# Bandwidth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bandwidth the right Telephony solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167939/Bandwidth/reviews --- Bandwidth 4.5 (131) [View alternatives](https://www.capterra.com/p/167939/Bandwidth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bandwidth Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews BH Brian H Escalation EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently.“ June 30, 2022 ZA Zubair A CEOInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries.“ November 16, 2023 Ruben W Head of Artificial Intelligence & Machine LearningInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “It helps to maintain stable and prolonged conversations without interference and outages.“ July 12, 2022 WN Will N Product ManagerFine Art, 11 - 50 employeesUsed the software for: More than 2 years. “Their support during the new 10DLC requirements changes has been absolutely abysmal.“ February 7, 2025 ES Eric S IT ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “The pricing was good for making and receiving calls which was the man reason we took this tool over creating our own within Asterix. “ June 16, 2021 ZA Zubair A CEOInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics.“ November 16, 2023 Ahmed S web developerProgram Development, Self-employedUsed the software for: 1-2 years. “Bandwidth's platform is well-regarded by developers, who appreciate its scalability, reliability, and ease of use.“ February 12, 2023 ZA Zubair A CEOInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss.“ November 16, 2023 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brianda M. Telecom Specialist Computer Software Used the software for: 2+ years ### "My Preferred Carrier " June 22, 2018 5.0 I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that. Pros User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use. Cons The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them. Review Source DF Dave F. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Bandwidth.com Comes Highly Recommended" June 13, 2022 5.0 Very satisfied with their service and responsiveness to any technical issue that arrises. Pros Its web based and makes self-management a breeze. Cons Having to create manual tickets for certain things like adding a trusted IP, but I understand its for security and allows their service to not be abused. Switched from [Flowroute](https://www.capterra.com/p/176093/Flowroute/) Costs were soaring and service was sub-par with each new ticket we opened for technical support. Dropped calls and other technical issues didn't seem to be resolved and when we switched vendors, the issues went away. Review Source RM Russell M. President Information Technology and Services Used the software for: 2+ years ### "Once great, not anymore." November 14, 2024 2.0 Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. They have changes in the last 3 years and more so in the last year. Account reps are useless and elusive, some departments you simply can't work with directly or call, support is strictly by premade ticket with tons of required drop down options that often can't be crafted to have any relevance to your inquiry, and slow response on any inquiry. Apparently you can pay more now for the ability to call support, no grandfathering in for clients that have been with them a decade plus, and wasn't made aware of this by anyone other than the painful experience of many failed attempts of reaching support. The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know. It's a shame, they had a good thing going customer service wise. Pros Port triggering, SMS integration, fairly reliable. Cons Different dashboards and logins for support, account management, hidden add-ons for 10DLC mandates not made available automatically, 911 dashboard, support dashboard. Review Source Ruben W. Head of Artificial Intelligence & Machine Learning Information Technology and Services Used the software for: 1-2 years ### "Efficient communication at low rates." July 12, 2022 4.0 Bandwidth offers us a very efficient service with competitive rates, which is very important in a multi-office company like ours. It helps to maintain stable and prolonged conversations without interference and outages. Pros I like it because whenever I need to talk to colleagues in other cities I only have to request a number and I get it instantly. I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work. Cons There is nothing I dislike about this platform. Review Source Marty C. Telephony Engineer Telecommunications Used the software for: 2+ years ### "Bandwidth customer support far exceeds their peers. They finish most requests in just a few hours." June 5, 2018 5.0 Worry free call routing. Pros Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down. Cons There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently. Review Source William C. Provisioning & Porting Coordinator Telecommunications Used the software for: 2+ years ### "Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond!" June 7, 2018 5.0 On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time. Pros Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with! Cons I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth! Review Source Mark G. Director of Provisioning/Operations Telecommunications