submit ports or order new numbers

Cons: Some of the portal is manual and the team doesn't always see the notes right away. It would be great to be a little less manual

Bandwidth.com is a solid SIP service provider - no complaints

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support, ease of use, features, API, E911 service is highly granular for PSAP information, SMS support

Cons: T.38 fax support is spotty, apparently due to inconsistent implementation in Bandwidth's service vendor pool

Overall: Flexibility, convenient pooling of SIP usage minutes across multiple trunks

Thank you for all your services, much appreciated

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries. Thank you!

Cons: Some reporting capabilities could be improved but the team was able to resolve the issues we were experiencing.

Capterra-loader

Bandwidth is outstanding!

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service team are very friendly and professional. Dealing with Bandwidth is a breeze and that makes my life easier.

Cons: Response to critical issues is sometimes lacking which delays our ability to service our customers. Overall, great service and experience!!

Portal is very easy to use and make changes to existing DIDs.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of the portal and the ability to make real time changes.

Able to select from multiple DIDs in one rate center.

Cons: Unable to order multiple Rate Centers in one order.

No option to update the whole order with Switch changes. Have to do it line by line.

Portal is very easy to use

Jun 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

Cons: Automated system notes. Rejection, Need to expand their footprint Internationally in the future.It's lacking in some basic reporting

customer service is very easy to talk with and help resolve any issues

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer

Cons: Portal for ports. we need a notes section when we are submitting the orders for remaining services or new BTN's

My daily interaction using the software and with the support team has been positive and productive .

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly, easy access to orders and order status. Focus and quick resolution to open issues. Friendly assistance from support staff.

Cons: More port control of toll free numbers would be great . Something like the trigger ports of local numbers.

From the easy to use portal to the support staff, it's a positive experience working with Bandwidth

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate portal for number information, number ordering, and for LNP requests and their management.

Cons: New beta for number ordering doesn't include TFNs and being able to request a large amount yet. Once that's fixed, it won't be a con.

The people at Bandwidth are so friendly and always willing to help out!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The website is so easy to use. It's very self explanatory and there is no information there that doesn't need to be.

Cons: After submitting a port request, it can sometimes take a while to receive a response with information regarding the port.

We've been a customer for years. Excellent experience overall.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Cons: We are awaiting some additional features, functionality, and reporting capabilities that would help us better manage our business.

Highly reliable service

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rarely any service issues, especially for domestic calling. Pricing is good especially if you do a decent amount of volume.

Cons: Nothing really. Any issues we've had have been minor and support was good about addressing them quickly.

Very pleased

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I can make changes very quickly; change locations, add locations, change destinations, disconnect lines, order new ones.

Cons: There is nothing I don't like about it. Everything is easily accessible. I use it every day for my orders.

Effective and easy to use. Sharp reps who help tremendously.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean, easy to use interface. Service Reps and Managers always available to help. Really fast turnaround.

Cons: There are no Cons. Once I watched videos on some of the more in-depth features, I felt quite comfortable.

My experience is great. As most, you run into issues, but there is a quick turn around in resolution

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most is that there is a tutorial for each process. So if you're out of the office for awhile and need a refresher, those tutorial are there to help.

Cons: What I like least, is having to cancel and resubmit an order if you need to remove a porting TN from an order. I feel there should be a way we can remove TN's from orders without resubmitting.

On the whole, positive

Jun 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: On about 50% of searches can get the numbers I need when looking for specific prefixes. Customer support is courteous and often quite helpful.

Cons: Company has been very inflexible in billing inquiries. Often cannot find the numbers I need. New dashboard is nearly always not effective.

Overall: Good value, working reasonably well with our API.

Bandwidth is a great vendor

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use one of their portals for my job function. It is easy to use, user friendly, and they always have an available support staff.

Cons: It would be nice if the email notifications that are generated from their portal, could have specific information that could identify the project/order that is being updated or questioned.

Bandwidth support is always fast to respond

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendly dashboard is great! I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Cons: Sometimes it is hard to find articles that are recent and relevant to my questions. I usually just open a ticket when this happens and someone answers my questions.

Overall: It makes number handling easy for my customers and our company. Having everything in one place does help with keeping track of all the numbers and there features applied.

Excellent portal, easy to use, quick turnaround, great customer service.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Portal is very easy to use and user-friendly. Requests are processed quicker than most carriers. Customer support is excellent!

Cons: Sometimes it lets me chose an FOC that's sooner than possible and I don't get an error until after I submit my request.

Overall: Ease of use, quick turnaround, great support.

The site is very user friendly and the customer service I receive is excellent.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to see the notes from Bandwidth in the order. The staff is DASH is always helpful.

Cons: I would like to be able to check the status of project ports in the portal. For Toll Free porting, we cannot select customer activation. Toll Free ports are trigger automatically.

The Portal works great

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of it, everything is very conveniently placed. The orders load quickly and rejects are typically given in a quick manner

Cons: When resubmitting for a JEOP, we cannot put the order in resubmitted status, we must wait for a BW employee to submit and then wait 3 days

Flawless Customer Service

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A+ Customer service. I worked with them many times, and even on issues that took an extended time to resolve, he maintained near constant communication throughout the entire thing. This company is the definition of support, and they don't stop.