Used the software for: 2+ years ### "Incredible customer service and response, ease of use on the website" June 21, 2018 5.0 Pros Everything is user friendly on the site and the technical and customer support teams are always super fast in responding and escalate things easily and quickly for quick resolution. Very satisfied! Cons I would say the ordering of phone numbers can sometimes be tedious. The old version is what I use and it is much easier to navigate. Review Source Tad N. CEO Telecommunications Used the software for: 2+ years ### "Great team to work with. Company provides solid value to customers." June 11, 2018 5.0 Pros Bandwidth provides my company with solid product at a very competitive price. They are large enough to have the services I need and a quickly responding support department. Cons Bit hard to work with finance team on unique taxation issues. Not a huge deal just a bit annoying and was a corner case. Review Source Craig N. NOC/Devops Engineer Telecommunications Used the software for: 2+ years ### "Best of our wholesale vendors we work with." June 4, 2018 5.0 Pros Tooling is great and easy to use. It offers much more customization without having to contact the vendor than anyone else. Customer service is stellar across all teams. Cons It's not flashy and looks outdated (Not something engineers generally care about but I had to put something) Review Source Daniel A. Director of Account Fulfillment Used the software for: 2+ years ### "Bandwidth is outstanding!" June 20, 2018 5.0 Pros The customer service team are very friendly and professional. Dealing with Bandwidth is a breeze and that makes my life easier. Cons Response to critical issues is sometimes lacking which delays our ability to service our customers. Overall, great service and experience!! Review Source BH Brian H. Escalation Engineer Information Technology and Services Used the software for: 2+ years ### "Bandwidth does exactly what we need" June 30, 2022 5.0 Overall, it's a been a very positive experience. We have received exceptional service in almost every instance where needed. Even when Bandwidth's services were DDOS'd in September of 2021 (as were several other providers during the year), they engaged us and kept us up to date with what was happening. We were able to work with them and provide them with call examples over the course of days until everything was back under control and calls returned to optimal quality / performance levels. Pros Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently. We mainly use Bandwidth for routing calls once they leave the datacenter. The web GUI is fairly straightforward. Cons There have been a few repeat instances of call quality issues, but these kinds of problems have been rare and far between. At times, the site will throw an error during a routine task / order attempt, but then it will go through on the next attempt. Nothing that breaks the experience for us, but it happens often enough that it's worth mentioning. Review Source JH Jerry H. Sr Solutions Architect Telecommunications Used the software for: 2+ years ### "Toll Free Verification - very challenging" July 19, 2022 3.0 Personally I think support could be more pro-active. I understand they are trying but Toll Free verification process needs help. Also - for some of our customers are sending messages, they are toll free verified and Bandwidth will randomly not deliver messages. This is a major pain point with our customers. It makes it difficult to keep them when deliverability is an issue. Pros We use Bandwidth as a provider because they are cost effective. The product is good when it is working Cons Toll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask. Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers. Review Source AS Amit S. Regional technical Head Banking Used the software for: 1-2 years ### "Bandwidth review " June 9, 2022 5.0 Pros Has great customer services. It's UI and API are very user friendly and intuitive. Has very amazing features that makes it easier to work with it. Very cost friendly. Also communication has always been great while working with it. Cons I haven't come across any major flaws while using this great platform,I therefore have nothing that I dislike towards it. Review Source BN Ben N. CSM Computer Software Used the software for: 2+ years ### "Service could be better" November 1, 2023 4.0 Pros Bandwidth's API provides for a great customer experience on our end. Cons When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong. Review Source VR Verified Reviewer President Used the software for: 2+ years ### "Highly reliable service" June 8, 2018 5.0 Pros Rarely any service issues, especially for domestic calling. Pricing is good especially if you do a decent amount of volume. Cons Nothing really. Any issues we've had have been minor and support was good about addressing them quickly. Review Source RA Robert A. Senior Manager - Service Delivery Telecommunications Used the software for: 2+ years ### "Been Using Bandwidth for Years - GREAT EXPERIENCE" June 22, 2018 4.0 real time access and processing of orders, number porting, complete control of e911 services we provide to end users. Pros Hands on real time updates, ordering and processing. We have been using several Bandwidth products and services for several years now and our business success depends on their