Cons: Nothing to say is least liked, this company provides a phenomenal product and backs it up with amazing customer service!

Capterra-loader

Excellent

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great customer service and ease of use. Very responsive on all issues. Order submission and tracking is simple

Cons: 911 is a separate module and requires you to add the numbers a second time. Cannot get CSR data readily.

Easy, Reliable and Fast

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly the portal is; it makes my job easier! I get to get things done quickly by the simple tabs I'm provided with.

Cons: I wish some of the rejection notifications would be easier to understand; it would help to make things even more faster for my job.

Overall: I'm able to use this tool more because of how efficient the tool is. Much better than Voip, Verizon, Level 3 and Onvoy.

Easy to use and support is responsive

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

Cons: Wish there was a little better navigation between searching records and viewing a record. If I open a record and then need to open another record, I have to either click the back button (Which is not always the best option) or I have to do a entirely new search.

For the most part we are very happy with the software.

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We are happy with the functionality of the software. Any time we have needed any assistance and have reached out to Holden Adams, he has always been extremely helpful in bringing our issues to resolution.

Cons: We would like additional information returned to us on some of the errors and exceptions with the porting process.

I genuinely love working with Bandwidth--especially our reps. They're always incredibly responsive!

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to use and navigate. There isn't a lot we need to reach out for, except the process of ordering numbers.

Cons: I think the Number ordering page could use an improvement. If you search for a number and the system has it, it shows the list. But if the number doesn't have it, the page just refreshes, clears out your request and gives you no error or system message. It took us a while to realize it wasn't broken but was in fact the design. Having some sort of message would be great.

Good people to work with

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, gave me the functionality I required to ensure that I could get my work done without having to ask the for assistance

Cons: I know that passwords need to be changed on a regular basis but not that regularly, sometimes I got lost looking for the information I needed, probably my fault

Bandwidth support and their dashboard are always an easy and fast experience

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The portals are fast, efficient and easy to use.

Modifying TNs specifically is much simpler than other platforms I've used and administration is a breeze

Cons: There isn't any issues I've had with this software to be quite honest, it has always been easy and simple to use.

Overall: efficient TN management

Bandwidth has a User Friendly interface which is easy to navigate.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provide clear concise explanations when there is an error and customer service is always patient and ready to provide friendly service.

Cons: The update emails are not easy to ready in an organize clear fashion. The text should be formatted neatly.

Fantastic. Never happier with a carrier.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Bandwidth portal is easy to use for what I need. I feel like as customers we are provided a higher level of control from other providers

Cons: It's lacking in some basic reporting. I feel like the dashboard should give me some stats, but other than that nothing major. Just some stuff to fill the gaps.

Overall: I have everything I need from a provider standpoint. Between the e911, SMS and LNP dashboard's APIs I have access to all the information I need to automate my internal processes.

Easy to use and great support team.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is pretty easy to use and their support team is always there to help if you require assistance.

Cons: It takes some time getting familiar with the software, but we have multiple agents on our team using Bandwidth and don't really have any complaints.

Always Prompt and Friendly service.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the portal is easy to use and when I have questions about it I usually get quick answers.

Cons: When I use your software, I know I am at work. Other than that the Portal is easy to use and when I have questions about it I usually get quick answers.

Capterra-loader

Enjoy working with Bandwidth and their Customer Success teams

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Well, it's not a 'software' per se but yes the Bandwidth software/customer portal and ancillary services we obtain from Bandwidth are all top notch. The customer teams we work with are excellent as well and help us to get the job done.

Cons: The Bandwidth portal could be made a bit more user friendly, with more intuition as to how to utilize all of the available features?

Exceptional Customer Service

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The greatest thing about using Bandwidth as a partner is the fast and efficient response that is received when porting. The customer service is fantastic. Teams are always willing to help out, and get the job done.

Cons: One thing that I still struggle with is being able to pull a CSR. I don't feel that it's because of Bandwidth, but more of I could use a little training.

Bandwidth is certainly an active product with a set of schizophrenic features

Jun 12, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful.

Cons: The software features are chaotically split so that ordering telephone numbers uses an entirely different API and standard than sending text messages. The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.

Overall: Bandwidth offers functionality for ordering phone numbers and enables routing SMS/MMS text messages which are both good benefits.

Capterra-loader

Really good service and product is great

Jun 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything about customer relations is really good.

Pricing and network coverage is really good.

Really fast to provision new DIDs.

Reliable network

Easy to port DIDs. It's nice to have regular updates on order status.

Cons: No support for collect calls

They can't guarantee calls quality on toll free numbers in Canada

Web portal lack a bit of polish (multiple logins for different proucts, weird alignments sometimes, options that are "not available", but still shown...).