services. Cons Sometimes the portal is hard to navigate to find what you are looking for but that's probably because I don 't work in it every day like my team does. Occasionally need to call in and request some porting assistance with an order. Review Source CK Clay K. Chief Technology Officer Used the software for: 1-2 years ### "Bandwidth provides an amazing product and their customer service is second to none." June 25, 2018 5.0 Pros Other than how simple the software is to navigate, the best part about Bandwidth is their customer service. I can submit a ticket and more times than not there is a resolution within the hour. They are extremely prompt as well as informative in their responses, making them very easy to work with. Cons The only negative experience I have had with Bandwidth has actually been resolved. Ordering numbers used to not be straight forward. However, Bandwidth recently updated their system making it much easier to search for numbers specifically. Review Source VR Verified Reviewer Rugby Coach and Board Member Sports Used the software for: 6-12 months ### "Good people to work with " June 19, 2018 4.0 Pros Ease of use, gave me the functionality I required to ensure that I could get my work done without having to ask the for assistance Cons I know that passwords need to be changed on a regular basis but not that regularly, sometimes I got lost looking for the information I needed, probably my fault Review Source JB Jeremy B. Executive VP, Technical Services Used the software for: 2+ years ### "Because of Bandwidth's top-notch service they've been our primary carrier for several years now. " June 4, 2018 5.0 Pros Their support is excellent and responds quickly and service disruptions are minimal if any at all. Our technical account manager is always reachable and works with our schedule so that we may minimize service disruptions for our end users. Their rates are very competitive and their LNP process is quick and painless for porting in TN's. Cons Their web portal will have odd issues every now and then where you are unable to perform certain tasks but it does not affect service and they are quick to remediate the issue. Review Source GS Greg S. CTO Used the software for: 2+ years ### "Bandwidth has been an excellent and dependable partner." June 11, 2018 5.0 Pros We enjoy using Bandwidth's APIs and BXML systems - they give us great flexibility while still leveraging Bandwidth's first class telephony and network. Cons Bandwidth in general has good access to phone numbers from most areas of the US. I hope they expand their footprint Internationally in the future. Review Source VR Verified Reviewer Networking Solutions Specialist Used the software for: 2+ years ### "Bandwidth.com is a solid SIP service provider - no complaints" June 19, 2018 4.0 Flexibility, convenient pooling of SIP usage minutes across multiple trunks Pros Customer support, ease of use, features, API, E911 service is highly granular for PSAP information, SMS support Cons T.38 fax support is spotty, apparently due to inconsistent implementation in Bandwidth's service vendor pool Review Source MH Mark H. Software Architect Used the software for: 1-2 years ### "Outstanding in every way from performance, to price, to service!" June 11, 2018 5.0 The ability to build texting features into our software product. Pros The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful. We have been able to build interactive texting features into our software using the platform which has been a competitive advantage for us. Cons I have a hard time picking a con but maybe the time it takes to port a number into the system but in fairness to bandwidth that's often times related to the carrier porting the number out. Review Source CW Colby W. Systems Administrator Telecommunications Used the software for: 6-12 months ### "Ill never go back to another carrier again!" June 19, 2018 5.0 Pros Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love. 1. Being able to manually port numbers in an out with complete control the entire time 2. Control carrier level forwarding 3. Create and manage my customers the way 4. Ability to port lines where none of the big players can Not to mention the customer support team is fantastic. Always there to help and always on top of things. Cons Lack of International Connectivity is the only Con that i can think of, but after recent talks it appears this is in the works and will be coming soon. Review Source TP Terri P. Operations Manager Used the software for: 2+ years ### "RingLeader has been with Bandwidth for many years. Always great customer service!" June 18, 2018 5.0 Pros \* Bandwidth's quality of service is great! We've never had any issues. \* Their customer service is excellent. \* Bandwidth's system for the end user is easy to use; however, if you need help with learning, Bandwidth offers great guides and videos. Cons I do wish the interface of the system was a little more updated, but it overall, it gets the job done! Review Source WA Warren A. Operations Manager Telecommunications Used the software for: 1-2 years ### "Bandwidth Product review." June 27, 2022 4.0 very good experience over all. Pros The support people that backs up the software. Cons none so far - bandwidth team has been providing excellent service to our needs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.