API is XML based

FABULOUS!!!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The service that I received from my onboarding team and my sales team is the best that I have experienced in the last 20 years. Due to the attention to detail and the actual felt care of each of the team members that took care of my account is something that cannot be forced or paid to do. I give this team 10 stars our 5. Thank you for all your support.

Cons: I have yet to find something that I don't like. This question stumped me as I could not find anything that I do not like.

Bandwidth provides excellent customer service as well as a great product.

Jun 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am able to access everything I need; (ie. reports, usage billing,) readily through my dashboard with ease. The ability to submit a problem ticket and have a response within an hour is an invaluable feature.

Cons: I have trouble with accessing BDR and usage reports with certain browsers. This has been my only negative experience.

Stuck in the Middle

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think we all are stuck between the customer and the vendor and need to do our best to make sure everyone is taken care of, support team stepped in for me on more than one occasion to make sure my customer made the impossible deadlines. I cannot say thank you enough for what Bandwidth accomplished!

Cons: The only think I see as a con is after hours support is on call and every minute you wait when you have an issue seems like an hour!

Overall: Price and service!

Great staff and very responsive to your needs!

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use of the portal was fantastic. It is far and above other providers that we have worked with in the past. The onboarding team and account rep were very responsive through the whole process.

Cons: The fact that the 911, support and dashboards websites require separate accounts and logins for each.

Overall: The ability to easily organize our phone numbers into sub accounts and locations. Easily being able to acquire numbers in certain rate centers and locations.

Capterra-loader

Support has been great, new interface creates challenges, Porting could use more regular updates.

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being in control and having the ability to manage a lot of items that would typically not be at my finger tips with other solutions.

Cons: I would like to be able to add IP addresses and provision myself, the support process is fairly flexible but this activity is sometimes an emergency and having that ability would remove some administrative load as well as add flexibility.

Overall: Ease of management and a dashboard for my network.

Capterra-loader

One of the Best

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Well thought out. This is one of the easiest things to navigate and gives you excellent control over your account.

Cons: I really don't have any Cons. It is well thought out and intuitive. It is much easier to use the comparable products.

Overall: Ease of use

Great!

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Easy to look up info and activate ports! I really like the fact that you can take care of everything through the portal.

Cons: there really is not a lot I can think about as a con for this as I stated before pretty much everything can be handled.

Rock solid reliability and excellent U.S.A. based customer service.

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use provisioning and expansive selection of DID availability. Bandwidth implementation team specialist have excellent knowledge of the product and platform.

Cons: Better search tools for vanity and block numbered DID numbers. Would love to see a porting dashboard showing all port cases that can be sorted by port date, DID number, etc.

Overall: Ability to offer telephone numbers from any area of the United States.

Bandwidth were straight forward to onboard, with supportive, responsive and attentive people

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Low touch new number Provisioning, Phone Number Dashboard API, honest trust site (status.bandwidth) and a easy to use portal.

Cons: The slight complexity of porting larger amounts of numbers that needed to be split out. This however was supported by Bandwidth through a 'Project Port' moving forward and helped simplify the larger porting orders submitted.

Efficient. User friendly.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Same as above. Efficient and user friendly. I like how the user is able to set up notifications to be alerted when any orders are changed or updated.

Cons: The drop down menu options sometimes feel a little clunky. Sometimes they move too quickly and when I attempt to select an option, I either end up selecting nothing or the wrong selection.

The software is easy to navigate.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The navigational features and automated messages providing status on pending orders that are not able to be fulfilled during the initial order process.

Cons: It would be helfpul if the link to open a support ticket was automatically associated with the login that you're using instead of having to login via a different part of the system.

Quick and easy

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to get working, fast response from support when needed. Very helpful and friendly support staff.

Cons: I tried to login in to bandwidth.com from my cellphone the other day, couldn't find the link, realised I needed to go to dashboard.bandwidth.com instead

Overall: Trunks, customers.

My experience has been nothing but great! Chase Greiser has been super helpful with anything we need

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Bandwidth has great support, knowledgebase, and great employees. Everyone I've had to deal with has helped as much as they can with no sign of being annoyed. One great thing about Bandwidth is how easy they make everything.

Cons: The only con for me is not being able to see live CDR's. Other than that I don't have any other cons I can think of.

Overall: The ease of use is the best thing about it.

Support is responsive and helpful. Not crazy about the web interface.

Jun 25, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Messaging APIs have been nice. I also enjoy the porting process with BW. Much easier than the other carrier we use (and we hope to move off of soon).

Cons: Navigating the web interface and the various portals. A new tab is opened for each portal (messaging, numbers, support, etc.). But that's a small nuisance.

The team is highly responsive and helpful.

Jun 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that changes are easy to make, and that there are so many options, to forward numbers for example, and to make cnam updates.

Cons: I don't like that there are different portals. It would be nice to have support, DIDs, e911, etc., all under one portal.

Great service.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great service as usual from Bandwidth. Great ticket response times and friendly. Appreciate the support provided by Bandwidth when needed.

Cons: No issues come to mind at this time. If issues arise we will notify Bandwidth. Appreciate the support provided by Bandwidth when needed.